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1,036 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","store_rating":"8.60","total_reviews":"1036"}, "store");)
reply posted May-07-2013 
“Please allow us a moment to rectify this situation. Your ordered an item which was delivered to you within the delivery estimate. It appeared to be damaged as it was allegedly not packaged enough for shipment overseas as you stated. We usually take extreme care of our shipments, packaging them and inspecting them prior to shipment. We clearly dropped the ball with your item. We have a damage claim started in order to compensate you for your troubles. We will notify you once this claim is completed which should be any day now. We appreciate your patience none the less. Please contact us if you are in need of any further information and we would be more than happy to assist as best we can. Thank you and we look forward to resolving this issue with you in full.”
reply posted May-07-2013 “Please accept our most sincere apologies. It is never our intention to lengthen the returns process. It appears that you purchased a head unit from our website and it did not fit properly so you returned it for a refund. Upon reception, we credited you for the head unit; however, we did not credit you for the install kit which was the missing value of $4 from your refund. We had agreed to refund you in full, but we did not. We incidentally must have overlooked the install kit as we were most concerned with the radio that was returned. For this inconvenience, we sincerely apologize, and we are willing to work with you in order to rectify your opinion of our business. Please let us know if there is anything we can to in order to completely satisfy you and we would be more than happy to assist.”
reply posted Apr-01-2013 “Initially, you had ordered an item that was a model you did not want. You proceeded to return the item in exchange for the proper one. The item you wanted was not in stock, and is currently still reflecting that status. We do sincerely apologize for the delays in processing your return; however, please know we are working hard in order to obtain that item for you. Please contact us so we can resolve this issue and completely ensure your satisfaction. Thank you for bringing this issue to our attention.”
reply posted Apr-23-2013 “We appreciate your patronage of our business. It is always our goal to ensure every customer is completely satisfied with their purchase, and clearly we have not done so in your case. You had ordered an item as a promotional combo, and one of the components came with the wrong wiring harness. We do apologize for the misinformation you were given by one of our representatives; however, the item was not available for immediate shipment as we had to order it from a third party vendor for you. Please note that this is not indicative of the quality of service we offer here at Sonic. We have since sent you the proper piece in the mail. You stated that we did not respond publicly, as well did not contact you when in actuality, we posted a public reply to this issue within 30 minutes of you writing it. We also made several contact attempts via email and phone but you did not reply. Please contact us so we can further assist you in this matter.”
reply posted Mar-21-2013 “It appears you ordered an item on 3/9, and the item was listed as in
stock when it was in fact, on backorder. We do sincerely apologize for
this as it is never our intention to list an out of stock item online.
Furthermore, you were given confirmation that your item was going to
ship within 24-48 hours when it was indubitably still out of stock. You proceeded to cancel the order, and we refunded you in full. This issue is going to involve some investigation in order to get clarity on the matter. Please contact us so we can further investigate and make sure you are completely satisfied with your transaction. We look forward to resolving this issue with you.”
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![Share](javascript:share_rating({"review_body":"I had a very good past experience with SonicElectronix where they promptly replaced a defective product. I decided to give them my business again because of this. My recent purchase was a similar positive one. My order arrived a few days ahead of when I thought it would and everything arrived in perfect condition. Best prices I've found on the web and wouldn't hesitate to order from them again. I received a follow up message asking if I received everything I needed and a thank you for being a valued customer. Most internet retailers sell you products cheap and then never think about you again. I appreciated the feel of their message, it was sincere. They also sent a link for me to review my experience. They didn't offer me anything to do this but something about how they asked left me with a positive feeling, this a positive review. Hard to get a good feeling from shopping on the internet, kudos! ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2780109#comment2780109","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"70-K5","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a wireless TV audio transmitter and head set from this company. It was an RCA model. I actually orded two sets as my wife watches a lot of TV. A stereo connector was not included with the orders so I called customer service and was told to buy a stereo connector. I went to Radio Shack & Best Buy and neither business had the correct connection or in Radio Shack's case they sold me a labeled "stereo" female to female connector that was not stereo. Finally went to an automobile stereo shop and they tested the bad connection and sold me the correct stereo connection for $20 bucks. The Sonics Electronics product was the RCA Wireless headphones w\/ 900MHz Transmitter. The cost was about $54 per unit including shipping. This is exactly what we needed for our hearing impairment condition. <br>The review may be a little long winded but this product is definitely a good alternative to the "TV Ears" product.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2736599#comment2736599","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"billywilly1943","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some Klipsch headphones and they sound AMAZING. Sonic Electronix always has the best service when it comes to consumer electronics. I could not be happier!","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2720911#comment2720911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Dp7191","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product selection, sales and return support, aperfect solution.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2717191#comment2717191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"newbanter","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Product was received in two days. Product was brand new as described. Price was 60% less than others I have seen online. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2674161#comment2674161","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Wascal10","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When your order is right they are good, when it is wrong..... They definitely need work.<br><br>I placed my order on 3\/9\/13, Resolution was on 4\/17\/13 <br><br>I placed the order and received my product very quickly. I dismantled my truck went to put my radio in and it wasn't compatible. Went to their website and it said it was compatible. I contacted Customer Service and found their website was wrong.<br><br>I had to return my radio. I eventual got my "FULL" refund. What happened inbetween?<br><br>Spoke to 6 different people. Had a partial refund, had wrong information sent to me twice. Had to keep contacting them to solve my problem. I had to do all the leg work for this order.<br><br>So 6 contacts, a dozen emails, reminding them to reimburse the full amount and 5 weeks of time, it has been settled.<br><br>What was offered for my troubles? Sorry and $5 off my next purchase.<br><br>A company isn't judged on how well they do when things go well but how well they do when things go wrong.<br><br>Update 4\/19\/13:<br><br>Thank you for your feedback. Again SE has given wrong information about this return. EVERYTHING was sent back, install kit included. I am not sure if this problem is with all returns or just mine. I hope it isn't systemic.<br><br>Plus, putting "it did not fit properly" and not put that it was due to incorrect information on the company's website sounds like I had a part in the problem of this return. Just own up and don't try to be political on review sites.<br><br>Update 4-23-13<br><br>Wow, defensive and trying to place the customer at fault. My complaint wasn't over the $4!!!! It was over the 5 weeks, multiple emails, phone calls and all the work I had to do to get the $4. It turned into the princple of the matter, not just the $4.<br><br>1. If you believe your website to be correct and so does the customer, then why would I need expert staff? The only time I needed expert staff was when your website gave me wrong information. Then they told me to go to the website and pick another one. That was the advice of your "expert staff" <br>2. Free shipping was advertised, not a special arrangement between you and I. I am sure you check your margins before offering "anything" to your customer.<br>3. I already spoke to your Customer Serivce about the install kit, they investigated it and found I had returned it. But you state that I did not, why? Are you on the same page as your other coworkers?<br>Why can't you just say, "sorry" and leave it at that? Is there a reason why the hole needs to be dug deeper? This issue had been closed, but then you comeback on there and try to justify your actions again.<br><br>6 1\/2 WEEKS!!!!! and I am still having to dealing with this!!! I tell you what, just reply, "Sorry for the inconvenience",and let it go.<br><br>While your at it. Who should I send my timecard to? This is turning into a part time job.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2642969#comment2642969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"swiftrain","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was searching for a pair of over-the-ear earbuds with in-ear speakers. I must have checked a few dozen websites. Everything either had terrible reviews or the price plus shipping was outrageous (I can't bring myself to spend more on earbuds than I did for my full-size headphones). That was until I found Sonic Electronix. I ordered a pair of JVC HAEBX5B for only $11.99 with free shipping. I received an order confirmation and tracking info was sent the following day. I will more than likely order a second pair of the earbuds from Sonic to have as a pair. I couldn't be happier.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2608471#comment2608471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"TyrisFlare","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sonicelectronix had excellent service. They shipped my order the next day and it took one day for my order to arrive on my door step. Thanks sonicelectronix!!","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2592517#comment2592517","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"78marcus78","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks for the speakers I was literally shocked at how fast they got to my house. The quality is damn good too. I don't remember the actual date of purchase, but I received the package the next<br>Day.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2577109#comment2577109","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Gousa5000","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"post was originally bad, and i had issues getting my replacement or store credit, Now to problem has been fixed and am satisfied with the outcome. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2575035#comment2575035","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Dankinney909","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a subwoofer from SonicElectronix.com yesterday (3\/26\/13) with free shipping. I was surprised to see a carrier that was unknown to me listed for the delivery, OnTrac. I looked up reviews and saw some really terrible stuff on Yelp and began to worry, but I just hoped for the best and kept tracking my package. Today I saw that it was out for delivery, but after reading all the reviews I didn't really feel very confident that I would receive it today. Sure enough, my package arrived around lunch time today (3\/27\/13). I am always thrilled when I receive one day shipping for free. Thanks SonicElectronix and OnTrac! ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2558291#comment2558291","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"TrinityTek2012","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"EXCELLENT SERVICE AS ALWAYS, I AM VERY PLEASED WITH PRICING, FREE SHIPPING AND DELIVERY TIMES. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2554379#comment2554379","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"FRANCOARMANI","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Placed an order for a flip screen dvd player and a navi box. I received the items within a reasonable amount of time. Upon installation of the components I noticed I have received the wrong plug for the navi box. I called customer service and they told me they will ship out the right part right away. Needless to say it has been over two weeks and still no part. I just called them back and it has not been shipped yet. One of the worst customer service I have experienced. I will not order from here again and warn others of this place.<br><br>Yes I revived the right harness and I have installed it problem is it will only show a black screen. I have called numerous times to get the we will get back to you promptly. Lol its been almost a month and still no word in fact sonic electronix just replied to my initial review check the dates. Its funny how you can pride yourself on customer service on review boards but in reality soniceletronix is very unreliable. Oh and buy the way the navigator unit still is inoperable and have yet to get a return call from a technician.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2551313#comment2551313","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Shawnrd81","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I initially had a bad experience with one order from Sonic. Since then, Dylan from Sonic has worked with me to correct the situation, and I am satisfied and confident that it was an honest mistake. <br>I will continue to do business with Sonic Electronix, and I am happy with their customer service. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2530585#comment2530585","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"tripsan","rating":"5"}, "single");){kind=link}
"Ordered the BTA6250D subtube from Bazooka. Shipping to the Netherlands would be no problem. Just cost me $133,-. Okay, still cheaper then buying it here in a store. Ordered it on April 1st and received it on April 16th in the original manufacturers box without any extra protection. As you can guess the subtube with built in amplifier was damaged after the 5500 miles trip. The same day I sent the claims form to Sonic Electronix with pictures. After 6 days not hearing anything I started calling with Sonic Electronix. To make a long story short: after 10 calls with either USPS or Sonic Electronixs I was informed that their 'claims officer' will look into this on May 10th. USPS unfortunately informed me today (may 7th) that the Dutch delivery company should have received a notification from Sonic or me (the receiver) 7 days after the 24th April... I have spent nearly 2 hours on the phone so far (quite a long distance call you might say) and Sonic Electronix has not done anything to help or speed up the process. I hope that something will happen before summer is over..."