We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.
"cancelled this order immediately after my purchase. and chat with staples online agent 2 hours later, got cancellantion confirmation. however, still got the item been shipped, and it's my duty to return this item for credit. it seems to me that staples is playing trick, trying to push selling on customers, since there is some chance customers get lazy to return it. "
"Ordered certificate holders from Staples Online (store stopped putting them on the shelves). Order delivered next day... very cool, except the many of the items were defective. Called customer service and explained that I wanted items replaced and to make certain the replaced items shipped were not defective. Replacement order shipped the next day... very cool, except same issue of defective product! Called again and was assured I would receive non-defective items. Next day delivery... more defective items!! Called again expressing how truly annoyed with the process and wasted time, energy (they would send a separate truck for pick-up). Customer service at this point did not even apologize. I asked to speak to supervisor who assured me that it would be taken care of. Now, I am waiting for a 5th shipment. All of this for a $50 order! People say that businesses go out of business because of the economy, but the reality is the terrible customer service!"
"Bought a storage unit from them & it was supposed to be delivered on 3/20. Didn't come & I called. CRS assured me t would go out on 3/21....Long story short, it didn't come again today. Now they say it will be here tomorrow before 3pm....I'm not holding my breath...If it doesn't arrive, I'll be cancelling my order..."
"Wow. I have never seen so many bad reviews. Maybe I just got lucky?? I placed an online order with Staples for an office chair and the entire process worked perfectly from placing the order to receiving my chair. I agree that prices for paper goods could be better but I thought the chair was priced quite reasonably and I was happy not to have to go out to buy it and lug the thing into the office myself. "
"I got a digital camera for Christmas from my husband. I went in in January and wanted to trade it in for a better model and spend MORE money for a camera that they sell currently. I had my receipt.However they would not allow me to trade an unused unopened Nikon Coolpix S3100 costing $79 for a Nikon cool pix S6200 for $169. or possibly the S8200 for $249.allowing me to be a happy customer and them to have more $$$ AMAZING!!!They did not want the money, the sale or a happy customer, when we all could have been winners. I Recommend NEVER TO BUY ANYTHING THERE YOU MAY WANT TO EXCHANGE GO TO COSTCO or anywhere else you can trade up.I know I will. PS I did call corporate"
We placed an order which had free shipping and even printed out the order page which showed free shipping.
When Staples processed the order, they charged us a shipping charge however. We contact their customer service about this but they were less than helpful and we may now need to contact our credit card to dispute the charge.
"I am extremely disappointed with their shady pricing strategies and the poor and dishonest customer service i received was awful. From now on i shop at Office depot. They basically sell one hardrive in blue for one price the same in black is 20 more dollars but of course the blue one is out of stock. The coupon code expires and now the black one is adjust to be the same price as the blue one."
"Ordered ALTEC VS2621 3PC speakers as a Christmas present. I love the speakers but they have a low hum. I first tried their online customer service form but got no response. So I called them and they informed me that the 14 day exchange period had passed. I said that I am happy with the speakers, they are simply defective and I would like to exchange them. They would not budge and told me to go talk to the manufacturer. Why waste your time with a place that has customer service like this? I see why this site says Staples does not participate in monitoring and feedback. They would be overwhelmed with all of the problems. Spend your money elsewhere."
"I walked around the store for about 40 minutes an no one even asked if I needed help. If fact the employees did the old "look busy" routine on me. Staples is always overpriced with their goods. I spent about $80 and walked out with some glossy paper $26 for 150 sheets, small pack of address labels $12, a paper receipt book $8, a pack of folder for like $13, and the cheapest desk calendar I could find for $8. So $80 on small quantities of paper goods. "
36,421 stores
1,204,129 reviews
5719 shoppers online now
Rating
Full Rating Profile
26 reviews 
Visa / Mastercard
American Express
Discover
Money Order
Check
Wire Transfer
Online Ordering
Online Ordering Tracking
Secure Order Processing
Customer Info. Confidential
posted Mar-27-2012 
posted Mar-23-2012 
![Share](javascript:share_rating({"review_body":"Staples has been delivering office products for us for over 3 years now. Their service and prices are top in the industry.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1387779#comment1387779","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"bonkers314","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered certificate holders from Staples Online (store stopped putting them on the shelves). Order delivered next day... very cool, except the many of the items were defective. Called customer service and explained that I wanted items replaced and to make certain the replaced items shipped were not defective. Replacement order shipped the next day... very cool, except same issue of defective product! Called again and was assured I would receive non-defective items. Next day delivery... more defective items!! Called again expressing how truly annoyed with the process and wasted time, energy (they would send a separate truck for pick-up). Customer service at this point did not even apologize. I asked to speak to supervisor who assured me that it would be taken care of. Now, I am waiting for a 5th shipment. All of this for a $50 order! People say that businesses go out of business because of the economy, but the reality is the terrible customer service!","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1370963#comment1370963","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"VincentGallagher","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Bought a storage unit from them & it was supposed to be delivered on 3\/20. Didn\u0027t come & I called. CRS assured me t would go out on 3\/21....Long story short, it didn\u0027t come again today. Now they say it will be here tomorrow before 3pm....I\u0027m not holding my breath...If it doesn\u0027t arrive, I\u0027ll be cancelling my order...","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1365417#comment1365417","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"Screamin Scott","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Wow. I have never seen so many bad reviews. Maybe I just got lucky?? I placed an online order with Staples for an office chair and the entire process worked perfectly from placing the order to receiving my chair. I agree that prices for paper goods could be better but I thought the chair was priced quite reasonably and I was happy not to have to go out to buy it and lug the thing into the office myself. ","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1341451#comment1341451","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"townie","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got a digital camera for Christmas from my husband. I went in in January and wanted to trade it in for a better model and spend MORE money for a camera that they sell currently. I had my receipt.However they would not allow me to trade an unused unopened Nikon Coolpix S3100 costing $79 for a Nikon cool pix S6200 for $169. or possibly the S8200 for $249.allowing me to be a happy customer and them to have more $$$ AMAZING!!!They did not want the money, the sale or a happy customer, when we all could have been winners. I Recommend NEVER TO BUY ANYTHING THERE YOU MAY WANT TO EXCHANGE GO TO COSTCO or anywhere else you can trade up.I know I will. PS I did call corporate","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1234857#comment1234857","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"cgwglidden","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is an evil company. <br><br>We placed an order which had free shipping and even printed out the order page which showed free shipping. <br><br>When Staples processed the order, they charged us a shipping charge however. We contact their customer service about this but they were less than helpful and we may now need to contact our credit card to dispute the charge. <br><br>Really bad. ","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1228339#comment1228339","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"mediahound","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am extremely disappointed with their shady pricing strategies and the poor and dishonest customer service i received was awful. From now on i shop at Office depot. They basically sell one hardrive in blue for one price the same in black is 20 more dollars but of course the blue one is out of stock. The coupon code expires and now the black one is adjust to be the same price as the blue one.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1227851#comment1227851","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"gmoses","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered ALTEC VS2621 3PC speakers as a Christmas present. I love the speakers but they have a low hum. I first tried their online customer service form but got no response. So I called them and they informed me that the 14 day exchange period had passed. I said that I am happy with the speakers, they are simply defective and I would like to exchange them. They would not budge and told me to go talk to the manufacturer.<br>Why waste your time with a place that has customer service like this? I see why this site says Staples does not participate in monitoring and feedback. They would be overwhelmed with all of the problems. Spend your money elsewhere.","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1192227#comment1192227","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"pixelpusher1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I walked around the store for about 40 minutes an no one even asked if I needed help. If fact the employees did the old \u0022look busy\u0022 routine on me. Staples is always overpriced with their goods. I spent about $80 and walked out with some glossy paper $26 for 150 sheets, small pack of address labels $12, a paper receipt book $8, a pack of folder for like $13, and the cheapest desk calendar I could find for $8. So $80 on small quantities of paper goods. ","link":"http:\/\/www.resellerratings.com\/store\/Staples\/comment\/1180729#comment1180729","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Staples.jpg","store_name":"Staples Office Supplies & Technology","username":"JHiggs1","rating":"3"}, "single");){kind=link}
"cancelled this order immediately after my purchase. and chat with staples online agent 2 hours later, got cancellantion confirmation. however, still got the item been shipped, and it's my duty to return this item for credit. it seems to me that staples is playing trick, trying to push selling on customers, since there is some chance customers get lazy to return it. "