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Full Rating Profile
  • Spicy Lingerie
    • Address: n/a
    • Contact: info@spicylingerie.com
    • Phone: 909-598-0588
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 3.21/10 3.21/10
    Chance of future purchase: Rating 2.86/10 2.86/10
    Shipping & packaging: Rating 1.43/10 1.43/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10

52 Customer Reviews

Rating 8/10
4/5
modified review posted

"I just want to know why this site gets such bad reviews? I ordered from them and received an accurate tracking link and received my order in a little under two weeks. As for the products they are great quality especially for the price. I ordered a set that is 80$+ dollars on sites like Spurst or Yandy for 30$ and it is great. I will be ordering again from this site. They also send a free pair of panties and a cute little necklace. They have a large selection and prices are dead on."

modified review This review was modified by kittykat69 on March 16 2015 11:58:52 AM


Rating 2/10
1/5
modified review posted

"this company is complete SHIT. they are thieves and i will continue to spread the word until they are out of business. reported to bbb. they are pure evil and complete morons. they never sent my product and just kept my money. unbelievable that they get away with this without any repercussions. "


Rating 2/10
1/5
modified review posted

"wish I had went to this web site before giving my money..... Reporting them to BBB... in the near future in will NEVER ORDER A THING FROM SPICY LINGERIE
GUYS... VERY DISPLEASED IN YOUR CUSTOMER SERVICE, NO TRACKING INFORMATION PROVIDED TO ME, CANCELED SOME ITEMS OUT OF MY ORDER, WAS NOT NOTIFIED... NEVER BEEN UPDATED ON SHIPING INFORMATION, YOUR AGENTS LIED ABOUT MY SHIPMENT TRACKING INFORMATION, CHARGED MY ACCOUNT FOR THE FULL AMOUNT OF ITEMS NOT RECIEVED... AND I WILL BE LETTING EVERY SOCIAL NETWORK ABOUT YOUR SERVICES... NEVER AGAIN... LESSON LEARNED
"

modified review This review was modified by Danyell1973 on February 24 2015 02:47:17 AM

Rating 2/10
1/5
modified review posted

"Never, ever again will I purchase anything here. I ordered something back in January. I ordered it for Valentine's Day. Of course it still isn't here. Supposedly, won't be shipping until March. I contacted the backorder department and there was no apology-no explanation-just "if you want to cancel let us know." I should have read the reviews here first. Thank goodness they haven't charged my card at this point. I wish there was somewhere else that I could get the exact item I want. I even found it on Amazon, but guess what? It ships from Spicy Lingerie. FML. "


Rating 10/10
5/5
modified review posted

"I don't understand why this website has such bad reviews. I placed an order on Monday Oct 20 and my package was here (Connecticut) by Wednesday Oct 22 (I payed the extra $8 to receive 2-3 day shipping- a very reasonable price for 2-3 day shipping also). After placing my order, I looked at reviews and all the problems seemed to be with customer service, my experience was flawless, my corset and costume both fit beautifully and are of great quality. Prices can be quite high but totally worth it. Also the packaging my costume arrived in, I ordered very fragile angel wings, and they were packed very securely in cardboard. I am very satisfied. Overall, my experience was great and I will definitely be coming back, and I warn all those reading these terrible reviews to take a chance, it'll be a sweet outcome."

modified review This review was modified by Shannonnn on October 27 2014 02:51:25 PM

Rating 2/10
1/5
modified review posted

"Horrible customer service. Placed an order on Friday and had to call in two times the next week to determine the status, finding out the next Friday that it wouldn't ship for two more days. According to their website orders are supposed to ship out in 2-3 days with one day processing. Didn't come close so I cancelled the order. Will not purchase from them again. "

modified review This review was modified by JCTech on October 24 2014 12:49:49 PM

Rating 2/10
1/5
modified review posted

"This is the second time that I have ordered lingerie from Spicy Lingerie. I forgot how bad my experience was the first time, hence the mistake in ordering the second time.

My first purchase was about 3 years ago. I ordered some lingerie and shoes for my wife. The shoes never arrived, and after about 3 months of waiting I finally got them to cancel the order. What a pain in the butt. My experience was so painful that I'm honestly shocked that I forgot and ordered from them again.

Their advertisements are so sexy and well done that after 3 years of receiving e-mail ads I must have forgotten how bad they treat customers and found some items to order again.

So, I placed an order for about 5 items of lingerie. Of course, the order sat around for a few days and they finally got around to shipping it after 4-5 business days. No big deal right?

The order finally arrived today. It is missing an item. The other 4 items are there, so at least I have 80% of my order. But the most expensive item, a $50 corset, is not included at all. The invoice does show that it didn't ship, but they did charge my credit card for this item. For the record: it is patently illegal to charge a credit card for items that weren't shipped. This is against the law!

So, I sent them an e-mail and await their response. I'll probably have to work with the credit card company an issue a charge back of some sort. I can't believe they charged me full price when they only sent a partial shipment. This company is terrible. I honestly can't believe they have such terrible customer service.
"

modified review This review was modified by MyReviews5 on October 06 2014 03:53:19 PM

Rating 2/10
1/5
modified review posted

"I received my package quickly however after I tried it on I realized I needed a diffrent size. I emailed them the next morning and told them..their response was it has signs of use,which is not true. It didnt even fit to wear it and the other item was broken. Which I could not have known untill I opened it. Now I am being told that they cannot accept my return. The material is not of good quality either. So now I am stuck with something I can not even wear. Thanks Spicy Lingerie. I won't order from you ever again."

modified review This review was modified by ShayHanna on July 03 2014 09:00:43 PM

Rating 2/10
1/5
modified review posted

"I ordered 4 items (a complete outfit) from Spicy Lingerie but they only shipped 2 of the items to me. I called to inquire about the missing items and was informed the items had been discontinued. I asked, "when were you going to notify me?" The rep said you should have received an email. Of course I didn't receive any notice. Prior to my delivery, I spoke with a Spicy Lingerie rep twice about my order, because they never sent me a confirmation email of my order and I called again to inquiry about delivery time. Each time, the rep reviewed my order and never mentioned they could not full-fill my order. Spicy Lingerie choose to deliver half the order, now I am stuck with half an outfit. They refused to reimburse me for return shipping. Basically, the inventory on their site is not current. They don't communicate with you if something occurs with your order. And they don't automatically send you a confirmation email regarding your order. Their return policy sucks...they are trying to keep your money for poor customer service. "

modified review This review was modified by LadyGreen on July 02 2014 10:12:07 PM

Rating 2/10
1/5
modified review posted

"Disgusting service!
Item I bought was very badly made but this wasn't apparent until it was worn a few days after receipt. Company refused to accept merchandise as faulty stating that they have a 48 hr notice period. I am astounded they are allowed to trade if they refuse to take responsibility for their merchandise.
My advice = SAVE YOURSELF SOME MONEY, DISAPPOINTMENT & FRUSTRATION BY AVOIDING THIS SELLER
"

modified review This review was modified by HPhillips2014 on March 10 2014 09:15:30 AM

Rating 2/10
1/5
modified review posted

"I have been a customer of Spicy Lingerie for 5 years. I have always ordered quit a bit in advance so slow processing was not usually a problem. However, recently I ordered an item for Christmas on 12/5/13 for an event on 12/14/13. When the item didn't arrive by 12/12/13 I asked to cancel. Although customer service confirmed it did not ship yet, they would not cancel it, they said it was processing. They told me (I have it in email writing from Vivian) that I would have to pay for shipping plus a re-stocking fee! I asked for a manager to call me, and called back even a few days later. I never got a call. I then contacted their local BBB. I filed a complaint and the only resolution they gave was to tell me that I could return the item (past 30 days) and not pay the re-stocking fee! That hardly seems like a resolution for such horrible service. They also claim they called me on 12/20/13, which my phone shows no record of. Even if they had, that would be 8 days past the request for a call. It is very unfortunate that they treat their regular and good clients like this. Very unprofessional. I fortunately found a great company that provides very quick delivery and no hassle returns called Yandy.com"

modified review This review was modified by evonger on February 11 2014 01:49:42 PM

Rating 2/10
1/5
modified review posted

"stay away they were taking forever to ship my package I called customer service was not customer friendly I ended up cancelling the order. They shipped and charged anyway. Now I have to wait for a shipping label and ship the package i didnt want before I get my money back. Customer retention is not a strong point"

modified review This review was modified by jdpennyd on January 23 2014 09:50:31 AM

Rating 2/10
1/5
modified review posted

"I would give them a ZERO if I could. This store is absolutely ridiculous. I made an order over two weeks in advance (of when I needed the items) and paid for 2-3 day shipping. I received a confirmation email about my order. A week later, I received the SAME email from them but this one saying "Thank you AGAIN for your order at Spicy Lingerie". I hadn't heard anything else from them, so I called their customer service line and she informed me that "most" of my items were suppose to be there THE MORNING that I needed them. They had been shipped A week after I made my order. But two of my items weren't shipped out till the next day (WITH STANDARD SHIPPING, EVEN THOUGH I PAID FOR EXPRESS), and because of the weekend they wouldn't be arriving till early the next week. Which literally defeats the entire purpose of making the purchase for Halloween in the first place.

Therefore I had to spend MORE money, and rush out of my way to go try and complete an outfit. Also they informed me that they don't provide return shipping. NOT only did I have to spend more money in order to get something in time. But since it was "shipped out" they could not cancel the order, and I had to SPEND MORE MONEY TO SEND IT BACK TO THEM, because of their mistake.

When I called, I literally dealt with the rudest person, never even got an apology. I feel like I just got scammed.
DO NOT ORDER FROM SPICY LINGERIE, it is the most unprofessional website, with the worst customer service.

I'm still waiting to see if I'm going to get charged for a second time on the oder, and see if my actual order will arrive by Friday night for my event. I wish I would have read these reviews before ordering.
"

modified review This review was modified by KristenBenson on October 22 2013 04:09:40 PM

Rating 10/10
5/5
modified review posted

"After I had ordered from Spicy Lingerie, I came across a lot of bad reviews about them. I have to say don't always believe what you read!!! I ordered from them on 10/9/13 at about 11:00pm PST. There free shipping policy clearly states if you bother to read it that it can take 7 to 10 business days (that means Monday - Friday only) to process an order. It took them 5 business day to process and ship my order. I received a tracking number for my order on Wed. 10/16/13. My package was on my door step on Friday 10/18/13, the costume that I ordered was in perfect condition and included all the things I had ordered, plus they even included a free gift in the correct size. I am in Norther California and Spicy Lingerie is located in Southern California, so it only took a couple days for me to get my package. If you live in another state just like any other package it will take longer! The packaging was just what they had promised discreet!"

modified review This review was modified by krislTino on October 22 2013 08:43:52 AM
+ Read user comments

Rating 2/10
1/5
modified review posted

"They are terrible people. I ordered a cute teddy nurse lingerie last year, they kept lying to me telling me that it was coming,and I still haven't received it. They are liars and scammers."

modified review This review was modified by theexoticskye on October 21 2013 06:46:31 AM

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