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Full Rating Profile
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    • Address: 1155 Kelly Johnson Blvd. Suite 130 Colorado Springs, CO
    • Contact: support@summationtechnology.com
    • Phone: 888-340-3738
    • Customer Support: 888-340-3738
    • Business Hours: 7:30am - 5:30pm Mon-Fri
    • Fax: 719-590-6057

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.38/10 8.38/10
    Chance of future purchase: Rating 9.63/10 9.63/10
    Shipping & packaging: Rating 9.38/10 9.38/10
    Customer service: Rating 9.88/10 9.88/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

182 Customer Reviews

Rating 10/10
5/5
modified review posted

"Early last week we received our Rimage Auto Thermal Printer, which we purchased from Summation Technology. I was very pleased with the customer service, which kept me aware of the shipment process and provided me with a tracking number which allowed me to monitor the arrival of our printer. When I had questions, Jennifer was quick in doing the necessary followup to get answers for me. Being a small start-up business, it is VERY important to know that your money is in safe hands. I recommend Summation Technology for all of your Thermal printing needs."


Rating 10/10
5/5
modified review posted

"I searched for a DVD printer and burner and discovered Summation. I looked at their website which looked a little congested and figured that it may not be the best site to order what I needed. I called them instead of placing an order online. I am completely glad that I did. The "operator" was amazing. She acted as a salesperson - not just customer "dis"service as one would expect from someone just answering the phones. And then I spoke to Chad (Miller) who was very patient and understanding and gave me some great information on different products and options to consider. At one point, I got online and placed my own order, then discovered I ordered the wrong product (I ordered CD's instead of the needed DVD's). I was sure that the shipment had already gone out. I spoke to the operator and Chad no less than 3 times within an hour and they remained professional and helpful. To conclude, I have used summation a few times now within the course of one month. I have even called them for their advice on products I was considering. My experience with Summation has been nothing short of wonderful, even after the sale has taken place. Thanks again everyone at Summation. I'm a very happy customer. ~Keith P., New Orleans, Louisiana"


Rating 10/10
5/5
modified review posted

"Not often do I write a review for anything but I was so impressed with Summation Technology's representative "Rachel Hill" that I wanted to go on record with my opinion.
Following is an excerpt taken from one communication which occurred on 08/12/14 between Rachel and myself which I think says it all.

"Once again I'd like to commend you on your considerate and professional handling of this issue. It's gratifying to find a company, these days, that still understands the idea of "good business".
Much appreciative,
Chris"

The issue which was referred to was damaged product during shipping. Not only did she not ask for any proof of the damage, a return of the damaged product, or even the photos I had taken of the product, they replaced all of the damaged pieces plus some extra and had them to me in just 2 days. All on only my word.
I find this EXCEPTIONAL!
Sincerely,
Chris Croxton
"


Rating 10/10
5/5
modified review posted

"the customer service we have received has been excellent"


Rating 10/10
5/5
modified review posted

"Steve Spangler Science always receives such great service with Summation. Customer Service is always friendly and orders are completed and shipped in a timely manner."


Rating 10/10
5/5
modified review posted

"Chad and the staff at Summation Technology have simplified my ordering procedures tremendously. The staff are courteous, helpful and quick to point out possible savings on my orders. I am very happy to have come across Summation Technology"


Rating 8/10
4/5
modified review posted

"Rachel Hill is an awesome customer service rep! She went out of her way to assist me."


Rating 10/10
5/5
modified review posted

"This was our first time shopping with Summation Technology, but I will certainly be making all future label equipment purchases from them. They were incredibly helpful in figuring out the most cost effective shipping method to meet our tight deadline for integrating the AP362 label applicator into our production process, and ended up saving us money in the process. Our machine arrived on time in perfect condition, and we were up and running within 15 minutes. I don't think you can ask for much more in terms of service. "


Rating 10/10
5/5
modified review posted

"Export operation ended in a perfect waythe staff is really available with the customer.
Francesco - Italy
"


Rating 10/10
5/5
modified review posted

"I have been working with Summation Technology for a few years now through two Bravo disk printers and numerous printer ink cartridge orders. Jennifer sends periodic emails to make sure my ink cartridge stock is adequate and on my reorder calls is always current with filling those needs with overnight shipping. Always a pleasure to work with and being a local VAR finds Jennifer at the top of my list for the mission-critical business I own. Thank you."


Rating 10/10
5/5
modified review posted

"We have purchased from Summation Technology for several years now and have been very pleased! Their customer service is awesome and the very best of all my vendors here in Colorado Springs!"


Rating 10/10
5/5
modified review posted

"Jennifer Cahill has been amazing. I am new to being a lead for my department and a few times she has sent an email that always reminds me that I need to place an order. She is always polite and quick to respond to my orders. It has been such a pleasure working with her."


Rating 10/10
5/5
modified review posted

"Hello there,
I recently purchased a Primera LX 400 from you guys. Chad was my sales person and I have to say, it was a great experience. I look forward to doing business with you all again and again. I have told several people I have met in my line of work about you all and Chad specifically.

Thank you,

Sincerely,

Crazy D
"


Rating 10/10
5/5
modified review posted

"Our dealings have been primarily with Chad Miller. He is very professional, patient to listen to our concerns and very quick to help us resolve any challenges that we have faced. It is comforting knowing we have someone that truly cares that we are satisfied as a customer."


Rating 10/10
5/5
modified review posted

"We had a wonder experience working with Summation Technology... This is our second order and both times we have been very impressed with the level of quality and extremely friendly customer service.... Very quick response, easy payment, and speedy shipment... There is nothing more than I could ask for. I am looking forward to having more orders with this company. And I tell as many folks about them as I can. And did I mention.... GREAT prices. They have beat any quotes that I have looked at. Thanks again for helping us in so many ways...... Invoice # 62602"


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