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"I will never use StubHub again. Last year, StubHub cancelled two of my orders and charged my credit card extra additional fees totaling $200 for mistakes that they made. The Blackhawks issued their season tickets before the lockout started. When the lockout ended and the new season was created, the same tickets were supposed to be used. Although, the dates and opponents didn't match on the tickets, the game 1 ticket issued would be valid for game 1 of the new schedule even though the date and opponent didn't match. I had to call Stubhub several times and spend hours on the phone before StubHub finally realized their mistake. They refunded me the illegal charges they made on my card, but never offered me a credit or anything else. Terrible service from stubHub. Then, I accidentally sell tickets for a game on ticketmaster and StubHub and notify StubHub immediately, but they still charge me an additional $102 even though similiar tickets were as little as $2 more. They can make mistakes and that's ok, but if you make a mistake, they will really stick it to you and charge you ridiculous fees!"
"So, I accidentally sold one of my event tickets on two sites, Ticketmaster and StubHub. The reason for this was that Ticketmaster's site was being glitchy. I tried calling Ticketmaster customer service that night before the tickets sold, when the site wasn't working, and waited on the phone for over an hour, no answer. So the next day I get on StubHub and sell my ticket right away. Then about an hour later I get an email from Ticketmaster saying I sold it on that site too. So now I'm panicking. I'm thinking this is going to cost me a ton of money since the ticket prices skyrocketed overnight. I call Ticketmaster to explain my difficulties with their site and ask for help on what to do, wait on hold for about 30 minutes before I can talk to anyone. Then, they literally tell me "We can do nothing." So I ask if they can at least notify the buyer that their ticket won't work since two have been sold of the same barcode, and they say "No, we cannot do that." So then I ask if I will be in legal trouble for this if I can't figure out how to remedy it, and they say, "You know, I really don't know ma'am but we can't help you." So now I'm really freaking out. I call StubHub right away, and they answer within seconds (literally, like 5 seconds). I tell them I need help, and how Ticketmaster blew me off. The rep told me not to worry, they can fix this. He explains I might be charged the difference for a new ticket, which is completely fine since I sold the ticket for 160 and they hadn't gone up too much since earlier that day. However, I never got charged. They were so helpful and have been in the past as well, this time really made me a loyal customer. Great customer service, they always have my vote."
"Second time I've ordered from these folks and the experience was stellar. Will order from them again, and the prices aren't that bad. You want good seats for an event you pay. It's common sense."
"Stubhub is terrible. Their customer service is poor and they are more concerned with garnering more fees out of its customers than ensuring they return to give them more business. I will never use them again."
"I've used StubHub several times before and have gotten top level customer service each time. People always say that StubHub has high ticket prices, but everytime I shop with them I always find really cheap tickets, and great seat locations too. Another thing I've noticed is that they always have the event I'm looking for in their catalog which is great. Would recommend StubHub to friends!"
"I've used StubHub on numerous occasions to see the WORLD CHAMPS Mavericks play! I totally understand their business model as just an intermediary that doesn't buy or sell tickets; just facilitates it so that crazy fans like myself have access to the tickets I want. I purchased club seats for the NBA Finals to see the Mavs 2 hours before the event for a really good price, relatively speaking. Since then, I've gone to a LOT of Mavs games thanks to StubHub. Many of those games I got the tickets for below face value since I'm a patient buyer and willing to wait for prices to drop before game time. I had one issue with them at first where I couldn't figure out how to print the tickets, but their customer service was extremely helpful, nice, and understanding and helped me very quickly. Make sure you sign up for their loyalty rewards program!"
"Needed tickets to my favorite artist of ALL TIME - Jay-Z @ the Garden back in November! StubHub came through for me and granted me an experience that I would never forget! Floor Seats right in front of the upper echelon of hip-hop (Diddy, Russell, etc). I was in NYC traveling on business and noticed that Jay-Z & Kanye West were going to be at MSG that same night. That was my first time at MSG and seeing Jay-Z live! StubHub made my dreams come true indeed."
"StubHub has the greatest tools, customer service, and brand for all resellers. I wouldn't sell my tickets any where else. They are the leader. "
"I bought tickets to Coachella and was even able to purchase sold out camping passes on StubHub as well. Tickets arrived when they said they would and I would use the site again. Great place to purchase tickets to sold out events."
"I shopped around for rangers playoff tickets and picked stubhub because they had a better selection of seats and were cheaper than other ticket resellers. Tickets arrived when they said they would and the location was as described. "
"Got tix to the Final Four on StubHub. Was in New Orleans but never thought I'd get to go to the Championship game. StubHub had a party going on and tickets were available day of game for under $100. Amazing! Kentucky!"
"I ordered tickets for the Patriots Ravens game. I paid a premium but that's the nature of the site. The tickets arrived the next day as the site advertised and were valid at the stadium. I wish there was a way they could do more electronic delivery, but other than that the five hour ride turned out to be worthwhile and they delivered on their service well."
"I bought two tickets for Reds vs. Cardinals(booo) series last week from stub hub and it saved me quite a bit. The cheapest tickets available at the stadium were in the thirty dollars each range but I got them at stubhub for eight dollars each. The best part is that i just printed them off from my computer as soon as I bought them. Will be using it again soon."
"What a joke. They tripled the price of the original tickets so a $25 dollar ticket became a $70 ticket for a small concert in a small town. Unfortunately for me, when I googled the concert StubHub came up first and I unwittingly assumed that was who was selling all the tickets for the show. Paid a total of $150 for tickets that I could have purchased for a total of $60 including handling fees from ticketmaster (and no this show was not sold out). I have learned my lesson and will never use StubHub again!"
"StubHub! Always check here first for ticket prices."