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"THIS IS A SCAM!! We ordered what we thought was a copy of the MS Office 2010 Professional and received the Academic version AE software on 7/9/2010. We have emailed them with no response as of 7/19/2010. The company came up when we searched through google with google check-out and it listed the Office 2010 Pro version + and no indication it was the Academic Version. You have to navigate their site to their policies & click all the way down on Academic to find out that's what their company is about. You would not know to do this unless you were looking for it. The images of the product are incorrect & showed us the MS Office 2010 Pro version."
This review was modified by rkeytech77 on July 23 2010 09:29:08 AM
"I am so fed up with this company! I ordered an academic version of Microsoft Project, not knowing it was academic, and returned is within a week. As of today (April 20, 2010) I still haven't received my refund. I gave them 60 days to process the return before I contacted them at which time I was told they had no record of the return so I sent my UPS tracking information to them and they still haven't responded! These people are crooks and I should have heeded the warnings I read online and not purchased from them. There was nowhere on the description of the product that stated it was an academic version. They said it's on the online store disclaimer that they are an academic software supplier but after searching the entire site, the only place I could find reference to that fact was on the academic tab. Who's going to look there unless that's what you're looking for? Deceptive business practices to be sure!"
"I've bought from this company before back in 2007 or so and got CS3 Premium. There were no problems, they had phone service assuring me that the software was legal and I could even register it with Adobe. When CS4 Master came out, I tried to see from Adobe if I can get some sort of discount since I already had most of the CS3 programs and they referred me to Software Surplus.
Anyways, I bought the FULL CS4 Master Suite from SS on Feb. 4, 2010... received it and it looked as if it were passed around a bunch and when I called Adobe, SS sold me an educational version. I tried contacting them... no response. They didn't even give me a return label.
I filed a dispute on my credit card and contacted Google Checkout. For anyone that has experienced the same thing or similar, I suggest you do the same. Google Checkout is looking into it for me as well as the credit card company."
This review was modified by uhhhwords on February 24 2010 11:16:40 AM
"Still waiting on refund for MS Office 2007 "Academic" version that was a double-charged item and one of those items was returned on 1/11/2010 proof on USPS site but no refund has been forthcoming thus far. I'm prepared to disclose their reputation and file a complaint across the whole WWW if thats what it takes.
"SOFTWARE SURPLUS IS SELLING ILLEGITIMATE SOFTWARE. BUYER BEWARE!!!I ordered Adobe CS4 online from Software Surplus & rec'd it quickly enough but knew something was wrong when there was no box or manual with the software, just a CD case. I contacted Adobe for help when I had problems installing the software (an incompatibility with Windows) but Adobe informed me the software was registered to someone else and they would not support the software in the future. My computer's hard drive died three months later and was replaced. But when I reloaded the CS4 software, I was unable to register it because of the previous ownership issue. So I contacted Software Surplus a number of times but received no response. So I have paid almost $1000 for software I can't use. Don't be taken in by their website, it looks legit & payment is made through Google; THEY ARE RUNNING A SCAM!! "
This review was modified by drummergirrl on July 23 2009 06:01:20 AM
"Order was shipped ground when 2-day service was requested. When I called to inquire about the order, I was told "their system was down, they'll call me back when it's working again." Never heard from them. I kept calling for 3 days to find out where the shipment was. Eventually received the software, no box, no manuals, only discs in the plastic cases. I haven't tried to install because I plan on returning it, but something tells me the serial number doesn't work. This was for Adobe CS3 Master collection, a $1500 software package. Like everyone else, I will never buy anything from this company again and strongly advise against anyone else doing so as well."
"I ordered a copy of Acrobat Pro 8 from this company and they sent me the "For Education Bundles Only" version of the software.
It clearly stated on the packaging that is was not to be sold separately. I tried to install it on my computer but the license key on the packaging was invalid. I followed their instructions and emailed them twice to get a valid license number and they did not respond.
After 30 days of not hearing from them I returned the software and they refunded my money less $6.95 shipping and a $20.00 restocking fee. I'll never buy from them again, as I feel I paid $26.95 to play the "Place an Order" game on their website.
"WARNING: THIS COMPANY IS NOT REPUTABLE. SOFTWARE SURPLUS IS USING GOOGLE'S NAME TO MAKE IT APPEAR TO BE A LEGITIMATE ENTERPRISE! NO COMPANY ADDRESS OR PHONE NUMBER IS PROVIDED BY COMPANY ON WEB SITE OR AT GOOGLE!!!!! Software Surplus made it appear as if it mailed my software by printing out a mailing label, but never physically mailed the software that I had ordered. USPS states, "The U.S. Postal Service was electronically notified by the shipper on September 16, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date." Paid $4.95 for "Rush Handling." Was charged $6.95 for Priority Mail service even though seller's policy states "all orders over $50.00 qualify for free shipping." My order was for $239.95.
Software Surplus's Shipping Policy Software Surplus ships orders directly, we do not rely on 3rd party drop shipping companies, and as a result have some of the fastest order turn around times available. Most orders ship in less than 1 business day. We offer 3 shipping options, and all orders over $50.00 qualify for free shipping. USPS Priority Mail ($6.95), which is usually delivered in less than 4 days from the date of sale UPS 2nd day Air which is usually delivered within 3 days of the date of sale. UPS 3 Day Select, which is usually delivered within 4 days of the date of sale. "
"I ordered Visio 2007 Professional, and received Visio 2007 Professional ACADEMIC VERSION!!! What baloney! The image of what was shown is different than what I got (red AE warning on top and bottom, but no such thing on the shown image). Software Surplus (or SoftwareSurplus) calls this "Visio 2007 Professional Full Install". Then they had 5 (printed) pages of stuff they probably copied off of Microsoft's web site, and in fine print at the bottom they say "Full Version for Windows, Priced for Academic Users". What a SCAM! You have to scroll down five pages just to get the truth, when the top of the page totally misrepresents what you are going to get!
Other reviews also talked about a "restocking fee", and I'll be posting this complaint everywhere (perhaps with my lawyer) if this is the case!!! "
"I bought software almost $ 660.00 but I haven't heard anything from them!!! I've sent them 3 e-mails but it never get reply!!! Anybody knows their real phone number? Thanks!"
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posted Apr-20-2010 
This review was modified by 
posted Feb-01-2010 
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![Share](javascript:share_rating({"review_body":"I am so fed up with this company! I ordered an academic version of Microsoft Project, not knowing it was academic, and returned is within a week. As of today (April 20, 2010) I still haven\u0027t received my refund.<br>I gave them 60 days to process the return before I contacted them at which time I was told they had no record of the return so I sent my UPS tracking information to them and they still haven\u0027t responded!<br>These people are crooks and I should have heeded the warnings I read online and not purchased from them.<br>There was nowhere on the description of the product that stated it was an academic version.<br>They said it\u0027s on the online store disclaimer that they are an academic software supplier but after searching the entire site, the only place I could find reference to that fact was on the academic tab. Who\u0027s going to look there unless that\u0027s what you\u0027re looking for?<br>Deceptive business practices to be sure!","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/560748#comment560748","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"detecsystems","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve bought from this company before back in 2007 or so and got CS3 Premium. There were no problems, they had phone service assuring me that the software was legal and I could even register it with Adobe. When CS4 Master came out, I tried to see from Adobe if I can get some sort of discount since I already had most of the CS3 programs and they referred me to Software Surplus.<br><br>Anyways, I bought the FULL CS4 Master Suite from SS on Feb. 4, 2010... received it and it looked as if it were passed around a bunch and when I called Adobe, SS sold me an educational version. I tried contacting them... no response. They didn\u0027t even give me a return label.<br><br>I filed a dispute on my credit card and contacted Google Checkout. For anyone that has experienced the same thing or similar, I suggest you do the same. Google Checkout is looking into it for me as well as the credit card company.","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/543988#comment543988","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"uhhhwords","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Still waiting on refund for MS Office 2007 \u0022Academic\u0022 version that was a double-charged item and one of those items was returned on 1\/11\/2010 proof on USPS site but no refund has been forthcoming thus far. I\u0027m prepared to disclose their reputation and file a complaint across the whole WWW if thats what it takes.<br><br>GAA","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/537166#comment537166","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"ANDRADE","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"SOFTWARE SURPLUS IS SELLING ILLEGITIMATE SOFTWARE. BUYER BEWARE!!!I ordered Adobe CS4 online from Software Surplus & rec\u0027d it quickly enough but knew something was wrong when there was no box or manual with the software, just a CD case. I contacted Adobe for help when I had problems installing the software (an incompatibility with Windows) but Adobe informed me the software was registered to someone else and they would not support the software in the future. My computer\u0027s hard drive died three months later and was replaced. But when I reloaded the CS4 software, I was unable to register it because of the previous ownership issue. So I contacted Software Surplus a number of times but received no response. So I have paid almost $1000 for software I can\u0027t use. Don\u0027t be taken in by their website, it looks legit & payment is made through Google; THEY ARE RUNNING A SCAM!! ","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/483162#comment483162","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"drummergirrl","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order was shipped ground when 2-day service was requested. When I called to inquire about the order, I was told \u0022their system was down, they\u0027ll call me back when it\u0027s working again.\u0022 Never heard from them. I kept calling for 3 days to find out where the shipment was. Eventually received the software, no box, no manuals, only discs in the plastic cases. I haven\u0027t tried to install because I plan on returning it, but something tells me the serial number doesn\u0027t work. This was for Adobe CS3 Master collection, a $1500 software package. Like everyone else, I will never buy anything from this company again and strongly advise against anyone else doing so as well.","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/417894#comment417894","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"gfd","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a copy of Acrobat Pro 8 from this company and they sent me the \u0022For Education Bundles Only\u0022 version of the software.<br><br>It clearly stated on the packaging that is was not to be sold separately. I tried to install it on my computer but the license key on the packaging was invalid. I followed their instructions and emailed them twice to get a valid license number and they did not respond.<br><br>After 30 days of not hearing from them I returned the software and they refunded my money less $6.95 shipping and a $20.00 restocking fee. I\u0027ll never buy from them again, as I feel I paid $26.95 to play the \u0022Place an Order\u0022 game on their website.<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/411501#comment411501","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"rcullum","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WARNING: THIS COMPANY IS NOT REPUTABLE.<br>SOFTWARE SURPLUS IS USING GOOGLE\u0027S NAME TO MAKE IT APPEAR TO BE A LEGITIMATE ENTERPRISE!<br>NO COMPANY ADDRESS OR PHONE NUMBER IS PROVIDED BY COMPANY ON WEB SITE OR AT GOOGLE!!!!!<br>Software Surplus made it appear as if it mailed my software by printing out a mailing label, but never physically mailed the software that I had ordered. USPS states, \u0022The U.S. Postal Service was electronically notified by the shipper on September 16, 2008 to expect your package for mailing. This does not indicate receipt by the USPS or the actual mailing date.\u0022 Paid $4.95 for \u0022Rush Handling.\u0022 Was charged $6.95 for Priority Mail service even though seller\u0027s policy states \u0022all orders over $50.00 qualify for free shipping.\u0022 My order was for $239.95. <br><br>Software Surplus\u0027s Shipping Policy <br>Software Surplus ships orders directly, we do not rely on 3rd party drop shipping companies, and as a result have some of the fastest order turn around times available. Most orders ship in less than 1 business day. We offer 3 shipping options, and all orders over $50.00 qualify for free shipping. USPS Priority Mail ($6.95), which is usually delivered in less than 4 days from the date of sale UPS 2nd day Air which is usually delivered within 3 days of the date of sale. UPS 3 Day Select, which is usually delivered within 4 days of the date of sale. <br>","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/408389#comment408389","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"WARNING","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered Visio 2007 Professional, and received Visio 2007 Professional ACADEMIC VERSION!!! What baloney! The image of what was shown is different than what I got (red AE warning on top and bottom, but no such thing on the shown image). Software Surplus (or SoftwareSurplus) calls this \u0022Visio 2007 Professional Full Install\u0022. Then they had 5 (printed) pages of stuff they probably copied off of Microsoft\u0027s web site, and in fine print at the bottom they say \u0022Full Version for Windows, Priced for Academic Users\u0022. What a SCAM! You have to scroll down five pages just to get the truth, when the top of the page totally misrepresents what you are going to get!<br><br>Other reviews also talked about a \u0022restocking fee\u0022, and I\u0027ll be posting this complaint everywhere (perhaps with my lawyer) if this is the case!!!<br>","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/375560#comment375560","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"nayr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I bought software almost $ 660.00 but I haven\u0027t heard anything from them!!! I\u0027ve sent them 3 e-mails but it never get reply!!! Anybody knows their real phone number? Thanks!","link":"http:\/\/www.resellerratings.com\/store\/Software_Surplus\/comment\/353304#comment353304","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Software_Surplus.jpg","store_name":"Software Surplus","username":"rezachin","rating":"1"}, "single");){kind=link}
"THIS IS A SCAM!! We ordered what we thought was a copy of the MS Office 2010 Professional and received the Academic version AE software on 7/9/2010. We have emailed them with no response as of 7/19/2010. The company came up when we searched through google with google check-out and it listed the Office 2010 Pro version + and no indication it was the Academic Version. You have to navigate their site to their policies & click all the way down on Academic to find out that's what their company is about. You would not know to do this unless you were looking for it. The images of the product are incorrect & showed us the MS Office 2010 Pro version."