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Full Rating Profile
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    • option not available Money Order
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    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 6.67/10 6.67/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 6.67/10 6.67/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

43 Customer Reviews

Rating 2/10
1/5
modified review posted

"When I tried to exit the garage, I pressed the assistance button to tell "assistance" my order number so that the barrier could be lifted and I could leave the garage. I was told (after much loud shouting, since neither of us could hear the other) that the garage in which I had parked was not part of the Spot Hero scheme. I could not be let out of the garage.

After phoning again, I was told that someone would come to assist me. When? I asked. After waiting for awhile—it was 11:30pm and I was on my own and there was no one around, and this is Chicago after all—I pressed the assistance button again. "No, I'm sorry, I don't have that garage. I can't let you out."

I told the assistance person that I would call the police. She asked me to repeat my order number again. Suddenly the barrier opened!

It was a hugely stressful experience to be trapped in a parking garage late at night with no recourse except to try to find the Chicago Police. It is, in short, unacceptable.

In the past I have had a good experience with SpotHero but this has completely turned me against them. I was offered a $5 coupon for the "wait time" at the exit.
"


Rating 10/10
5/5
modified review posted

"Really good, really cheap parking with absolutely wonderful customer service! What more could you possible ask for?"


Rating 10/10
5/5
modified review posted

"My family came in town from Ohio & we needed parking for a Cubs game that I had purchased tickets to for them. My parents are not used to traffic or the craziness that hails from Wrigley Field.

Through the craziness the best thing we had was our SpotHero reservation for parking. I had heard from a friend about the app and it was incredibly simple to use! I downloaded the app, put in the destination, and got a spot. We parked, enjoyed the game, and left with ease. Did I mention we saved $8?!

We love SpotHero!
"


Rating 10/10
5/5
modified review posted

"Ever since I first heard about Spot Hero it has been incredible. Whenever I travel to Chicago, I immediately go to my Spot Hero app and find parking where I need and always at a discounted rate. I highly recommend Spot Hero to all of my friends and family!"


No Avatar
San Diego, CA
Rating 10/10
5/5
modified review posted

"I used SpotHero in NYC last week, and it was great. I had no idea the price they charged using the iOS app was that much better than the rate listed outside the garage. Once I dropped off my car, the valet attendants were really nice. I will definitely be using SpotHero again."


Rating 10/10
5/5
modified review posted

"Spothero is one of the most used apps that I use on a weekly basis. Chicago parking is a nightmare and so are the prices. The app makes it easy to find a space for all day parking at a great rate in under 5 minutes. I love that you can now get $5 towards parking every time you refer a friend. and spothero's customer service are the best. If you live in Chicago, your missing out if your not using spothero. "


Rating 10/10
5/5
modified review posted

"Had to go downtown Chicago, so I used Spot Hero. It was easy to navigate and I'm glad I used it because not only do I save money but the garage was also sold out yet I was guaranteed a spot. This is the best way to secure a parking spot! I will definitely use it in the future..."


Rating 10/10
5/5
modified review posted

"Spothero has been a great presence in Chicago. I don't park without it! Not only does the company make parking accessible, it makes parking affordable too. A great company with a great startup team!"


Rating 10/10
5/5
modified review posted

"Spot Hero is a super fast and convenient way to find parking ahead of time before going for a night on the town. Directions are easy to follow and rates are cheaper than any other parking options I know of. Would (and have) recommended to friends and will use again. Worth having the piece of mind that a spot is waiting for me once I arrive."


Rating 10/10
5/5
modified review posted

"This was such a great way to both find parking in a City I wasn't familiar with and also to pay for parking. Great service. I will look to use it again."


Rating 10/10
5/5
modified review posted

"I have always had excellent service with Spothero. The parking locations are convenient and usually discounted. Their staff is very accommodating and always willing to help."


Rating 10/10
5/5
modified review posted

"SpotHero is awesome. I would highly recommend using this app!"


Rating 10/10
5/5
modified review posted

"As usual another very good SpotHero experience!

Thank you!!
"


Rating 10/10
5/5
modified review posted

"SpotHero has made the stressful word of city parking a thing of the past. Can't beat the prices and locations. Customer service was also very helpful."


Rating 10/10
5/5
modified review posted

"I have used SpotHero on many occasions and have always been very satisfied. While I was nervous the first time I used SpotHero, I quickly learned to love the convenience and savings. One time I made a mistake and went into the wrong garage. The SpotHero staff were super helpful and graciously credited my account. The best part is knowing how much I will pay for guaranteed parking in advance – at a discount. I wouldn't hesitate to fully recommend SpotHero's parking services."


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SpotHero is a merchant member
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