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"Oh yaaa!!! Sprint is the best in not taking care of there Customers, letting wait too long, transfer to 7 other Representative, and by the time u talk to the 7'th person its already a 90 minute talk, and finally, Boom......... CALL DISCONNECTED. And BTW: Still waiting 4 a Supervisor to call me back to Solve an issue with my Phone, Basically a Day has passed, and from my experience, I can keep on waiting!!
To Whom it may concern! Sprint, Keep up ur great work, ur not Gaining from all these, your just loosing more & more Customers!
"I have 5 lines in my Family Plan. Everything Data Share. I was going Month to Month with Sprint, with no contracts on all my lines. As of Jan 2012, Sprint put all my lines on their 2 years contract without my agreement. I called them and there was nothing they could do to get me out of the contracts. Very bad practice. I was with Sprint since 2008 On the service side, the "Premium Data charge" was a rip off. I got no good 4G signal, and slow 3G speed. Got bad reception, and now bad customer service."
I have been with them for over ten years. Two years ago, they had huge problem with their billing system. Everytime I got my bill, it was wrong. Then I had to spend long time to get issue solved.
Recently I ordered a phone with an extra line. The customer service representative said it was shared minutes. But then I received a letter claiming that I had 1 minute free on the phone and they would charge 34 cents for every minute above that. So I called customer service, and customer service transfered me to retention department. They said sorry the plan is no long exists, that is why they changed the plan on the extra line to 34 minutes per minute! I think, they should at least contact me before they changed my the plan on the second line without my permission. Avoid this carrier. If you want to check their reputation, check on wirefly.com, or letstalk.com. Sprint has the worst customer service ratings there. I have been with them for a long time, just because they used to be a decent company and I do not have time to mess up with changing number/carriers. Regarding the service, avoid Sprint! Sprint has a very dishonest management style. That is largely the reason why they keep on losing customers while other carriers have more and more customers."
This review was modified by samrnwise on January 05 2011 12:00:49 PM
"I was with Sprint for 15 years. I always paid on time, and didn't contact them except when my bill was not correct, which was quite a few times over the 15 years. Recently, I decided to change to a new carrier as Sprints rate are no longer competitive with other carriers in my area. I contacted Sprint once I knew that my contract was up on the two lines that I had with them. The CSR insisted that I still had one month left on each contract and I would be billed $50.00 for each line to get out of the contracts early. I agreed. I also told the rep that I had put up a $250.00 deposit back when I first came on board with them, and I would like the credit for it. He told me that their records did not go back 15 years but for me to wait for the bill to cycle and I should see the credit on the bill. Since my monthly bill ran approx $93.00 with taxes and fees, and they were going to charge me an extra $100 I assumed that I would have a credit balance on the bill. Once the bill arrived it was for a whopping $417.00. I called sprint and they would only issue credit for $19.00 and still did not have an answere for me regarding my deposit. Again, I was told that they would have a research team look into it and they would get back to me within 10 days. Meanwhile, I went ahead and made a $48 payment in good faith though it wasn't due yet. Two days later, I received a bill from a collection agency. I was livid. I called Sprint and after being bounced around finally spoke w/Miriam in the financial dept and was told that there was nothing more Sprint could do for me and I should make the payments to the collection agency. I explained that I am a credit/collection manager and I am aware that they can take the account back from the collection agency and if they didn't keep good bookkeeping records on deposits 15 years ago, I should't be penalized and have to forfiet my deposit. She tried talking over me so I asked to speak to her supervisor. She insist that she had already done that and he told her to tell me to contact the collection agency. I insisted that I speak with him myself. I was put on hold for approx 20 minutes and then hung up on. I work hard to have good credit and they are trying to rob me of that as well as my deposit of $250.00. I would suggests that NO ONE use sprint, and will encourage all of my customers, friends, and family to change carriers if they are currently using sprint."
"Worst carrier I've had in ten years. Intermittent overage and lack of continuity of signals on both cell phone and modem. Modem software causes continual shut downs. Re-boots do not always offer a quick solution.
Sprint software must be activated EACH time you ATTEMPT to access internet. Good Luck. A labor intense waste of time. Just switched to CLEAR wire with the hotspot modem. Just open your browser and instant/constant connection. What a relief compared to Sprint. Dropped calls EVERY day. Customer service is a joke; both in billing and tech support. Closed out a 2nd cell phone just to reduce the monthly bill. Letting both cell phone and modem go unpaid; will contest the bill once it is sent to collection.
Anyone starting a CLASS ACTION suit? It should have merit."
This review was modified by pumarisk on November 14 2010 09:19:32 AM
"Overall service during 2 year contract was subpar. To many dropped calls. Each months bill had some bogus charge for something, roaming charge when we paid for no roaming, texting charge when we paid for unlimited, it went on and on. Final insult was when we paid final bill (marked as such), 3 months later a early termination fee came to us. We never renewed or signed any contract to renew. Sprint and collectors have been harrasing us every since. And yes, I pay my bills and have excellent credit for 25 years. Sprint just makes up charges and bills people."
"We are very dissatisfied with how their customer service works. When they switched from Nextel to Sprint is when my phone stopped working at home.we use this phone for business purposes and it was not working during the holidays for 2 weeks. We had to forward the phone to a landline as soon as we got home and that cost us a lot of money.Any way we kept on calling and telling them to repair.They would say we are trying and than the next day we would have to call them again and there were no notes so we had to explain the whole story again.It was a terrible experience and their reps lie.One rep told me she would give me credit but later they refused.I think Spint customer service is horrible and they do not stand by their product."
"I have had unlimited text messaging on my family plan(3 phones) that I was paying seperate package rates for each of the three phones on my account for almost 2 years. I called to have it changed to unlimited family text plan which was a cheaper rate than paying the text packages for each phone seperately.
I received my new bill for the month and Sprint had charged me $147.99 for text messaging. Also $21.18 for data usage when I had a block on all my lines to not be able to access the web. Apparently they removed the data block without my request and removed the text plans completely instead of changing it to the family text pack.
They have suspended my account until I pay the amount.
I called them several days ago and spoke with Michelle on Dec. 7h 2007(Sprint confirmation # 19006880)who said she would correct the error.
On Dec 8th I called at 5:45pm EST and spoke with Sprint employee 91875 who assured me the phone would be back on in 4 hours or less and that I would be credited the $168.
Dec 9th phone service still not available. I called Sprint Employee 631601 at 6:45pm EST who once again assured me I would be credited the $168 and my phone would be restored.
Dec 10th 2:36pm EST still NO phone service on any of my 3 phones, and NO credit to my account. I have now been without service for over 3 days do to THEIR admitted error and it has not been corrected. "
"We have had Sprint service and this cell phone plan since 2000. Upon recent changes, around May 2007, when Sprint started combining their system with Nextel, the hell broke loose. They started randomly charging us for some long distance calls (long distance has always been included in the plan). Also, the count of total "anytime minutes" used is WAY off, if you just sum up all the minutes from the detailed call history provided by Sprint.
For 6 months we have been making monthly calls to Sprint customer service. Each time it take at least an hour to explain, convince the CSR, and to hold. Every time they promise to fix it, issue a credit, but nothing changes. Their customer service supervisors are never available. IF you are lucky, you'll get one after 40-60 minutes hold (I am not exaggerating). If you are not, - they will tell you that the supervisor will call you back. They never call. The records the previous CSR makes are often not available. It is impossible to identify a CSR (they either do not provide their ID or provide one that the next CSR cannot trace), so one can misinform you easily. They misinform often. We have a good convenient plan, but we are almost ready to change the provider. One of the things that stops us is the expected hassle to transfer our phone number from Sprint.
Currently, their online account access is down. I was trying to access it on Dec.4 to pay the bill, but it was giving me an error message upon login, that the system is currently unavailable. I called they technical support to find out what was the reason. They yelled at me, telling that Sprint.com is working fine, and no maintenance work is happening, suggesting to wait. Today I called again to find out that indeed, they have been upgrading their billing system, and it is estimated to be going until Dec. 7, 2007. Sprint.com failed to make that information available on their website. "
This review was modified by StR on December 05 2007 10:43:20 AM
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![Share](javascript:share_rating({"review_body":"I have 5 lines in my Family Plan. Everything Data Share.<br>I was going Month to Month with Sprint, with no contracts on all my lines.<br>As of Jan 2012, Sprint put all my lines on their 2 years contract without my agreement. I called them and there was nothing they could do to get me out of the contracts.<br>Very bad practice. <br>I was with Sprint since 2008<br>On the service side, the \u0022Premium Data charge\u0022 was a rip off. I got no good 4G signal, and slow 3G speed. Got bad reception, and now bad customer service.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/1158235#comment1158235","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"kingkong00","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sprint has become an enormous rip off!!! they should care more of their reputation<br>that is all!!!","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/1070087#comment1070087","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"jamesrichie","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Avoid Sprint! Very bad business pratice!<br><br>I have been with them for over ten years. Two years ago, they had huge problem with their billing system. Everytime I got my bill, it was wrong. Then I had to spend long time to get issue solved. <br><br>Recently I ordered a phone with an extra line. The customer service representative said it was shared minutes. But then I received a letter claiming that I had 1 minute free on the phone and they would charge 34 cents for every minute above that. So I called customer service, and customer service transfered me to retention department. They said sorry the plan is no long exists, that is why they changed the plan on the extra line to 34 minutes per minute! <br>I think, they should at least contact me before they changed my the plan on the second line without my permission.<br>Avoid this carrier. If you want to check their reputation, check on wirefly.com, or letstalk.com. Sprint has the worst customer service ratings there. I have been with them for a long time, just because they used to be a decent company and I do not have time to mess up with changing number\/carriers. Regarding the service, avoid Sprint! Sprint has a very dishonest management style. That is largely the reason why they keep on losing customers while other carriers have more and more customers.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/672327#comment672327","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"samrnwise","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was with Sprint for 15 years. I always paid on time, and didn\u0027t contact them except when my bill was not correct, which was quite a few times over the 15 years. Recently, I decided to change to a new carrier as Sprints rate are no longer competitive with other carriers in my area. I contacted Sprint once I knew that my contract was up on the two lines that I had with them. The CSR insisted that I still had one month left on each contract and I would be billed $50.00 for each line to get out of the contracts early. I agreed. I also told the rep that I had put up a $250.00 deposit back when I first came on board with them, and I would like the credit for it. He told me that their records did not go back 15 years but for me to wait for the bill to cycle and I should see the credit on the bill. Since my monthly bill ran approx $93.00 with taxes and fees, and they were going to charge me an extra $100 I assumed that I would have a credit balance on the bill. Once the bill arrived it was for a whopping $417.00. I called sprint and they would only issue credit for $19.00 and still did not have an answere for me regarding my deposit. Again, I was told that they would have a research team look into it and they would get back to me within 10 days. Meanwhile, I went ahead and made a $48 payment in good faith though it wasn\u0027t due yet. Two days later, I received a bill from a collection agency. I was livid. I called Sprint and after being bounced around finally spoke w\/Miriam in the financial dept and was told that there was nothing more Sprint could do for me and I should make the payments to the collection agency. I explained that I am a credit\/collection manager and I am aware that they can take the account back from the collection agency and if they didn\u0027t keep good bookkeeping records on deposits 15 years ago, I should\u0027t be penalized and have to forfiet my deposit. She tried talking over me so I asked to speak to her supervisor. She insist that she had already done that and he told her to tell me to contact the collection agency. I insisted that I speak with him myself. I was put on hold for approx 20 minutes and then hung up on. I work hard to have good credit and they are trying to rob me of that as well as my deposit of $250.00. I would suggests that NO ONE use sprint, and will encourage all of my customers, friends, and family to change carriers if they are currently using sprint.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/651513#comment651513","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"rrbrowen","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst carrier I\u0027ve had in ten years. Intermittent overage and lack of continuity of signals on both cell phone and modem. Modem software causes continual shut downs. Re-boots do not always offer a quick solution. <br><br>Sprint software must be activated EACH time you ATTEMPT to access internet. Good Luck. A labor intense waste of time. Just switched to CLEAR wire with the hotspot modem. Just open your browser and instant\/constant connection. What a relief compared to Sprint.<br> Dropped calls EVERY day. Customer service is a joke; both in billing and tech support.<br>Closed out a 2nd cell phone just to reduce the monthly bill. Letting both cell phone and modem go unpaid; will contest the bill once it is sent to collection. <br><br>Anyone starting a CLASS ACTION suit? It should have merit.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/637363#comment637363","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"pumarisk","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Overall service during 2 year contract was subpar. To many dropped calls. Each months bill had some bogus charge for something, roaming charge when we paid for no roaming, texting charge when we paid for unlimited, it went on and on. Final insult was when we paid final bill (marked as such), 3 months later a early termination fee came to us. We never renewed or signed any contract to renew. Sprint and collectors have been harrasing us every since. And yes, I pay my bills and have excellent credit for 25 years. Sprint just makes up charges and bills people.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/465721#comment465721","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"JacobsenRP","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We are very dissatisfied with how their customer service works.<br>When they switched from Nextel to Sprint is when my phone stopped working at home.we use this phone for business purposes and it was not working during the holidays for 2 weeks. We had to forward the phone to a landline as soon as we got home and that cost us a lot of money.Any way we kept on calling and telling them to repair.They would say we are trying and than the next day we would have to call them again and there were no notes so we had to explain the whole story again.It was a terrible experience and their reps lie.One rep told me she would give me credit but later they refused.I think Spint customer service is horrible and they do not stand by their product.","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/357712#comment357712","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"lighter01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have had unlimited text messaging on my family plan(3 phones) that I was paying seperate package rates for each of the three phones on my account for almost 2 years. <br>I called to have it changed to unlimited family text plan which was a cheaper rate than paying the text packages for each phone seperately. <br><br>I received my new bill for the month and Sprint had charged me $147.99 for text messaging. Also $21.18 for data usage when I had a block on all my lines to not be able to access the web. Apparently they removed the data block without my request and removed the text plans completely instead of changing it to the family text pack.<br><br>They have suspended my account until I pay the amount.<br><br>I called them several days ago and spoke with Michelle on Dec. 7h 2007(Sprint confirmation # 19006880)who said she would correct the error. <br><br>On Dec 8th I called at 5:45pm EST and spoke with Sprint employee 91875 who assured me the phone would be back on in 4 hours or less and that I would be credited the $168.<br><br>Dec 9th phone service still not available. I called Sprint Employee 631601 at 6:45pm EST who once again assured me I would be credited the $168 and my phone would be restored. <br><br>Dec 10th 2:36pm EST still NO phone service on any of my 3 phones, and NO credit to my account. I have now been without service for over 3 days do to THEIR admitted error and it has not been corrected. ","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/350223#comment350223","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"akaricke","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"We have had Sprint service and this cell phone plan since 2000. Upon recent changes, around May 2007, when Sprint started combining their system with Nextel, the hell broke loose. They started randomly charging us for some long distance calls (long distance has always been included in the plan). Also, the count of total \u0022anytime minutes\u0022 used is WAY off, if you just sum up all the minutes from the detailed call history provided by Sprint. <br><br>For 6 months we have been making monthly calls to Sprint customer service. Each time it take at least an hour to explain, convince the CSR, and to hold. Every time they promise to fix it, issue a credit, but nothing changes. <br>Their customer service supervisors are never available. IF you are lucky, you\u0027ll get one after 40-60 minutes hold (I am not exaggerating). If you are not, - they will tell you that the supervisor will call you back. They never call. <br>The records the previous CSR makes are often not available. It is impossible to identify a CSR (they either do not provide their ID or provide one that the next CSR cannot trace), so one can misinform you easily. They misinform often. <br>We have a good convenient plan, but we are almost ready to change the provider. One of the things that stops us is the expected hassle to transfer our phone number from Sprint.<br><br>Currently, their online account access is down. I was trying to access it on Dec.4 to pay the bill, but it was giving me an error message upon login, that the system is currently unavailable. I called they technical support to find out what was the reason. They yelled at me, telling that Sprint.com is working fine, and no maintenance work is happening, suggesting to wait. Today I called again to find out that indeed, they have been upgrading their billing system, and it is estimated to be going until Dec. 7, 2007.<br>Sprint.com failed to make that information available on their website.<br>","link":"http:\/\/www.resellerratings.com\/store\/Sprint_Wireless\/comment\/348907#comment348907","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sprint_Wireless.jpg","store_name":"Sprint Wireless","username":"StR","rating":"1"}, "single");){kind=link}
"Oh yaaa!!! Sprint is the best in not taking care of there Customers, letting wait too long, transfer to 7 other Representative, and by the time u talk to the 7'th person its already a 90 minute talk, and finally, Boom......... CALL DISCONNECTED. And BTW: Still waiting 4 a Supervisor to call me back to Solve an issue with my Phone, Basically a Day has passed, and from my experience, I can keep on waiting!!
To Whom it may concern!
Sprint, Keep up ur great work, ur not Gaining from all these, your just loosing more & more Customers!
Sincerely: from all ur Loved Consumers!!!"