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"Placed an order online for store pickup. I got an email receipt saying the order had been placed and would be delivered to the store on Thursday. On Thursday I called the store and they said they didn't have my order. So I did an email search and sure enough in my JUNK mail I had an email from Staples saying there was an "issue" with my order and it had never been placed. I had filled in not one, but TWO phone numbers on my order but nobody called to say there was an issue, and it makes no sense that their email went to junk mail. So I had to call customer service to place ANOTHER order which took me 15 minutes to do during my work hours. The person on the phone was not apologetic at all and had me wait for over 5 minutes while she checked on my old order (having me repeat the order number 3 times). It seemed to me like she wanted me to hang up and give up. I almost did! Now I have to wait another 5 days to get my order.(Already waited 5 days) And no apology! Terrible customer service experience. If I didn't really need this item, I would never order from them again. Luckily I can borrow the item I was supposed to ALREADY have from someone else for my presentation. They really let me down. "
"I had ordered a Canon laser cartridge online because Staples had the best price for this item. I received 2 telephone calls that it had arrived and went in to pick it up the next day. On a Monday afternoon, there was no one in line at the one open cashier. The cashier could pull up my name on the computer, but, unfortunately, she had no idea where to locate my cartridge. After the cashier sifted through different areas, I waited until she could locate the supervisor who could retrieve my order. As I looked around the store, it was noticeably disorganized--at the checkout area and atop shelves. If they were in the middle of inventory, it was still disheveled and messy. Perhaps it was the Monday following a big weekend sale. But since it was 4:30 in the afternoon, one would think that the mess after the weekend would have been somewhat picked up, especially up front. A little more attention to detail and organization, especially in the areas where customers first walk in would be helpful."
"Always easy to navigate online. Placed order for Brother Printer and had it in 4 days. "
"I recently order some print cartridges online. The ones I clicked on were 'print 3x more pages but they sent 'print 2x more pages. They asked me to send a photo of my order, which I did. They did not reply. Neither did they reply to 2 further emails. The cartridges do work but are not 'high capacity'. This was the only reason I ordered from their site. This particular item was misrepresented on their site "
"I had recently went to staples to get toner for a science fair project my 11year old daughter was doing. The manager there was AWESOME! He explained to me the only way to get the toner was to either order it in bulk or purchase an ink cartridge still a while in it and carefully extract the toner myself. Since I had very little money and couldn't afford a 50 ink cartridge, the manager offered to extract the toner himself from the cartridges that people and companies brought in for disposal and said he would have it ready by the following Monday and would give me a call, which surprise, he really did! I only had to pay around a dollar for the container he used to hold the toner. Totally went above and beyond on this one!! Thanks Staples!"
"I have been trying to get a rebate of $70 for the last 5 months. I have called repeatedly and went to the store several times concerning this mater. Tonight I called again and was told that my time had expired! The woman said she would still honor my rebate. They had my email at comcasst.net Not comcast.net. I would have thought an isp the size of Comcast would be obvious? In any event I am not going to hold my breath for this rebate. In the past I have been a good customer of Staples purchasing printers and office supply needs. Due to no competition in this aria. In the future I will be one of those customers who buys as little as possible in office supply goods and defiantly nothing with a rebate or warranty. They do have a good sale on paper and pens every now and then. Long story short, buyer beware! This company leaves a lot to be desired!!!Joe Logansport Indiana"
"1 Feb.2013 bought a Dell laptop at Staples Lititz Pk,Lancaster,Pa and talked into the extra warranty for $115. by sales mgr.Jimmy Bamberger. Early March when setting up I could not burn the recovery disks, kept shutting down at 73%. As I went back to the store to have this covered and repaired under their warranty I was told they needed the recovery disks to make any repair. I informed this "used car salesman" that is the problem I needed fixed. Said there was nothing they can do. I asked what good the wattanty was and was informen they would make the repair if I could get them the recovery disks!!! If I had the diske I would not need them or their worthless warranty. Asked for refund on the warranty and was refused saying it was over 30 days. Senr an email to customer service on the issue and received "NO RESPONSE". Sent letter addressed to Staples CEO Ron Sargent addressing the issue of Staples not providing the warranty service and received "NO RESPONSE". Bought numerous computers from Staples and this was the first warranty purchase and the LAST purchase I will ever make at Staples store. We Have an Officemax that is even closer to my home."
"that was easy. only store with the nexus 10 32 GB in stock AND free shipping. 2 day delivery was a plus."
"As a long-time consumer member of ResellerRatings.com, I made the fatal mistake of NOT checking out STAPLES here first. I mean, just how low can they go, with 1.5-star rating? What a bunch of crooks, OMG!These people are NOT PARTICIPATING in disputes and complaints posted here on ResellerRatings.com -- so please, please, do NOT do business with them, people. Ordered a Seagate Momentus XT laptop hard drive from them online on April 11, 2013, because they did not carry it in the store. Okay, so they told me I will have it by the next business day. It came 4 days past that, and the hard drive was in a flimsy unprotected, unpadded vinyl envelope with no padding. It was also slammed against our steel front door by the UPS driver. I did not even bother to open the hard drive's box to test it, not interested in high G-force impacted new merchandise. Called STAPLES immediately on March 14th. They were very nice, told me that someone will actually come to pick up the damaged merchandise from me within 5-6 days, after which I will get the credit for it. That sounded all right -- boy oh boy, little did I know then what I know now. Okay, so 2 weeks later I heard nothing from these crooks. Called them up again on March 29th, once again they were very nice and apologetic for not sending anyone to pick up the stuff, and told me to please take the merchandise back to the nearest Staples location to me where I would be issued the credit. This is where it gets "interesting," good people.Took the stuff to the store on April 1st. Remember, I never opened the hard drive's box, it was factory sealed. So, the women doing the return asked me if the box was ever opened. I told her no, can't she see that the seal is intact on the lid? Okay, so SHE OPENS IT with a scissors and pokes inside it. Then she calls someone else over -- this Oriental chap was probably the "manager." He tells me the thing is opened and they cannot take it back! he also told me that I was past the 15-day return period! I says to him, hey, the women standing next to you just opened it not 2 minutes ago. Also told him that i am trying to do the return for 2.5 weeks already. At the end, I just grabbed the hard drive and left, what you gonna do with this much crookedness? This is the type of people you are going to be dealing with you are dealing with STAPLES, people. Stay away like the plague, please. American Express will protect me on this transaction, I hope, but does it really worth it?"
"STAPLE'S HAS NO REGARD, FOR DUE DATES, WHEN ITEMS ARE REPAIRED.WENT BACK 4 TIMES, WHEN ITEMS WERE SUPPOSED TO BE READY.THEY HAD NEVER TOUCHED IT, BEFORE I HAD REURNED THE 4 TIMES.A "FREE" TUNE-UP EVENTUALLY COST ME $300, AND COMPUTER IS AS BAD AS WHEN I BROUGHT IT IN.THEIR "FREE TUNE-UP" IS JUST A TRICK TO GET YOU TO COME IN, THEN THEY SOCK IT TO YOU.WENT TO DIFFERENT STAPLE'S STORE, TO USE MY REWARDS.CLERK RANG UP MY ORDER & RETURNED REWARDS SLIP TO ME.ONCE HOME, I REALIZED THE CLERK DID NOT GIVE ME MY CREDIT FOR THE REWARDS I HAD EARNED.Robert R DeCoste"
"I bought two laptops from Staples in Woburn MA during the past 12 months, I have had aweful experience with the purchases. The two laptops were infected by adware. You could not do anything with it, when you opened the box, hook it up, turn on the power, you would see the system would do some upgrade and later on it loads with adwares! One of my laptop has a defective web cam and I had to bring it back to the store for an exchange or refund before its 14 days product purchase guarantee expired. BUT the sales manager refused my return, he said my laptop had the 'virus' but actually the so called 'virus' was those adware came in with the store. It was only when I insisted on talking to the store manager, he later allowed my return. VERY DISAPPOINTED with the shopping experience at Staples in Woburn MA. "
"I will never shop at Staples again. On the salesperson's recommendation I bought a Toshiba laptop, which was defective. It never worked properly. Staples refused to accept a return for replacement. They insisted I deal with Toshiba, who made me pay to have the defective machine shipped to them. Staples obviously does not care about customer satisfaction and is not concerned with selling defective merchandise. "
"When buying a printer from Staples, BEWARE WHEN THEY WANT TO SELL YOU AN EXTENDED WARRANTY.Most products offer you a 12 month warranty.Stay with the manufactureres warranty.Staples extended warranty starts from the day you buy your printer and does away with the Manufacturers warranty.Staples tells you that their extended warranty covers a few more things on the printer. What nonsense! I used to spend over $5,000 a year with Staples.No More."
"I purchased a Nexus 7 tablet from Staples, Alcoa, TN. I had trouble powering it on. I took it back to the store 2 days later. The Tech also had some issues with powering it on, but was finally successful. He shook it, and suggested that something sounded loose internally. Another Tech disagreed. Well, 6 weeks later, the unit shut down, and would no longer power up. I took it back to the store, and again, was told by yet another Tech that something sounded loose internally. This time the manager agreed. The Tech suggested the battery might be loose from it's connection. As I stood in the store discussing my issue with the store manager I was put in contact, by phone with Staples service, who referred me to Nexus, who referred me to Google, who referred me to ASUS. I paid for the additional protection plan with Staples, yet received no help from them. My unit is now in the hands of the ASUS service center. I think Staples SUCKS. On day two, when a possible problem was detected, Staples should have stepped up to the plate, and replaced the unit then and there. After six weeks, I think it is appalling that Staples did nothing for me. I will not make a future major purchase of any kind at Staples, and suggest if anyone expects support from them, after a purchase, you will not get it."
"Staples is office supply store, you always can find cheaper price for some school materials. I often shop at staples because they offer me lower price. The attendants will help to find items if you ask, no bad no perfect serive in summary."
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