Super fast! Ordered 11/16/09 rec'd 11/18/09. Order was just an eave mount for an antenna, box was damaged a little bit but no worries as the mount is heavy steel.

I had a terrible time with this reseller. I clicked a Google ad from them claiming the YX510 was only 267.99. When I clicked it sent me to their main page. After looking around I found the product they advertised. It was an open-boxed item and depicted in the small writing. I also noticed they required a 10.00 rebate to be mailed in to get this price. Now for the worst part..... The rebate was expired. In the end, they wanted 277.99 plus 7.95 for a used item advertised as new. The seller wasted about 30 minutes of my life that I want back. Go elsewhere if you can find your way out. Stay away folks !!

Ordering from this site was a breeze. Easy checkout process, received updated emails on order status and shipping was fast

I bought a analog to digital TV convert box (Access HD) from Solid Signal with the government coupon. After receiving the box, I found it could not be powered on. I contacted Melissa.She replied promptly and agreed to switch the box with another brand with the same price and they paid for the return. So far I feel positive regarding the customer service of Solid Signal.I checked Fedex and they have received the return box on Sep 9th. Let me see how thing going. I will update this post later after I receive the replacement.  
 
 
 
Update: I received the replacement today. Works fine. Thanks for the customer service,nice and prompt.  

This review was modified by its author, ryanzuo, on 9/17/09 9:54 PM.

I had a problem with my order with Solid Signal and they resolved the problem promptly. They shipped me a CM-7000 that had been opened. After I contacted them, they shipped me a replacement that was new and sealed. If there's a problem with your order, contact them to resolve it.

This review was modified by its author, dial218, on 7/7/09 2:39 PM.

Nice packing job,this firm slapped a UPS tag on the box the item came in.It is a miracle it  
survived the journey.I would shop elsewhere as  
these people are too cheap to buy boxes and packing materials.

The product is the Winegard 2002. The antenna went bad after 2 days. I had to send it back and was charged shipping - BOTH WAYS. So I spent over $20 for a faulty antenna. I will never use this company again. I really feel ripped off. I contacted customer service and they really couldn't care less.  
 
UPDATE:  
The complaint I entered here went straight to the marketing department who then got back to me immediatly to set things straight. They in fact noticed that I was supposed to get free shipping and they agreed to refund the whole purchase price without deducting shipping, and promised to credit my return shipping fee.  
 
They mentioned they would try to communicate to customer service what was going on, so if you have a problem contact customer service first, then go to marketing.  
 
This woman was very helpful  
Melissa Giesler  
Marketing Assistant  
Melissa@solidsignal.com  
248-479-2230  
M-F 8-5 (EST)  

This review was modified by its author, PatHM, on 6/6/09 11:00 AM.

They had the best price for the converter box I was looking for... Channel Master 7000. Yes, it was sent without an outer box, but I did not notice any damage to the contents. I made my order late on Saturday, May 23, and it was shipped out on Tuesday (Monday was Memorial Day). Nothing to complain about with this retailer, so in fact, I've used them again to order converter boxes for my mom. I should mention that I had trouble when trying to set up and use an account on their website. I think it's because my e-mail address is long and/or because it has a hyphen in it, but I received an error when trying to place the error. Fortunately, nothing went wrong (for example, DTV coupons did not become invalidated) and I was able to submit the order without using an account but still specified my e-mail address for receiving the status of the order.

This review was modified by its author, jimrin, on 6/1/09 8:46 AM.

This company was excellent. My son needed converter boxes for a local nursing home for his eagle scout project. The representatives were VERY supportive of this worthwhile project. They worked with us on the details, returned calls within an hour. They also were very efficient, shipping 50 boxes and 13 antennas which arrived the very next day! Thank you Solid Signal!

6/1/09: Another order was an antenna, which arrived NOT double boxed. Neither this nor my previous order was damaged, and I may order from SS again. I also appreciate the problem in finding an outer box for a long skinny antenna. But I do not like being mislead.  
 
5/4/09: Everything fine with this order. Clearly they are trying to be good, from time to time at least, considering the other negative reviews. We shall see what future buyers say.  
 
I did not see on the site anything about double boxing, so I inquired by email before placing my order. They said that digital converter boxes were the one item which they did not usually double box, but did so for me cheerfully at no extra charge. So it sounds like they do double box all antennas now, e.g.  
 
My only very minor complaint was that the item was not -centered- in the packing material, but hardly any stores bother to do that. That is, when the inside item is on the bottom of the shipping box, with all the packing on top, and then not protected as well as it could have been.

This review was modified by its author, Memento2, on 6/1/09 8:28 PM.

Folks avoid this merchant like the plague. They clearly take people's business for granted. My order arrived with no packing material inside the outer container to protect the items I ordered. As a result, the contents were all banged up. Then I discovered Solid Signal shipped me product that someone else had returned to them. It's obvious as a sore thumb because there are return labels stuck to the outside of the manufacturer boxes and you can read the names and addresses of the people who returned the goods back to Solid Signal. Further inspection reveals the items aren't even new because they show signs of wear and the manufacturer boxes were taped shut with what appears to be household scotch tape used for wrapping gifts. Their bait 'n switch tactics speak very loud about their unsavory business practices. Attempts to get a resolution has been fruitless so I ended up having to dispute the charges on my credit card, AND I also filed a complaint with the Better Business Bureau for Detroit / Eastern Michigan. On a scale of 1 to 5 with 5 being the best, Solid Signal rates a ZERO. Their business practices are unethical and totally inexcusable -- not honest and consumer friendly. This business epitomizes what's wrong with America today.

I have only ordered satellite equipment from Sadoun but thought I should try another seller. I searched and found a better price on Solid Signal but was a little worried about their Reseller Rating. There six-months and lifetime rating worried me a bit but I gave them a try.  
 
I ordered an Accutrac22 Pro MKII from Solid Signal on the night of April 16th and received a SHIPPED e-mail Friday afternoon. On Tuesday (4/21) I received my package. Compared to Sadoun that ships from Columbus, Ohio, they were quick to ship (Solid Signal ships from Livonia, Michigan).  
 
There was only one thing I did not like about Solid Signal and that was how they shipped the merchandise. They didn't use any type of protective wrap or content to protect the merchandise during shipping.  
 
Other than that, I am glad I found another reputable satellite equipment seller and I hope Solid Signal keeps improving.  
 
Thank you.

After a "very satisfied" experience with a previous order(see my review dated 2/20/2009),I decided to place another order for two DTV converters,and an antenna preamp.As with my previous order,this order was shipped the same day,and arrived four days later.When I opened the shipping box,instead of everything being in factory sealed boxes(as in my earlier order),all three items were "open box items". The two DTV converters had been shipped as someones separate orders before in their "bare" factory boxes.The address labels had been ripped off,but the earlier order numbers were still on labels attached to the boxes,and the boxes were all beat up.The antenna preamp had scratches around the cable connectors indicating it had been hooked up before.I sent an email to the returns dept describing the problem,and requesting they take them back at their expense,and reship my order with factory fresh sealed items.Apparently they read my email in haste,because they replied,if the boxes were damaged in shipment I needed to contact FedEx.I tried to call the return specialist who sent the email,but was told she didn't work that day.When I described my problem to the person in returns who was working,I was told the DTV converters could not have been "open box" items,because they did not allow them to be returned.This after I said they had parts of shipping labels on the factory boxes.I sent another email to the return specialist who referred me to FedEx,telling her the shipping box was in fine shape,it was the DTV boxes inside,which were beat up from being shipped earlier "bare".I even gave her the earlier order numbers from old labels on the boxes.After that,she sent me an email saying she would send me an ERL to using in shipping the items back,and after receiving them,would reship my order.I received the ERL four days later(after sending another email saying I had not received it yet).Two days after they received my returned order,they sent me a new shipment,which arrived in good shape.All three item were in factory sealed boxes packed in one shipping box,and they all functioned OK.Unlike in my earlier order,there were no airbags or any packing material in the shipping box.Once I sent them the old order numbers,everything went very well on my return.

This review was modified by its author, ford1953jimre, on 3/14/09 11:52 AM.

Executive summary: You lose time and money when attempting to return/replace ANYTHING from this company. Their After-Sales return/replace item support is a fine example of "WHAT NOT TO DO". All communication with them is like communicating in a black hole.  
Buyer beware.  
 
[Expanded coverage]  
To those of you looking for some hard to find products, Solid Signal just might have it.  
I ordered a smart antenna and a Tivax T8 converter which arrived without undue delays.  
That wraps it up for the positives, now the rest.  
 
Like other reviewers, the antenna I ordered (RCA ANT2000) was shipped in the manufacturer OPEN faced box. Was there damage?  
 
Not on the outside of the antenna or box, but inside the antenna a few unknown items were travelling around. The antenna gave poor reception in a Metro area (no high rises or tall trees) and I wanted to get the antenna replaced the same day it arrived because it obviously has problems.  
 
Either the Tivax or the antenna is giving distorted signals, frequent pauses and the infamous "No Signal".  
 
Have you ever heard the phrase "Good service takes time"?  
Well, if you order from this company you will, multiple times while on hold and then finally one more time when shunted to their voice mail abyss. I've called for weeks at different hours, even very early and late. I've sent a email support tickets. I've done all a customer should do to get support short of travelling to their offices which is only 15-20 miles away.  
The result?  
Nothing. A big fat goose egg. Stellar black holes in space give better communication than this company (at least you can see their event horizon).  
 
I'm really sorry to see thier name on the list of approved vendors for the Government converter boxes and I'm also sorry and apologize to the rest of you that they're a Michigan company.  
 
I'm the owner of a computer consulting company and if I had employees who gave this kind of service, I'd ask them to pick up their last check at the end of the day.  
 
Again, buyer beware.  

Ordered two - Tivax STB-8 converter boxes and one channel master CM3000A antenna, shipping was really fast, got the items within 3 days, but of course the items were shipped in the original manufacturer's packaging, with no protection whatsoever. The converter boxes were taped together and of course the edges of the boxes were crushed. The antenna box was also crushed. I took the converter boxes out and tested them immediately with rabbit ears that I had available. The converter boxes were undamaged...thankfully. The antenna did not fair so well. the RG-59 TV cable connector was broken off in the housing and would spin around. I placed the antenna on a 20ft mast hoping it would work, hooked it up and got nothing from it. I tried emailing and then calling solid signal customer service to return the item, but got nothing from them in response to either inquiry. I replaced the antenna with another one from a local source that was half the price and I'm able to get 19 digital channels. It doesn't have the range that the CM3000A supposedly does, but I didn't have a local source for the CM antenna. I have to say that I got pushed around on the phone from department to department by various persons until all I got was a voicemail box to leave a message, which hasn't been returned yet. Customer Service is a big fat ZERO from this company. I'm very disappointed and upset.