1/5

posted Feb-13-2013

"Sony's customer service is the worst and terribly inconsiderate in Not Resolving issues. When pointed to the fact of fraudulent claims, regarding the SLT-A99 capabilities in their advanced owner's manual, their response was nil... Oh, they are very courteous on the phone, but it took three hours, of describing and re-describing the issue with 4 agents, no of whom knew the A99 beyond what the manual says. Be careful with Sony. I guess I should have looked here first to see if they really back up their product claims. They don't. Very disappointed. Would recommend shopping elsewhere.

The buying experience is very different. I bought the camera, one lens and some other Sony products at the Sony Style store in Tampa, FL. The salespeople were all helpful and a lot of fun to work with. The buying experience from Sony's site was also excellent. Too bad they don't follow through similarly on the back end when there is a problem.



"

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1/5

posted Jan-04-2013

"Bottom line, worse customer service support, worse consumer relations support. If ytou buy a SOny product understand this. If you purchase it and it arrives defective, they won't replce it. You have to return it forrepairs. No matter how insignificant the issue is, you must re-package the entire product and send it back to Sony for repair. And they wait for them to return it to you!!! All the while they got your money!!!"

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1/5

posted Dec-30-2012

"I bought a Sony Vaio S series, and I had nothing but disappointments on the product and Sony Store support. First, I received the Product with two defects; broken camera and headphone jack. I called Sony support, described the issue. They created a case and provided a reference number. One week went by, and I did not hear from anyone. I called them for a follow up, and there were no action on the case at all. They used an excuse that I was asked to provide my receipted of the product to them before they can send a technician. In fact, no one ever asked me to provide a receipt, and no fax or email address was provided by Sony support. (by the way, their support is somewhere in India, and they are absolutely useless). I am still waiting for a call from a Sony technician. Do yourself a favor, do not buy anything from SonyStore.com."

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1/5

posted Dec-10-2012

"Horrible experience. While attempting to purchase a TV through the phone, I was charged numerous times for no reason. The women I was talking to couldn't understand simple English. I believe she was from India. Luckily, we given our money back, though, it took some time.

Anyway, the TV Sony Store sent me was defective. I was told to send the TV back to them and I would be sent a replacement. After a couple of days the replacement order was cancelled. Fine. My problem now is, they won't send me my refund.

After I sent them their TV, they said after 7-10 days after receiving the TV, the credit on my account would be visible in 1-2 billing cycles. Well, that time has lapsed. They now claim that when they received their TV, it wasn't scanned. Now, I'm being told that I have to wait another 7-10 days, and the credit will be visible after another 1-2 billing cycles. I shouldn't have to wait this long. They already have the TV and it's their fault that they didn't scan it. This is just unacceptable.

I was always a loyal Sony customer. I've bought countless Sony products, but I am now finished with that company. I will never buy another Sony product again.

Edit: Their customer support is awful, by the way. Every single time I call them I'm left on hold for hours and then hung up on. I really wish I had read this website before trying to buy a TV through Sony Store."

This review was modified by AnthonyME83 on December 18 2012 01:08:35 PM

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1/5

posted Nov-29-2012

"Sony is no longer the top brand on my list.
I recently bought a $3000 movie projector
and i ask if it comes with glasses, was told that it does comes with two 3d glasses, upon receiving the projector it had no 3d glasess and i was force to buy the glasess seprate for a addition $200 when i recieved the 3d glasses it didnt work with the specific projector. so i decided to return the projector and 3d glasses out of frustration. i got my refund for $200 dollars, but i yet too recived the addtional $3000 for the projector. we are going on a month.
customer service keep telling me that the finance department are the one that will give the refund, but dont understand why they havent given me the refund, they ask me to wait 24, to 48 hrs. after waiting those hrs, i called againg and a i was told that it they wil contact the finance department with top priority to wait another 24 to 48 hrs . i'am trying to remain patience. I called for the third time and was told to wait 5 to 7 days, they still dont understnad why the finance department are not reponding to their request. my next step is a lawsuit. they Robbed me, and they will not get away with it.
i was told that it comes with two 3d glasses, upon receiving the projector it had no 3d glasess and i was force to buy the glasess seprate for a additional $200. When i recieved the 3d glasses it didnt work with the specific projector. so i decided to return the projector and 3d glasses out of frustration. got a rma number and send both back with a tracking number. they recived both items butI got my refund for $200 dollars, but i yet too received the addtional $3000 for the projector. we are going on a month.
customer service keep telling me that the finance department are the one that will give the refund, but dont understand why they havent given me the refund, they ask me to wait 24, to 48 hrs. after waiting those hrs, i called againg and a i was told that it they will contact the finance department againg with top priority to wait another 24 to 48 hrs . i'am trying to remain patience. I called for the third time and was told to wait 5 to 7 days, they still dont understand why the finance department are not reponding to their request. my next step is a lawsuit. they Robbed me, and they will not get away with it."

This review was modified by Megatone on November 29 2012 09:25:02 PM

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1/5

posted Apr-24-2004

"Sony misinformed me about when my items would actually ship and never informed me they would come a piece at a time from all over the country. I was told my order would ship within two days, two months later they are still shipping items that were canceled over a month ago. Their website's order status is incorrect about what has been shipped, what was pending, and what is now canceled. When I returned the camcorder I had ordered which was defective, I was told to simply call back sales and re-order it again. When I attempted to re-order it, they were unable to sell it for the original price I paid to them. When I attempted to escalate it to a manager, they refused to let me talk to a manager. They also refused to cancel the remainder of my order which I did not need if I had no camcorder. After almost two hours of being on the phone, I got a promise for a call back within two hours from a manager. Seven hours later, I did receive a call. The manager finally agreed to sale the camcorder for the price they originally charged but told me I would have to pay full price up front. They would then somehow arrange to credit me after the sale. I told her no and asked her to cancel the remainder of my order (which still had no estimated shipped date). She promised this would be done. Almost two months later (three weeks after they were supposed to have canceled my other pieces), they shipped another item. Their website is still showing incorrect statuses and I am still waiting for a refund on my shipping that was promised over two months ago. I have seen credits for the items I returned (but no shipping refund).

At this point in time, I will never shop with sony.style.com again. The happy story is I ordered my camcorder from Crutchfield.com and received it (with it's accessories in one package) in less than three business days. I then purchased additional sony accessories not available at Crutchfield at DigitalFoto.com at 30-40% savings. I am still a Sony customer but not a sony.style.com. Sony needs to pick another service provider and website for their own direct retailing. They've got some serious system and order fulfillment issues. They also overprice their shipping by charging you per item (this is explained by the fact that they can't seem to ship pieces bundled togehter from one location). Their packaging was very poor - no wonder the camcorder and memory stick was defective."

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1/5

posted Apr-12-2004

"Ordering from SonyStyle has been the worst experience I have ever had with on-line vendors. On March 25, 2004 I contacted Sony Style to order a PDA (Developer’s Model). After a short conversation with the customer service representative, who assured me that a Developer’s Model is identical to a regular model, I placed an order for that product. However, after doing brief research on the so-called Developer’s Model, I learned that it is not identical to a regular model. In fact, it lacks very important features necessary for the product.
Exactly 15 min. after placing an order, I contacted Sony at the same number and cancelled my order. The customer service representative particularly noted that “the order hasn’t even been processed yet,” and thanked me for placing a prompt phone call. I was further given a Cancellation No.
10 days later I called to check the balance on my Visa account. Noting an unusually high balance, I further inquired for the information relating to purchases made for the month of March of 2004, and for the charges posted on my account. To my astonishment, I discovered a $300 charge billed by Sony. Considering the matter being resolved 10 days ago, I immediately contacted Sony Customer Service Department. To my further surprise, the Sony representative indicated that my order was NEVER cancelled, but instead PROCESSED and SHIPPED to my attention.
I promptly proceeded to my office mail room and was completely shocked when I was handed a FedEx package delivered that day. I was still in denial when I got the package, and hoping that it’s something work-related I opened the package. A Sony PDA was nicely packed inside the box!I was outraged.
I had no knowledge of the order being processed or shipped to me. At no times was I given a courtesy phone call or sent an e-mail with a tracking number or any shipment information. I would have taken all necessary actions to stop the product from being delivered. If I had known that Sony is not responsible for canceling the order or lets the order being processed and shipped notwithstanding the customer’s desires, I would have followed up on the matter and would not have allowed these erroneous charges being posted on my account.
I refused to accept this package and gave it back to the FedEx to deliver it back where it originated.
After long, useless and tiring conversation with a Sony Customer Service representative, in attempt to have the improper made charges dropped, I requested to speak to the supervisor. Supervisor agreed and understood my concern of how the order could have been shipped on the 26th of March, if it was cancelled on the 25th. She further indicated that after Sony receives the merchandise back I will be issued a credit for all charges (product, tax and shipping).
The most surprising and shocking fact is that this was done and overlooked by a company of a large caliber as SONY, not a remote dot com shop. After dealing with Sony Customer Service, Visa, and FedEx, I further subjecting myself to stress of dealing with FedEx, tracking the package, making sure Sony registers and notes its arrival properly (which most likely will be a problem). Sony doesn't assume responsibility for its company’s actions and mistakes of its customer service representatives who fail to contact their clients regarding process of order or cancellation.
Being that I am a frequent Sony customer, I have a great respect and appreciation for their product. But this has been the first (and a last) time that I ever requested the merchandise to be sent to me by mail, because Sony customer service proved to be incompetent, irresponsible and inconsiderate.

"

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1/5

posted Mar-06-2004

"Ordered a replacement speaker from the Direct Accessories and Parts Center (DAPC) on monday march 1st, 2004, and it has just shipped yesterday, thursday march 4th, 2004.. why on earth would it take a store 3 days to ship an item?? most other ship same, or next day! Rediculous. I figured ordering it monday noon, I would have the thing by thursday, maybe friday at the latest.. I would of had it by wednesday if it was NEWEGG!!"

This review was modified by drangdloon on March 06 2004 05:33:19 AM

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1/5

posted Mar-02-2004

"I bought a Sony DVD burner DRU 510A with a $30 rebate. Sony rebate company goes under the names of: Parago/rebateshq/.sonyrebates.com

I sent the rebate request with all the documents in late Dec.03. Mid Jan they came back and wanted the UPC. I have scand a copied the UPC and the receipt on same page. I sent them the orignal UPC the same day.

Mid Feb. they came back and said we need UPC. Sent them a copy of receipt and UPC on same page again. Waited 3 weeks, no word. I call and was able to make out the words from the poor english speaking woman that she had approved me and I would receive my rebate in 8 to 10 weeks from end of Feb.

Sony, rebate or Parago ? Never again, none of them."

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1/5

posted Jan-22-2004

"After 1 week, the order still had not shipped. When I inquired about the status, I was told by several people it would take 3 days or more to get the status. I then asked to cancel the order. I was told I cannot cancel because the item is in stock. I asked if it is in stock, why is it taking so long to ship. Response: You will need to wait 3 days for an answer. Poorest service around."

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1/5

posted Jan-22-2004

"I would not buy anything from Sony that has a rebate.

They don't answer email. Telephone calls you get people that can't speak english. If this is the best that Sony can do I don't need them

Thank you very much. "

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2/5

posted Nov-19-2003

"I ordered a PDA, the promised shipping was delayed one week without notice; after this time I cancelled my order and but got it two days later! The item they sent was not working properly and I had a lot of hassle to return it. Finally (7 weeks later) I got my money back. I recommend to buy somewhere else, e.g at Newegg.com "

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