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Full Rating Profile
  • Staples Office
    • Address: 500 Staples Drive
    • Contact: n/a
    • Phone: 508-253-1009
    • Customer Support: n/a
    • Business Hours: 8:30am - 5:30pm
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.42/10 5.42/10
    Chance of future purchase: Rating 4.46/10 4.46/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 3.41/10 3.41/10
    Return/Replacement policy: Rating 4.58/10 4.58/10

314 Customer Reviews

Rating 2/10
1/5
2015-07-08

"I hate having to pay so much for genuine HP ink for my fantastic HP inkjet printer. Two weeks ago on a Saturday I discovered that I was out of ink. Having been to Staples recently and suffering from sticker shock I proceeded to use my Amazon Prime account to order one black ink cartridge, number 96 at a price of $26.97 with free shipping. A few minutes later I realized that I had this Staples Reward offer for $30.00 off an order of $60.00 or more, on-line only. I went to the Staples we site and ordered a two-pack of the same ink cartridges for $73.99 minus the $30.00, about $22.00 each with free shipping, a great deal. On Monday my amazon package arrived. On Thursday I receive an email from Staples stating that my package is not deliverable and that they don't deliver to PO Boxes. Really, your web site software didn't flag that while I was ordering? I called the customer service phone number and they told me that my order had been returned and that they would have to re-ship. I asked if I could do an in store pick-up and they said no. I asked who their carrier was and they could not answer that. I gave them my physical address and they said that it would ship on Monday. On the following Wednesday one of my neighbors comes by for a visit and hands me a package explaining that it was sitting next to my front tire of my car which was backed into my driveway, It was on the passenger side and was likely going to get run over as I would not have gone all the way around and checked that side before getting into my car and heading out. Really, they can't put it on the porch. Toss it into the driveway. Staples, never again! No wonder Amazon is kicking your ass!"

This review was modified by JoeMamaSan on July 08 2015 05:11:26 PM


Rating 10/10
5/5
2015-07-07

"I highly recommend Norton and tech2serve. They make great partners. Staples did not ask me to do this. I am a satisfied customer."


Rating 10/10
5/5
2015-06-09

"Great service! Love this site! Will recommend to all!"


Rating 10/10
5/5
2015-06-04

"Toner arrived the day after I placed the order via their own truck. No damage, well packed. Was easy to order and with last weeks extra discount, was a good price."


Rating 2/10
1/5
2015-05-27

"Website said item was in stock. They emailed me later and said item was out of stock and then canceled my order."

This review was modified by compuxparts on May 27 2015 01:30:41 PM

Rating 2/10
1/5
2015-04-10

"Craptacular service! Ordered in stock item on 3/26 with ETA for 3/28. 3/28 comes and goes with nothing delivered. Call staples: "Oh the ETA is always wrong it takes 2-6 business days." Six business days later nothing. Check my order set to be delivered by 4/6. 4/6 goes by no order go to see what is going on, on 4/7 and my order has magically disappeared. Apparently staples decided after 3 weeks of wasting my time they were going to cancel the order and act like it never happened. Lets be honest this place is good for picking up pencils and highlighters. Anything more sophisticated then that is way too hard for them!"


Rating 2/10
1/5
2015-03-19

"Perhaps when ordering online you should include a business or residential order and also include whether or not you want to be treated poorly. I tried to order a small order to my residence there was no choice between office or residence and now I've had several calls asking me to make sure someone is home and even when I was home waiting all day three days past when my order was supposed to be here I'm still without my order and very disappointed. Perhaps staples should consider shipping through FedEx or ups at least they know what they're doing"


Rating 8/10
4/5
2015-03-10

"I needed a few thousand rubber bands for my delivery company, and staples seemed like the best place to go (or that's what the prices suggested anyway). There are a wide range available, I really wasn't looking for super quality, but I didn't expect the 'flimsyest' bands you'd ever see! Yes the pricing is competitive, and the service is fantastic, but there is work to be done in the quality compartment. I rate 4/5"


Rating 10/10
5/5
2015-02-28

"They had the router in stock. Price was good after instant discount, plus coupon. Router waas easy to setup and is working fine."


Rating 10/10
5/5
2015-02-25

"Quick and Easy. No problems with the order."


Rating 2/10
1/5
2015-02-21

"Unfortunately,it's a unbelievably ridiculous service and management. When I paid my laptop at Walnut store I double check with their service guy---yes,one day delivery! But after one day I am not receive anything and I check the shipping status ---it will took 6 days to my house! I have travel airplane the day after tomorrow. Contact customer service no one can solve the problem. And every times transfer need waiting 30 mins until you give up. I don't understand what's wrong with this store. Ridiculous! Guarantee no more business! If you want to have a happy day ,don't deal with Staples!"


Rating 10/10
5/5
2015-02-12

"This is an Excellent Product Protection Plan to Purchase with Your Electronic Equipment. The just register your yourself once, and products when you get them. scan in and email them your receipt according to their specific instructions, and you are set just in case you have to file a claim. When you have to file a claim just contact them and if they have everything they need from you to file and process a claim, they will notify you and email you a FedEx shipping Label for your problematic product. Just box up your problematic, send it to them with all accessories that it came with, use the prepaid FedEx Label, deliver it to FedEx, or Schedule a FedEx Pickup, and once it is picked up the claim payment will be processed and sent to you within 2ays by PayPal immediately; a check within 5 business days, or a Staples gift card in the amount that you originally listed for your problematic product on the receipt. They pay fast!"

This review was modified by randlaw2 on February 12 2015 07:18:49 PM

Rating 2/10
1/5
2015-02-04

"Two day shipping promised on website. Email received on second day that product has been shipped so I went home to pick it up and nothing was there.

Came back to the office and went to the actual UPS website and it says that it is still in transit and will be shipped on Thursday, which is 4 days.

Very Dissatisfying and bad experience. "


Rating 2/10
1/5
2015-01-29

"Ordered online, for delivery to my grandson in Maine. The local store has everything I ordered, but they WON't give it to my grandson. My OnLine order has to arrive. It has been a week, order is lost, and Staples is clueless as to how to fix it. Their website expected delivery 2 days ago, but the order is still "Processing". So my grandson will have to keep walking back to see if it's been found. But everything is already there - just not MY everything."

This review was modified by carol-80244 on January 29 2015 06:01:16 PM

Rating 2/10
1/5
2015-01-09

"Ordered an item on 12/31/14 expecting it to arrive around the middle of the next week. Once it was processed the new delivery date was 1/9/15. On 1/9/15 I checked the status only to find it was still on a truck and the revised delivery date is 1/13/15. Talked to customer service & nothing but excuses. I ordered the item from Amazon. Should have done that in the first place. Never again from Staples. Terrible order processing time."


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