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"I will never purchase from Staples again due to deceptive rebate forms and rude support. When I purchased 2 memory modules the register printed me 2 rebate forms and according to those rebate forms I was allowed to submit up to 3 per household. Staples refuses to honor 2 rebates even though they provided me with 2 forms and the limit listed claims 3. In their defense, at the bottom of the rebate legeal terms it does say 1 per household, but why list 2 numbers? Also, their e-mail support is a waste of time. They did not read my e-mail at all. They would only reply with "one per household" canned responses. When I complained about them not bothering to read, they replied with what appeared to be a standard solution... "call the support line." The support line would only keep insisting that the rebate was 1 per household no matter how many rebate forms I was given or what the rebate form said."
"Staples is most horrible store ever seen, horrible service, they did not ship my order but changed status as delivered. Customer service is horrible, nobody knows anything, never call back, they lied and make stories that paperwork disappeared, that driver attempted, but never get it, just changed status as delivered, and now 200 lbs box disappeared from the truck. Issue is not resolved yet."
"Highly dissatisfied. I placed an order for some photo paper that was a great deal. I got an email saying the order would ship and be received by the 29th of december.
At the beginning of February, I emailed them again because I had not received my order. They emailed back and said it would be delivered on February 4th + 7-10 days which was fine.
February 28th, I still do not have my order. The email response says: "I apologize for the inconvenience you have experienced in placing an order with Staples. Unfortunately after researching your order I have found that the driver made several attempts to delivery the package but was unable to obtain signature for the package. "
What delivery attempt? They have no proof that they even attempted a delivery. Don't most mail couriers leave a notice that a delivery attempt has been made (such as fedex, usps, ups, dhl)? I guess "Staples Courier" is too cheap to even put a notice on the door.
The only nice thing they've done is give me a $5 dollar coupon for the inconvenience and FINALLY giving me a credit for the order exactly 2 months later."
"I purchased a HP laptop from Staples with XP media edition and a 3 year maintenance agreement. The laptop broke down and Staples repaired the it 3 times then decided they couldn’t fix it, “Central Service Depot is their useless repair center they tried to steel my original XP media Cds”, so they sent it into HP for repair. HP replaced the main board and about everything else in the laptop, which was find but now the laptop can only run XP home edition. I complained everyday for about a month so HP replaced the laptop with a new one with Vista Home edition. The laptop is fine but Vista Home Edition is a bigger piece of junk than XP home edition was. Now I am stuck with an operating system that was built for people that don’t do anything but internet, what a piece of JUNK”. I will never buy anything from Staples again. !!!!!!!! "
"Went into Staples about 6 pm on Saturday to buy a USB hub that was on sale for $10 (reglular price $20). They were out of stock. They ordered it and shipped it free. Received it on Tuesday morning 11/28/06."
"I placed an order with Staples on April 1, 2004, and cancelled it on April 2, 2004. Unfortunately they still shipped the item (though not until after I had cancelled my order). I refused shipment of the item and have spoken on the phone with CSR's at least twice, who assured me I would be credited for my purchase. They have not yet refunded me and it is now April 30. The package was returned to them over three weeks ago."
"After being subjected to direct misogyny and having my intelligence insulted at best buy, I hopped to the Staples in the next town over. The computers associate was so friendly and helpful throughout the entire transaction. He showed me the linux/windows compatible drives, got me the extra accessories I was looking for then had me checked out very quickly. When I found out I bought the wrong kind of drive on accident (because of something I said incorrectly, not the associate), I called best buy (since it is closer to my house) for the part to make it work. Best buy told me my part did not EXIST. I called Staples and they said they'd happily order the proper hard drive (they didn't have it in stock) or the piece I was looking for (rare, weird piece, also not in stock). Unfortunately they were about to close so I'll have to call back tomorrow and have Staples order my part and several hundred dollars of other parts too. Awesome service like that makes repeat customers :)"
"Shop with these guys via Staples.com frequently (nearest store is half hour away) and delivery is always fast, best of all - BEST Rebate fulfilment in the business. I do like their quarterly Reward Checks and coupons which they email to me every few weeks. Another cool feature is a price match (kind of limited but better than nothing) and chat option with customer support via their website. Overall, they are reliable outfit and with coupons or specials their prices are actually compatitive."
I placed an order at staples.com for a wireless router with a $25 mail-in rebate.
I was away from my printer when placing the order. So, I decided to print the rebate later...
When the order arrived, the rebate form was nowhere to be found -- not in the order confirmation emails, not on the "Order Status" web page, and not on staples' sitewide rebate search engine. An email to staples' customer support drew an automated reply, pointing me to the same rebate search engine which had already come up empty.
Summary: right item, quick shipment, pretend customer support, and double the price I expected to pay. "
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![Share](javascript:share_rating({"review_body":"Staples is most horrible store ever seen, horrible service, they did not ship my order but changed status as delivered. Customer service is horrible, nobody knows anything, never call back, they lied and make stories that paperwork disappeared, that driver attempted, but never get it, just changed status as delivered, and now 200 lbs box disappeared from the truck. Issue is not resolved yet.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/192827#comment192827","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"AnatoliyK","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Highly dissatisfied. I placed an order for some photo paper that was a great deal. I got an email saying the order would ship and be received by the 29th of december.<br><br>At the beginning of February, I emailed them again because I had not received my order. They emailed back and said it would be delivered on February 4th + 7-10 days which was fine.<br><br>February 28th, I still do not have my order. The email response says:<br>\u0022I apologize for the inconvenience you have experienced in placing an order with Staples. <br>Unfortunately after researching your order I have found that the driver made several attempts to <br>delivery the package but was unable to obtain signature for the package. \u0022<br><br>What delivery attempt? They have no proof that they even attempted a delivery. Don\u0027t most mail couriers leave a notice that a delivery attempt has been made (such as fedex, usps, ups, dhl)? I guess \u0022Staples Courier\u0022 is too cheap to even put a notice on the door.<br><br>The only nice thing they\u0027ve done is give me a $5 dollar coupon for the inconvenience and FINALLY giving me a credit for the order exactly 2 months later.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/192843#comment192843","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"shimmishim","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a HP laptop from Staples with XP media edition and a 3 year maintenance agreement.<br>The laptop broke down and Staples repaired the it 3 times then decided they couldn\u2019t fix it, \u201cCentral Service Depot is their useless repair center they tried to steel my original XP media Cds\u201d, so they sent it into HP for repair. HP replaced the main board and about everything else in the laptop, which was find but now the laptop can only run XP home edition. <br>I complained everyday for about a month so HP replaced the laptop with a new one with Vista Home edition. <br>The laptop is fine but Vista Home Edition is a bigger piece of junk than XP home edition was. Now I am stuck with an operating system that was built for people that don\u2019t do anything but internet, what a piece of JUNK\u201d. I will never buy anything from Staples again. !!!!!!!!<br>","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/461454#comment461454","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"ihatestaples","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Went into Staples about 6 pm on Saturday to buy a USB hub that was on sale for $10 (reglular price $20). They were out of stock. They ordered it and shipped it free. Received it on Tuesday morning 11\/28\/06.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/287157#comment287157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"redwrangler","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order with Staples on April 1, 2004, and cancelled it on April 2, 2004. Unfortunately they still shipped the item (though not until after I had cancelled my order). I refused shipment of the item and have spoken on the phone with CSR\u0027s at least twice, who assured me I would be credited for my purchase. They have not yet refunded me and it is now April 30. The package was returned to them over three weeks ago.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/139337#comment139337","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"Driver_Eight","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"After being subjected to direct misogyny and having my intelligence insulted at best buy, I hopped to the Staples in the next town over. The computers associate was so friendly and helpful throughout the entire transaction. He showed me the linux\/windows compatible drives, got me the extra accessories I was looking for then had me checked out very quickly. When I found out I bought the wrong kind of drive on accident (because of something I said incorrectly, not the associate), I called best buy (since it is closer to my house) for the part to make it work. Best buy told me my part did not EXIST. I called Staples and they said they\u0027d happily order the proper hard drive (they didn\u0027t have it in stock) or the piece I was looking for (rare, weird piece, also not in stock). Unfortunately they were about to close so I\u0027ll have to call back tomorrow and have Staples order my part and several hundred dollars of other parts too. Awesome service like that makes repeat customers :)","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/551730#comment551730","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"htcherooo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Fast shipping! Items were delivered to my doorstep the next day.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/289945#comment289945","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"texasboutique","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Shop with these guys via Staples.com frequently (nearest store is half hour away) and delivery is always fast, best of all - BEST Rebate fulfilment in the business. I do like their quarterly Reward Checks and coupons which they email to me every few weeks. Another cool feature is a price match (kind of limited but better than nothing) and chat option with customer support via their website. Overall, they are reliable outfit and with coupons or specials their prices are actually compatitive.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/139022#comment139022","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"kaifs1","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Staples stole $25 from me.<br><br>I placed an order at staples.com for a wireless router with a $25 mail-in rebate.<br><br>I was away from my printer when placing the order. So, I decided to print the rebate later...<br><br>When the order arrived, the rebate form was nowhere to be found -- not in the order confirmation emails, not on the \u0022Order Status\u0022 web page, and not on staples\u0027 sitewide rebate search engine. An email to staples\u0027 customer support drew an automated reply, pointing me to the same rebate search engine which had already come up empty.<br><br>Summary: right item, quick shipment, pretend customer support, and double the price I expected to pay.<br>","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/221986#comment221986","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"jcoiner","rating":"1"}, "single");){kind=link}
"I will never purchase from Staples again due to deceptive rebate forms and rude support. When I purchased 2 memory modules the register printed me 2 rebate forms and according to those rebate forms I was allowed to submit up to 3 per household. Staples refuses to honor 2 rebates even though they provided me with 2 forms and the limit listed claims 3. In their defense, at the bottom of the rebate legeal terms it does say 1 per household, but why list 2 numbers?
Also, their e-mail support is a waste of time. They did not read my e-mail at all. They would only reply with "one per household" canned responses. When I complained about them not bothering to read, they replied with what appeared to be a standard solution... "call the support line." The support line would only keep insisting that the rebate was 1 per household no matter how many rebate forms I was given or what the rebate form said."