36,421 stores
1,204,129 reviews
5719 shoppers online now
Our WeeElite Program recognizes excellence in customer satisfaction. To display the ResellerRatings Elite badge, companies must meet stringent ratings standards, and they must subscribe to the ResellerRatings Merchant Member program to actively participate in resolving customer issues at ResellerRatings.
Minimum 8.00 lifetime rating, 50 minimum lifetime customer reviews or Minimum 8.00 six month rating, 25 minimum customer reviews in past six months.
* Any rating below 8.00 disqualifies a merchant for Elite.
ResellerRatings Elite is not a guarantee or a warranty that you will receive excellent service, but companies that qualify for ResellerRatings Elite have the highest customer satisfaction ratings of any companies listed on our site.
If you see the ResellerRatings Elite badge on a website that does not appear to qualify, please let us know.
3 reviews 
posted Sep-26-2008 “First at all, we are sorry for our mistake to create those trouble for you. We have to applogyze sincencely.
We received your order on Sunday (Sep-14th ) and ship out your item on Monday ( Sep-15th ). UPS Tracking report shows you received on Tuesday ( Sep-16th). You e-mail to report it is a wrong item on next Monday ( Sep-22nd ). We ship the correct item to you on Thursday ( Sep-25th ) and offer you the UPS tracking number by e-mail. We also called you and left a message to let you know the correct item has been delivered to you on Thursday.
We have a RMA Proccessing Chart needs to be followed, and it may takes a little longer ( 3 days ) in your replcement issue. Please remember, you have received the wrong item on Tuesday ( Sep-16th) , but you noticed our wrong shipment on Monday ( Sep-22nd ).
Acturely, it onlt takes ONE day to ship from our office to your location. We don't understand why you keeping saying it will take 5 days ?
Again, we are very sorry for those inconvinece caused by our shipping mistake.”
posted Jul-20-2005 “This customer purchased the Cooler Master Mini R120 on late May. on June 6,the customer sent us an email for the missing parts. We replied to him immediately that the item was currently out of stock and the parts wouldn't be available for another 3 weeks. At the same time, we asked him IF HE WANTS TO RETURN THE UNIT FOR A REFUND. The customer DID NOT GET BACK TO US UNTIL 3 WEEKS LATER at 6/27. We contacted Cooler Master again and was told that the parts were available and we instructed Cooler Master to ship out the parts the same day 6/27/05. Then 6/29 customer emailed us said the parts that he received was "incorrect" parts. The fact is the parts that Cooler Master sent him was 100% according to his description of missing parts on his frist email dated 6/6. We then contacted Cooler Master again and had Cooler Master shipped him another parts on 6/30. On 7/2, customer emailed us again said that the parts was lost during the transit. We then contacted Cooler Master again immediately, but was told that they were out of the parts again. We notified the customer immediately and then again WE DID NOT HEAR ANYTHING BACK FROM THE CUSTOMER UNTIL 7/18 with nasty emails and negative review. We believed that we had done everything in our power to make this customer happy. We offered him a return for a refund but he did not like it. So we tried everything we could to get him the parts. We had spent quite amount of time back and forth with the customer and Cooler Master trying to resolve this issue at the easiest way for him. We are really surprised that the customer still posted us a negative review and rated us at lowest scroes "0". According to the feedbacks from our other customers, newegg would not bother to do the parts replacement. They would ask for a full unit exchange even just one screw missing. we really believe this customer is better off with newegg than with sundial micro..”
posted Jun-28-2006 “Dear Customer: Thank you for your informative review. We are sorry that you did not receive a receipt email. Actually our system was designed to send confirmation emails as soon as the orders were placed. Sometimes we got rejected emails due to the incorrect email address that customer provided. Sometimes our emails were directed to the trash cans due to customer's set up for preventing spam emails. Beside the receipt emails, customers will also receive an email confirmation with tracking numbers after the order shipped.
Thank you.
Customer Service
Sundial Micro, Inc.
”
posted Dec-26-2006 “Dear Paula: We apologize about the poor package condition and thank you for bringing this situation to our attention. The package (cooler master side window panel) came with a fairly good manufacture packaging and so we usually ship them in it's original box and do not re-box them. It is really to our surprise that the product nearly fell out of the package when you received it. The package should arrive in fairly good condition if UPS handled it with average care. We will contact UPS to see what might happen during the transit and we will also contact the manufacture to see if they can improve the packaging even better. We apologize again and please let us know if you have any other questions/concerns regardubg this package.
Regards,
Customer Service
Sundial Micro, Inc.”
Share your shopping experience,
write a review!
Follow us & win cool gear: 
Rating
Visa / Mastercard
American Express
Money Order
COD
Check
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
posted Jul-18-2005 
This review was modified by 
This review was modified by 
![Share](javascript:share_rating({"review_body":"Back in may I purchased a water cooling system from sundialmicro.com. I thought it was the best until I opened the box and found that there were screws missing. That totally sucked because I was building a new computer and needed that part. So that same day i received the item, may 26, I called them up and told them what was up. They didn\u0027t have any spares and told me to wait for 3 WEEKS. In the mean time I contacted coolermaster to see if they can get me the screws but all they did was ignore me so I waited. Eventually I emailed sundialmicro again and they asked coolermaster for the parts. Well as it turns out coolermaster customer support is really bad and I never got the screws. So almost 2 months later july 18, i sent the cooler back for a refund. What a total waste of my time. I should have stayed with newegg.com.","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/213944#comment213944","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"ceslug","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"At first I was a bit hesitant to order a case from SunDial Micro because I could tell from their website that they were a smallish company. However, I had checked around and they were offering the best price so I went ahead and did it. Later that day, I got a call from them saying that my shipping address didn\u0027t match my billing address for my credit card.<br><br>If that had happened with a large company, I would have never gotten a call, I would have just got a notice that my order had been cancelled and I would have had to place the order again. Instead, I was able to call my bank and get my address settled and then call SunDial back. My order was placed that day.<br><br>I settled myself in for a long wait, but my package arrived in two days.<br><br>I am so happy that I bought from SunDial and I would gladly buy from them again and again.","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/196082#comment196082","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"grae313","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"very friendly on the phone and very fast delivery very happy with them","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/209233#comment209233","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"mosdd","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is first rate. I rate them a 10. The items I needed were in stock. They will even call you to let you know important information about your order. Very friendly great service.","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/233548#comment233548","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"argutus","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent service. I recieved a confirmation e-mail right after I placed the oder with the tracking number enclosed! I would shop here again.","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/248046#comment248046","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"timmur","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great place to make a purchase. I purchased the Silverstone LC20 HTPC case on Friday, received on Tuesday. Very happy with my purchase. Only very minor complaint; I didn\u0027t receive any emails from the company. I expected a receipt email as most stores do but didn\u0027t get one. I checked their website the next day and the order had already shipped (to my pleasant surprise!) I would definately buy from them again!","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/265020#comment265020","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"clear4dep","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast shipping,fair price,excellent product,packing poor,product nearly fell out, Coolermaster emblazoned boldly on the box gave away the Xmas surprise. :-(","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/291834#comment291834","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"paulaj999","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent Service. Ordered products at 2:00pm local time in Sugar Land, Tx. Shipped the same day and arrived two days later (standard shipping). Only wish that Sundail Micro sold more products. Will definitely shop here again without hesitation.","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/319550#comment319550","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"djk123","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great experience!!<br>I live in the Netherlands and a lot of new electronical products are hard to find over here.<br>SundialMicro was very helpfull with getting my product (Silverstone Crown CW03) to the Netherlands.<br>Great service and great prices!<br>I will definitely be back!<br><br>Kind regards,<br>Martijn Dijkstra<br>The Netherlands","link":"http:\/\/www.resellerratings.com\/store\/Sundial_Micro_Inc\/comment\/359833#comment359833","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sundial_Micro_Inc.jpg","store_name":"Sundial Micro, Inc.","username":"trijman","rating":"5"}, "single");){kind=link}
"Our company needed the item quickly for a project we are working on. They claimed item was in stock and they could ship same-day. We received a totally different item that we did not ask for. I called them and asked them to please immediately ship the item we paid for. They refused to ship it, saying that they want the other item back first (remember we didn't order or ask for this other item). Do the math folks. 3 days for them to mail me a UPS call tag, 5 days for the unwanted item to get there UPS, and another 5 days for the item I ordered to get here. Thats an additional 2 weeks !! Keep in mind my credit card has already been billed. Anyways we need the item so we ordered it from a more reliable source. As for Sundial Micro, I had to report them as fraud and Visa reversed the charges. I also contacted local law-enforcement. Do yourself a favor and don't do business with these people. They are not only dishonest but quite frankly they acted like jerks. Dealing with them is a horrible experience. You've been warned....
Update 9-26-08:
After multiple phone calls where they very rudely refused to ship the item I paid for, and after I filed complaints with both Visa and law-enforcement, they now have suddenly relented and shipped the item. Notice in their reply how they conveniently avoid mentioning any of this. It begs the question why they didn't deal with me honestly in the first place, it would have been so much easier for everybody involved.
As a final note, they refunded the return shipping costs.
"