We have detected that javascript is currently disabled. To get the fullest experience from our site we suggest enabling javascript. If you have any issues using our site please contact us.

e.g. Such as Newegg | browse by category or see best/worst

Ratings & Trust

Your trust is our top concern

Did you know businesses can't pay to alter or remove their reviews from ResellerRatings. When merchants become a merchant member, they have the ability to survey their customers, however cannot ask for positive reviews. Find out how our ratings for a business is calculated. Learn more.


Organizing your Reviews

You can now organize your reviews and your content. Click on the button to start tagging your reviews. When you press enter, you'll automatically add a tag. To delete a tag, simply press . When you start organizing and tagging your reviews you'll be able to start searching by your tag categories, get notifications when content is added to the category and soon, get insights on those categories. You'll be able to pull analytics across various keyword tags! Manage your Tags here.

Store InformationStore Info
Full Rating Profile
  • SquareTrade SquareTrade Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 360 3rd. St. 6th Floor
    • Contact: http://warranty.squaretrade.com/buyercenter/contac
    • Phone: 1-877-WARRANTY
    • Customer Support: 1-877-WARRANTY
    • Business Hours: Support: 24 hours, 7 days a week
    • Fax: 415-541-1001

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.51/10 8.51/10
    Chance of future purchase: Rating 8.78/10 8.78/10
    Shipping & packaging: Rating 8.82/10 8.82/10
    Customer service: Rating 8.61/10 8.61/10
    Return/Replacement policy: Rating 8.72/10 8.72/10

3,850 Customer Reviews

Rating 8/10

"SquareTrade has provided excellent warranty coverage. A covered phone was dropped, resulting in a cracked screen. I would have given 5 stars, except that when I first called, their computers were down and they were unable to complete my claim. I was told someone would call me back the same day, but that did not happen. I can accept that they had technical problems, but I have to subtract a star because they did not call me to complete the claim as promised.

I called again the next day, and i was able to get the claim filed. They gave me an overnight shipping label which I used to send the phone to them. The phone was shipped on a Friday. The following Tuesday (2 business days later), the phone was returned back to me with a new screen, as promised. I like that I received email updates for each step along the way. I don't think the process could have been any faster.


Rating 10/10

"SquareTrade was very easy to work with. I changed my mind a couple times about whether I wanted them to repair my computer, or if I wanted my computer repaired locally and have SquareTrade reimburse me. In the end, I chose to send my computer in. They were very quick in repairing my computer and shipping it back. I had a hard drive failure, and when it came back they included the failed hard drive in case I am able to recover any data off of it, which was a great gesture. I would definitely recommend SquareTrade to others for a warranty provider."

Rating 10/10

"On 9/22/2015 I called and talked with Kane for him to help me make a claim on my tablet that went BLINK. I gave him all the details that he asked about the problem. Almost right away I was E-Mail the instruction on how to return the tablet. The instructions were very clear, he made sure that I received the E-MAIL and that I was clear on how to print the free UPS label. On 9/28/2015 I received the E-Mail that my claim was approved and that I will receive a ck in 5 days.. This is the first time in all my years (they are many 76) that a claim was resolved so fast. I will continue to buy my warrantee with you from now on. 5 STARS goes for Mr Kane excellent employees like him are few."

Rating 10/10

"My experince was good. I sent two products back to them and they return quickly and repaired. I recently sent my tablet back and the turnaround was quick. Will always insure my products from square trade. "

Rating 10/10

"Thanks to my 11 yr old daughter dropping our phones, we have had to use our Squaretrade protection 3x in 2 months. The staff has been courteous and helpful every step of the way. Highly recommend!"

Rating 10/10

"Michael Wong helped me complete a warranty for claim 00102657. He was quick to respond, professional and resolved the issue quickly. SquareTrade is the only insurance I use for all of my needs"

Rating 10/10

"I called for a problem with my Dell laptop. Troubleshooting did not work, so Square Trade opened a repair ticket. The shipping box arrived in 2 days. I sent it back via FEDEX last Thursday, and it arrived back yesterday on Tuesday, completely ready! The hard drive was replaced. Square Trade was fast, efficient, and totally awesome. Thank you!"

Rating 10/10

"LOVE LOVE LOVE SquareTrade! I currently have 6 warranties through then for various electronics. They make the process pain free! Also, this is the cheapest "insurance" I could find for these types of warranties. Their prices are great! Thanks so much!!!"

Rating 10/10

"Prompt response, quick repair and very fast shipping! No delays."

Rating 2/10

"I have been trying to get a replacement phone for over two weeks already, but every time I call they give me a different excuse. They say my phone is out of stock and offer me a cheaper phone but since I declined they keep on telling me that they are going to send me a better phone but then they email me the next day and say that my phone is out of stock. Really how do you run a replacement business if you don't have the product that they agreed to replace. "

Rating 10/10

"2nd generation Google Nexus pad just died. Called SquareTrade, and they shipped me a refurbished device which was not working as it should. Called and they fedexed another device that is working like a champ. Customer service team was helpful and service excellent."

Rating 10/10

"Purchased a tablet and it quit working after the 90 day manufacturer warranty. The warranty people wanted me to send it in but pay for whatever wasn't covered. Thank goodness I purchased the square trade warranty for it. The customer service people were awesome. They sent out an equivalent replacement right away no questions asked but required. All because i would've had to pay to get it fixed through the manufacturer. The person who handled my claim was awesome and made it a simple process. He also apologized for the manufacturer not covering it. I always purchase warranties but will stick with square trade they were wonderful."

Rating 10/10

"I am so very happy I invested in the warranty with Square Trade! I had an issue, called them, and what he could not repair, he had a tech contact me the Monday after the Friday call. I was told to expect 72 business hours after reporting my issue, and I was surely satisfied with the convenience, confidence as well as super knowledgeable and courteous service I received.
Certainly a very well investment at the time of purchase!

Rating 10/10

"Todella asiantuntevaa ja erittäin nopeaa palvelua!
Ei turhaa jonottelua, vaan asiakaspalvelija vastaa puheluun nopeasti ja asiantuntemus on 100%, eikä hinta/laatusuhdekaan voisi olla tämän parempi!

Rating 10/10

"I am so happy I purchased a 3 year warranty on my TV! After 2 1/2 years it decided to die on me. The process of filing a claim was extremely easy. The representative was very helpful and kept me updated about what was going to happen every step of the way! The technician they sent out was very thorough, friendly and efficient. I will be sure to have warranties on all of my big ticket items mainly from this experience."

Ratings Calculation Change

Share SquareTrade's store rating

SquareTrade is a Merchant Member! Learn more

SquareTrade is a merchant member
SquareTrade participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,690 merchant members.