I purchased a refurbished dehumdifier from Ebay and purchased the 3 year warranty from SquareTrade. Just recently the coils started to freeze up, appears that the sensor that detects this and allows the coils to defrost broke. Contaced SquareTrade via the website, listed my problem, a couple hours later was sent an email outlining that it was not cost effective to repair. I recieve a document to sign and fax back. Was issued my refund via paypal for the full amount of my purchase price. Was pain free, no hassles and responses were quick. Never had to speak to a live person. I'd definately buy again, much better coverage than the big box stores.