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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 32 Court Street Suite 2200 Brooklyn, NY 11201
    • Contact: customerservice@smartsign.com
    • Phone: (800) 952-1457
    • Customer Support: (800) 952-1457
    • Business Hours: 8:00 AM EST - 7:00 PM EST (Mon. -Thur.) / 8:00 AM EST - 6:00 PM EST (Friday)
    • Fax: (718) 504-4448

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 2.50/10 2.50/10
    Return/Replacement policy: 0.00/10

938 Customer Reviews

Rating 10/10
5/5
modified review posted

"Quick and easy ordering process... great delivery time and happy with the results!"


Rating 4/10
2/5
modified review posted

"Bad customer service. Rude on the phone. Took very long time to make changes to proof. They kept sending with out my requested changes. "


Rating 10/10
5/5
modified review posted

"Easy to order, a variety of options and quality products!"


Rating 4/10
2/5
modified review posted

"I am happy with the website and the quality of the signs but very dissatisfied with the service. I ordered two different items and one of the items received (quantity 4) was incorrect. I ordered bi-lingual signs and received English only. I contacted customer service right away and explained the problem. I was told to email photos to Smartsigns customer service. I did so, again with a politely worded explanation of the problem. After about 5 days, I sent an inquiry to customer service asking about the status of my request to exchange the incorrect parts for the correct ones. I have not received any response whatever from Customer Service. I am very disappointed because I was impressed with your the selection of bilingual signs available on the website."


Rating 10/10
5/5
modified review posted

"I ordered a sign for my daughter. It was a very easy process and I felt good about the order. Then I found out she couldn't use is so I notified Smart Sign and they cancelled my order without any question or problem. I really appreciate that from a company and I would order from them at any time I need a sign. They are great. "


Rating 8/10
4/5
modified review posted

"fast, correct, @ small imperfection in the paint on one of the signs. not noticable unless you are 1-2 feet away. Over all satisified."


Rating 10/10
5/5
modified review posted

"as ordered, quickly delivered"


Rating 10/10
5/5
modified review posted

"Easy to order online, great product, quick shipping"


Rating 10/10
5/5
modified review posted

"Received the sign quickly, exactly what I wanted and looked
very nice. Thank you, our company will use this vendor for all our further needs.
"


Rating 10/10
5/5
modified review posted

"had a small glitch on getting one of the signs corrected to the point that I needed to call to ensure it was changed properly, but they have arrived and look great and creating them was very simple process"


Rating 10/10
5/5
modified review posted

"Quick service. Sign is exactly as expected. Great job."


Rating 10/10
5/5
modified review posted

"Awesome looking signs - thank you!

"


Rating 10/10
5/5
modified review posted

"All was good! Thank you!"


Rating 10/10
5/5
modified review posted

"Great looking sign, exactly what I designed and needed."


Rating 10/10
5/5
modified review posted

"The website for SmartSign.com is extremely user friendly. The service and updates on the progress of my order were amazing. Absolutely one of the easiest, most efficient, companies I have dealt with in quite some time."


SmartSign.com is a Merchant Member! Learn more

SmartSign.com is a merchant member
SmartSign.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,920 merchant members.