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Stamps - scams
"Stamps - thieves! Write off the money from the card to check the card. The money was never returned. The amount is small, but I was disappointed. He wrote in support - pretend to be fools. Get round these scams! There are many honest companies!Do not enter your personal information or card number on the stamps.com"
"They sent me a coupon and I tried it. Not really much need. Three months later $47.97 in fees?!?!? For what? Do I really have to give them one star what about zero stars "
One of the Worst cancelation phone calls
"Don't sign up for the trial, the cancellation process will waste your time and really annoy you.... to the point of expletives. You have to wait on hold during business hours to speak to an actual person. Once you do get a hold of someone you don't just get to cancel. You have to repeatedly ask to cancel, they give you a sales pitch, you ask to cancel, they give you a sales pitch.... over and over and over. Once you do convince them to cancel they then try to leave your account in a "parked" state where you are not billed, but if you log in and place an order you start reoccurring monthly fees. They do this without really telling you that is what is about to happen. So if you really want your account closed you then have to either call back or turn down this additional offer. It appears they are making more money scamming people they hook into unknowing monthly fees than actually on shipping. Stay away."
"I signed up for Stamps.com free trial to see what they had to offer. Once I had set up my account and had an opportunity to browse the site I realized it was not for me. My family barely mails 1-2 pieces a month (if that) so a monthly membership fee would NOT save us any money. 24 hours after I signed up for a risk free trial I see a $1.00 charge on my account, I sent an email regarding the $1.00 charge and explicitly included in the email that I was not interested in continuing my free trial and further I DID NOT AUTHORIZE ANY FUTURE CHARGES. Evidently an additional email was sent to me which was directed to my SPAM folder (my fault apparently for not checking) requiring additional information in order to cancel my subscription, I just spent 15 minutes on the phone cancelling my account, it was frustrating, unnecessary but could have been avoided if I had checked my spam folder....They were not helpful, didn't listen to me and reminded me that the charges on my credit card were not refundable because they were membership dues. I would NOT recommend stamps.com for anything, even running a business I would rather pay for a lease through a company such as Pitney-Bowes versus dealing with the customer service at stamps.com."
"Do NOT go anywhere near Stamps.com!I had no idea I was subscribing to a 15.99subscription. For a company this size, it's really hard to believe. It's like the company was trying to find out 'the fastest way to get a large class action suit filed against them'. "
"i have been with them from the start, though they are not very innovated, they are simple and stick with it."
"When I signed up for Stamps.com I was under the assumption that it was a "pay-as-you-go" service, and I was even prepared to pay a sign-on fee and slight markup on postage, on that premise. Unfortunately for me, in their sign-up interface, they managed to obfuscate their requirement for an ongoing monthly service fee (which is automatically charged to the credit card). Somehow, they cleverly managed to get that fine print past me and I have rarely fallen for scams. I've learned my lesson, but got ripped off for one monthly fee of $15, which they automatically charge when you cancel your account. This company is crooked and immoral, because they do not transparently and clearly disclose those important facts at the time you are signing up. They know that if they were honest, no one would sign up.In addition, you have to buy their proprietary serialized adhesive stamp sheets, which are priced ridiculously high, adding to their dishonest margin.Note to all people considering using stamps.com for routine postage: you are much better off simply going to the post office periodically and buying whatever number of "forever" stamps you can afford. Stamps.com is an absolute ripoff. Take it from a victim."
"abysmal, dishonest scam. after much effort, arguments, anger and "disconnected" calls, I finally cancelled and got a full refund:HERE'S HOW YOU GET THE REFUND:don't bother with the electronic maze of menus. call:877 395 4918 and select option #4.that should get you one with one of these people: http://blog.stamps.com/category/customer-support/this may require 1-2 transfers up the management chain, but as you go, make sure to get everyone's full name (they're obligated to give you first name and last initial). get a call back number as you go. they WILL disconnect you deliberately along the way. don't give up!Tell them you are recording the conversation. Enforce that you will and/or have contacts the better business bureau, postmaster general's office, and that you are informed you have grounds for a class action suit (indeed, you do). Mention them by first name and last initial repeatedly. Remind them they are being recorded. Eventually they will comply, close the fraudulent account and issue a full refund. Finally, tell them that, if following the refund they call/email with additional offers/discounts/incentives/ploys, you will file harassment charges. This should avoid all the follow-up nonsense people seem to be bombarded with. "
"I never had an account with Stamps.com. I did allow 1 payment from a friends account and they will not stop billing my account. They have erroneously billed me over $400 in fraudulent charges. I called Stamps.com and they said they will not remove my card from their system because I don't have an account with them. Stamps.com is a company with no ethics at all."
"Stamps.com charges $15.99 for an outdated, ugly, slow, and buggy application. You can do all these functions at USPS.com for FREE! Also they only let you print twice? What is the point? It's not like the postage will work more than once anyway... problem with printing could necessitate reprinting! Cancellation was a hassle - after being on hold for a very long time the customer service rep kept trying to add a month free, etc, rather than cancel. I started out nice but it didn't work - I had to basically yell at them to cancel. At least they promptly sent me email confirmation, and a check to refund the postage in my account at the time of cancellation. They do bill you for one additional month of $15.99 when you cancel. Apparently this is to offset the "free trial" month. Really a scam, but at least they did cancel the service when I tried hard enough. "
"Worst company ever!!! Charges $15.99 hidden fee per month!!! And the CS won't refund it when you find out what's going on. And yes, there is no bill statement!!1"
"Another company like Time Warner. Epic Fail !!! SCAM...What type of company does NOT send out billing statements? STAMPS.COM!!! They've been billing my account the past NINE MONTHS and I recently got an email stating they weren't able to charge it for last month, because I changed my card not long ago. They stated they do notify us but dumb company only sent me an email when I first signed up. THEY DID NOT SEND ME EMAIL CONFIRMATION FOR PAYMENTS MADE EACH MONTH. Why? I bet 50%-70% of their revenue comes from non-authorized charges on the card. "
"SCAM ALERT! Don't peruse their site, and definitely don't give them one scrap of information, unless you want to see a $15.99 charge hidden on your credit card bill. Customer service will turn a deaf ear on your complaint when it happens, too."
"$15.99 a MONTH? And you get $5 free postage? What a ripoff! I didn't even get a email saying they were going to charge me I NEVER EVEN used there service and they all of a sudden charge me!!! I signed up once to see if they were a good alternative and turned around a said nope and I canceled my account and they charged me anyways!!!!! I have the email saying that my account was canceled and then they charge me and the only way to dispute it is to do it through my bank? What is that about a bunch of crap if you ask me!"
"Stamps.com is probably the worst "company" out there. They are involved in really bad business practices. Not only is there goal to rip the customer off, but its to get as much money out of your pocket before pissing you off. The funny thing is, is that they get away with it. After placing a postage order, you only have the option to print it out twice, like what the ****???? You do realize even if you were to use the same postage twice on two different packages it wouldn't work. After the tracking number is used once it can never be used again. This is obviously a way to rip off the customer. Yes you can apply for a refund, but these idiots sent me an email saying it will take "3-4 weeks". I mean you do realize I don't have 3-4 weeks to wait. I need the refund now so I can ship the package that I was already supposed to ship. I am praying for this company to go bankrupt and disappear. I cannot wait until that day."