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"I have been a photographer for 40 years, and never in those 40 years have I received such terrible customer service. I had ordered a Nikon lens, and the salesman started off by trying a bait and switch tactic to get me to buy a more expensive lens. I told him I wanted the Nikon lens, and provided my credit card info. I got a message later in the day from the accounting department, telling me that there was a problem with my credit card. To make a long story short, the only problem was that my delivery address and billing address were different...easy to fix, right? I was transferred to someone who abruptly told me that my order had been canceled, and hung up. It took me until Monday to talk to accounting to clear up the problem. However, there was the question of the priority shipping that I no longer needed. Marlene in accounting apologized for the rudeness, and transferred me to her supervisor, Kevin, to see if he could do something about deleting the priority shipping charges. Turns out Kevin was the rude schmuck from Friday who, again, abruptly told me "We talked on Friday and I already told you that your order had been canceled." No attempt to even ask why I was calling.If this is the way they provide service when I am trying to spend my hard-earned money, how would they provide service if I needed help with something?Screw them, I will pay more up front if it means I will be shopping with a store that actually cares about service. I am about to spend several thousands of dollars to upgrade my camera system, and Bingo Cameras will not get a penny of it."
"BAIT AND SWITCH!!! Avoid this company. I ordered a camera lens and they called to convince me of another type. When I decided to cancel the order, the CSR began calling me names! Do not do business with them."
"Stay as far away from this place as possible. Bait and switch operation. I tried to buy a Sony VX-2100, for $999, yes a VERY LOW PRICE. They called me to "confirm" my order and that's when all hell broke loose. They tried telling me that they're "wholesalers" and that the camera didn't come with a lens, viewfinder, or power cable/charger. Next thing I know, my order was COMPLETELY changed to a different camera and a bill almost triple that of my original order. At this point, I was so frustrated, that I wanted to cancel. I was then told that the shop was now closed and that I couldn't cancel the order until the following morning. The next day, I received 2 emails, for 2 separate invoices totaling even more than what was quoted the evening before. When I called Sonic Cameras back to confirm cancellation, they straight up lied to me saying the order was already shipped, and had the nerve to tell me to calm down or he'd "Hang up on my face" (exact words!). I called my credit card company to see if it had been charged yet, and luckily it wasn't. As a precaution, I closed that account to prevent any charges. I have NEVER had a worse experience with an online shop. If it's too good to be true......."
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