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Didn't live up to expectations
"I ordered these pillows because of at stay at a hotel. They were great there, but the pillows I received were no where near the comfort of the pillows at the hotel. I asked customer service if they send different ones to the public and they said no, but the hotels were probably just broken in. Well, these were already so flat and uncomfortable that I could only see them getting worse. Very disappointed. Will be returning. "
"Purchased pillows after a stay at a lodge. I have neck problems and was amazed at how comfortable the pillows were. I ordered but what I received was two of the flattest pillows I have ever seen. It's like sleeping on a pancake. I was very disappointed to say the least. "
"Knowledgable, real people to answer your customer service questions. I bought the Sobella pillow to get some support with comfort. This is by far the best pillow I've ever used. After just three nights, my neck strain and headaches went away and I was sleeping more soundly. I'm mostly a back sleeper and the Sobella is perfect in every way. Firm support yet the ability to cradle your head. Not heavy or hot like memory foam. Doesn't bounce around either like cheap pillows that are over filled tend to do. The cotton cover us smooth and quiet. I will be taking this wherever I go! Thank you Sobelwestex!"
"Quick delivery. Order was correct."
"Package arrived today but was only a partial shipment. I received bath mats and large bath towels. The wash cloths and hand towels were not shipped. I can't tell if they are still back ordered or if they were shipped in a second box."
"Package arrived on time and the merchandise was what we expected."
"Very fast delivery and the quality of the product best all expectations!Thank you"
"Quickly delivered and neatly packed pillow. Soft pillow is comfortable. "
"I know I love the product. I am very disappointed by the delivery. I ordered my bed stuff on the 13th and was told it would easily be to me by Christmas. I was told it should only take three days. I called after the first delivery date because I had not received it. I was told my order was never filled and they would expedite it and I would have it by the 23nd at the latest. I called on the 24th and was told it would not be here till Friday. Days after Christmas and it is a present. After getting upset with them I am getting another set sent out today and will have it by Thursday. Nice people I just fell through the holes."
"Great product and well worth it. Provides that softness that will put you into REM sleep and keep your there. Love the pillows and will recommend them to everybody."
"it's been over a week since I placed my order and when I did it didn't say anything about a back order. only when I got the confirmation. they haven't charged me shipping yet either. their web site isn't very clear. I would like to know WinZip can expect my order."
"The bed linens are excellent quality"
"best sleep I've had in years! "
"Ordering was easy and quick. Delivery was prompt as well. "
"Very satisfied with most everything. Just received my pillows today. As others have mentioned, I would like to see a receipt once the order is placed or a way to look up your order online. I did not receive a receipt in the package either. I did however receive a notification of the shipping track number a couple days after I ordered and it was delivered exactly when promised. I just had to get these pillows after staying at the Mirage. I loved these pillows! Rarely do I sleep so well when I am away from home. "