This company has the WORST customer service. I ordered a security monitor almost two weeks ago, but there is no update of order status on web-page. I finally got through on the phone to check on the status, and the lady who answered was rude, unhelpful, apathetic, unsympathetic, and generally a really unpleasant person to deal with. She said it was a manufacturer backorder, but didn't apologize for not updating the order status on the web page. She stated it'll probably be shipping within 48 hours, but I'm not holding my breath. If the site doesn't have tracking on it on the 29th, I'm cancelling my order - according to previous reviewers, I'm not alone in getting jerked around.

Ordered the item on Sunday, they got their money on Monday. I called about my item a week later about the status of order, and they told me it will ship the day after my call, here it is 2 week later and still nothing. They will not return my calls, or emails. Their order status page is worthless. I've started the process of getting my money back from Paypal. Buyer beware, they are bunch of scams!

These people are cons ! They are DROP SHIPPERS and do not stock any items. They hide behind lengthy hold times and "full voice mailboxes"...Ordered an item I need for an installation and never heard back from them or got any shipping information. THIEVES-BEWARE They charge your card BEFORE immediately !!! They suck !!

This review was modified by its author, bulletproof53, on 9/26/08 4:32 PM.

Ordered many parts for a central vaccum system. All items noted as bulk packs. Called sales rep to ensure that the quantities were correct. Received items and everything was shorted. Have sent emails, left 3 messages, and requested items to be returned. Will not call me or email me back. Having to file dispute with paypal. $500 down the drain. Run away while you can!

I placed my first order from spytown. I called before ordering and got great help fomr the sales rep, i forget his name. I got the order in 2days and the price was right. A+

I was reluctant to order from this seller when I read the previous reviews, but they had great prices on some structured wiring components. I could not have been more satisfied! I placed my order on a Friday, the seller shipped on the following Monday (with email notification and tracking information), and everything arrived in great condition. I would definitely buy from this seller again.

Place an order for 12volt UPS batteries. Transaction went smoothly with no problems. Price was good but did take about 3 weeks for the order to arrive. No big deal since I wasn't in a hurry.

Bad experience with Spytown. Ordered 2 weeks ago and received no indication that this item was on back order. Online status provides no information. There's no way to cancel the order online. Send 2 emails and received no reply. Called and hung up after holding for 20 minutes;  
Update: I decided to try calling back one more time and I spoke with an extremely hassled but very nice (Jen?) who apologized profusely and explained that they had recently been bought out by another company. She was hoping that this kind of problem would be behind them soon.

This review was modified by its author, jjplotkin, on 11/26/07 3:13 PM.

I placed an order with this company and received one of three products after a few weeks. Upon receiving the first product, an issue came to light that these were counterfeit items (not the fault of the seller), but it made me return them and order a different product. It has been one month and 11 days and I have yet to receive the rest of the items from my first order. The second order was shipped, but labeled improperly and was returned to the seller almost a week ago.  
 
I never received a status email beyond the initial order confirmation. There is no in/out of stock status. It took 4 calls to get the status of my first order.  
 
I'm hoping to just get my stuff and never deal with these guys again.

I placed an order on 3/2/2006, I called to check my order status 3 times, sent 3 e-mails, and finally requested that they refund my money (because they charged me on 3/9/2006).

I had a poor experience with this retailer. I placed an order on the 19th, and it was still not shipped on the 27th. When I called customer service and spoke with Dorothy she was neither courteous OR helpful.