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Stores > SquareTrade
  • SquareTrade SquareTrade Elite Status
    • ADDRESS
      94107
    •  
    • BUSINESS HOURS
      Support: 24 hours, 7 days a week
      GENERAL PHONE
      1(877) 927-7268
      FAX
      n/a
    • SUPPORT EMAIL
      https://www.squaretrade.com/help
      SUPPORT PHONE
      1(877) 927-7268

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer
    • option not available Apple Pay
    • option not available PayPal

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery
    • option not available Digital Delivery
    • option not available Amazon Prime

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Notified of Public Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.78/10 7.78/10
    Chance of future purchase: Rating 7.36/10 7.36/10
    Shipping & packaging: Rating 7.66/10 7.66/10
    Customer service: Rating 7.67/10 7.67/10
    Return/Replacement policy: Rating 7.35/10 7.35/10
Voice your opinion! Review SquareTrade by clicking a star below.
Rating 10/10
5/5
2017-05-18

I would buy this again!

"The price of the product was the best! I would buy this again for any electronic that I own!! You won't regret buying SquareTrade!!"


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Verified Customer
Rating 10/10
5/5
2017-05-16

Great customer support

"We got our replacement. And received our replacement in the most reasonable time. "

Rep reply posted May-22-2017

A rep from SquareTrade, SquareTrade, has responded

“Great to hear! Thanks for leaving a review! ^AP”


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Verified Customer
Rating 10/10
5/5
2017-05-16

Great customer service!!!

"The company Rep. was very courteous, patient and willing to help! Very quick response! I've not experience this kind of customer service in a very long time. I'd recommend Square Trade to anyone!! "


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Verified Customer
Rating 10/10
5/5
2017-05-15

Polite and Respectful.

"Questions were answered appropriate and patience was given for understanding of problem solved."


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Verified Customer
Rating 10/10
5/5
2017-05-15

Excellent Service

"My TV was almost out of warranty, had only 2 weeks left but they still worked with me and replaced my TV with a new one!!!"


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Verified Customer
Rating 8/10
4/5
2017-05-14

Recognizing mistakes.

"The experience with Square Trade overall has been excellent; however, when I originally mailed an item to them for repair there was a mix-up in the classification of the item. It's still not clear to me how it happened but had someone been checking it should have been apparent that something was not right. Once I phoned them and explained the problem they recognized their error and asked me to return the item to be repaired. They promptly sent me a Fed-ex label to use (no charge)
They acknowledged their error and were very quick provide a remedy. I found that to be refreshing and give them high marks for their quick action.
Their notification system as to the status of the item is excellent so there is no question where it is or what is being done and how long it should take. Again that is refreshing.
I just received an email from them telling me they received the item and have sent it to their repair shop and it should be resolved in 4-6 days.
I am impressed. Kudos to Square Trade even though they made an initial error. Stuff happens.
Thanks Steve Curry
"


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Verified Customer
Rating 8/10
4/5
2017-05-14

Almost there...

" We love Square Trade and their good prices. We don't, however, appreciate having to fight with the claims rep to have SquareTrade do their job and cover our loss. We were asked to pay in full for the replacement/repair of the phone and get reimbursed, which we did not agree to. We had to fight a little bit with him to get him to agree to having ST take our deductible and be billed by the merchant ."


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Verified Customer
Rating 10/10
5/5
2017-05-14

Warranty for office chair

"called to ask if I bought a warranty when i bought chair. Person I spoke to was very pleasant, knowledgeable & helpful"


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Verified Customer
Rating 10/10
5/5
2017-05-14

Square Trade delivers on the promise.. again.

"I have Square Trade on everything valuable electronic-wise. This happened to be my son's Lenovo Laptop. Charging port cracked (common on this model) and Square Trade had it repaired and back in perfect working condition in no time. Huge fan of warranties. My other son's tablet was repaired 2x -- warranties are a great investment."


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Verified Customer
Rating 8/10
4/5
2017-05-14

Very Good Customer Service

"Warranty repair not completed but, so far the process has been good. The customer service reps jump on the issues. i have many warranties with Square Trade good comapny worth the money."


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Verified Customer
Rating 6/10
3/5
2017-05-14

.Contract Fulfilled.

"It took time and effort on our part to send several pieces of information to them. We also had the backing of Staples the store that sold us the protection plan. We didn't use their website to contact them, but found it easy to get through on the phone several times. Our persistence paid off."


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Verified Customer
Rating 10/10
5/5
2017-05-13

Square Trade worked well

"We had a problem with a Samsung tablet. The battery had stopped working, but we couldn't find the original receipt. When we called Square Trade for help, they not only worked hard to help us, they went above and beyond to help us work with Best Buy to find the receipt. After they helped us with getting the claim filed, they repaired the tablet quickly and got it returned back to us.

We will continue to use Square Trade for our purchases!
"


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Verified Customer
Rating 10/10
5/5
2017-05-13

Awesome

"Great customer service and quick to resolve issue."


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Verified Customer
Rating 10/10
5/5
2017-05-13

Extremely helpful!

"I needed to find a specific store to repair a Galaxy S6 Active, and SquareTrade allowed me to use any store so long as I had an official receipt. I was reimbursed the total cost of the repair!"


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Verified Customer
Rating 8/10
4/5
2017-05-13

AN OUTSTANDING SQUARE DEAL AT SQUARE TRADE!!!!

"OVERALL FAIR TRADE TREATS YOU FAIR & SQUARE. I WOULD USE THEIR SERVICE WHENEVER POSSIBLE."


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SquareTrade participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 3,406 merchant members.