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Full Rating Profile
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    • Address: 360 3rd. St. 6th Floor
    • Contact: http://warranty.squaretrade.com/buyercenter/contac
    • Phone: 1-877-WARRANTY
    • Customer Support: 1-877-WARRANTY
    • Business Hours: Support: 24 hours, 7 days a week
    • Fax: 415-541-1001

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.78/10 7.78/10
    Chance of future purchase: Rating 8.07/10 8.07/10
    Shipping & packaging: Rating 8.04/10 8.04/10
    Customer service: Rating 8.08/10 8.08/10
    Return/Replacement policy: Rating 7.92/10 7.92/10

2,335 Customer Reviews

Rating 10/10
5/5
modified review posted

"SquareTrade is an amazing company. I have had the unfortunate circumstances that led me to use my warranty and every time my claim was processed within 2 days. Everything was as simple as can be. I now purchase warranties for all of my major and not so major purchases. We have bought warranties on iPads, tablets, iPods, a netbook, an internet streaming box and a Nook. Will continue to speak their praises."


Rating 10/10
5/5
modified review posted

"I bought a phone from ebay and insurance from square trade. well the phone stopped working after a few months. I called square trade and they were beyond helpful - they helped me find the pin number of the phone which wasn't easy bc this particular phone was factory sealed and I couldn't find the number. Then they sent me a fexex label to send it back. I sent it to them and unfortunately it was not able to be repaired so they returned my money, SO EASY, I couldn't believe it. I will use them again for sure."


Rating 10/10
5/5
modified review posted

"Hassle-free and quick responses. I purchased a blu-ray player on ebay just over 2 years ago. 3 year coverage was offered on the item through SquareTrade at about $6/year. The blu-ray player stopped working properly and I reported it to SquareTrade. Within 24-hours I received a response and a prepaid shipping label to send the player back. Within 24-hours of mailing it I received notification my payment was approved and on its way back."


Rating 10/10
5/5
modified review posted

"Great, quick service. Kept me updated every step of the way. Phone looks great."


Rating 10/10
5/5
modified review posted

"Definitely would recommend! "


Rating 10/10
5/5
modified review posted

"This is the second time a phone I had a warranty on had a claim, and they paid quickly both times. I highly recommend them, especially if you buy from ebay."


Rating 10/10
5/5
modified review posted

"I am satisfied with Square Trade and how fast they handled my claim."


Rating 8/10
4/5
modified review posted

"Great service when covered computer died. No questions asked and full purchase price refunded,"


Rating 10/10
5/5
modified review posted

"My experience with SquareTrade was super smooth, even tough they told me that don’t have a valid proof of my receipt.
Since I bought it with Walmart online, I have my account with Walmart and entered to see my history and there it was some information about it. I searched my e-mails, my scans and I found a valid proof. So I send it to SquareTrade, next day they approved my warranty.
At 2nd day arroved to my house a carton box and a Fedex label 2nd day.
I made my follow up via online, everything was approved.
They fixed my computer keyboard and is in my way back.
Thank you very much SquareTrade
"


Rating 10/10
5/5
modified review posted

"Once again purchasing a Squaretrade warranty has saved the day. We has a 1.5 year old Fitbit stop working (outside its warranty) but thankfully I had paid the few bucks for the plan. Dropped it off at FedEx and as soon as the barcode was scanned into the system we had an Amazon gift card code waiting in our inbox to replace it. Excellent service!"


Rating 10/10
5/5
modified review posted

"got a Square trade warranty first time ever on an Ebay smartphone.
Best $ I ever spent, as 4 months into it, the screen started not responding to calls to answer. They had me box it up and return it, and sent me a full refund. No hassles, great service.
thanks!
"


Rating 10/10
5/5
modified review posted

"well buying a phone from ebay is not always a great experience, but this time it was(thank u square trade).. the phone was a deal, worked for a while and then the dreeded... Batterie dies and you go to recharge it and the moto sign keeps glitching on and off....HMMMMM. ok, My 30 days was long gone with the seller and I was not wanting to be out of a phone NO MATTER WHAT PRICE I pd...Called the customer service on how to reboot the phone, that worked for a couple of weeks then THE SAME THING, talk about GRRRR.. ok so I went to the warranty site and seen I was eligible to submit a claim AND i did just that. went to about a 10 min. problem report and submitted it. within the day recieved an email on how to try to fix the problem First.(BE warned it was in spam and i deleted it)talked to ROB over in customer service(REAL PERSON) and he helped me thru the process, YET that didnt work. submitted my purchase order and date . and he told me after verification he would let me know. The next day I heard from a represenitive that they would send me a label (PD) to ship it back fedex and as soon as they got it I would get a refund , because they didnt think it was to be fixed. BAMM within a day recieved the refund in my account. GReat service, ROb is topnotch and great company, THANKS, Ann C"


Rating 10/10
5/5
modified review posted

"Square Trade is amazing! We had four tablets and two were not working. They filed a claim for us and we had money on an Amazon card to buy a replacement within a day! Amazing!"


Rating 10/10
5/5
modified review posted

"I can't say enough about how amazing was my most recent experience with Square Trade. I had used the warranty before and they delivered but this time they exceeded any expectation I may have started with. I definitely plan to recommend Square Trade to all my friends and pseudo-customers when looking for a warranty for their laptops or tablets."


Rating 10/10
5/5
modified review posted

"It was real helpful and I wasn't know it will work. I have insurance for my Google Chromecast. It was very helpful. They give me easy way to describe the issue."


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SquareTrade is a merchant member
SquareTrade participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,860 merchant members.