1/5

posted Sep-07-2006

"I called them to order a Kenwood DPX701 headunit for my car. I specifically asked the sales associate if they had it in stock, and his reply was "yes". Great.
7 days go by and I still do not have a tracking number and it the order still shows processing. I call up to see what the hold up is, and this Sales Associate explains they do not have it stock. I asked if they knew when they would be getting it back in stock, he said there is no indication of any time soon. So the first guy lied to me by saying it was in stock. Fine. I ask the sales rep to kindly cancel the order. He said OK, tells me the order is cancelled and apologized for any confusion.
The following week, I receive an e-mail with a tracking number that says that my item has shipped. ??? I call up and this sales rep says the order was never cancelled. I speak to his manager and I tell him to recall the package and not to charge my card. No problem he says, "I'll call you back if we have any problems" the package is recalled and my card IS charged. No call back. I call my bank, explain the issue and they take it into their hands. 1 month later, the amount is credited back to my account, missing 15.00. BoA says no fault was done and that the amount not given back was to cover shipping costs. WHICH BY THE WAY WERE FREE FOR THE ITEM I PURCHASED.

BOGUS COMPANY. Save yourself the almost guaranteed headache and buy from an honest dealer.

I purchased it from Crutchfield for $150 more, AND COULDN'T BE HAPPIER with my purchase and 2 year warranty from the manufacturer, instead of it being warrantied through these knuckleheads. $150 dollars is small price for piece of mind, knowing that I am getting a legitmate product backed by a MANUFACTURER warranty

They can't handle an order, do you really think they can repair the products they sell?

NEVER WILL THEY GET MY BUSINESS AGAIN."

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1/5

posted May-28-2009

"I ordered a part from them and it was defective. I decided I did not want to use a product that was prone to being defective so I asked for a refund. They charged me a 20% restocking fee. I understand charging restocking fees or returns, but not when the item is defective from the get go. I won't be doing business with them again and I suggest neither do you."

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1/5

posted Sep-02-2009

"This is absolutely the worst buy I have every made. Your technical guy was wrong about the size that my speakers were after I told him what crutchfield said it was. I shipped the product back in return for the right size and you people still sent me the old shipment. I will never buy from you guys again. When I saw that you sent me the old product I just said its not even worth re sending again because it took 3 weeks before I got the same speakers re sent back to me. Horrible service and your technical people dont know what they are doing. "

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5/5

posted Sep-30-2011

"After talking to customer service everything was sorted out nicely. Their items are at competitive prices and they have great products. It's clear that they are a high end audio company that wants to keep their customers happy. Will definitely be doing business with them again in the near future."

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1/5

posted Jul-15-2009

"http://www.sonicelectronix.com/

Do not use this company. SonicElectronix is a scam. I was sold a Jensen unit that used and not new. After installing the product we noticed scratches and the remote as not working. After inspecting the box carefully a disclaimer on the box stating this is unit was opened and not used for Sonic Electronix to use as a display model for there website. When I purchased this product I was told it was brand new. If a product is opened and tampered with that is considered open box. After contact Sonic Electronix and being told that I would be getting a discount or a free steering wheel control I never got a call back. I was constantly told that a manager would call me and this never happened. I have submitted numerous tickets to there RMA department without any luck. Here is a fair warning when prices are cheap there is a reason why its cheap. Alot of companies out there are selling refurbished or used equipment as new. And http://www.sonicelectronix.com/ is one of them. Because I have already spent over 250.00 installing this unit I am pretty much stuck with a stratched unit and a remote that doesn't work. I suggest you search "sonic electronix scam" and you will see alot of bad reviews about this company. I believe all the good reviews were written by the staff at Sonix Electronix. If you end up having a problem with this company they will never return your call. Save yourself the headache and buy from a reputable dealer! THIS COMPANY IS WORTHLESS!!!"

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1/5

posted Oct-31-2007

"Avoid at all costs. This place is nothing but a "Bait and Switch" operation. They list stuff they know people want and then when they see it is delayed its the old "Do you want to switch to another product?" statement. I ordered a Sony Head unit on 10/24. It showed processing. I waited 5 days and I called them to see what was the status. Answer: "Its on backorder do you want switch to another product?". My response was "No". They said it would be in on Tuesday. Guaranteed. Well, called Tuesday morning. Yep. it will be sent out today. Great. Didn't get an email Tuesday and again the status was processing. called Tuesday night right before they closed. Yep. It going out tonight. Well, did not happen. Called Wednesday, got a different guy on the phone. Oh, the parts on backorder. "Can I switch you to another product?" No. you can cancel my order, Ahole! The thing that miffs me is that they already charged my CC. Why? They don't have it in stock. "

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4/5

posted Oct-26-2009

"This is a great vacuum for the price but you should inform the consumer of the CORRECT items on your listing, the vacuum DID NOT come with a POWER HEAD, it is powered by the suction power of the vacuum, NOT an external power source, but aside from that, it is a wonderful vacuum, and the shipping and communication was a delight."

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1/5

posted Feb-08-2010

"Very bad experience. Ordered a specific product, but at their convenience they substituted for a different product which was not compatible, and not what I ordered. Asked them to correct the situation. They required me to first return the incorrect item, at my own expense. I'm still waiting for the correct product that I originally ordered, and it's been 2 weeks now. I've communicated with them via email multiple times trying to get this resolved, and their last response simply told me that I should have ordered the product that, in fact, I did order. Obviously their Sales and Warranty departments do not communicate with each other, and they do NOT seem to care about good customer service. BEWARE!

20-Feb: Update - still have not received the correct item. Customer Service emailed to apologize for not sending a prepaid shipping label with the RMA, but that was over a week after I had already shipped the incorrect item back. They emailed me again just a few days ago to offer to reimburse me for the return shipping. My response was to request that they simply express ship the correct item to me, since it has now been several weeks. No response from them, so I can only assume I will never get the correct item. This is the worst online company I have ever dealt with, bar none."

This review was modified by ejg47022 on February 20 2010 08:12:51 AM

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1/5

posted Feb-28-2008

"I placed my order on 2/15. On 2/19 I called to get details on when my order was to be shipped and person on phone told me that it shipped that day and should receive on Thursday(2/20) or Friday(2/21). I did not receive my order until Monday the 25th. After opening the box, I noticed that there was no mounting plate and the wiring harness was different. I called and asked where was the mounting plate and was told that I would receive it on Tuesday the 26th. On the 26th I received another wiring harness but no mounting plate. Upon trying to see if this subwoofer worked I hooked it according to instructions and found that it did not work. This unit is a plug and play sub. I have another car with same sub in and decided to trouble shoot and found that my sub worked. The sub received was either defective or damaged (packaging left to much room for shifting). I decided to do an RMA and get another but was told that I need to send this back on my dime. I DID NOT LIKE THAT but I did it anyway so I could get my new product ASAP. In speaking with the warranty people, I asked "couldn't you send another to while this is transit back to you" (seemed like the best customer service thing to do)but was told they could not and that I would have to wait for you guys to receive and then it would take another 1-3 days to be processed then another unit would be sent. So the way I see it is that it is going to take another 10 days!! THAT SUCKS! NOT HAPPY WITH SONIC! Follow through is not good. Audix needs help keep get sent warranty dept. I think more could have been done to make and keep a customer.
"

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1/5

posted Apr-09-2008

"I cannot recommend Sonic Electronix in any way. The email asked me to wait for them to make any errors right before I left negative feedback. I made them aware that they charged me for UPS 3 day shipping but received standard 5 day ground UPS the day after I ordered and it shipped. That was 21 March, 2008. They overcharged me $26.22, yet they have failed to return my phone calls, emails, or support tickets for this. I WANT MY DAMN MONEY!!!!!! Additionally, I ordered a new Kenwood model DNX5120, I asked the sales associate to add the required XM cable and tuner that will work with it. He told me which to order. Upon receipt it is the wrong cable as the new Kenwood cable is not even on the market yet (they are the so called experts huh?). I had already opened the cable to try to install when I found out it would not fit. Upon calling and waiting 45 minutes I asked what I could do? They said return the XM tuner but I would pay a 15% re-stocking fee and would not receive a refund on opened merchandise. Now I am steamed as THEY, THE SONIC "EXPERT" sold me what I thought were the right components but were not, so why do I have to pay 15% for THEIR ERROR???? Plus possibly not getting a refund for the XM adapter cable that THEY said was the right one. But I would not find this out without opening it. I have now returned the items and received a standard email to allow them a week before asking any questions. A week? I know of bigger companies than them that grant refunds on returns the day they receive merchandise back.

My overall opinion is Sonic Electronix is just like those mail order camera stores in New York that once they have your money you play hell trying to get any service out of them. I just hope I have no warranty issues as I expect no help at all. I would not buy from these people, I would look elsewhere. Sonic Electronix President Nathaniel J. Victor, it is your company, you asked me to write this review, correct what is properly owed to me and I will say you fixed it. Otherwise I stand by these words."

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