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Never buy from this place
"Just like my many of the reviews on here I had a horrible experience with this company and I wish I read up on them.I ordered safety toe boots same size I always wear got the boots and they didn't fit properly. I contacted them and was told A shipping label would be emailed to me and $15 would be deducted fromMy original purchase price.'After waiting for a couple days and still no label emailed to me. I contacted them and I was told myRequest was reviewed and denied they changes their "policy" only send labels for exchanges. This company is a complete joke I mean the quality of the boot was horribleAnd the games they play omg. Super furious I haven't sent the boots back yet but with the reviews I've read i doubt they will refund me and have some sort excuse for not refunding me."
THERE SEEMS TO BE A PATTERN
"Unfortunately, I did not read the reviews before I bought shoes from Steel-Toe-Shoes.Com. I ordered shoes for my husband that were uncomfortable, heavy and not the right size (even though it is the same size shoe he always wears). I tried to reach customer service and was on hold for over 30 minutes. I gave up and called back to speak to someone in the ordering department. Of course, they answered the phone but I asked for the address to send the shoes back. They gave me the address. I spent $20.00 sending the shoes back thru Fed Ex. Within a week and a half the shoes were back on my doorstep with a message of "Item Not Resalable"-"Scuffing". My husband never wore these shoes except to try them on and walk around our kitchen. I even took pictures of them coming out of the box and before we shipped them. They looked exactly the same. This company is a sham and a "RIP OFF". I know they will never take the shoes back or refund my money. The only recourse I have is to write this review and try to make sure that no one else is not ripped off like we were. "
Worst customer service by far
"I would give them less than a star if I could. Ordered a pair of steel toes and sent them immediately back to exchange for a size smaller. They refused to take them and claimed the bottoms were worn - I didn't even do more than a lap around my kitchen table! Now stuck with a pair of shoes that don't fit and completely ripped off. I will never buy from them again. Customer service was among the worst I have ever seen or dealt with. Great product but better make sure you get your order right the first time. I'd rather order from elsewhere."
Awful Customer Service
"I will NEVER buy from them again!!! They sent me the wrong boots and the wrong size and will not refund my money nor exchange for the correct boots. I communicated via email and phone and they were plain mean! "
"I ordered a pair of boots for my husband they took a month to come. When we got them they didn't fit and didn't have ankle support so I paid to ship them back. They said that the soles were dirty so I cleaned them with a stiff brush and water and paid to send the back again. Now they say that the entire boot is "filthy" and refuse to even send them back to me...the kicker is that when I went to look for the same boots on their website they were gone so what that told me is that the true reason the won't do a return is that they stopped selling them. I called and talked to customer service and to Matt the returns manager. Both were very rude. So I basically wasted over $300. If I could I would give a negitive 5 stars"
"Worst customer experience ever. Don't bother asking for someone higher up the ladder. Matt the owner has no customer service skills whatsoever. I bought a pair of shoes, my size, and they didn't fit me. They were way too small. They basically told me it was my fault for ordering the wrong size. I wish I could rate them less than one star. I'll never order from them again. Worst experience ever. "
Worst Customer Service Experience
"Ordered 2 pair of the exact same boots both costing $230 each with expidited shipping. One pair was clearly defected. I called the following day after receiving them. They advised me to email pictures and did so. They did not respond to that email for 2 weeks hoping I would go away. I persisted in making contact and was told they would call me back which they never did. They finally emailed me back saying they did not find the boots to be defective. I sent them back and when they recieved them a credit for the boots was given back. However they did not credit the shipping cost. I spoke with Matt the so called owner of the company who instead of trying to resolve the situation insisted on arguing with me about them being defective and insulting my intelligence in the process. I will never do business with them again and I hope anyone who reads this does the same. Look else wear for your footwear because they have horrible customer service. I would prefer to five a zero star rating if available. "
"I bought a pair of shoes on January 1st, wore them for a week and shoes burst open right where steel was inserted. Company says it's my fault. Unacceptable! They will not replace or refund. If you plan on buying here, be prepared to only rent shoes because they aren't going to last long at all! Horrible horrible customer service!"
"Awful company with worst customer service. Only order from here is you have already tried on the shoes at another store before ordering. The shoes I ordered were VERY uncomfortable and I wore them for 1 day. When I returned them they were not accepted and sent back to me. The person I discussed with on the phone was incredibly rude. Buyer beware. Order from a company that will allow shoes of all items to be returned!"
"The shoes were too small. The company did not give information in the order on how to return the shoes, the shoes were returned to the shipping adress and they refused the shoes. The company claims there is no record of purchase If I could rate 0 for customer service that is what I would give this company. I do not recommend this company to anyone."
"I do not recommend this website at all. Customer Service is terrible. They sold me defective shoes and then when I returned them they would not credit me back the shipping costs saying the problem with the shoes was "Cosmetic". Doing business with them cost me $20 in shipping and a headache. TERRIBLE!!!!"
"Dont buy from this website! Customer service sucks. Very rude! Save yourself the headache! !#"
"The worst site I ever ran accross. HOrrible experience. Basically calls the customers liars. bought 120.00 shoes, the stitching was falling out everywhere, said I was a liar, and he would cut all the loose threads off and send them back to us. said we returned them because they did not fit. They fit fine, we wanted an exact pair that did not have all the stitching coming out. The owner was belligerent, disdainful and down right mean. I was literally shaking after getting off the phone from them. I cannot believe they are even in business. do not , i repeat do business with them. you will regret it."
"WARNING!!! Do not purchase from this store. Florsheim steel toe shoes were delivered fine. Didn't fit properly. WORN ONLY IN OUR HOUSE, for about 10 steps. Returned for refund, and were told the shoes were in 'not resellable' condition.This is what Steel Toe Shoes replied when I told them of my Reseller Ratings entry. Look at the links below and judge for yourself whether they are truthful or not."These shoes were returned to you as the bottoms were extremely dirty and the leather uppers had scuffs on them. They were in no condition to resell to another customer."https://www.dropbox.com/s/52g2wf2vs01psg1/2014-06-10%2017.42.05.jpghttps://www.dropbox.com/s/3fidsnyghvf1c4e/2014-06-10%2017.41.53.jpghttps://www.dropbox.com/s/xajguxs91a66ytc/2014-06-10%2017.41.34.jpgABSOLUTELY DO NOT PURCHASE FROM THIS SITE!!!"