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Ratings Rating
Full Rating Profile
  • Rating 2.50/10 8 reviews

    2.50 / 100
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    Smile Photo and Video is not a merchant member
    Smile Photo and Video does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • Smile Photo and Video contact information

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 8 Customer Reviews

No Avatar
Rating 2/10
modified review posted

"I am AMAZED that this company is still in business. The ripped me off so brazenly that my creditcard company reimbursed me what they charged to my card with the exception of their restocking fee which was a hefty amount (herein lies their profit). Stay away no matter what they say. How are they still in business????"

Rating 2/10
modified review posted

"Smile Photo played the ol' bait and switch with some Minolta products. When I called to question the order, a guy said "Sorry, Mr. Smile isn't here". Then he hung up on me.

nuff said.

Rating 2/10
modified review posted

"No response to email inquiries, nobody answers either their 212 or their 1-800 number. I ordered a camera from them and specifically asked them to ship something other than parcel post to my APO address, which they assured me they would (after giving me an order # and an invoice # and, it turns out, billing my credit card). After 2 weeks and no merchandise, I sent an email asking the status--no response. Another week, I sent another email, again no response. Since then I have tried to call them both at their local and their 800 number--phone rings, rings, rings and nobody answers. Today I talked to my credit card company and placed the charge 'in dispute'. If I thought I could get hold of these people, I'd cancel the order--as it is, what recourse is there?? I would advise definitely NOT to deal with these folks. (I shoulda read -- and heeded -- the advice posted here!!). "

Rating 2/10
modified review posted

"Placed order on Monday afternoon. I'm right in NJ, so figured I'd get it by the end of the week. In fact ordered something for another merchant only a few block from these guys, on Monday night, shipped ground and got it on Wed.

No confirmation.
No one answering their 800 or their local number.
(Called all times of day Mon - Thur.)
No response to my emails.

At least they didn't charge my card. Cancelled the order and called my credit card company to alert them, in case they try to charge me.

modified review This review was modified by grunzster on November 20 2004 10:48:29 PM

Rating 10/10
modified review posted

"I ordered a Nikon 80-400mm Zoom Lens. I was billed exactly the price for the product and shipping displayed on the web site. I received the USA model as ordered as well as the warranty cards and rebate forms. I have purchased several items in the past year without any problem. They are generally one of the cheapest sites that actually sell what is advertised. On the down side, shipping is a little on the high side and is not the fastest. A next day order takes 3-4 days. Second day shipping takes about 5 days. On the other hand they are less expensive and I got what I ordered. The sent the tracking number when they finally got around to it. Note that they observe Jewish traditions so if you order on Friday they won't work on the order till Monday and the big holidays will be slower. Fine. I have recommended this store to several others who were also pleased with the service. They called to check on my order, but only to verify the address and did not hard sell any extras. "

Rating 2/10
modified review posted

"hi, stay away from this guys.
i've ordered two canon eos 300 and never got one.
they are full of crap, i'm sick of his lies.

modified review This review was modified by bistuik on November 06 2003 06:53:25 PM

Rating 10/10
modified review posted

"I have used Smile Photo on two occations for purchasing camera equipment, and have been most satified with all aspects of Smile Photo. One of my orders was for a High-End Telephoto Lens which got to me in Hawaii in three days . Smile has saved me a ton of money and have had exactly what I was looking for. I will use these folks again.
M. Rogers

Rating 2/10
modified review posted


I wanted to purchase an LCD screen so I placed my order. I called in about 3 hours later checking if the product was in stock because I had not recieved a e-mail after I placed my order, which I ALWAYS recieve when ordering anywhere else. I call and while tell him my story he cuts me off and tells my that I PROBABLY won't get an e-mail WTF!!! "PROBABLY"!?! So he connects me to so called "inventory" where a chinese lady picks up who can't speak a word of english and when I finally get her to understand and tell her the product number, I hear indistinct whispering to someone else and then she goes "Yea I think that should be alright" and then hangs up. So the next day I get an e-mail (like 30 hours later!!!) giving me the bill and they tacked on $17.00 for shipping, now I don't have a gripe about the expensive shipping but this amount is not what I authorized on my credit card at the time of purchase, the shipping was listed as free, this infuriates the hell outta me but I say no I don't wanna hassle with re-crediting the account so I take the screen and never come back. So later that day I get a call saying the product is not in stock and then he says he can give me 2 other LCDs and when I check on the web they are like around $100 each and I paid twice that for my screen (so they charge me more and then try to jip me out of my money) I tell him no I'll wait for my screen to come in. Then he says it's discontinued and I say I'll browse your sight and then call you back. So I call back 5 minutes later and some other guy picks up telling me they all went home an hour ago (whatever this is the most lieing unprofessional place ever) So I go to the bank and find out they've already charged me more than I authorized them to charge me for a product they don't even have!!!!! I canceled my order the next day and it's been 2 weeks and they still have not re-credited my account. STAY AWAY! CHECK BBB they have a bunch of complaints listed with them. THERE PHONE OPERATORS SEEM CONFUSED. DON"T EVEN RISK IT!!

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