1/5

posted Jan-21-2012

"Ordered a Zinwell WB68. No issue, delivered on time. Too bad for me I could not get around to installing it until December. They have a 30 day return policy, after that you have to deal with the manufacturer. This is a DIY installation. I had to do a bit of traveling for a new company and had no time. Sure, that is not their problem, but the switch turned out to be defective. They wanted me to then deal with Zinwell myself. I asked to retunr it and that was the response. I would have been happy with store credit for future purchases, but no, now it is my problem. The main reason I am even complaining is that the price I was charged 51.99 is so much higher than other online retailers. I paid 18.99 for a new switch from another retailer. It worked. Now I have an overpriced broken switch. I am out 51.99. Other issue is teh amount of time I spent debugging this switch, figured out the even numbered transponders on all satellites did not work on even numbered switch outputs (2,4,6,8). I could see dealing with Zinwell if the switch had been installed and failed some time later. This was DOA. I guess my point is, install whatever you get from them right away, but also check prices elsewhere before buying. "

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5/5

posted Dec-23-2011

"I wanted to order the Logitech Revue for a family member for Christmas, and with all the stores sold out in my area, I found Solid Signal was still accepting orders.

After placing my order, I got a notification that they were on back-order and would take an extra day or two... time which I didn't really have because it was just a few days until Christmas. I called Solid Signal to find out how long until their next shipment came in. They said it should be there the following day, and with overnight shipping (which I ordered) I could have the order by Christmas.

The following day I called to check on my order. Due to a truck running late, they were not able to guarantee my order would be shipped by 5:00 when their warehouse closed. I started preparing to go with plan B since it sounded like my Logitech Review wasn't going to make it on time.

Later that night (at 7:00 PM) I got an email notification that my order had shipped. I was so pleased, and I knew that someone from Solid Signal must have worked late to make sure that package got sent, I contacted them to let them know I appreciated their work. I found out several people had worked late to make sure those orders got shipped.

I was very impressed with the service they gave going above and beyond their job descriptions to make sure my order was here by Christmas. The truck running late was something they had no control over, but they really stepped it up and made it work.

Thank you Solid Signal. I will certainly order from you again!"

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1/5

posted Dec-17-2011

"I ordered a package that included a Slimline 5 dish and tripod. The reflector (i.e. the dish itself) was damaged in shipment. I returned it. They replaced it. The replacement was also damaged in shipment. Both instances of shipping damage were completely preventable had Solid Signal bothered to do a better job of packaging. But their packaging is very superficial. They would probably replace it again if I asked; I'll give them credit for that. But I'm too busy to play this game. Mail order only works when the seller respects your needs, and my needs are for new products to arrive in new condition. I will not do business with them again. "

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5/5

posted Nov-21-2011

"I ordered the heavy duty chimney antenna mount to replace a rather sketchy unit that was causing me lack of sleep as it supports two rather substantial ham radio antennas. What I got two days later was a Sherman tank of a unit, well and thoughtfully packed (order one, you'll see what I mean!) with no missing parts and amazingly everything fits! Description was understated, if anything, delivery was absolutely fast, packaging was solid and instructions were to the point. The mount is up and functioning and I don't suppose I'll be making the trip up that ladder again soon! By all means order with confidence from these people!"

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1/5

posted Nov-16-2011

"Well I'm sure the product is great. It was the customer service. I had to pay for 2day shipping. It was shipped 11-10-11 and I received it 11-15-11. Business days only. When did we go to 3 day weekend ? Well Miss JENIN SALAM. I don't recommend using your web.That was $ 31.95 for shipping. I think they need to do better.. Not a happy customer...!!!!!!! Give some money back.."

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5/5

posted Nov-10-2011

"I have installed my VHF/UHF antenna and components recently purchased from Solid Signal. When I was searching for an antenna system to replace the cable TV service, I came across Solid Signal. I used the "Antenna Help" e-mail request form to get advice. I ordered exactly what was recommended: Winegard
HD7010 antenna, Solid Signal RG6 Quad Shielded coax, and a Zinwell Digital Converter Box for one on my TVs. I received the shipment in just a few days. The end result is that both my HDTV and my analog TV (using the Zinwell) have picture qualities far exceeding the previous CATV system. I am extremely pleased with the products, delivery, prices, and advice I received from Solid Signal. "

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5/5

posted Oct-28-2011

"Escellent company to deal with. Placed an order and they shipped it the same day. Prices are better than other sites also.
I had a question and their customer service rep, Jenin Salam, contacted me right away with the information needed. Thanks Jenin.
I wish other companies customer service responded as fast as Jenin did. It is definitely a lost art."

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5/5

posted Oct-28-2011

"I was able to find a Zinwell Analog Pass-Through Digital to Analog Converter Box through Solid Signal for an exceptional price. Jenn Salam was very helpful when I requested an additional box to be shipped. I was advised they were on back order and the date to expect delivery. Delivery was earlier than expected and I have nothing but good reviews for the product."

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5/5

posted Oct-25-2011

"i would like to share the excellent experience i had with Solid Signal, both with respect to one of its products and also with its overall customer service. some time ago, i decided to "cut the cable" and look for alternative (and cheaper) ways to watch television. after some research into a suitable outdoor antenna, i had a rough idea of what i needed. i sent an e-mail to Solid Signal asking for advice as to which antenna to buy for my location. within hours i received a detailed answer by e-mail from tech support. not only did i get advice which antenna would be the most suitable but, thanks to all the active links in the e-mail, i knew what other components i would need and how to install the antenna. my order was shipped immediately and arrived in a couple of days. installation was easy and we now receive 14 channels, including major networks and public television, with perfectly clear images. Quite pleased!"

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5/5

posted Oct-14-2011

"This is by far one of the greatest web stores on the net. There website is very easy to navigate. Prices are great and there customer service is A1. The merchandise is top notch!!!"

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