Staples has earned my trust and loyalty - and my business - through superior Customer Service.  
 
Back in April I bought four Omnitech GPS's from Staples and Quill. Due to what I now know was a firmware error on the part of the manufacturer, all 4 stopped working simultaneously Saturday. Unable to reach the manufacturer, and with a sinking heart. on Monday morning I called the normal Staples 800 number.  
 
I explained my story, and with no hesitation the CSR forwarded me to "Brand Management." Retelling my story to this agent, she noted that they had already received calls from other customers about the same issue. After a very brief time on hold to check with her supervisor, she came back and told me that Staples was going to take responsibility for getting the issue resolved for all four of my Staples / Quill units. She then gave me a case #, a direct 800 to reach them if I needed to, and promised to call me back with 2 days.  
 
OK, it was 3 days before I got the call back, but they were flooded with reports. And when they called back, they said  
1. The problem has been fixed  
2. To get my unit repaired, just bring it in (beginning Monday) to any Staples store to have the new (correct) firmware loaded  
 
Less than 7 days from problem to fix. I've always liked Staples. Now I love them. Very good pricing. Superior service. Got to love it

was helpful but prices are a bit high

was looking for pc to tv monotor hook up. Told i needed to to upgrade video card

Decent online sales with the occassional deal. Online site has many 'higher-end' components that at the store, and sometime with lower pricing. (Not really a plus in my eyes, but at least returns can be brought back to the B&M locations) Every one in a while the clearance section will have an interesting tidbit that is priced low enough to come home with me.  
 
Recently, it was a deal on 16Gb Class 6 SD cards for a camcorder that caught my attention at $26 a piece. Various coupons that are sent to Rewards members allowed for $25 off $100, so three SD cards and a case of paper for about $100. It was the best deal that I could find at the time on those type of memory cards. Can typically get free shipping, delivery, or pickup at the store (which is handy when I drive by one on the way home from work).  
 
All-in-all, I have ordered from them several times and they have not disappointed me. Thumbs up from me.

I purchased a HP laptop from Staples with XP media edition and a 3 year maintenance agreement.  
The laptop broke down and Staples repaired the it 3 times then decided they couldn’t fix it, “Central Service Depot is their useless repair center they tried to steel my original XP media Cds”, so they sent it into HP for repair. HP replaced the main board and about everything else in the laptop, which was find but now the laptop can only run XP home edition.  
I complained everyday for about a month so HP replaced the laptop with a new one with Vista Home edition.  
The laptop is fine but Vista Home Edition is a bigger piece of junk than XP home edition was. Now I am stuck with an operating system that was built for people that don’t do anything but internet, what a piece of JUNK”. I will never buy anything from Staples again. !!!!!!!!  

Always fast, always accurate, always a deal.

Awesome Rebate process.  
A good store to buy from if there's good on-going rebate.  
Just purchased a Color Laser printer for $70(include shipping & tax). (After $150 Gift Credit Card)

One of my all-time favorite stores! I have Rewards Membership, so that means free shipping on any order. Usually, I receive the item the next day since Staples have its own delivery services. There's $25 off $75 coupons floating around too, so the prices are often unbeatable!  
 
Staples allow items that are bought online to be returned in-store. There were some exceptions. I bought a monitor with a dead pixel, and they wouldn't accept it at the store. Customer Service sent me a prepaid UPS shipping label and I took it to UPS the next day. A week later, I got a refund. Staples is very easy to deal with and also very generous! I hope they don't go bankrupt!

This review was modified by its author, iceui2, on 12/22/08 9:28 PM.

The Dell XPS M1330 laptop is going on sales at the Chicagoland area from Aug 17. Contacted one of the store to make sure it is in-stock. They told me there are 2 in-stocks but when I arrived, they can't find anything in their storage. I visited another store the other day. Same thing. I contact Staples Customer Service to verify the stores' stock level. CS told me the laptop is still in-stock in the stores. Then I tried to explain what is going on at the stores. And he told me that there is nothing he can do about what the stores have in their systems.  
 
The laptop was put on-sales but never has it in-stock. It is a waste of my time.  
 
DO NOT believe any Sales Ad from Staples. Just like a car dealer, just try to bring you to the store and sell you something else.

Perfect service. Low price, free shipping. I got my delivery the next day after I placed the order while another order that I made with a different dealer at the same time was still pending.

Ordered with coupons with no problems. Free 1 day shipping was great. Price was unbelievable.  
 
Later when the price dropped, was issued a price guarantee very easily.

I purchased a shredder machine which had a $20 rebate. Completed rebare on line and rec'd payment within 4 weeks. They have consistently provided excellant service on geting their rebates out timely. Will definitely shop with them again. I've purchased 3 items over the last 3 months from them all with rebates and all rec'd timely.

One of my favorite Brick & Mortar stores. Great customer service. Fast shipments. Super easy rebates. Great returns, they come pick it up!

Staples usually has great deals on hard drives. I missed quite a few during the year and they ran out of Maxtor 500GB on Thanksgiving at the local store as well, even though I waited in line :(. I checked online and they were still showing stock. Their website however couldnt cope with the load and the order wasnt going through. After multiple attempts and an hour later I ordered and it arrived with free shipping in about 10 days. The thing I like most about Staples is that their rebate process is hassle free and completely reliable. I hope they fix their website issues in future for those high traffic days.

Ordered a Canon MP530 all in one Printer on Christmas eve.  
 
Prompt shipment and delivery just three days later.