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"I had excellent results with my purchase from Starlight Cameras. I would purchase photographic equipment from them at any time. The salesman called my home to make sure that my order was correct and had to call the hospital because I had surgery. Everything went great and I am well pleased with my contact with Starlight Cameras."
"I talked with Scott (ext 206. He was very helpful in confirming my order. I checked back today to confirm order was confirmed. I immediately had an e-mail confirming purchase after I hung up
"I have purchased about $1500.00 worth of equipment from Starlight, and am very satisfied with the speed of which my order was delivered. Shipping accidently forgot to package one of two memory cards I ordered, but once notified Starlight had the replacement at my home within a few days. After reading the reviews others have left on this site I would like to submit the following comments: Although the first salesman I spoke to had an unconventional sales manner, which quite frankly made me somewhat uncomfortable, a subsequent call made on an other day found a salesperson who was very well informed on the product I was inquiring about, which was a little surprising to me, as Starlight carries a huge inventory of varied equipment, but he still could detail the information I was requesting, which indicates to me that this person was a professional, not a fly by night artist. In addition my salesman was quite generous with his time. His patience in answering my questions was beyond what a reasonable person should expect. I didn't get that same feeling from the first salesman I spoke to, but I'd hate to see Starlight loose business account a single bad apple in the bunch. I would suggest that people making purchases from Starlight get their salesmans name right from the beginning. If you have problems, you can be sure Starlight will hold that person accountable. Finally, Starlight offers top quality equipment at basement bargain prices. You will have to expect they will want to sell additional items, which they may have a larger mark up on. I really don't think they are making much money on the basic equipment alone. Yes, the shipping seemed a little pricey, but once I questioned that, they offered to send an extra battery to make up for any problems I may have experienced...and that was delivered within a few days, at no cost to me. I happened to enjoy being able to get top quality equipment at bargain prices. I also liked the fact that I could get almost any accessory I wanted at the same time. I really don't think the mark up on the accessories was unreasonable, and I plan on buying all my camera equipment from them in the future. There is no excuse for abusing customers, as some of the reviewers have indicated. I think these people are legitimate business people who have a few salesmen that may need a good dose of bedside manners. While some mistakes may have been made by sale staff in the past, I would urge potential customers to give them a try. Get the salemans name upon calling, and consider the purchase of some accessories along with your main order. I'd like to encourage the competitiveness Starlight has demonstrated in their pricing strategy to sales, and will support this business in the future. Be sure to submit your reviews in the future, so Starlight management can make adjustments, if any are necessary, to insure they remain a leader in discount, quality camera equipment in the future. "
"The service is awful. I still haven't received the Minolta diMAGE Z1 that I ordered. I ordered it at about the 17th of April, and here it is a month later and I still haven't received it. When I first ordered it there was a slot for my phone number, but I don't like putting my phone number online, so I left it with just some slashes in it so it would let me order w/o putting my # in. Well, I didn't know that I had to talk to them on the phone to 'confirm' my order. They never told me that or said it anywhere on their site. So a couple weeks after that I decided to call to see what was going on, because I never received any e-mail or anything after ordering my camera. They then confirmed it and asked me if I wanted to buy any accessories, I declined and told them I had everything I needed. That was it and they told me they would ship it in 1 to 2 days. Well, a couple weeks after that, I still hadn't received my camera, so I called them again. The salesman rudely told me that I needed an order number, which I didn't need the first time I called, so that seemed strange. So he said he couldn't help me w/o my order number. So I went online to the site to see if there was any way that I could find my 'order number' there was nothing, and I had never gotten one after I ordered the camera. So then a couple days later I called again to see if they would tell me anything w/o an order number, and they did. They told me that it was back ordered. They didn't really seem to be sure of how long it would be, they said kind of generally, 2 weeks. On the website it doesn't say that it's out of stock, back ordered, or anything. I think that's very misleading. So, needless to say, I'm still waiting for the camera, seriously considering cancelling my order, and very dissastisfied with the company and their website. Do not buy from this site just because it has low prices, they're a HORRIBLE choice, and unfortunately, I didn't know better. So save yourself time and just buy somewhere else."
"I went to their site and ordered the Canon ZR90 for the unbelievable price of $318, minus $10 if I used a Discover card. They called me the next day and said that because of credit card fraud the credit card company wanted them to contact each online customer personally. He said what a beautiful camera it was and how he had one and how great it was and how pleased I would be with it. He then said that I had not ordered a battery with it. He then asked me what battery I wanted, the 2 hour or the 4 hour. I told him I didn't want an extra battery that I would use the one that came with it. He pestered me a couple more times about the battery, and when I would not give in, he rudely said that the camera wasn't in stock and that he canceled my order then he hung up without even waiting for a reply from me! I called back and went to sales and told the guy that answered that "James" had told me the camera was not in stock and this guy said " That camera isn't in stock. We don't take back orders, so what's the problem?", I asked him if they would be getting more in and he said "We don't have it, so that's it, forget about it!" then he hung up the phone on me!
I woulnd't buy ANYTHING from these bums no matter what the price and if it was indeed "available". The website shows all the accessories as either in-stock or out of stock, but it doesn't mention any stock levels on the cameras."
"I ordered a camera from this company online. After waiting a week without recieving a phonecall or even an email informing me of a successful purchase, I called the customer service line to check on the status of my order. The man on the phone was extremely rude to me. He insulted me and then canceled my order because I did not need any additional parts for the camera and then he hung up on me. I'm disgusted and insulted, these people deserve to go out of business. Do not order from them if you expect to be treated with respect."
"I tried to purchase a Sony DVD camcorder on line from starlight. The order went through and said call to confirm. The price was over $100 less than anywhere else.
When I called, the salesman had trouble finding the order, then started talking about batteries. The battery they include with the camera lasts only 20 mins. He suggested they had great deals if you buy the battery with the camera. When I said I would stick with the standard battery he said - direct quote "I don't have time for you, your order will ship in seven weeks." I told him to cancel the order. "You can't, next time think with your head". Unbelievable. These guys should be out of business."
"I ordered a nikon coolpix 4300 at the starlightcamera.com. Actually, I was about to click on cancel confirmation on the website but the order went thru anyway. It pissed me off. I am a programmer and this made me very suspicious. In addition, the site doesn't use https (encrypted secure transmission). In general, you SHOULD NEVER send any sensitive info thru http (non-encrypted). This was the reason I was about to click on the cancel order.
I got the email from starlightcamera with just a time and orderID, no tracking whatsoever. It asked me to call to arrage shipping. I called and a guy with accent answered the phone. As soon as when he heard I wanted to cancel the order, he said I should have made up my mind before order and claimed me as "young kid" or whatever it was. This made me angry and even more determined to demand a cancellation. He then said they charge you 5% for cancellation because they use Yahoo! etc (100% bullshit). He then hung up on me. I called again serveral times, and he hung up on me again and again after saying "your order is cancelled".
I then immediately cancelled my credit card number (god knows whom they gonna give away my cc numbers to!)
Simply put, DO NOT ORDER THRU THIS VENDOR. BE AWARE.
PS: I actually went to Brooklyn years back to check out those video/computer stores, they are very suspicious, people/service/products. Now I regret even getting on to the website. "
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posted Feb-10-2004 
This review was modified by 
![Share](javascript:share_rating({"review_body":"I talked with Scott (ext 206. He was very helpful in confirming my order. I checked back today to confirm order was confirmed. I immediately had an e-mail confirming purchase after I hung up<br><br>John","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/124072#comment124072","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"munjazz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have purchased about $1500.00 worth of equipment from Starlight, and am very satisfied with the speed of which my order was delivered. Shipping accidently forgot to package one of two memory cards I ordered, but once notified Starlight had the replacement at my home within a few days. After reading the reviews others have left on this site I would like to submit the following comments: Although the first salesman I spoke to had an unconventional sales manner, which quite frankly made me somewhat uncomfortable, a subsequent call made on an other day found a salesperson who was very well informed on the product I was inquiring about, which was a little surprising to me, as Starlight carries a huge inventory of varied equipment, but he still could detail the information I was requesting, which indicates to me that this person was a professional, not a fly by night artist. In addition my salesman was quite generous with his time. His patience in answering my questions was beyond what a reasonable person should expect. I didn\u0027t get that same feeling from the first salesman I spoke to, but I\u0027d hate to see Starlight loose business account a single bad apple in the bunch. I would suggest that people making purchases from Starlight get their salesmans name right from the beginning. If you have problems, you can be sure Starlight will hold that person accountable. Finally, Starlight offers top quality equipment at basement bargain prices. You will have to expect they will want to sell additional items, which they may have a larger mark up on. I really don\u0027t think they are making much money on the basic equipment alone. Yes, the shipping seemed a little pricey, but once I questioned that, they offered to send an extra battery to make up for any problems I may have experienced...and that was delivered within a few days, at no cost to me. I happened to enjoy being able to get top quality equipment at bargain prices. I also liked the fact that I could get almost any accessory I wanted at the same time. I really don\u0027t think the mark up on the accessories was unreasonable, and I plan on buying all my camera equipment from them in the future. There is no excuse for abusing customers, as some of the reviewers have indicated. I think these people are legitimate business people who have a few salesmen that may need a good dose of bedside manners. While some mistakes may have been made by sale staff in the past, I would urge potential customers to give them a try. Get the salemans name upon calling, and consider the purchase of some accessories along with your main order. I\u0027d like to encourage the competitiveness Starlight has demonstrated in their pricing strategy to sales, and will support this business in the future. Be sure to submit your reviews in the future, so Starlight management can make adjustments, if any are necessary, to insure they remain a leader in discount, quality camera equipment in the future. ","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/125660#comment125660","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"Alan Thompson","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very efficient. Answered all questions. Returned calls\/emails.","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/113746#comment113746","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"trevorm","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The service is awful. I still haven\u0027t received the Minolta diMAGE Z1 that I ordered. I ordered it at about the 17th of April, and here it is a month later and I still haven\u0027t received it. When I first ordered it there was a slot for my phone number, but I don\u0027t like putting my phone number online, so I left it with just some slashes in it so it would let me order w\/o putting my # in. Well, I didn\u0027t know that I had to talk to them on the phone to \u0027confirm\u0027 my order. They never told me that or said it anywhere on their site. So a couple weeks after that I decided to call to see what was going on, because I never received any e-mail or anything after ordering my camera. They then confirmed it and asked me if I wanted to buy any accessories, I declined and told them I had everything I needed. That was it and they told me they would ship it in 1 to 2 days. Well, a couple weeks after that, I still hadn\u0027t received my camera, so I called them again. The salesman rudely told me that I needed an order number, which I didn\u0027t need the first time I called, so that seemed strange. So he said he couldn\u0027t help me w\/o my order number. So I went online to the site to see if there was any way that I could find my \u0027order number\u0027 there was nothing, and I had never gotten one after I ordered the camera. So then a couple days later I called again to see if they would tell me anything w\/o an order number, and they did. They told me that it was back ordered. They didn\u0027t really seem to be sure of how long it would be, they said kind of generally, 2 weeks. On the website it doesn\u0027t say that it\u0027s out of stock, back ordered, or anything. I think that\u0027s very misleading. So, needless to say, I\u0027m still waiting for the camera, seriously considering cancelling my order, and very dissastisfied with the company and their website. Do not buy from this site just because it has low prices, they\u0027re a HORRIBLE choice, and unfortunately, I didn\u0027t know better. So save yourself time and just buy somewhere else.","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/142452#comment142452","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"Kaya234","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I went to their site and ordered the Canon ZR90 for the unbelievable price of $318, minus $10 if I used a Discover card. They called me the next day and said that because of credit card fraud the credit card company wanted them to contact each online customer personally. He said what a beautiful camera it was and how he had one and how great it was and how pleased I would be with it. He then said that I had not ordered a battery with it. He then asked me what battery I wanted, the 2 hour or the 4 hour. I told him I didn\u0027t want an extra battery that I would use the one that came with it. He pestered me a couple more times about the battery, and when I would not give in, he rudely said that the camera wasn\u0027t in stock and that he canceled my order then he hung up without even waiting for a reply from me! I called back and went to sales and told the guy that answered that \u0022James\u0022 had told me the camera was not in stock and this guy said \u0022 That camera isn\u0027t in stock. We don\u0027t take back orders, so what\u0027s the problem?\u0022, I asked him if they would be getting more in and he said \u0022We don\u0027t have it, so that\u0027s it, forget about it!\u0022 then he hung up the phone on me! <br><br>I woulnd\u0027t buy ANYTHING from these bums no matter what the price and if it was indeed \u0022available\u0022. The website shows all the accessories as either in-stock or out of stock, but it doesn\u0027t mention any stock levels on the cameras.","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/159747#comment159747","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"kermit69","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a camera from this company online. After waiting a week without recieving a phonecall or even an email informing me of a successful purchase, I called the customer service line to check on the status of my order. The man on the phone was extremely rude to me. He insulted me and then canceled my order because I did not need any additional parts for the camera and then he hung up on me. I\u0027m disgusted and insulted, these people deserve to go out of business. Do not order from them if you expect to be treated with respect.","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/109083#comment109083","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"xintriel","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I tried to purchase a Sony DVD camcorder on line from starlight. The order went through and said call to confirm. The price was over $100 less than anywhere else.<br><br>When I called, the salesman had trouble finding the order, then started talking about batteries. The battery they include with the camera lasts only 20 mins. He suggested they had great deals if you buy the battery with the camera. When I said I would stick with the standard battery he said - direct quote \u0022I don\u0027t have time for you, your order will ship in seven weeks.\u0022 I told him to cancel the order. \u0022You can\u0027t, next time think with your head\u0022. Unbelievable. These guys should be out of business.","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/139870#comment139870","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"JohnPRG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Starlight Camera delivered as promised and were very helpful and courtious. I would recommend them for any of your camera purchases.","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/115148#comment115148","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"DOCSIMAGING","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a nikon coolpix 4300 at the starlightcamera.com. Actually, I was about to click on cancel confirmation on the website but the order went thru anyway. It pissed me off. I am a programmer and this made me very suspicious. In addition, the site doesn\u0027t use https (encrypted secure transmission). In general, you SHOULD NEVER send any sensitive info thru http (non-encrypted). This was the reason I was about to click on the cancel order. <br><br>I got the email from starlightcamera with just a time and orderID, no tracking whatsoever. It asked me to call to arrage shipping. I called and a guy with accent answered the phone. As soon as when he heard I wanted to cancel the order, he said I should have made up my mind before order and claimed me as \u0022young kid\u0022 or whatever it was. This made me angry and even more determined to demand a cancellation. He then said they charge you 5% for cancellation because they use Yahoo! etc (100% bullshit). He then hung up on me. I called again serveral times, and he hung up on me again and again after saying \u0022your order is cancelled\u0022. <br><br>I then immediately cancelled my credit card number (god knows whom they gonna give away my cc numbers to!) <br><br>Simply put, DO NOT ORDER THRU THIS VENDOR. BE AWARE. <br><br>PS: I actually went to Brooklyn years back to check out those video\/computer stores, they are very suspicious, people\/service\/products. Now I regret even getting on to the website. ","link":"http:\/\/www.resellerratings.com\/store\/Starlightcameras\/comment\/150917#comment150917","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Starlightcameras.jpg","store_name":"Starlight Cameras \/ Starlightcamera \/ TheDigitalNerds \/ Stargate Photo \/ The Camera Whiz \/ Wawa Digi","username":"hfonda","rating":"1"}, "single");){kind=link}
"I had excellent results with my purchase from Starlight Cameras. I would purchase photographic equipment from them at any time. The salesman called my home to make sure that my order was correct and had to call the hospital because I had surgery. Everything went great and I am well pleased with my contact with Starlight Cameras."