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posted Nov-02-2010 “We cannot stress enough that you check your email address spelling when placing an online order with any web store. Once we received a properly addressed email from you, we promptly responded with your tracking information, and your order was delivered on time. Also, tracking information was always available to you in your account on our online system. We have no record that you actually left us voicemail.”
posted Nov-02-2010 “Truth in fact, we did express our disppointment. However, you failed to mention it was in response to your initial claim and attempt with PayPal/eBay to smear our impeccable reputation. An eBay message or phone call to us up front would have quickly resolved this matter if you had only made the attempt. You misspelling your email address should have prompted you to try to contact us using other methods available to you.”
posted Nov-03-2010 “This review is a grave mistake. You did not call us for assisatnce, but instead you called the manufacturer directly. It is they who used this kind of language with you, not us! We do not treat our customers this way. We are always professional and courteous. We regret you did not contact us first like our other eBay customers do. We currently have a 99%+ satisfaction rating on eBay for StoreYourMedia.”
posted Nov-02-2010 “Our store hours are clearly posted as Pacific Time. Overlooking this is a common mistake that customers make who are in a different time zone than us. You always have the option of leaving a voicemail after hours, or sending us an email (unfortunately, you did neither). We often check these after hours and on weekends when we are normally closed, and we are very prompt to respond.”
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![Share](javascript:share_rating({"review_body":"I ordered a media console fireplace from fireplaces-and-more.com, a sister company of storeyourmedia.com. The price was amazing so I couldnt pass it up! However, in all honesty, because of the bad reviews I have read about this company - I almost canceled my order. I was so nervous that it would get messed up or not delivered on time. I could not seem to get in touch with anyone at the company so I left a voicemail. My phone call was returned the next day and I found this seller (Frank) to be very professional and friendly. He assured me that my order would be delivered in a timely fashion - and it was! I ordered the fireplace on 11\/10 and received it today 11\/16. My husband and I put the fireplace together in about an hour and a half - it is stunning!!! I would absolutely order from Frank again! Dont listen to the bad reviews on this website. Go onto storeyourmedia.com\u0027s Ebay store and you will see the fabulous reviews he gets for his merchandise! ","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/639261#comment639261","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"jerseygirl17","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have not received so much as an order confirmation as of 3\/3\/2010. Their system does not recognize my email address so I can\u0027t check the status. I have emailed them twice and left a voice mail. No response. DO NOT BUY FROM THIS STORE! I will be documenting a complaint not only to BBB but the California Attorney General as well.","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/546050#comment546050","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"lgpatrick","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered a CD\/DVD tower on 10\/21\/09. Paid the same day. As of 11\/05\/09 the order status was still \u0027Paid\/Unshipped\u0027. <br>Emailed them twice and got an error \u0022Delivery to the following recipient failed permanently: service@storyourmedia.com - Technical details of permanent failure: The recipient server did not accept our requests to connect. ... [storyourmedia.com (1): Connection refused]\u0022.<br>Filed a dispute with Paypal. <br>Here\u0027s the response from StoreYourMedia: \u0022did you notice that you misspelled our email address? We are disappointed you didn\u0027t even bother to double-check your spelling even after the two failed attempts at sending an email. we will be happy to cancel your order and issue you a refund.\u0022<br>I got my money back, but I still consider this to be rude. Even though I did misspell the email address, they didn\u0027t even offer a slightest apology for a two-week delay. <br>Good luck with your business StoreYourmedia with such customer service.","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/511612#comment511612","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"andy_turcan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased this media cabinet from ebay. I did not realize from the description on ebay that assembly was required. However, I decided to try and assemble it since I have assembled over 20 pieces of furniture (most sauder brand). The directions were only pictures, no description and hard to follow. I called their number and the person on the phone was rude. I asked if there was any way to get more detailed written instructions. (For example, the items is assembled with wooden dowels and glue is included; but it is not clear if and when the glue should be used. There was not enough glue for all the dowels.) He said there was not.<br>I finally gave up and told the person who answered their phone that I would never buy another item from them, nor recommend them and he called me a \u0022bitch.\u0022 Not a very classy company.","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/370108#comment370108","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"MarcieT","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is the worst store I have ever dealt with. I placed my order on the 26th of December; on December 31st I had a UPS tracking number. On January 3rd my item was scheduled for delivery and did not show up. I tried to contact Store Your Media several times and never heard back from anyone; I finally had to track down the manufacturer to get some answers and find where my item was. I tried to call store your media today (Januray 9, 2008) during what is supposed to be their \u0022normal hours\u0022 and got the same old recording \u0022please call back during normal business hours.\u0022 I did finally receive my order and it is in one piece. DO NOT ORDER FROM THIS STORE!!","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/355785#comment355785","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"Trish884","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a SPARTAK 2368, 825 CD Media Cabinet\/TV Stand with Top Drawers on May 27, 2007 and I have not received anything as of today, June 21, 2007. I\u0027ve sent emails and have gotten no reply, I\u0027ve called during the four day three hour window that someone was suppose to be available and they were only available one of those days and then I got a recording asking me to leave a message and someone will be contacting me, but no one has done so in two weeks. I checked the website again today, still no tracking info. my purchase has not been shipped so I called again on the correct day and time and they are not in today. I go back to the website and in red letters a message reads they will be UNAVAILABLE ON 6\/21\/07-6\/22\/07, this was not there earlier. Nothing should take this long to ship, I\u0027ve asked for a full refund again and have yet to receive it. DO NOT DO BUSINESS WITH THIS COMPANY. There is no costumer service.","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/321395#comment321395","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"Jay Zee","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The day following my order I had a question. I tried to contact StoreYourMedia.com but was unsuccessful via telephone. I reviewed the website further and found you can only contact them by phone between the hours of 10-1 PST Tues-Fri. I tried 30-40 more times during those posted hours but received the same recording \u0022our offices are presently closed\u0022 It asks you to visit their website and when you do I found many times in bold red the phone support was not available. I sent several emails and none of them have been answered. I gave them my cellphone # to contact me at their convience but no return calls. It has been exactly 2 weeks to the day since my order and I have not had one single contact with this company concerning my order. I contacted AMEX and the purchase was submitted to day of the order. I have requested an investigation by AMEX. Meanwhile, I have searched the web for information about this company. It seems their record is not that great. I wished I had researched them prior to ordering from them. Maybe their taking a long Easter break and just have not returned to the office to give my requests due diligence.","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/311947#comment311947","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"452007","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"THIS IS ONE OF THE WORST SITES ON THE INTERNET TO ORDER FROM!!!! BUYER BEWARE--I ordered a Bello B722T Metallic Silver Audio\/Video table from www.StoreYourMedia.com in early February 2007. This is a 3 shelf table with all glass shelves the top shelf being the largest at about 35\u0022 wide by 19\u0022 depth. The top shelf can support a TV weighing up to 215 pounds or less. The table is higher than most at about 30\u0022 at the top shelf from the floor. I shopped around for the best price and found almost every site wanted $249 with free shipping for this Bello table while StoreYourMedia had a deal running where you could buy the table for $235 with free shipping and no tax. I placed the Order and received my table by FedEx in 5 business days. The table arrived on a Friday and I wanted to put it together that weekend.I soon discovered that the small hardware package with the screws,rubber pads and tool needed to fasten the screws was not in the carton meaning I could not put the table together. So I emailed both StoreYourMedia and Bello to see if they could send it to me. Bello sent it to me free of charge and I only had to wait about a week to get it and finish putting the table together. The table looks great and works fine. My real concern is that StoreYourMedia never responded to my 3 emails in any way or to repeated phone calls to them about the missing parts. Since Bello sent me the parts I needed without any charge to me I gave up trying to reach StoreYourMedia about the issue. StoreYourMedia\u0027s customer service was terrible and nonexistant and had it not been for Bello being such an outstanding company I would have had to have tried to return this table and get a full refund. I have to say based on real experience that the customer service for StoreYourMedia was the absolute worst I have ever experienced. If you place an order from them you better be sure there will not be any problems with what they send you because do not expect them to ever respond or care at all. The prices and shipping were great but poor customer service such as this e-tialer has ruins it for the customer. I spent a week worrying about whether I would have a useable table for my video and if not how I could get a refund. After almost six(6) months since my order was delivered and my notifying StoreYourMedia.com that important essential parts were missing several times by written letter sent by mail,by email and by phone I still have NEVER received any response from them about my Order being incomplete as they sent it to me. They also never adjusted the price in any way and never issued me a partial refund for this major inconvenience. I can honestly say this site has the worst customer service I have ever had to experience and I urge anyone considering a purchase from them to reconsider and look at other vendors. This site does not save customers enough money to justify the risk of ordering with them.THERE IS NO CUSTOMER SERVICE FROM THIS SITE--STAY AWAY--YOU CAN DO BETTER ANYWHERE ELSE","link":"http:\/\/www.resellerratings.com\/store\/StoreYourMedia_W3Stores\/comment\/304038#comment304038","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/StoreYourMedia_W3Stores.jpg","store_name":"StoreYourMedia \/ W3Stores","username":"cambriaguy","rating":"1"}, "single");){kind=link}
"Homeandoffice.com, previously StoreYourMedia, is an amazing site that will satisfy all of your furniture needs. I ordered a Southern Enterprises Wall Mount CD rack from them on Tuesday night, the 20th of December, around 10:30 pm. Not only was the price the best out there, but there was also no tax and free shipping! On top of that, the CD rack came in today, the 22nd of December. Considering I ordered the rack on Tuesday night, I really only had to wait just one day for the rack! It came well packaged, as advertised, dropped off by FedEx, and I am just so happy. I was expecting to receive this by the end of the week or by early next week, but no I got a wonderful surprise today. Their shipping methods and their shipping speed truly surpassed my expectations. Homeandoffice.com are truly a great company. Don't hesitate to call them or e-mail them or just simply go for it and order from them. I'm telling you, it's a wonderful experience and I will most definitely be recommending them to friends and family and I will be ordering from them in the future. "