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"I bought Square Trade insurance for several items because I wanted insurance from a company with a reputation of taking care of their customers, and I wanted the accidental damage coverage when it was available. Desktop PCs are not eligible for some reason. Granted, like all insurance, I bought it hopping I'd never have to use it. Then one day,Aug 2013, I spilled pop on my MacBook Air. I filed a claim on the website, they shipped me a box with easy to follow instructions on how to process the claim, they fixed my MacBook Air, and shipped it back. I wish the shipping process was faster, but that was up to UPS. Money well spent. I also like the new program where they give you a little money back if you don't file a claim. The only place where they can improve is to make it clear that they will not process a claim unless they have proof of purchase, so keep the receipt for the item you want covered. This needs to be made clear when you buy their insurance. "
"SquareTrade, Despite a very long repair process, called me to make things right. I now have my money and can buy my tablet replacement. "
"This warranty service company is a complete SCAM and their customer service even admitted that they screwed up. I purchased a Nikon camera on Amazon. After a few weeks due to an accidental drop the side lens got cracked.I called SquareTrade and they wouldn't even hear me out, and told me that if the issue was within the first year of warranty, then I should deal directly with the manufacturer on my own. Very dry tone and trying to get me off the phone. Your "5-star" customer service ratings are probably all fake.I called again in a few days hoping to get someone else on the line and what do you know, this time the guy said don't even bother calling us after a year if the same issue were to occur, because we don't cover it anyway since the lens is a "replaceable" part of the camera. Well then what DO you cover? You claim to cover broke cover cases but aren't those replaceable as well?They didn't take me seriously until I filed a BBB complaint. Then their customer service called me and apologized and admitted they were wrong and that they would repair my issue if I called them again. At that point I didn't want to even deal with this crooks.Bottom line: Avoid at ALL COSTS - not worth the hassle when you actually do run into repair issues. SquareTrade basically eats up the money you paid them and tries their best to not return it to their customers in any way or form."
"I don't usually write reviews of companies unless they're ridiculously horrible or a really great experience. This one happens to be a great one. After my stereo amp stopped working for whatever reason I was feeling disappointed considering I had a car show to attend that weekend. But luckily I had square trade. I called on a Tuesday afternoon and spoke with a rep from San Diego. They informed me it was less than a year old so I could either send it to the manufacturer or send it to them and get paid the price of what I paid due to the fact that the amp was discontinued. I thanked the rep and decided to give it some thought. I called back later that night and spoke to what I believe to be an Indian rep. Although it was difficult to communicate he was friendly nonetheless. I told him I decided to get paid out. He sent me the shipping label immediately and I sent it out the next day. As soon as I shipped it I received the payment through paypal and boy I was shocked. I then proceeded to buy another amp and since this service was so great I bought the warranty along with it. Hats off to you squaretrade, you saved the day."
"I have purchased several warranties from SquareTrade over the years. On 1 November the screen on my iPad shattered from dropping it. I immediately filed a claim with SquareTrade. They gave me 3 options (1) send it in to them for repair, (2) take it to a local repair place or (3) take to an Apple Store have them replace for $299 and send SquareTrade the receipt. I opted for the latter. I submitted my receipt from Apple to SquareTrade on 4 November and within 2 hours SquareTrade had refunded my money via PayPal. I have been and still am a very satisfied SquareTrade customer."
"I think this would have been a better experience if Square Tradehad sent my reimbursement to the correct Paypal account. Square Trade did not however, and the reimbursement took 2 weeksbecause of this mistake.However, I found the customer service people to be polite & helpful when I spoke to them. Although Polite and helpful they could not speed up the process at all and this took way too long.However, with that said, I think Square Trade is worthy of a second chance should I need them again."
"I had to file a claim for my Galaxy Note II Earlier this year with a Wi-Fi problem. I called Square Trade, ready to pay out the $49 to have my phone repaired, but after a conversation with their customer service they aided me in getting my manufacturer’s warranty to cover it for free. A great first experience! However I am now filing a claim for the cracked LCD Display (which means my screen doesn't work at all) and although their service support has been awesome to interact with, it has been something of a nightmare following up with them trying to find out if/when a Note II will be back in their inventory to send out. 2-3 of them have actually told me they would follow up with emails to inform me of their inventory the next day. This has never happened. Although they did send me a survey asking me how my experience was oddly enough. I used to rave about Square Trade to my friends; especially since this is the first Warranty I've ever taken and have been pleased up until this recent incident. I know every system has its setbacks, but I do hope Square Trade comes through. I will write a review again once my claim is resolved. Hopefully with my faith restored in Square Trade again!"
"Squaretrade is the best my phone was broke i called them recieved my packing slip via email before i was off the phone with the rep. and within a week i recieved payment for my phone. I was blown away by the timing!! I recommended them to everyone!!!"
"SquareTrade is an awesome seller of warranties. I liked that if they could not repair an item, they would refund the amount you payed for the item. I do recommend buying a warranty from SquareTrade."
"my experince with square trade was wonderful they prompt in every response and with any reburisments . i would recomend them to any one ."
"This was the first time I had to use Square Trade. However, my experience with them was great. There staff member who assisted me was very professional and helpful. Once I mailed out my item to them it took about a week for my check to come in the mail. I just couldn't believe how easy it was! All in all great work square trade excellent customer service!"
"Square trade is incredible. I filed a claim in August 23rd for some headphones my daughter purchased from ebay. On Saturday August 24th I received an email stated claim was complete and my money would be sent to my pay pal account. WOW! was service. Will definatly purhcase square trade warranties for all my products"
"I WANT TO START BY SAYING THAT I THINK SQUARE TRADE IS SIMPLY AN AMAZING WAY TO SECURE YOUR ELECTRONICS. I WAS SO EXCITED WHEN I SAW THEM OFFERING WARRANTY ON EBAY AND THAT GOD THEY DID. I HAD BOUGHT A PROJECTOR AND HAD A VERY HARD TIME WITH IT AND EVENTUALLY IT WENT ALL THE WAY OUT. THANK GOD TO SQUARE TRADE I WAS ABLE TO SIMPLEY LOG IN TO MY SQUARE TRADE AND FILE A CLAIM. ONCE CLAIM WAS FILED IT TOOK THEM LESS THAN 24HRS TO WRITE ME BACK LETTING ME KNOW MY CLAIM WAS APPROVED AND SENT ME A SHIPPING LABLE. 24HRS AFTER DROPPING MY PACKAGE CONTAINING MY ITEM I RECEIVED THE ENTIRE AMOUNT OF MY PURCHASE BACK VIA PAYPAL, CAN WE SAY CONVIENT!!!!! I'LL DEFINETLY GET WARRANTY FROM THEM AGAIN AND I SUGGEST YOU DO YOO."
"Best Warranty Ever!!! I use Square Trade to warrant all of my products. If the item breaks or does not work, Square Trade is right there to reimburse me via, gift card or cash with no hassle.Thank you Square Trade for being there!!"
"Best warranty company Period. Easy to buy and easier to file a claim..Son had an accident with his new beats headphones after only a month and it was covered with no hassle.Got the check in less then a week and my son alreadt has new beats on him..Bought extended warratys from a few places like best buy for one and it didnt cover accidents unless you pay extra, so does square trade buy when i asked best buy employee how to get the extra adp he had no clue. So from now on only squareTrade for my family. "
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