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  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.88/10 1.88/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: Rating 2.50/10 2.50/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 0.83/10 0.83/10

24 Customer Reviews

Rating 4/10
2/5
modified review posted

"Really poor customer service. Difficult to reach and it seems they're always trying to Extract money from you rather than provide a quality, valuable service.

Go with another network. Sprint left me with a headache.
"



Rating 2/10
1/5
modified review posted

"the worst company ever and ever......never in my life will have another contract with this guys again.....they lies me, always has to spend an hour to pay the bills, always problems after problems with them"


vgates81's Avatar
Cleveland
Rating 2/10
1/5
modified review posted

"Over a month we are not getting calls/texts/ and voice mail errors out. Called customer service, they gave us a $15 credit on an over $200 per month account. We visited the local store all they do is reset phone and profile and say sorry it will probably be fixed in a week, 2 weeks, a month as we update to Spark. Meanwhile I cant get calls should my kids be sick/hurt etc when I am working. Cant communicate with family, clients etc. This is BULL. This is also a breech of contract, I paid to have a phone service for my family.. and I am not able to use the service as they advertised."


Rating 2/10
1/5
modified review posted

"hands down the worst phone company go any where else but Sprint i have been with them for 10 years and all my phones will be done with there contracts this year and we will be gone! don't use them if you can help it"

modified review This review was modified by texasstyle on March 05 2014 03:21:06 PM

Rating 2/10
1/5
modified review posted

"I was with Sprint from August 2011 until August 2013. I will admit, during my time with them, their service was surprisingly good. I only had cell service issues once.

Well, that all changed when my contract was up. I had received a company cell phone, and had no need for a personal one. I contacted Sprint and asked if I needed to do anything, or if just letting my contract end would suffice. The guy said I had nothing to worry about, and to just let it end. No cancellation was necessary.

Fast forward a month, and I get a bill for over $100.00 (my bill was always ~82.00/month with the unlimited plan). I contact them to find out what happened, and they said I never cancelled. So, the first guy I spoke to in August was wrong. Well, easy enough to fix, so I thought. I asked them to cancel, and also to credit me for the bill because I had ZERO usage after my contract end date. You would have thought I asked them to slap their own mother. I chatted online with 3 people, and have now spoken to 5 people trying to get this resolved. The first phone call seemed to fix it, with a manager named "Heather" claiming she cancelled my account and credited me for the month. Well, I went online, and not only did she not cancel it, she placed me in a different plan. Are you kidding me? I've now had to call back a couple times, and all I get are people in India claiming they are so sorry, but they cannot help me until the billing cycle is over. I try to explain to them that I should not have any more billing cycles, and they play dumb.

Avoid Sprint at all cost. They make is so difficult to cancel, and they give you the runaround every time you talk to them. Get a prepaid phone so you don't have to mess with these ridiculous contracts.

Good luck!
"

modified review This review was modified by jeepbeachrunner on September 16 2013 12:43:57 PM

Rating 2/10
1/5
modified review posted

"I have been in this bad marriage with Sprint since Nov 2012 and I am counting down the days until I can finally get my divorce. I am paying a hundred dollars/month, but my iphone5 NEVER gets a signal. It’s not like I live in BFE - I live in Houston. Secondly, I live NEXT door to a Sprint store and they are bragging about how great their coverage is, yet when I step foot inside the Sprint store my phone has zero signal. Customer Service is absolutely worthless. I have changed phone THREE times, yet the response I get every time is 'oh it must be something wrong with your phone'. I have stood in countless lines and spent countless hours in stores and on the phone trying to get this problem fixed, yet here I am still dealing with this issue. I have asked them to let me out of my contract since they’re obviously seeing from my bill that I am paying for unlimited data, but not using any. Their response- you will have to pay the $350 to break the contract. I have spoken to Sprint supervisors, managers, you name it. They all have the same mean attitude. I give up. You win. You will continue to rob me of my hard earned money until Nov 2014. You suck."

modified review This review was modified by patelp1975 on September 14 2013 09:34:05 AM

Rating 10/10
5/5
modified review posted

"great service but the store on miami lakes is not good. They said on the phone they have an accessory for my phone and when i went there they said they didn't. "


Rating 2/10
1/5
modified review posted

"I was actually on here by chance to see the reviews about Verizon. Funny, a lot of the reviews I saw said they sucked and they were switching to Sprint. We'll for those people who are switching, your condemning your family to a hellashish nightmare. It is not worth talking to their customer service. I was with Sprint for two years, the first time I bought a phone from them was from Ft. Leonard Wood, MO while I was a basic training. For a while they had good service, but I was deployed to Iraq and wanted to cancel my contract before I went. This was last year around 08/2011. They told me I could freeze my account for $5mo and that would be all until I got back. Great! So I did. After I returned home 01/2012 I had a bill. I had already paid monthly and now there was a magical freakin activation and service bill to pay. $163.23. Because I was eager to talk to friends and family I attempted to pay it. It took the entire 3hrs in the Indianapolis terminal to get my shit turned on. After talking to multiple incompetent employees. I was pissed but thats just the first half.
I decided to cancel after loss of employment and was going to get a cheap cricket phone, I called to cancel. The first person I talked to told me his name was George, but clearly it had to be Habib Akmehd or Sadam. He didn't freaking speak a lick of english. So because I could understand him, I asked to speak to another person. They transferred me to another person named Jeff, and once again, he didn't speak english, finally after 3 other people, I got to their client escalations and he also didn't speak english. The only damn thing he could speak clearly was, "I sorry sir." I lost it. Yes I might have took my frustration out on him but I was pissed. He kept saying if you use bad words I'll have to hang up, eventually he did.
So then I went in to a "Sprint store in Richmond, KY , to pay my final bill of $152.86. They told me that I couldn't pay here because they were an "indirect" sales store. (listen mfr's) If you wear a Sprint shirt, and have a Sprint store, expect to help Sprint customers. Needless to say I have a unpaid sprint bill, the bill collectors have call and sent settlement offers that I refuse to pay because of the companies incompetence and disrespect to not just COMBAT VETS but their own freaking people. You will not receive a damn penny from my pockets, I will die with with my middle finger up and your crummy ass bill attached to my F you sprint shirt.
Hooah!!
"


Rating 10/10
5/5
modified review posted

"Always have and always will use sprint"


Rating 2/10
1/5
modified review posted

"Oh yaaa!!! Sprint is the best in not taking care of there Customers, letting wait too long, transfer to 7 other Representative, and by the time u talk to the 7'th person its already a 90 minute talk, and finally, Boom......... CALL DISCONNECTED. And BTW: Still waiting 4 a Supervisor to call me back to Solve an issue with my Phone, Basically a Day has passed, and from my experience, I can keep on waiting!!

To Whom it may concern!
Sprint, Keep up ur great work, ur not Gaining from all these, your just loosing more & more Customers!

Sincerely: from all ur Loved Consumers!!!
"


Rating 2/10
1/5
modified review posted

"I have 5 lines in my Family Plan. Everything Data Share.
I was going Month to Month with Sprint, with no contracts on all my lines.
As of Jan 2012, Sprint put all my lines on their 2 years contract without my agreement. I called them and there was nothing they could do to get me out of the contracts.
Very bad practice.
I was with Sprint since 2008
On the service side, the "Premium Data charge" was a rip off. I got no good 4G signal, and slow 3G speed. Got bad reception, and now bad customer service.
"


Rating 2/10
1/5
modified review posted

"Sprint has become an enormous rip off!!! they should care more of their reputation
that is all!!!
"


Rating 2/10
1/5
modified review posted

"Avoid Sprint! Very bad business pratice!

I have been with them for over ten years. Two years ago, they had huge problem with their billing system. Everytime I got my bill, it was wrong. Then I had to spend long time to get issue solved.

Recently I ordered a phone with an extra line. The customer service representative said it was shared minutes. But then I received a letter claiming that I had 1 minute free on the phone and they would charge 34 cents for every minute above that. So I called customer service, and customer service transfered me to retention department. They said sorry the plan is no long exists, that is why they changed the plan on the extra line to 34 minutes per minute!
I think, they should at least contact me before they changed my the plan on the second line without my permission.
Avoid this carrier. If you want to check their reputation, check on wirefly.com, or letstalk.com. Sprint has the worst customer service ratings there. I have been with them for a long time, just because they used to be a decent company and I do not have time to mess up with changing number/carriers. Regarding the service, avoid Sprint! Sprint has a very dishonest management style. That is largely the reason why they keep on losing customers while other carriers have more and more customers.
"

modified review This review was modified by samrnwise on January 05 2011 12:00:49 PM

Rating 2/10
1/5
modified review posted

"I was with Sprint for 15 years. I always paid on time, and didn't contact them except when my bill was not correct, which was quite a few times over the 15 years. Recently, I decided to change to a new carrier as Sprints rate are no longer competitive with other carriers in my area. I contacted Sprint once I knew that my contract was up on the two lines that I had with them. The CSR insisted that I still had one month left on each contract and I would be billed $50.00 for each line to get out of the contracts early. I agreed. I also told the rep that I had put up a $250.00 deposit back when I first came on board with them, and I would like the credit for it. He told me that their records did not go back 15 years but for me to wait for the bill to cycle and I should see the credit on the bill. Since my monthly bill ran approx $93.00 with taxes and fees, and they were going to charge me an extra $100 I assumed that I would have a credit balance on the bill. Once the bill arrived it was for a whopping $417.00. I called sprint and they would only issue credit for $19.00 and still did not have an answere for me regarding my deposit. Again, I was told that they would have a research team look into it and they would get back to me within 10 days. Meanwhile, I went ahead and made a $48 payment in good faith though it wasn't due yet. Two days later, I received a bill from a collection agency. I was livid. I called Sprint and after being bounced around finally spoke w/Miriam in the financial dept and was told that there was nothing more Sprint could do for me and I should make the payments to the collection agency. I explained that I am a credit/collection manager and I am aware that they can take the account back from the collection agency and if they didn't keep good bookkeeping records on deposits 15 years ago, I should't be penalized and have to forfiet my deposit. She tried talking over me so I asked to speak to her supervisor. She insist that she had already done that and he told her to tell me to contact the collection agency. I insisted that I speak with him myself. I was put on hold for approx 20 minutes and then hung up on. I work hard to have good credit and they are trying to rob me of that as well as my deposit of $250.00. I would suggests that NO ONE use sprint, and will encourage all of my customers, friends, and family to change carriers if they are currently using sprint."


Rating 2/10
1/5
modified review posted

"Worst carrier I've had in ten years. Intermittent overage and lack of continuity of signals on both cell phone and modem. Modem software causes continual shut downs. Re-boots do not always offer a quick solution.

Sprint software must be activated EACH time you ATTEMPT to access internet. Good Luck. A labor intense waste of time. Just switched to CLEAR wire with the hotspot modem. Just open your browser and instant/constant connection. What a relief compared to Sprint.
Dropped calls EVERY day. Customer service is a joke; both in billing and tech support.
Closed out a 2nd cell phone just to reduce the monthly bill. Letting both cell phone and modem go unpaid; will contest the bill once it is sent to collection.

Anyone starting a CLASS ACTION suit? It should have merit.
"

modified review This review was modified by pumarisk on November 14 2010 09:19:32 AM

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