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"Stay away from steampowered products for the following reason:I installed Steam for Mac and registered as a user. I searched for "AVGN adventures" in the store of the Steam application. The application offered the game and I paid it through iDeal.However, after paying I wanted to install the AVGN game, but the game is not for Mac although I can buy it through the Steam on Mac application.Note that the system requirements were not given when the search was performed, or that the application warned me that the game is not suitable for Mac.I contacted support but they will not refund the money.In addition, since I paid with iDeal under Dutch Law I am entitled to revert the deal within 7 days of the purchase.Support is completely ignoring the law it should respect.Stay away from steampowered products.Rob"
"As a platform for games it is great, downloads are fast, support for mods is everywhere, customer service is fair but it does up prices just if you live in a differnet country such as Australia personal recommend that you keys for elsewhere and active them on steam"
"IF YOU READ THE FIRST COMPLAINT WITH THE LADY WITH THE 12 YR OLD SON AND A BILLING ISSUE IT IS ALMOST EXACTLY LIKE THE SITUATION i HAVE HAD WITH THESE NUMBSKULLS AT STEAM ONLY OURS INVOLVED A LARGE DEAL OF FRAUD THROUGH SOMEONE HACKING MY SON'S ACCOUNT. IT IS JUST LIKE ANYONE WHO HAS HAD PROBLEMS WITH THEM SAYS THERE CUSTOMER SERVICE IS NON-EXISTENT. I AM CURRENTLY WORKING WITH MY DISCOVER CARD TO REFUND THE FRAUD AND THE MERCHANDISE NOT REC'D SINCE STUPID STEAM JUST LOCKED MY SON OUT INSTEAD OF RESEARCHING THE FRAUD OR ALLOWING THE GAMES WE TOLD THEM WERE LEGIT SO NOW HE/WE HAVE NOTHING TO SHOW FOR THE $400+ CHARGES---MOSTLY FRAUD FROM SOMEONE LOADING UP A GOOGLE WALLET 10-20 TIMES PER DAY AT $5/SHOT. I HOPE THE OWNERS/CREATORS OF STEAM/VALVE WHATEVER ROT IN HELL AND THOSE OF YOU WHO HAVE NEVER HAD CAUSE TO HAVE TO USE THEIR LACK OF CUSTOMER SERVICE STOP GIVING THESE YAHOOS ANY RATINGS AS YOU HAVE NO CLUE UNTIL YOU HAVE TO DEAL WITH THEM OVER MONEY."
"My 12yrold son loves to play a few Steam video games with his friends. A few months ago there was a billing issue and I sent them an email (via my son´s account; the only way to contact Steam is to create a "ticket" and write them about one´s problem). They didn´t reply so I told my bank that I had questions regarding their charges. My bank tried to contact them - unsuccessfully - and when the bank received no answer, it cancelled the charges (I wasn´t aware of that until later). That woke Steam up and they cancelled my son´s account so he can no longer play the games with his buddies. I have tried many times to resolve this billing issue but receive no response. A googling of "contact Steam" reveals hundreds of online comments about their atrocious "customer service" which obviously is an oxymoronic term for this billion$ company. I couldn´t care less about this if it weren´t for my kid, who is really bummed that he is excluded from his buddy game network. I find it infuriating when businesses show their customers such contempt and disregard, especially when kids are on the receiving end. Obviously Steam is run by exploitative jerks. PS "Rate Steam Customer Service" - sorry, they don´t have any."
"Steam is what steam is. My experiences with steam have been generally positive. I have access to games (and the keys) that I would otherwise have lost. OTOH steam isn't perfect... and good luck connecting on launch day for a popular game or update. If you keep in mind what the product is and what it is NOT it's decent though not perfect."
"My brother passed away some months ago and I needed help merging our accounts since that was one of the few things he did posses. Valve wanted me to prove ownership of the account, so I did and then they told me there was nothing they can do to do such a thing. Which is ridiculous they should have said something from the get-go instead they have me dig threw 7 years of my brothers bank records which is fucking retarded to begin with. Than turn around and deny they can do it. They have no customer service. And from what I read from everyone else they just must sit on their asses and just try to run from doing any sort of labor. From here out I will never get a game from valve and maybe join competent company Gamefly is the biggest competitor that comes to mind. Screw valve."
"Purchased a game via digital download and it didn't work. I formatted my computer and reinstalled everything thing from scratch, rebooting after each part of the installation, and it still didn't work. I posted to the Steam Forums, nothing. I asked Steam for support, nothing. I have emailed the game developer asking for assistance. Steam says that they will not give me my money back. Also, worth mentioning that they take a few days to respond, and can only be contacted via email."
"I purchased a double game pack from steam and downloaded the entire thing. I played the first game and once the second game was ready I played it also. I crashed my computer loading the first chapter. I tried all of their fixes but flashing my bios, which I'm not doing to play a game. This has taken me all day, at this point, I no longer want the games I want my money back. I've wasted enough of my time. I try to submit a support ticket. Not an easy task. You can't do this from your Srteam Community account, no you have to go through and give them your info all over again. Then you have to answer an email verification notice, and on and on. Then you finally get to the reason for the whole BS and the form won't submit. There is no email support outside of this form. There is no phone support.There is no where to ask for a refund. There is no way to contact the company with out tracking it down in Washington state. Their Phone Number is 425-889-9642 ext 225 (or that was the extension when I called) No one answers the phone without an extension.I have been in the internet business since 1998, this is absolutely the worst run company I have ever seen. No support at all. I'm still trying to get my money back. "
"I recently purchased Civilization 5 from Wal-Mart knowing that I needed a Steam account. I already had one and some games on it that I have been playing. I started the download process and soon I got a fatal error from Steam saying that they can't open a .dll from their company they created. I have searched the net and found multiple "solutions", but none worked. I searched their website, but no solutions. I have sent multiple emails asking for help, but evidently they don't provide customer support. I can't even run Steam. I see where they are quick to blame Microsoft for the reason their software doesn't work, but no solution as to how to make it work. Essentially, I have multiple games I can't play and Steam doesn't give a crap about it."
"Their customer support is next to non-existent.I ordered gifts for my friend, and she was never able to download the games. The customer support representative pasted and sent her a simple trouble-shooting routine that contained nothing different than what she had already tried from their FAQ.On top of this, there's no way to contact a live human being at the company when you call. The voice prompts just lead you in circles. You're better off calling and dialing extensions."
"Their customer service is horrendous. Additionally, they force married couples and local networks from owning one copy of the game for their personal use, and must have 2+ copies AND accounts to be able to play together.Worst service ever. I don't understand why any gaming service would use them, and I'm especially upset that Sid Meier's Civilization service goes through them"
"Steam/Valve boasts the worst customer service in the industry. I will not participate/use their (lack of) service. I am so dissatisfied with them that I will not purchase games that require that I go through their service. I will not contribute to their success when they do not consider or respond to their user base. Bloody awful organization. As stated, worst customer service in the industry."
"Not much to complain about. Their program is a bit system intensive for what is basically a game booter, but just close it and that's fine. Probably the best way to DIGITALLY get games, the sales that go on are really good somewhere between 80%-25% off and there's always a game on sale at some point. I have no idea what the other reviewers are saying here that everyone cheats on their games, I've seen maybe 3 cheaters in 500 hours of TF2 and maybe five in 100 of Counter Strike Source.Either way, never had much of a problem with their service that's worth mentioning. Friend recently gifted me Kingdom of Amalur, got it, downloaded it, worked instantly. Can't complain. "
"After all these years we still have Steam treating gamers like they had nothing to do with their success. Their terrible business practices would be embarrassing to most but instead they have embraced it for over a decade. It truly is pathetic to have stuff like all their single player video games unplayable unless you are on the internet and logged onto their advertisement HEAVY environment. If that's how it's gotta be then so be it, just dont charge for the video games. Hand em out free and advertise the crap out of things all over the place just like you do now? Their customer service department has always been a joke since the day they began delivering Counterstrike all those years ago. Too bad as gamers there is nothing to do but bend over and take what PoS middleman companies like Steam are selling. People cheat in ALL their games. All of them. So there is no reason to not to just go back to true public servers like the original CS. Put up a website for support and content delivery. This day and age that has to be cheaper than whatever the heck these companies are paying things like Steam and Origin to do so and oh so terribly to boot.If I want to see anything but the video game whose icon I double click to open I will open a !@#$%^& internet browser and do so. I actually miss DOS launched games because you knew when you typed Launch and hit enter it was about to be on. Not "you are not online", "you are not logged in", "you are not updated", "you have not bought all the rest of our stuff yet, see look at it all". Weeeeee what a fun game, yay, oh wait nevermind it hasn't even launched yet."
"Make sure that you NEVER save your credit card informationon steam, type in those info every time you buy something,my son just bought a lot of games the past month, he didnt realise that it cost money - and i didnt realise that steamas default saves your creditcard information. Atm i am talking to steam about these problems - 2 x reponds from steam in one whole week is slow imo :/ "
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