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"I have been a loyal Summit Racing customer and supporter for more than a decade. Until now, they have always corrected any problems in a timely matter. Sadly, Summit Racing waited until my most expensive purchase ($9000, ZZ502 create engine) to refuse to make good on a product problem NOT of my makingIn March 2011, I purchased a ZZ502 create engine. Soon after installation and running the engine for short periods, the starter would no longer engage with the flywheel properly and we couldn’t restart the motor. Following several weeks and hundreds of dollars attempting to resolve the starter issue - new starter gears, shims and a custom built starter by a local expert - the actual issue was discovered. Unfortunately, the new create engine was defective and had or either developed cracks where the starter attaches to the block. During the 2011 period we had extensive discussion with Summit tech reps, who concluded that there was,”….too much torque from the starter.” The result; I was left to repair the crack on my own at my own expense. During the wielding prep (grinding out crack) for ZZ502 cracked block repair process, the wielder, with more than thirty years of experience, found a “sand hole” in the affected area. We relayed this information to Summit tech folks and they asked for proof. The block had already been wielded and “sand hole,” photos were not possible. I offered to send a letter from the wielder, but Summit tech wanted photos. Once again, I was compelled, after months of delay, many man-hours of effort and hundreds of additional dollars, to act on my own to find a way to restart the engine to complete the project. Throughout my past dealings with Summit Racing, they always made complaints right in a timely manner. Not this time. The Summit Racing representatives were not going to go out of their way to try to fix or resolve my problem. I’m sure Summit Racing Team wouldn’t install an engine with a repair wield of a defective cracked block. Yet that was Summit Racing’s resolution to my complaint – “Sorry, fix it yourself and drive it.” I expected better. At the time, Summit Racing did offer and did send another starter as, I guess, a gesture of good will. On November 1, 2012, after 20 months of trying to resolve an issue caused by a defective $9000 ZZ502 create engine, I sent a letter of complaint to Paul Sergi, Chief Executive Officer of Summit Racing Equipment in Tallmadge, Ohio, hoping that my letter would bring suggestions for resolution. Unfortunately, the response to my letter was as disappointing as all of the interactions I have had along the way.I was hoping that Summit Racing would accept my recent letter in the same spirit of fairness that I intended to convey and was looking forward to a reply with any suggestions for resolution of my complaint. What I received was more of an insult, rather than a resolution. During several recent phone conversations regarding my letter of complaint, I was repeatedly told that “I had no proof;” or “Summit Racing did offer and did send another starter.” Again and again during these conversations I pointed out that, “Rather than sending me another starter I didn’t ask for:”• I should have been offered a new/replacement engine. • I would have appreciated an offer of a refund or a rebate. • I could have been offered some compensation for my expenses to repair a problem caused by a defective product sold to me by Summit Racing.After some time, I received a final phone call from Summit offering me $300.00 followed by a Legal Release to be signed in order to receive compensation for my expenses to repair a problem caused by a defective product sold to me by Summit Racing. This is what happens when you get lawyers involved in Customer Service. Some have argued that the quality and level of customer service has decreased in recent years, and that this can be attributed to a lack of support or understanding at the executive and middle management levels of a corporation and/or a customer service policy. Summit Racing can keep their $300.00 offer for to make-up for all the delay, the many man-hours of effort and additional dollars I had to put forward to complete the project. Rather than sing Summit praises for great customer service, I am left to do what I can to illuminate how Summit Racing poor customer service can change the entire perception a consumer has of an organization. My zz502 create engine experience illustrates why Summit Racing has among the lowest ratings in the Reseller Ratings and the Better Business Bureau Automotive Categories."
"I recently bought a Holley "remanufactured by Summit" carburetor and a Tuffstuff Alternator and a Set of Summit brand Headers.The headers wouldnt even come close to sealing- period. I had to take them to a machine shop to get them milled flat- the machinist laughed at the product they sold me...The Carburetor wouldnt run right no matter how I adjusted it. It was actually unadjustable all together. I took it to a Local guy with over 30 years experience with Holley carbs. When I picked the carb up, I was given the parts that came out and they e=were beyond cheap. Broken spring, cracked diaphragm and TWO DIFFERENT jets- WTF??? My carb guy laughingly said they must have slammed this one together on Friday. He laughed at the product they sold me...The Tuffstuff Alternator took a crap on me as well. I took it in to be repaired as I had to have it in a hurry for a car show. The Alternator shop rebuilt it and once again laughed at the parts that were installed in a "Name Brand" part...I bought all of these parts at the ame time, and each failed me within 100 miles of a fresh installation. I just got off the phone with a lady in customer service and was told "Sorry you're unhappy" with a long pause.I bought my parts a year or so ago and just got finished building my car, so the parts arent warrantied anymore, even though they are all brand new.Summits products are garbage these days. I will NEVER, EVER bring my business back. I spent hard earned money on these parts and they are junk."
"Bought a "direct fit" cat convertor from them. I had a mechanic install it and it was not a direct fit as website said it would be. So they pass me back and forth between Summit and Catco on what they are going to do about it. I am told that they will replace the part, But the $600 its going to cost to have the "direct fit" part replaced again is going to be out of my pocket. I guess their version of direct fit and my and my mechanics thought of direct fit are completely different things."
"Upon initial speedy shipping I found they sent the Summit part in the correctly marked box to find it did not fit. It was explained to me that, it was probably a mismarked box and resent an Edelbrock timing gear instead of the Summit one just in case this was an error in box markings for this Summit item. The Edlebrock gear drive Timing set arrived via UPS in a big box. The Eldebrock box which was much smaller had opened and the contents which were safely packed in a foam fit box had opened and its contents smashed together from Georgia to New York. The crank gear was chopped up to badly to install as well as used oil and dirt in the "Dog-bone" gear. I have to admit, the shipping was pretty quick but, if they are going to sell me used parts as new at least clean them better and put a piece of tape on the box before chucking it in the mail. I will not only NEVER use Summit again, I think I am done with mail order as well. The kicker was when the lady at customer service told me she could reship it. She said that the item would be "Personally Inspected" before it was shipped this time... WHAAAAAAAAAAAAT????? This leads me to believe that their normal business practice is a cr*p shoot to get the correct and/or unbroken part from this company. Shortly after having the card refunded, I was at NAPA ordering a chain (That's how desperate I was)lol This experience has cost me a lot of time which is money. I am an eBayer with a %100 feedback rating and have NEVER had to leave bad feedback but, I felt I should post this for you. Make sure you mention this review and insist on your part being PERSONALY inspected BEFORE it is shipped and get the name of your salesperson. Good luck."
"I ordered a set of Qa1 shocks on the 2nd at 7pm pacific time.There was a problem with the shipping adress VS the billing adress so they called me on the 4th in the morning to make sure the order shipping adress was correct.I recieved the shocks on the 5th with a hat for no charge.Considering the delay they got the parts to me in great time and at the best price around with shipping (HANDLING)included."
"Summit claims they ship the same day, and in fact after placing my order on a Wednesday, I almost immediately received a shipping confirmation. Since I had paid extra for two day air shipping, thinking that Thursday and Friday would be the two business days needed to receive the product, I was satisfied, and fully expected to receive my order in time to spend the weekend fixing my car. Must to my surprise, when Summit finally sent me the UPS tracking number, I saw that the order didn't reach UPS until more than 24 hours after I thought it was on its way, in other words, more than one of the shipping days was used before it reached UPS. So now I can expect my order at the end of the business day on Monday, i.e. three business days, plus two weekend days, after spending the basic $10 ground handling charge plus another $25 for expedited two day air, just to get one small item from Nevada to Arizona. It will be a long time before I use Summit again."
"I have always had such great experiences with this company's products and super fast shipping. They are so much easier to deal with than any other company I have ordered parts from online, and they don't wait days to ship your product. They almost always ship it the day you order it. I wish all online companies were like this one."
"Ordered the item late in the day, but still had the item delivered next day and the price was great."
"Ordered a set of Bosch Icon wiper blades from Summit Racing. The price was decent, and the shipment arrived in three days with ground shipping. Order came with a free Summit Racing hat too! A+ retailer!"
"Excellent service. Shipped immediately and arrived before committed date. "
"I've made two purchases from Summitracing.com and have been pleased with both. My latest purchase was a new rim for my 2004 mustang gt. The customer service rep was very knowledgeable and friendly. I got exactly what I ordered in only 3 days (ground shipping) at a great price. I can't say enough good things about them."
"Excellent service, vast selection, fast shipping and great prices... definitely will continue to shop there in the future."
"Great ordering experience. Product was delivered quickly and was exactly what I ordered. I will purchase from here again."
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