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Store Rating and Reviews SonicElectronix

Homepage: http://www.sonicelectronix.com
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
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ResellerRatings Elite Member
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 8.90 / 10
Six-Month Reviews: 150
Lifetime Reviews: 244

   


Lifetime Rating: 8.75 / 10
All Stores Avg.: 7.81
8.41 Pricing of Products and Services
8.24 Likelihood of Future Purchases
8.13 Shipping and Packaging
8.28 Customer Service
6.39 Return or Replacement
Show Reviews Read all 244 reviews below.
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Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
28340 Avenue Crocker  
Suite 102-202  
Valencia, CA 91355
customer support email:
support@sonicelectronix.com
phone:
1-877-289-7664
customer support:
1-661-257-9993
business hours (est):
9:00am - 5:00pm Mon-Fri  
Closed Sat, Sun, National Holidays

FAX: 1-661-257-4737


 SonicElectronix Customer Reviews
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Reviews 1 - 15 of 245 1 | 2 | 3 | 4 | 5 | .... | 17   Next Page
Very Dissatisfied
Reviewer: Pup1k (1)
Click Here to See the Profile for Pup1k

8/29/08 12:35 AM
Absolutely terrible customer service!!! I placed my order for a $700 car stereo on Tuesday morning. I paid for the expedited shipping so I would receive the item to install on the weekend. Here it is Friday Item still hasn't shipped. I have called everyday asking for a status update they have assured me every day (three days now) that the item will be shipped. Called on Thursday to cancel order to give another company my money and they will not cancel nor issue a refund for an item they didnt ship. Unacceptable...

This review was modified by its author, Pup1k, on 8/30/08 4:51 PM.

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Reseller Reply    
Posted by
8/30/08 6:15 PM
Customer purchased the unit on Tuesday; however, his billing address did not match what his credit card company had on order. We contacted him to further verify his order and completed the verification on the night of 08/26/2008. His order would have shipped; however, the small antenna adapter for his specific vehicle did not arrive to us as anticipated and we shipped the order on the morning of 08/29/2008. The Pioneer AVIC-F700BT and other 2 accessories were in stock and we apologize for the 2 day delay. The method of shipment selected was not an expedited/guaranteed method such as UPS Next Day, but actually USPS Priority Mail which is required for shipments to a PO Box. Additionally, the item that was not in stock actually stated on the item page usually ships in 1-2 days and it did as the order was approved the night of 08/26, which would make 08/28 the first day following the 27th and 08/29 the 2nd day (the day it shipped). We will provide further correspondence with the customer to resolve his dissatisfaction.

SonicElectronix
nvictor

Very Satisfied
Reviewer: Speedcult (1)
Click Here to See the Profile for Speedcult

8/13/08 3:31 PM
As always, fast shipping, great price for products and flawless transaction! Thanks again, you guys ROCK!!! Recommend to anyone looking for a reliable company to buy from.

Very Satisfied
Reviewer: jammer01061989 (1)
Click Here to See the Profile for jammer01061989

8/7/08 5:37 PM
I just got one 10" audiobhan and a 800watt max dule amp from here and there great my 10 hits hard in my dodge dakota ext cab and had ppl think i had 2 10" in there!!! the shipping was a little longer then i wanted but was worth it in the end i am happy and satisfided with sonicelectroixs and audiobahn

Very Satisfied
Reviewer: fistfight (1)
Click Here to See the Profile for fistfight

8/5/08 7:23 AM
I was looking for two grills for a set of Alpine 12" subs I had ordered from another company. This was one of the only 3 places I could find them online. I was nervous about ordering from them because I had never heard of them or done business with them before. I was pleasantly surprised after I ordered the grills that the order was set to be delivered within two days even though I selected UPS ground. I would order from this company again if this is how they treat all their orders

Very Satisfied
Reviewer: jikinn (1)
Click Here to See the Profile for jikinn

8/4/08 2:04 PM
I ordered a radar detector for a friend because her old one broke. This one is great! She is very happy with the new detector, and I like that the volume drops by at least half after the initial alert, so it's not deafening the whole time it's alerting.

Very Satisfied
Reviewer: sam954 (1)
Click Here to See the Profile for sam954

8/2/08 3:38 PM
SoncicElectronix is great. They have a really good selection. Fast Shipping, Low Prices, and great communications. I am planning on buying from them for any of my future car audio needs! Buy from Sonic Electronics.

Very Satisfied
Reviewer: C1truXX (1)
Click Here to See the Profile for C1truXX

7/31/08 7:54 PM
My order was delivered on time and I'm extremely pleased with my order. The Polk Audio subwoofer I ordered is fantastic and goes well with the Kenwood amp I ordered from them as well! Excellent service, the order processing was very prompt and therefore delivery was fast. Will order from Sonic Electronix again.

Neither Satisfied nor Dissatisfied
Reviewer: trinni (1)
Click Here to See the Profile for trinni

7/31/08 10:20 AM
I placed an order for a j-link (385130) for the unit I got from Sonic Electronics on 6/26/2008. The shipping agreement said it’s going to take 2-5 working days to get to me, and I have been calling and calling and it seem no one knows or can tell me where my shipment is. Is it lost in the mail? I know; I’m not going to shop with Sonic Electronics ever again. I’m going to try me best to find what ever I need somewhere else. The service I got, and still getting from Sonic is not good or helpful. And to this date I have not received my item j-link (385130).

Very Satisfied
Reviewer: DarceyK (1)
Click Here to See the Profile for DarceyK

7/30/08 8:33 PM
This was my first time ordering with SonicElectronix and from the initial phone call to the receipt of my product, the service was top-notch! The customer service rep who handled my phone order was courteous and helpful. The price of the product was excellent and was packaged well to prevent damage during shipment. I would definitely order with this company again and would highly recommend them to friends and family.

Very Satisfied
Reviewer: tlkraus1965 (2)
Click Here to See the Profile for tlkraus1965

7/28/08 9:55 PM
Easy to use website, quick shipping, product as described, fair shipping costs and great customer service after the sale. AAA++ I will be a repeat customer.

Very Satisfied
Reviewer: tramond (1)
Click Here to See the Profile for tramond

7/27/08 10:25 PM
Fast processing and shipping, especially for a holiday weekend. Great price, great product. Would recommend for anyone interested in purchasing electronics.

Very Satisfied
Reviewer: randy_man (1)
Click Here to See the Profile for randy_man

7/25/08 10:32 AM
Products arrived without a problem. I had no troubles at all and would gladly order from them again.

Somewhat Satisfied
Reviewer: mightymouse4555 (1)
Click Here to See the Profile for mightymouse4555

7/24/08 8:45 PM
stereo works and looks great , got the right installation kit but received the wrong wiring harness

Very Satisfied
Reviewer: dumdumhead (1)
Click Here to See the Profile for dumdumhead

7/24/08 7:39 PM
Excellent seller. Product arrived fast and in excellent condition. Highly recommended!

Very Satisfied
Reviewer: drnabjr (1)
Click Here to See the Profile for drnabjr

7/23/08 7:37 PM
I chose SonicElectronix because they not only had the lowest price but they had great reviews. I wasn't disappointed. I received my product quickly and in excellent condition. Thanks. I will probably being doing business again.

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