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Store InformationStore Info
Full Rating Profile
  • SpotHero SpotHero Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.83/10 5.83/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: 0.00/10

77 Customer Reviews

Rating 10/10

Commuter's Lifesaver

"I use SpotHero to commute into the city ~3x per week and can't imagine going back to just driving around searching for a spot! Incredibly easy to use, and it is always nice to see how much I am saving when I drive up. Yay SpotHero! "

This review was modified by dcdriver on April 28 2016 06:35:41 AM

Rating 10/10

Spothero is awesome!

"I drive downtown at least a few times a week for work and spothero has made it super easy to find parking and has saved me a ton! It would be even better if they offered some kind of unlimited pass for us repeat users. Great, service, keep it up!"

Rating 2/10

Beware - they may be selling your phone number to telemarketers

"I completed a monthly parking transaction on their website, where i had to enter my phone number. Within an hour I had a robocall. I called SpotHero and they said they don't sell that info, but I do not believe them.

Enter a fake telephone number if you want to do business here.

This review was modified by robocall on March 08 2016 01:13:50 PM

Rating 2/10

The price was high compared to the lot

"The price was high compared to the lot. The lot price was cheaper"

Rating 10/10

"I had trouble finding the garage and was late to my meeting. I called SpotHero and they were happy to stay on the line until I found it. Great service! Price was great too!"

Rating 10/10

"So practical and helpful. Wouldn't go into the city these days without this lifesaver.
Reservations are dependable and customer service is reachable and responsive.

Rating 10/10

"Super easy to use, found me parking closer than I knew existed to the venue I was attending, and at about 1/2 the cost. Exceeded my expectations and converted me to a die hard user."

Rating 10/10

"I admit it. I am an anxious person. And frankly, Chicago parking is reason enough to be anxious.

There aren't enough characters allowed in this review to tell the stories of circling blocks to find a good space, garages with a $16 minimum just to pull in (and YIKES the maximum), and how do you know if you haven't driven into a mistake?

The solution is SpotHero. One less thing for me to be anxious about.

Rating 10/10

"Easy peasy lemon squeezy."

Rating 10/10

"SpotHero is a great service and is a must have for city driving! Through SpotHero I was able to get a much more discounted rate than the drive-up rate. More importantly, I thought two things really distinguished SpotHero from some of the other services out there:
1) easy and intuitive app
2) customer support

I really liked how I could very easily select different time frames and compare rates within the app and there was no delay (unlike some of the other parking apps out there). Even more so, when I did have a question about overnight parking, their customer support team was super friendly and helpful.

I would definitely use the service again and have been recommending it to all of my friends and family.

Rating 10/10

"SpotHero was very useful when going into the big city. Not being familiar with Chicago parking spots, it made finding deals on parking locations a breeze. It's convenient having the website and mobile app at my fingertips. It's helpful to see what type of amenities the parking garages provide as well. Sometimes the site can be slow, but not a big deal. I'm sure it'll improve over time."

Rating 10/10

"Great! Loved the service. Wasn't sure if my last review went through, so I thought I'd try again! Use SpotHero from now on, I saved like $50 bucks last weekend."

Rating 10/10

"Spot Hero is awesome. I have used the app on several occasions and have always been completely satisfied. Last time I had to go to the Loop for work I got a great deal and had no problem finding the parking garage with the directions they provided. I would highly recommend this app."

Rating 10/10

"I have an impeccable experience every time I use SpotHero when I park in the Loop in Chicago. This app makes parking in the most expensive part of the city low cost and also efficient and simple, 2 words never associated with parking downtown. John, from SpotHero has helped me on numerous occasions and I'm grateful for the great team support they offer. John helped apply a coupon I forgot to apply while booking even after I had the spot reserved. I tell all of my friends how simple it is to use, any time I host an event, I recommend reserving a spot ahead of time! "

Rating 10/10

"There is two things I love about SpotHero. First is the convenience. Yeah it is at a discount compared to just driving up to the garage, which is definitely a plus, but it has made my daily commute so much easier. I really haven't worried about parking in the longest time because of this company. The second is the customer service, these guys are unmatched. I have nothing but horrible experiences when I call most services but they were incredibly helpful and so nice! I had just one bad experience that could have ruined my trust in them, but the "heroes" came to my rescue. This company is going to take over the world!"

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SpotHero participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 2,589 merchant members.