5/5

posted Jan-12-2005

"Great experience, very reliable. Ordered the item and got it very promptly. Fast processing, a very promising company. "

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5/5

posted Jul-16-2005

"Everything went well. All my questions were answered via email before purchase. I received a 3% student discount which was applied by emailing a picture of my student ID. Shipping was on time. The ASUS W3V laptop I bought from them is top notch. I asked for them to check for dead pixels before shipping and the laptop arrived with no dead pixels. I'd recommend them to anyone looking for ASUS or other computer products. "

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5/5

posted Jul-10-2006

"Extremely satisfied with my purchase. John is a first-rate sales agent and everything was exactly as I ordered it and at the right price as well.
I would buy from them again in a heartbeat.
Anyone who puts up with my shtick and makes me happy can be counted on to do the same for you."

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5/5

posted Jan-19-2005

"Purchased 2 ASUS laptop computers from Star Tech. Both units arrived quickly as promised. During shipping one wireless card had come loose. I contacted tech help and they walked me the procedure to reinstall the card. It has been 4 months and both computers work flawlessly. I would recommend Star Tech to anyone who wants to purchase quality products backed by superior service."

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5/5

posted Feb-02-2005

"October 2004 I was in the market to purchase a laptop for my wife, when a co-worker referred me to Star Tech. I was unfamiliar with the Asus product line, however after I did some research I became impressed with the products and the prices were very attractive. I decided to purchase the M3 laptop and placed the order on their website.

I received a callback from a Star Tech representative that same morning to verify that I was the person who actually had placed the order. In the course of the conversation I was asked how I had heard of Star Tech. I replied that a co-worker had referred me to them. He asked for the name of my co-worker, verified that my co-worker had purchased equipment from Star Tech and immediately credited my purchase with a referral discount. Needless to say I was pleasantly surprised by the additional bonus!

The laptop arrived promptly and my wife has been using it happily ever since. Whenever I'm in the market for a replacement for my own home computer, Star Tech will be my first stop."

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5/5

posted Oct-31-2005

"Excellent Service. I had questions about correct part number, and availability of parts, so I called their phone number. Spoke to representative right away, and he was able to answer all my questions. I placed order with him, and had my package in 2 business days. Outstanding!"

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5/5

posted Aug-19-2006

"Just got my notebook Asus W3J. Wonderful machine. Ordered to US I have waited for some time till it was brought to me over Atlantic. Star Tech has proved to be nice store. Excellent service, immediate response to any inquiry. Thanks. My suggestion to other laptop customers buy offered Think Outside Stowaway Bluetooth Travel Mouse. Very useful toy."

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5/5

posted Jan-11-2005

"I purchased a custom configured premium laptop. Excellent sales support and follow-through. The laptop arrived in perfect condition and has performed flawlessly. I plan to order additional equipment from Star Tech."

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5/5

posted May-19-2005

"I highly recommend StarTech (starpcs.net) for your computer / notebook purchases. We were in trouble because our not-so-old Sony Vaio's motherboard fried. My partner (and art director) needed a laptop urgently. I ordered an Asus V6V from StarTech (starpcs.net).

Many vendors take several days to ship, then we have to wait another week for ground transportation. Another issue that presents a problem with many vendors is that our credit card has a different billing address from our shipping address. These vendors will ONLY ship to the billing address, no exceptions.

StarTech ships next day (with ground shipping delivery in about 4 business days). By allowing us to fax evidentiary documents (driver's license, etc.), StarTech also accommodated our request for shipping to a different address. Further, while discussing my needs with the StarTech salesperson, he realized that we were eligible for a student discount, which saved us $60. It's not every day you deal with an outfit that is so diligent on behalf of its customers.

A glitch occurred between the sales department and the shipping department. The shipping department didn't get our order out next day (a Friday) as promised. Our salesperson, who had been following up on our order, realized this and arranged for 2nd day shipping at no cost to us.

Another good deal is that I was able to place my order over the phone. Other vendors force us to use their quirky and frustrating online order processing engines (particularly the ones that allow you to configure the laptop).

And finally, I was able to provide my Visa card, which I wanted to use because of the integrated equipment insurance coverage I get from the credit card company. Other vendors make us use their PayPal accounts, which doesn't always work and invariably, PayPal wants us to open an account just to make a purchase.

We will use StarTech again when the need arises.

Carmen Paulino
San Francisco, California"

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5/5

posted Jan-19-2005

"Great experience, Customer support by phone and by email is very professional and prompt. So far there is no issue with this laptop which I bought from StarTech."

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