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Stores > Sportsmans Guide
  • Sportsmans Guid

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: Rating 2.05/10 2.05/10
    Shipping & packaging: Rating 3.18/10 3.18/10
    Customer service: Rating 2.27/10 2.27/10
    Return/Replacement policy: Rating 2.75/10 2.75/10
Voice your opinion! Review Sportsmans Guide by clicking a star below.
Rating 2/10
1/5
2017-09-27

Credit charge without my ok

"I have been a Sportsmans Guide customer for 20 years and spent Thousands of Dollars here,only to have them charge my credit card for a Membership without talking to me about it first. when I called they could careless and told me my free membership was up,and if I did not call by a certain date it would automatically renew and charge to my card. I never agreed to this and have been given other free memberships over the years without this happening. I Hope This $39.99 was Worth my Future Buisness
as I have paid for memberships over the years and had not used them.
"



Rating 2/10
1/5
2017-09-25

Bad customer service

"Got 3 dat shipping and now is more than a week, website crashes most of the time, still waiting customer service email, fisrt and last time here"


Rating 2/10
1/5
2017-09-25

Good prices but TERRIBLE Service

"I traded with these guys for the better part of a year and spent over $3000 with them. First the good...for the most part the quality of their products and the price of the products is competitive. Now the bad. Their shipping is very slow. 7 to 10 days to get something from them as opposed to 2 days from their competitors. Their pricing is confusing some times. They have so many specials that you are never sure you are getting the best price. This leads me to my biggest complaint and the reason I will not trade here any more. I bought a product on a Wednesday. On Thursday morning they had a "special" which resulted in $9.26 lower price. No problem I thought. I will just email them, and ask for the adjustment. The response I got 3 times from Customer Service was they do not match other retailers' auction prices or items they do not have in stock. This was despite me providing them screens shots of their page with the lower price. Hey get a clue here....I even drew you a picture in case you cannot read. Anyway this was my last straw with them. I will move on to one of their competitors, and hope for a better result."


Rating 10/10
5/5
2017-09-21

Good Service and Good Value

"Twice I have ordered Bulk Ammo at a great price with tremendous discounts. I also ordered steel targets, target holders and other assorted items with great success. Yesterday, I did order (to my Illinois FFL) an AK47 and questions I had were quickly and efficiently answered. I even got a call back when e-mailing them about concerns I had about angry comments on this site. I am guessing that many of the people who had disputes never bother to go back in and update their angry posts. Additionally my "educated guess" is that many, many folks never go to sites like this, that have good experiences with Sportsmansguide, because they just don't have time. They are a large service company with "rules for reasons" that are CLEARLY spelled out on their website. I recommend you read, ahead of time, what you are buying and carefully select before you purchase. As for me I heartily recommend Sportsmanguide.com!"


Rating 2/10
1/5
2017-09-12

Not worth your money or time

"Wouldn't ship a military surplus jacket to Canada. I instead shipped it to a forwarder that could ship it to Canada. I then found out my order was cancelled and called them to ask why. They said "shipping to forwarders is against their policy" and then I asked why they couldn't just ship the jacket to Canada. According to them "it's illegal to ship any military surplus out of the US". These guys should seriously not be in business. "


Rating 2/10
1/5
2017-09-05

DO NOT BUY VERY POOR QUALITY

"PRODUCTS ARE OF VERY POOR QUALITY
THESE PEOPLE CHARGED MY CREDIT CARD TWICE TOO
HAD MY CREDIT CARD COMPANY REMOVE THE SECOND CHARGE
AS THESE PEOPLE HAVE THE WORST CUSTOMER SERVICE EVER.

WILL NEVER BUY AGAIN FROM THESE PEOPLE
"


Rating 2/10
1/5
2017-08-14

Very expensive to be a member!

"I need a zero star rating. Took the membership credit card because it was supposed to save me money. Nope. Just cost me money. Used the card once (the initial membership purchase), paid the bill in full immediately and cancelled the card right away and still got billed for "renewal fee". And then they kept billing me and put on a late charge. Credit card people said talk to membership club people about removing the charges. Called membership club. Waited 25 minutes on the phone for someone to answer. Finally spoke to someone who agreed to take the membership renewal fee off and told me to talk to the card people about the late fee. I told they card people said talk to her about that. She put me on hold to talk to her management and I got put back in the call queue. I will say the agent I talked to about the membership fee was pleasant and did remove the charge. But then I had to call the card people back. Talked to agent who said I'd have to talk to a supervisor so waited on hold yet again. That supervisor still wanted to charge me a late fee for a charge that was taken off and wasn't supposed to be charged to begin with. Made me pay it. My husband and I both belong to several hunting and gun forums and we will both be sure to talk about my experience. This is like a scam. Charge me for something I shouldn't have been charged with and then bill me a late fee! Seems to me someone like the attorney general should be made aware of this.

"


Rating 2/10
1/5
2017-08-13

stupid survey worse I ever seen.

"Waste of your time to answer. CANNOT MAKE OUT THE NEXT BUTTON ITS SO FAINT AND THEN IT GOES, GOES, GOES SOME where else makes S guide look so stupid. Their free shipping and guest membership got me ordering but WOW sent me a waste of time survey so now I just think its lame!!"


Rating 2/10
1/5
2017-08-04

An Online retailer Comprised of Snakes

"Upon ordering some shot shells, namely Federal; many shells had buffer seeping out from the crimps that were almost opened. Buffer was strewn throughout the entire (3) 25 round boxes. Customer service never answered my email, nor did any address the defective shipment they sent. I was not aware that ammunition could not be exchanged, for I did not read the stipulation. We shall never conduct business with Sportsman's Guide ever again. This is a company comprised of snakes, hiding behind a veil of lies and seeking to trap the unsuspecting.
* After submitting a negative online review to Sportsmans Guide, they deleted the comment and picture I submitted. However, all the planned comments are posted by forked tongue people.
"


Rating 2/10
1/5
2017-07-21

Wide selection of items, but absolutely the worst customer service I came across and they do not stand behind their satisfaction guarantee.

"They may have a wide selection of items, but their customer service is cold, uncaring and is truly terrible! They claim to have the strongest guarantee in the business as they say, "Order with complete confidence! Your satisfaction is guaranteed, period," but I absolutely disagree as I was not satisfied with my order one bit and there is no such thing as satisfaction guaranteed, period.

They also claim to have a lowest price guarantee, as they say, "If you find a lower advertised price for an item we sell within 30 days of placing your order, we will refund you the difference. Proof of purchase and a copy of the retailer’s lower advertised price is required." Guess what? I did exactly all that, I already bought the item and showed them the proof of purchase and the retailer's lower advertised price and they absolutely refused to honor the lowest price guarantee that they claim to have, and then ignored me. Absolutely despicable as they did not stand behind their words one bit at all. They will not honor their words and their satisfaction guarantee is a lie.

If you shop with this company, know that their customer service is truly terrible and they will not stand behind the satisfaction guarantee that they claim to have. I was a Club Member of SPG and they did show me as a customer a single ounce of respect. 0/10 company. Despicable company that rather side with their money than with the customer and the guarantees that they claim to have. From my experience, I do not recommend this company at all. Worst customer service, ever!
"


Rating 2/10
1/5
2017-07-07

Still haven't received my merchandise return refund after one month of waiting!!!

"I've been a Sportsmans Guide customer since Nov. 1997, and up until now I've enjoyed dealing with Sportsman's Guide. I ordered a black powder revolver a little over a year ago, costing over $300.00, not realizing that it would end up being a useless paper weight due to black powder not being available anywhere in the State where I live. Anyway, I returned the unused revolver back to them in the same condition as received and it arrived back to them on June 23rd via FedEx Ground by their prepaid shipping label. The revolver was finally processed on Wednesday of the following week and I have yet to receive my refund check in the mail. I keep sending them emails, and they keep telling me lies that they're still processing the refund and that it will be mailed out shortly, or by last Friday, etc..., so my patience is now totally exhausted, and I'm totally through with doing any further business with Sportsman's Guide. If I can help it, I never do business with businesses that I can't trust, and only do business with any government agency or insurance company because I have to - not because I want to. It's apparent that the Sportsman's Guide no longer cares about it's good customers or excellent customer service, and is losing good big ticket item customers like myself because of their no longer caring. So, if you respect yourself and care about how you're treated by others, you will save yourself the frustration by not doing any business with the Sportsman's Guide. I'm going to file a formal complaint with my State Attorney General next week against the Sportsman's Guide, and hopefully the Attorney General can do something to get them to finally send me my legally due merchandise refund. "


Rating 8/10
4/5
2017-06-28

Usually Good to Very Good Experience

"I have been a TSG customer for well over a decade. I have been a Club Member for almost a decade. During this time I have placed many, many orders. I've learned that overall, TSG does a great job with order fulfillment and customer service. The few times I've run into issues it has been due to vendors they use - rather than TSG themselves. My most recent order was filled correctly and shipped promptly. And the prices were very competitive. There were also several items in this most recent order that simply are not available anywhere else."


Rating 2/10
1/5
2017-06-09

Losing lots of long-time customers!!!

"I had been a Sportsmans Guide customer for many, many years. Up till recently, I went there first to buy all my outdoors and sporting goods related purchases. Over the years, I have watched the customer service slide downhill and the prices climb uphill. The straw that broke it for me was over a firearm purchase like many others on here. I feel totally ripped off. As a result, I asked them to remove me from their emails and promotions. While they did comply with my request, their wasn't even the slightest attempt to discover why they were losing a long time customer. This tells me two things: 1. They know exactly why and 2. They just don't care.

My advice to anyone reading this is to spend your hard-earned money elsewhere!
"


Rating 2/10
1/5
2017-05-12

If you feel like giving away money, go a head and order from them!

"I went to pick up my order with my permit to purchase and was put in an open status with my background check. Was told that it shouldn't take more then a week to come back. A week later I called and was told it could take up to 30 days. Then after 30 days I was told I had to come back in a re apply. I was then put in a delayed status. Finally, I had enough and asked for a refund. I was charged more than half of my first payment even though I never received anything and patiently waited. They are charging to restock their own item in their own warehouse. Complete waste of time, money and energy. "


Rating 2/10
1/5
2017-04-06

Take the money and run

"I been a customer with SG for years this is the first time and I never had anything but praise for the until now evething thing went bad. I have bought firearms from them before before no problem until now. They changed there policy and it just plan ****. You have only 6 days for your ffl holder to send a copy in or everything is cancel and they keep all your hard earned cash. Unless you use their ffl pick. Which for me was in a different town. So I used the same one I always used and they have done business with them before. I called my ffl store right after I ordered the gun and they said no problem they would send I copy to them right away. I kept waiting for them to call watching my status in till I got worried and call them to make sure a copy was sent they (my ffl store) said yes they did and received and a confirmation that they SG received it so I waited a few more days and then my order status was changed to cancel no refund. I called SG and they said they never received it on their new email. And called my ffl store and they didn't know about any new ffl email for them but would send it again . now SG says tiff it came in late on the new email and they don't know anything about their old email still taking and confirming ffl copys that I'm just out of luck. SoI to me this sounds very strange my only options now to call atf and my state Attorney General and see if they can look in to this. All I'm wanting was the firearm I ordered not all this BS and hassle. They went from one of the best to ripoff artist."


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