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"I ordered Logitech speakers, right speaker had no sound, Robobargains shipped another subwoofer at no cost, that one also had no sound, no more in stock, Robobargains sent return UPS label and returned my money. They were responsive to my emails. I will buy again from them."
"Never shipped the product. Never responded to email inquiries. No humans answering phones on location.Scam, scam, scam."
"As an independent IT consultant I have been ordering from Software Outlet/RoboBargains for several years without incident. Their software has always been legitimate and a good value for my clients.Due to a mistake in their shipping department, I received the wrong product. I called & left a message as well as sent an email. I received a response back (both email and phone call) within 24 hours, first apologizing for their error, second stating that they were temporarily out of stock but providing a new ship date a few days later, third offering to ship the replacement overnight as it was an urgent order for a client, & fourth refunding my return shipping charges. They subsequently did all of the above and in the time frame specified. I could have not been more impressed with their responsiveness and outstanding customer service.Nick, the Computer Guy"
"They sent defective merchandise. The box had defective written on it. They won't respond to e-mails unless you issue a charge-back thru your credit card company. Do not buy from them or Robo Bargins."
"Buyer beware! poor business practice of bait and switching. This website continues to send emails which redirects to newer website called robobargains. Beware and read the poor reviews of this company as a whole (not just a website, but all of it) "
"Only 2 words describes this company -- it stinks! A bunch of crooks who take your money and forget you! I orderd 2 Act! programs from them in Nov. 07. They did ship -- but the wrong program. I have made at least 20 phone calls, sent 6 emails and 4 faxes wanting to exchange, but getting no reply. Still continue to get almost daily emails from them. I sending an email to the Orange County DA's office -- and if enough of us do this maybe they will do something.www.orangecountyda.com/home/index.asp?page=117My loss was only $105 -- but I'm still steamed! Caveat Emptor! (let the buyer beware!) "
"Unfortunately, this company or companies continues to spam my account with useless offers. To this day, they have yet to send my order or return my e-mail inquiries for its status! My money is gone. Credit card charged!SoftwareOutlet is stealing my money and frauding many customers. Just check the unsatisfied customers on this board. Now they appear to create a new website under the name RoboBargains.com. Future customers, be very careful of this fraudulent activity. After looking on search engine, the owners for these fraud companies belong to a bill mcivor, mary godshall, respectively. A report has been filed with the BBB, Attorney General, and google. This has gone too far. "
"I ordered from Software outlet and never received the product. For the last three weeks I have been receiving a comment that reads on back order ship will arrive in the next few days,that was four weeks ago. They charged my credit card right on the spot. The phone number they give you is disconnected, they don't answer e-mails, the phone,or fax. Do not buy anything from this company this company was reported to the BBB the Attorney Generals. I wish I knew those thing about this company before they took my money. Consumers beware of Softwareoutlet.com."
"I made a purchase on 2/8/08 in the amount of $108.00. Up to date I have not received my order. I contacted this company via email twice and no one respond to my emails. I am now planning to contact my credit card company to seek a refund. Companies like these need to be out of business. Hopefully, pretty soon, they will be!!!!!"
"Worst service indeed! You are eager to take my money but do not return my email, phone or send me my adobe purchase. This is fraud and poor business practice. Yet you still send email deals almost every day to take my money. Be careful of this company- I click on recent email deal and it show a new website call robobargains.com- Fraud! If can not honor customer at software outlet then why create new web site? Be careful future customers- they will steal your money with poor business and ethics. Contacting attorney general now. "
"I placed an order for several copies of ACT 2007.I received an order confirmation/ receipt. I have attempted every day to get a status on my order and I have been met with silence. No response to my emails, live chat, customer service submitions, emails to firstname.lastname@example.org. After this experiece and reading the posts here, my fear is reality. This place is a fraud. DO NOT ORDER!!!"
"Forget it folks, looks like this place is toast. Mailboxes at all extensions were full for days, now the phone and the fax don't pick up at all. They just ring, even during business hours. No problem charging my card for the Adobe products on the 23rd though, and the email server is still sending out ad-emails. Unbelievable. Remember the name Bill McIvor everyone, he is responsible. "
"Found softwareoutlet.com's web site after a search online. Ordered software and a flash drive 1/13/2008. Received an initial confirmation email telling me my order was confirmed and that they would be charging my credit card. After 6 emails and one phone call, no response from softwareoutlet.com. This company is a scam and a ripoff. I wish I had read the reviews online before ordering. If I had, I would never have ordered anything from these ripoff artists. I have submitted a claim to the Better Business Bureau and hope to get a refund. I am lucky in one respect, my order was only about $40.00. The amount is not the point, the point is that this company is dishonest. I would highly encourage anyone not to order from softwareoutlet.com. You'll never get what you ordered."
"I am very disappointed in SoftwareOutlet.com. I've ordered from your company in the past and never had problems. I have yet to hear from anyone about the status of my order using Google checkout. I'm calling my credit card company on Monday for a full refund. I'm telling my friends to stay away from softwareoutlet.com.Your order is in progress. Jan 5 Seller contacted - You sent SoftwareOutlet.com an email with the subject: What is the status of my order? Message: "What is the status of my order? If I don't hear back from anyone by the end of 1/7/08, I'm contacting my credit card company for a refund." Jan 3 Seller contacted - You sent SoftwareOutlet.com an email with the subject: What is the status of my order? Message: "I'm checking on the status of Google Order ############" Dec 26 $9.94 charge - Your credit card (xxxxxxxx) was charged for $9.94. "GOOGLE *SoftwareOutlet" will appear on your credit card statement. Dec 22 Order received - SoftwareOutlet.com received your order. Dec 22 Order placed - Your order was placed with SoftwareOutlet.com. A confirmation email was sent to you by Google. Update - I decided to contact my credit card company today (Sunday 1/6/08) instead of waiting on Monday (1/7/08). Oh yeah, I also contacted the BBB in the Santa Ana, CA area!"
"Previously, perhaps about a year ago I purchased a couple of programs from Software Outlet, and they came within a couple of weeks, and everything seemed fine. For over a year I would get an advertisement from them periodically. Lately it was almost every day.I needed to update my firewall and they are always offering about 5 of the most popular ones for $15 to about $30, and lately they have been offering lots of stuff besides software. One item I recognized was a superbright LED flashlight that I had bought from Harbor Freight for a few dollars, and really liked it. So I thought I would buy several of these for presents, and ordered 15 of them. After a few weeks they did not arrive, and I started trying to check on what happened.Other people I order stuff from let you know that they have shipped the order. these guys did not. I found that they would not answer inquiries at their sales site. I also sent several emails with no responce. I found a telephone number, and wasted long distance money to find out that they would only answer this line within a two hour window weekdays. I made my scedule accomodate that and wasted more long distance money to get a recording offering two differnt people to email depending what part of the year my complaint was (how strange). I used the email address, but did not get a response. Then I called and waited to talk to get a message that there was no one to talk to but I could wait to record a message. I waited, on long distance, and got a recording that informed me the tape was full and hung up. A week later I tried one more email to an address from their web site, and surprise got a response which said that the MacAfee package I had ordered was not in stock, but was going to be available any day, and would ship instantly then. A couple more weeks and no shipment. I inquired again and they responded! (surprize) Now the flashlights were sold out, and no more could be gotten, but the software was being shipped the next day.I have never gotten anything but excuses from these people this time around. Perhaps they are on their way somewhere with my money, and they have just stalled as many people as they can until they are finally shut down. At best they have some interal problems, and a shortage of people to deal with them. Anyway something reeks with Software Outlet's business practices. I'm out about $90 with nothing to show but promises unfulfilled.If you are either smart enough or lucky enough to be reading this I would suggest that you save yourself the frustration of buying from Software Outlet, or join in the rest of us who should start a class action lawsuit against them, and at least make sure they do not profit from this, I am still hoping that they somehow got tangled up and will eventually make things right, but it does not look good right now, and in any event I have really been jacked around way more than the couple of bucks I was going to save. "
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