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1,041 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","store_rating":"8.80","total_reviews":"1041"}, "store");)
reply posted May-07-2013 
“Please allow us a moment to rectify this situation. Your ordered an item which was delivered to you within the delivery estimate. It appeared to be damaged as it was allegedly not packaged enough for shipment overseas as you stated. We usually take extreme care of our shipments, packaging them and inspecting them prior to shipment. We clearly dropped the ball with your item. We have a damage claim started in order to compensate you for your troubles. We will notify you once this claim is completed which should be any day now. We appreciate your patience none the less. Please contact us if you are in need of any further information and we would be more than happy to assist as best we can. Thank you and we look forward to resolving this issue with you in full.”
reply posted May-07-2013 “Please accept our most sincere apologies. It is never our intention to lengthen the returns process. It appears that you purchased a head unit from our website and it did not fit properly so you returned it for a refund. Upon reception, we credited you for the head unit; however, we did not credit you for the install kit which was the missing value of $4 from your refund. We had agreed to refund you in full, but we did not. We incidentally must have overlooked the install kit as we were most concerned with the radio that was returned. For this inconvenience, we sincerely apologize, and we are willing to work with you in order to rectify your opinion of our business. Please let us know if there is anything we can to in order to completely satisfy you and we would be more than happy to assist.”
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![Share](javascript:share_rating({"review_body":"I ordered a remote starter and a Pioneer head unit for my vehicle from Sonic, and my oh my am I impressed by their service! I purchased it from their will call center and got it installed SAME DAY! I got all of my questions about the products answered by the customer service rep. Sonic has a very knowledgeable staff as well as some of the best prices on the market. I will definitely shop here in the future!","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2995693#comment2995693","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Nydiasalcedo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great prices on everything and SUPER FAST Shipping :)","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2947155#comment2947155","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"hotutahguy","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"i love sonic electronix! they have the best prices i have found on the internet unlike overpriced crutchfi**d or b**t buy. they provide free shipping via OnTrac so you get your order twice as fast as with UPS or Fedex and they provide a large knowledge database for those of us that are confused by all the technology. i am a fan for life and recommend them to all my family and friends. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2936535#comment2936535","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"ocgreg","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"friendly sales advisor and prompt service. received what I ordered.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2934557#comment2934557","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"3puttpar5","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered the BTA6250D subtube from Bazooka. Shipping to the Netherlands would be no problem. Just cost me $133,-. Okay, still cheaper then buying it here in a store. Ordered it on April 1st and received it on April 16th in the original manufacturers box without any extra protection. As you can guess the subtube with built in amplifier was damaged after the 5500 miles trip. The same day I sent the claims form to Sonic Electronix with pictures. After 6 days not hearing anything I started calling with Sonic Electronix. To make a long story short: after 10 calls with either USPS or Sonic Electronixs I was informed that their 'claims officer' will look into this on May 10th. USPS unfortunately informed me today (may 7th) that the Dutch delivery company should have received a notification from Sonic or me (the receiver) 7 days after the 24th April... I have spent nearly 2 hours on the phone so far (quite a long distance call you might say) and Sonic Electronix has not done anything to help or speed up the process. I hope that something will happen before summer is over...<br><br>Update May 29th 2013:<br>Thanks to the interaction of Customers Satisfaction Specialist Dylan I have received a new Bazooka BTA6250D in good order! Sonic Electronix is going to settle the claim with USPS and decided not to let me wait until the outcome of it. The subtube was very well packed and shipped. I can claim the import taxes back so I (finally) have my desired subtube for the price I had hoped. I have changed my rating about Sonic Electronix because they have showed that the service is excellent after all. The claims officer did not live up to the five star service Sonic Electronix would like to provide but Dylan P. did everything to give this issue a positive outcome. I am confident that the first shipping was a clear mistake and I would (still) order anything from them in the future. Best regards from Amsterdam, Rutger-Jan Leewens","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2784377#comment2784377","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Rutger-Jan ","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had a very good past experience with SonicElectronix where they promptly replaced a defective product. I decided to give them my business again because of this. My recent purchase was a similar positive one. My order arrived a few days ahead of when I thought it would and everything arrived in perfect condition. Best prices I've found on the web and wouldn't hesitate to order from them again. I received a follow up message asking if I received everything I needed and a thank you for being a valued customer. Most internet retailers sell you products cheap and then never think about you again. I appreciated the feel of their message, it was sincere. They also sent a link for me to review my experience. They didn't offer me anything to do this but something about how they asked left me with a positive feeling, this a positive review. Hard to get a good feeling from shopping on the internet, kudos! ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2780109#comment2780109","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"70-K5","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I recently ordered a wireless TV audio transmitter and head set from this company. It was an RCA model. I actually orded two sets as my wife watches a lot of TV. A stereo connector was not included with the orders so I called customer service and was told to buy a stereo connector. I went to Radio Shack & Best Buy and neither business had the correct connection or in Radio Shack's case they sold me a labeled "stereo" female to female connector that was not stereo. Finally went to an automobile stereo shop and they tested the bad connection and sold me the correct stereo connection for $20 bucks. The Sonics Electronics product was the RCA Wireless headphones w\/ 900MHz Transmitter. The cost was about $54 per unit including shipping. This is exactly what we needed for our hearing impairment condition. <br>The review may be a little long winded but this product is definitely a good alternative to the "TV Ears" product.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2736599#comment2736599","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"billywilly1943","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered some Klipsch headphones and they sound AMAZING. Sonic Electronix always has the best service when it comes to consumer electronics. I could not be happier!","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2720911#comment2720911","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Dp7191","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great product selection, sales and return support, aperfect solution.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2717191#comment2717191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"newbanter","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Product was received in two days. Product was brand new as described. Price was 60% less than others I have seen online. ","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2674161#comment2674161","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Wascal10","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"When your order is right they are good, when it is wrong..... They definitely need work.<br><br>I placed my order on 3\/9\/13, Resolution was on 4\/17\/13 <br><br>I placed the order and received my product very quickly. I dismantled my truck went to put my radio in and it wasn't compatible. Went to their website and it said it was compatible. I contacted Customer Service and found their website was wrong.<br><br>I had to return my radio. I eventual got my "FULL" refund. What happened inbetween?<br><br>Spoke to 6 different people. Had a partial refund, had wrong information sent to me twice. Had to keep contacting them to solve my problem. I had to do all the leg work for this order.<br><br>So 6 contacts, a dozen emails, reminding them to reimburse the full amount and 5 weeks of time, it has been settled.<br><br>What was offered for my troubles? Sorry and $5 off my next purchase.<br><br>A company isn't judged on how well they do when things go well but how well they do when things go wrong.<br><br>Update 4\/19\/13:<br><br>Thank you for your feedback. Again SE has given wrong information about this return. EVERYTHING was sent back, install kit included. I am not sure if this problem is with all returns or just mine. I hope it isn't systemic.<br><br>Plus, putting "it did not fit properly" and not put that it was due to incorrect information on the company's website sounds like I had a part in the problem of this return. Just own up and don't try to be political on review sites.<br><br>Update 4-23-13<br><br>Wow, defensive and trying to place the customer at fault. My complaint wasn't over the $4!!!! It was over the 5 weeks, multiple emails, phone calls and all the work I had to do to get the $4. It turned into the princple of the matter, not just the $4.<br><br>1. If you believe your website to be correct and so does the customer, then why would I need expert staff? The only time I needed expert staff was when your website gave me wrong information. Then they told me to go to the website and pick another one. That was the advice of your "expert staff" <br>2. Free shipping was advertised, not a special arrangement between you and I. I am sure you check your margins before offering "anything" to your customer.<br>3. I already spoke to your Customer Serivce about the install kit, they investigated it and found I had returned it. But you state that I did not, why? Are you on the same page as your other coworkers?<br>Why can't you just say, "sorry" and leave it at that? Is there a reason why the hole needs to be dug deeper? This issue had been closed, but then you comeback on there and try to justify your actions again.<br><br>6 1\/2 WEEKS!!!!! and I am still having to dealing with this!!! I tell you what, just reply, "Sorry for the inconvenience",and let it go.<br><br>While your at it. Who should I send my timecard to? This is turning into a part time job.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2642969#comment2642969","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"swiftrain","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was searching for a pair of over-the-ear earbuds with in-ear speakers. I must have checked a few dozen websites. Everything either had terrible reviews or the price plus shipping was outrageous (I can't bring myself to spend more on earbuds than I did for my full-size headphones). That was until I found Sonic Electronix. I ordered a pair of JVC HAEBX5B for only $11.99 with free shipping. I received an order confirmation and tracking info was sent the following day. I will more than likely order a second pair of the earbuds from Sonic to have as a pair. I couldn't be happier.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2608471#comment2608471","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"TyrisFlare","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Sonicelectronix had excellent service. They shipped my order the next day and it took one day for my order to arrive on my door step. Thanks sonicelectronix!!","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2592517#comment2592517","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"78marcus78","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks for the speakers I was literally shocked at how fast they got to my house. The quality is damn good too. I don't remember the actual date of purchase, but I received the package the next<br>Day.","link":"http:\/\/www.resellerratings.com\/store\/SonicElectronix\/review\/2577109#comment2577109","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SonicElectronix.jpg","store_name":"SonicElectronix","username":"Gousa5000","rating":"5"}, "single");){kind=link}
"Thanks once again to everyone on the SonicElectronix team!! I have now ordered from you twice and both times it has been hassle free! My ordered products arrived ahead of estimated delivery dates, and was just as described brand-new, brand-name products at very competitive prices and overall value. I am glad I stumbled across your site when looking for audio products. I will be ordering again and am turning all my audio-file friends onto your site and its excellent service and incredible deals as well!! Please Keep up the good work Sonic Electronix........you are doing it right my friends!!!
Dave--Very Satisfied Customer! "