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Consumer Electronics, Automotive, and Music, Instruments, CDs
869 reviews![Facebook share](javascript:share_rating("{"link":"\/store\/SonicElectronix","store_thumb":"\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","store_rating":9,"total_reviews":"869"}", "store");)
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posted Feb-07-2012“We're disheartened to hear of your dissatisfaction with our business. Generally, our fit-guide is very accurate and these situations don't occur often; however, we sincerely apologize for the frustration you’ve experienced from our discrepancy. We strive to ensure all of our customer's satisfaction; especially yours. Our intention was never to cause these negative emotions. The Customer Service Lead assigned to your issue works a Monday-Thursday shift; meaning, he wasn't available until yesterday in order to further assist you. Upon reviewing your account, he contacted you at his earliest availability to find a suitable solution and ensure this matter was properly addressed. The harness you required for your installation was shipped out today via expedited shipping: we wanted to everything possible to allow for a prompt delivery. We hope our actions have rectified your opinion of us; please let us know if you have any additional questions or concerns.”
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posted Feb-03-2012![Share goksucats review](javascript:share_rating({"review_body":"Never,ever again. After reading the reviews on here, I expected great service. All my past experience with other electronic online retailers have been very positive, but after finding I could save myself about $30, I thought I\u0027d give Sonic a shot. Bad idea. I purchased a JVC A\/V unit, harness, kit, and antenna adapter from Sonic on January 4th, 2012. The website directed me to order a harness that did not retain the warning chimes. I ordered the equipment, and my buddy helped me install last weekend. Bear in mind, after I placed my order, as I had no experience with SonicElectronix, and am not as versed in car electronics as my buddy, I called them and confirmed that, in fact, everything was in order and that I had what I needed. I wanted to know this before it was shipped out. After the installation we realized the chimes weren\u0027t working. I called Monday, and after a period of time with customer service, they told me I needed a different harness. The customer service agent said I did a good service as they were going to update their website to reflect the correct harness so this problem wouldn\u0027t be encountered again. They have since fixed the website to reflect the correct harness. A customer service agent I spoke tried to sell me the correct harness for a measly $2 off the cost charged on the website, and to pay for the return shipping on the incorrect harness. I only realized this after I went online to see how much it would have cost me with the new stereo if the website had steered me to the correct harness to begin with. I called Tuesday, left a message stating that IMO that was unacceptable, and he called Tuesday and I missed him. I called Wednesday first thing and haven\u0027t heard back from him the rest of this week (it\u0027s now Friday night). I placed a call this evening, and spoke to somebody else who did little to help. So a half a day wasted installing, 35 minutes on hold with the customer svc agent on Monday only to try and discount the item $2, and no return calls this week from the service agent is worth about 4 bucks. Unacceptable, unbelievable. And after saying I wanted to return everything and order elsewhere, they want to charge me 10% restocking fee. I\u0027m glad your future customers won\u0027t receive the incorrect harness, but you also shouldn\u0027t treat me as a guinea pig. Sonicelectronix sent me the wrong one, wasted half my Saturday, and haven\u0027t returned my calls. As angry as I am about the incorrect harness, the two things that really anger me and reflect the poor customer service, are going three days without a phone call from my assigned customer service guy, and the fact that I did call after I placed the order as I wanted to make sure I had what I needed and was told everything was in order. Do yourselves a favor, order elsewhere as you just can\u0027t be certain they are going to direct you to order the correct merchandise and won\u0027t assist you if they do have you order the wrong product. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1221563#comment1221563","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"goksucats","rating":"1"}, "single");)
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posted Jan-25-2012![Share visionrule review](javascript:share_rating({"review_body":"Good price and fast shipment. Will buy from the store again.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1193655#comment1193655","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"visionrule","rating":"5"}, "single");)
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5/5
posted Jan-24-2012![Share davidoh89 review](javascript:share_rating({"review_body":"I had some issues irrelevant to their quick service. They contacted me immediately and went out of their way to help me. Excellent customer service, excellent pricing. I will do with them again!!","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1189577#comment1189577","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"davidoh89","rating":"5"}, "single");)
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posted Jan-24-2012![Share ozozzandozzy review](javascript:share_rating({"review_body":"Very helpful, quick and responsive. Lowest price for a car dash kit that I wanted. First unit was defective, but they immediately took care of that for me. I will definitely do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1187579#comment1187579","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"ozozzandozzy","rating":"5"}, "single");)
Share review![Share micah001 review](javascript:share_rating({"review_body":"I had some problems with the customer service, but they completely redeemed themselves. There was an issue with me not receiving my order because I wasn\u0027t able to sign for the UPS delivery. It was sent back to Sonic Electronix, and when I called, they said they were going to have to charge me the shipping fee that they got from UPS. Their customer service was willing to work with me, and left me completely satisfied. This site is much cheaper than Crutchfield, and I would recommend it.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1177717#comment1177717","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"micah001","rating":"5"}, "single");)
Share review![Share Cactus-Patch-Arizona review](javascript:share_rating({"review_body":"Friendly service, very competent sales associates to make sure you get the correct merchandise when you place your order. There shipping department gets it out the door and to you fast and does a superb job with packing your item so there\u2019s no damage during shipment. They also E-mail you documentation to keep track on the status of your order every step of the way. SonicElectronix has there act together, other online audio electronic company\u2019s should follow there standards. When ever I need audio electronics you bet I will be back.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1177193#comment1177193","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Cactus-Patch-Arizona ","rating":"5"}, "single");)
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![Share qthegaijin review](javascript:share_rating({"review_body":"Fantastic Seller. Quick Item shipment, Highly recommended! ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1176129#comment1176129","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"qthegaijin","rating":"5"}, "single");)
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posted Jan-17-2012![Share PhiESS review](javascript:share_rating({"review_body":"Love the prices and prompt delivery! Getting the wiring harness and install kits for free with every car stereo purchase helps out a lot since I don\u0027t have to look for them or even buy them. Saves time and money buying through them. I always buy car stereos through them and refer my friends when they need stereos as well.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1168723#comment1168723","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"PhiESS","rating":"5"}, "single");)
Share review![Share RLS5654 review](javascript:share_rating({"review_body":"Service (shipping) was quick. Price was very competitive. Communication was good. Thanks!","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/comment\/1158085#comment1158085","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"RLS5654","rating":"5"}, "single");)
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"This is my third order from Sonic Electronics and they have all been excellent. Beside having great prices and fast, usually free, shipping I really like the interaction with the sales team. All companies have rules and with most companies the rule is the rule is the rule, end of story. Sonic is different in that they will listen to your questions and if the rule doesn't make sense they will do something about it. This is a very rare attitude and one most companies ignore. At Sonic they will do everything reasonable to make the customer happy."