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"These guys suck!Their practices are deceptive! They bill your credit card first, then they never deliver! They don't answer their phones, or email. They've also scammed many, many others. How do I know? Just do a search on the internet in regards to their domain name, and the complaints are all over!
I've got a surprise for them though...I contacted the California Attorney General, plus the BBB in their area! Just wait till I launch my new website: softwareoutletsucks.com!"
"I purchased OFFICE XP PROFESSIONAL for $194.94 at softwareoutlet.com and i received a shady cd with a shady cd cover. I typed the product key from the shady sticker and.. TADA.. it didnt work. I called them up and after two days complaining they finally sent me a product key. But the key was the same goddamn product key. They were terrible at returning my emails and calls. The freaking key is fake! So, I called microsoft up and reported piracy. "
"It's rare that I don't check ResellerRatings before buying online. This time I had a lapse in judgment and bought from SoftwareOutlet.com without checking the ratings. Folks, everything negative you've read here is right on the money.
I ordered from SoftwareOutlet and got an invoice within minutes. Two days later, the charge was posted to my credit card. But I've yet to receive a follow-up email about my order status. I filled out the Contact Us form on SoftwareOutlet's Web site to request my order status and tracking number, if one were available. No one responded. Then, I called the Customer Service number. No one was available, so I decided to call back later. When I called back, again no one was available, so I left a message and asked that someone email my order status and tracking number. No one responded. So I called yet again to request the same information. Again, no one was available to answer my call, so I left a message to cancel my order. Because I made that request just today, I can't comment on SoftwareOutlet's timeliness in crediting my account.
This experience, if nothing else, confirms the importance of reading and considering feedback before ordering. I'd highly recommend staying away from this company, whos practices appear to be highly disorganized if not unethical."
"Ordered 2 software items. Credit card was charged 2 days later. After 2 weeks, the package still hadn't arrived. Customer service wouldn't answer several polite email queries. After 2 days of calling, I was able to reach someone on the phone who told me that the package had just been shipped (it had, and arrived a few days later in a box, but with no M&Ms).
Even though this order wasn't the best of experiences, I'm not fuming mad at this company like some people are. Why not? Because I bought $80 worth of software for $25. The adage "You get what you pay for" is something that every mature adult should have learned and understood. If you want retail versions of software with top-notch customer service and support, go to your local store and pay retail prices. If you want Nero 6 for $10, understand that it won't be a pleasant experience, you'll probably get an OEM version, and there's a good chance you'll get ripped off anyway.
I might do business with them again if the deal is good enough and the risk is worth it. But if you need the software right away and there's a chance that you'll need customer service, avoid this company."
"Update: I have sent these people 3 e-mails through their web form and one other. I tried to call the sales number and could only get voice mail: left message. Still have had zero response from these crooks. They charged my card on 8-20-03 and I've heard nothing else from them since. Ordered Nero6 x 2 and one other title. I've turned it over to MasterCard for dispute. I will NEVER order from this company again. I hope they fold and lose everything."
This review was modified by figaro15 on September 06 2003 11:28:58 PM
"These people will take your money and never deliver the product. I filed a complaint with the District Attorney of Orange County, California. I then received a refund check and a letter stating that they tried to refund via PayPal but was unable to do it that way.
I did try PayPal for getting my money back first but they could not help me but I believe that they cut Softwareoutlet off. Yes, SWO has been dropped by PayPal.
Softwareoutlet.com is a division of Software International L.P. and the principal's name is Ricardo Esqueda. I do not believe that the original owners are operating the company even though they try to make you believe that.
Many unhappy customers so avoid them. Why California does not shut them down is a mystery."
This review was modified by tuttlejr on August 29 2007 09:55:40 AM
"I purchased Nero 6 from this site softwareoutlet.com. At my time of purchase Nero 6 was described as a full version but CD only. However, when it arrived it was really an OEM version of Nero Express 6.
This OEM Nero 6 is supposed to be sold only with a CD or DVD burner, so thanks to softwareoutlet.com, I have a version of Nero 6 that is not legal for me to use.
Also, I was charged $5.95 for UPS GROUND, but, softwareoutlet.com shipped my CD in a flimsy envelope by US Postal Service Media Mail.
Very bad experience! I would advise everyone to avoid this retailer.
I sent an email to Ahead Software(maker of Nero6) here is their reply:
"Dear Phil,
Thank you for your recent inquiry. You should not be able to order Nero OEM versions as a standalone product. Nero OEM versions are supposed to be bundled with a CDRW drive or a PC / notebook. The software you are about to order is not only illegal but may also be restricted to certain features and drives only. I would suggest that you try to get the full Nero Retail box which supports all drives and features. You can purchase the Ultra Edition from our website or at any of these stores: Best Buy CompUSA Fry's Amazon Circuit City
"I am very disappointed in SoftwareOutlet.com. I've ordered from your company in the past and never had problems. I have yet to hear from anyone about the status of my order using Google checkout. I'm calling my credit card company on Monday for a full refund. I'm telling my friends to stay away from softwareoutlet.com.
Your order is in progress.
Jan 5 Seller contacted - You sent SoftwareOutlet.com an email with the subject: What is the status of my order? Message: "What is the status of my order? If I don't hear back from anyone by the end of 1/7/08, I'm contacting my credit card company for a refund."
Jan 3 Seller contacted - You sent SoftwareOutlet.com an email with the subject: What is the status of my order? Message: "I'm checking on the status of Google Order ############"
Dec 26 $9.94 charge - Your credit card (xxxxxxxx) was charged for $9.94. "GOOGLE *SoftwareOutlet" will appear on your credit card statement.
Dec 22 Order received - SoftwareOutlet.com received your order.
Dec 22 Order placed - Your order was placed with SoftwareOutlet.com. A confirmation email was sent to you by Google.
Update - I decided to contact my credit card company today (Sunday 1/6/08) instead of waiting on Monday (1/7/08). Oh yeah, I also contacted the BBB in the Santa Ana, CA area!"
This review was modified by pcdoctor01 on January 06 2008 03:25:00 AM
"I tried them twice. The first time I ordered a couple software titles. I got a notice that the items were backordered. This dragged on for a couple weeks. Finally, I cancelled the order.
I gave them a second chance, ordering a copy of Nero6. They charged my card right away, but did not ship the product. I didn't get response to my repeated inquiries about the status of my order. Finally, I cancelled this order but haven't heard from them, so I may have to contact my credit card company.
They advertise great prices but but in my experience, do not deliver. In my opinion, DON'T WASTE YOUR TIME WITH THIS COMPANY."
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![Share](javascript:share_rating({"review_body":"I purchased OFFICE XP PROFESSIONAL for $194.94 at softwareoutlet.com and i received a shady cd with a shady cd cover. I typed the product key from the shady sticker and.. TADA.. it didnt work. I called them up and after two days complaining they finally sent me a product key. But the key was the same goddamn product key. They were terrible at returning my emails and calls. The freaking key is fake! So, I called microsoft up and reported piracy. ","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/166749#comment166749","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"nobreboy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It\u0027s rare that I don\u0027t check ResellerRatings before buying online. This time I had a lapse in judgment and bought from SoftwareOutlet.com without checking the ratings. Folks, everything negative you\u0027ve read here is right on the money.<br><br>I ordered from SoftwareOutlet and got an invoice within minutes. Two days later, the charge was posted to my credit card. But I\u0027ve yet to receive a follow-up email about my order status. I filled out the Contact Us form on SoftwareOutlet\u0027s Web site to request my order status and tracking number, if one were available. No one responded. Then, I called the Customer Service number. No one was available, so I decided to call back later. When I called back, again no one was available, so I left a message and asked that someone email my order status and tracking number. No one responded. So I called yet again to request the same information. Again, no one was available to answer my call, so I left a message to cancel my order. Because I made that request just today, I can\u0027t comment on SoftwareOutlet\u0027s timeliness in crediting my account.<br><br>This experience, if nothing else, confirms the importance of reading and considering feedback before ordering. I\u0027d highly recommend staying away from this company, whos practices appear to be highly disorganized if not unethical.","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/116300#comment116300","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"mas1972","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"In the last email received from Softwareoutlet.com the message was:<br><br>I do not pay attention to this low shit.<br>DO NOT REPLY. I DO NOT HAVE TIME FOR YOU.<br><br>Ricardo Esqueda<br>SoftwareOutlet.com<br>ricardo@softwareoutlet.com<br>714.979.6800 x117<br><br>My cuestion is:<br>This is a good Service ??","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/185581#comment185581","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"rcesar","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered 2 software items. Credit card was charged 2 days later. After 2 weeks, the package still hadn\u0027t arrived. Customer service wouldn\u0027t answer several polite email queries. After 2 days of calling, I was able to reach someone on the phone who told me that the package had just been shipped (it had, and arrived a few days later in a box, but with no M&Ms). <br><br>Even though this order wasn\u0027t the best of experiences, I\u0027m not fuming mad at this company like some people are. Why not? Because I bought $80 worth of software for $25. The adage \u0022You get what you pay for\u0022 is something that every mature adult should have learned and understood. If you want retail versions of software with top-notch customer service and support, go to your local store and pay retail prices. If you want Nero 6 for $10, understand that it won\u0027t be a pleasant experience, you\u0027ll probably get an OEM version, and there\u0027s a good chance you\u0027ll get ripped off anyway.<br><br>I might do business with them again if the deal is good enough and the risk is worth it. But if you need the software right away and there\u0027s a chance that you\u0027ll need customer service, avoid this company.","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/98574#comment98574","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"What a Maroon","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Update: I have sent these people 3 e-mails through their web form and one other. I tried to call the sales number and could only get voice mail: left message. Still have had zero response from these crooks. They charged my card on 8-20-03 and I\u0027ve heard nothing else from them since. Ordered Nero6 x 2 and one other title. I\u0027ve turned it over to MasterCard for dispute. I will NEVER order from this company again. I hope they fold and lose everything.","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/95196#comment95196","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"figaro15","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"These people will take your money and never deliver the product. I filed a complaint with the District Attorney of Orange County, California. I then received a refund check and a letter stating that they tried to refund via PayPal but was unable to do it that way.<br><br>I did try PayPal for getting my money back first but they could not help me but I believe that they cut Softwareoutlet off. Yes, SWO has been dropped by PayPal.<br><br>Softwareoutlet.com is a division of Software International L.P. and the principal\u0027s name is Ricardo Esqueda. I do not believe that the original owners are operating the company even though they try to make you believe that.<br><br>Many unhappy customers so avoid them. Why California does not shut them down is a mystery.","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/331433#comment331433","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"tuttlejr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased Nero 6 from this site softwareoutlet.com. At my time of purchase Nero 6 was described as a full version but CD only. However, when it arrived it was really an OEM version of Nero Express 6.<br><br>This OEM Nero 6 is supposed to be sold only with a CD or DVD burner, so thanks to softwareoutlet.com, I have a version of Nero 6 that is not legal for me to use.<br><br>Also, I was charged $5.95 for UPS GROUND, but, softwareoutlet.com shipped my CD in a flimsy envelope by US Postal Service Media Mail.<br><br>Very bad experience! I would advise everyone to avoid this retailer. <br><br>I sent an email to Ahead Software(maker of Nero6) here is their reply:<br><br>\u0022Dear Phil,<br><br>Thank you for your recent inquiry.<br>You should not be able to order Nero OEM versions as a standalone<br>product. Nero OEM versions are supposed to be bundled with a CDRW drive<br>or a PC \/ notebook. The software you are about to order is not only<br>illegal but may also be restricted to certain features and drives only.<br>I would suggest that you try to get the full Nero Retail box which<br>supports all drives and features. You can purchase the Ultra Edition<br>from our website or at any of these stores: Best Buy CompUSA Fry\u0027s<br>Amazon Circuit City<br><br>Best regards,<br><br>- - - - - - - - - - - -<br>Sarai Manzanero <br>Sales Coordinator <br>Ahead Software Inc. Email:<br>us-sales@nero.com\u0022<br><br>So this software they are selling is ILLEGAL, beware.<br>","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/95884#comment95884","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"exiledaxson","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I am very disappointed in SoftwareOutlet.com. I\u0027ve ordered from your company in the past and never had problems. I have yet to hear from anyone about the status of my order using Google checkout. I\u0027m calling my credit card company on Monday for a full refund. I\u0027m telling my friends to stay away from softwareoutlet.com.<br><br>Your order is in progress. <br><br> Jan 5<br> Seller contacted - You sent SoftwareOutlet.com an email with the subject: What is the status of my order? <br>Message: \u0022What is the status of my order? If I don\u0027t hear back from anyone by the end of 1\/7\/08, I\u0027m contacting my credit card company for a refund.\u0022 <br><br> Jan 3<br> Seller contacted - You sent SoftwareOutlet.com an email with the subject: What is the status of my order? <br>Message: \u0022I\u0027m checking on the status of Google Order ############\u0022 <br><br> Dec 26<br> $9.94 charge - Your credit card (xxxxxxxx) was charged for $9.94. \u0022GOOGLE *SoftwareOutlet\u0022 will appear on your credit card statement. <br><br> Dec 22<br> Order received - SoftwareOutlet.com received your order. <br><br> Dec 22<br> Order placed - Your order was placed with SoftwareOutlet.com. A confirmation email was sent to you by Google. <br><br>Update - I decided to contact my credit card company today (Sunday 1\/6\/08) instead of waiting on Monday (1\/7\/08). Oh yeah, I also contacted the BBB in the Santa Ana, CA area!","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/355027#comment355027","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"pcdoctor01","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I tried them twice. The first time I ordered a couple software titles. I got a notice that the items were backordered. This dragged on for a couple weeks. Finally, I cancelled the order. <br><br>I gave them a second chance, ordering a copy of Nero6. They charged my card right away, but did not ship the product. I didn\u0027t get response to my repeated inquiries about the status of my order. Finally, I cancelled this order but haven\u0027t heard from them, so I may have to contact my credit card company.<br><br>They advertise great prices but but in my experience, do not deliver. In my opinion, DON\u0027T WASTE YOUR TIME WITH THIS COMPANY.","link":"http:\/\/www.resellerratings.com\/store\/SoftwareOutlet\/comment\/95982#comment95982","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SoftwareOutlet.jpg","store_name":"SoftwareOutlet (see also: RoboBargains.com)","username":"dkageff","rating":"1"}, "single");){kind=link}
"These guys suck!Their practices are deceptive! They bill your credit card
first, then they never deliver! They don't answer their phones, or email.
They've also scammed many, many others. How do I know? Just do a search on the
internet in regards to their domain name, and the complaints are all over!
I've got a surprise for them though...I contacted the California Attorney General, plus the BBB in their area! Just wait till I launch my new website: softwareoutletsucks.com!"