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"What a joke. They tripled the price of the original tickets so a $25 dollar ticket became a $70 ticket for a small concert in a small town. Unfortunately for me, when I googled the concert StubHub came up first and I unwittingly assumed that was who was selling all the tickets for the show. Paid a total of $150 for tickets that I could have purchased for a total of $60 including handling fees from ticketmaster (and no this show was not sold out). I have learned my lesson and will never use StubHub again!"
"StubHub! Always check here first for ticket prices."
"Ordered 5 tickets together for a baseball game, and the tickets ended up being split 3 & 2. Called to get the issue fixed and they assured me that it would be fixed quickly. Three emails and two phone calls later, it was never resolved. Guess I won't be sitting together with everyone. Horrible Service."
"I have ordered from StubHub at least 8 times for tickets and have never had a problem. Almost all have been front or 2nd row tickets, very expensive, which always made me skiddish, but never disappointed. (always correct seats, print-at-home tickets have always been accepted at the door) I have always received tickets via FedEx in plenty of time for the event."
"What a joke - zero customer service. Purchased tickets on-line. Was told my credit card would not be charged until tickets shipped. They charged my card but never shipped tickets I purchased. They shipped other tickets so they could charge my card they refused to let me return and credit my account. Had to call credit card company to dispute the fraudulent charges on my credit card. They still have not credited my card - almost 3 weeks later. They care nothing about the customer - just want to charge your account anyway they can - then force you to fight to get money back - Fan protect guarantee - WHAT A JOKE."
"I purchased tickets for a baseball game between the NY Mets & Florida Marlins that were advertised as being front-row seats in the loge section behing home plate, however when I received my tickets they were in fact for the second row.I contacted Jennifer in Stubhub customer service & made her aware of the problem, however her response was that they are not responsible for product descriptions advertised on their website & she refused to do anything to rectify the situation.The seats I received are not terrible by any means, however they are not what I paid for & what I find more disturbing is the companies apparent lack of concern in this matter... be advised that Stubhubs "Fan-protect" warranty is a joke & the customer is responsible if he ends up getting a raw deal.I would suggest buying event tickets elsewhere from a more honest merchant."
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