5/5

posted Nov-21-2002

"I purchased a white gold and diamond pendant necklace for my girlfriend's birthday. The website was very easy to use, the prices are great, and shipping was prompt. I'll be looking here for some Christmas gifts."

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5/5

posted May-13-2003

"I had made numerous purchases at SmartBargains.com in the latter part of 2002. I was in need of 100% cotton sheet sets and comforters.

To make along story as short as possible, I was so impressed with SmartBargains.com. Not only were/are their prices a great "bargain", but shopping on their web site was a breeze. They seem to keep their inventory quite accurate and up-to-the-minute, so I never had to read "Not In Stock" AFTER ordering my merchandise. I was such a happy customer that I, in fact, wrote a letter of appreciation to them and to the BBB Online.

However, I did have to return one product back to them. The customer service personnel were very courteous and professional and there were absolutely NO HASSLES whatsoever! they even paid for the return shipping!

The only reason I haven't been back there to shop recently, is because I found everything I needed and wanted. As a matter of fact, I bought more linens than I needed. With their great prices, products, and service, I simply couldn't resist!"

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5/5

posted Oct-13-2003

"Well, for the first time I actually get to report on Customer Service after a delivery snafu. The carton received was damaged enroute, and taped up by someone (carrier????). Only one of two items was in the box.
Customer service (via E-mail) was great. I wrote up the problem, they asked a couple questions to clarify, I responded, they sent a new tracking number. Delivery of 2nd item was today. I am a satisfied customer and will buy from them again.
Good Service deserves repeat business."

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5/5

posted Dec-19-2003

"Since this is a very busy time of year, I will cut this retailer some slack.

I opted for Super Saver shipping. Unfortunately, I did not realize this meant it was shipped USPS. My physical address, which I used, is different than my mailing address which is a PO box. Since, most estores use UPS, I assumed, incorrectly, that a PO box would not be accepted.

I discovered by following the tracking number that it was USPS when the shipment entered a main hub. Prior to that, it was not clear who the carrier was. I am not on a delivery route so it was time to contact customer service.

This proved to be a problem. I was on hold for 40 minutes. One of those hold lines that repeat the same message every 30 seconds, urging you to visit their website. I'm surprised I lasted that long. I really wished I had a speaker phone at that point.

I hung up and emailed customer service. Time was now critical as there was only two more days to resolve this issue and get delivery for Xmas.

I went back to the website and noticed that the CEO had posted his email address and encouraged customers to contact him so I sent off an email.

The next morning, I got on the phone at 8:57 - lines opened at 9 - and kept hitting redial until I was connected. Almost immediately got a CR who told me to contact my local PO. I hung up and called and was told my package was there but I needed to pick it up right away.

Rushed to the PO. The clerk told me that they had received it two days earlier - this information was not available with the tracking number since they didn't scan it. She had sent it back but forgot to put "Return to Sender" on it so it was rerouted back to them.

So I lucked out.

Received an email from the assistant to the CEO who now knew I had my delivery because they scanned it when I picked it up and was told I would be refunded shipping charges.

I'm satisfied with that resolution. I think it could have been easier but I also understand that at this time of year things are very hectic and there is only so much manpower to deal with it.

So I will assume that in most cases this experience would not be typical."

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5/5

posted Mar-23-2004

"I purchased twice from the shop.

When ordered 3Day Express shipping, it was shipped very fast.(Within the same day or next day.)
"

This review was modified by emiemi on March 23 2004 11:56:17 PM

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5/5

posted Jul-17-2004

"First time order from this online store. Ordered on Friday and delivered Monday, through the least expensive shipping. The price dropped $10 the next day and I requested a refund, it got through! Very nice store, 5 stars"

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5/5

posted Aug-12-2004

"Very good deal. I viewed an item on one day and dropped it in my cart, then came back a few days later to see that item listing had increased in price, but seller honored the price that item was when I placed it in cart. Fast shipping, and true to their word. I would buy from them again."

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5/5

posted Nov-30-2004

"Very Satisfied. Ordered late at night 11/12/04 They sent an email saying it was shipped on 11/17/04 with confirmation number. I checked their web site to see if it was shipped yet. The link sent me to UPS and for 3 days it said it was not a valid number. I then copied the confirmation number and went to the USPS web site and found my shipment. It was delivered on 11/22/04. Other than the shipping link being wrong my experience was excellent."

This review was modified by dslrocks on November 30 2004 07:35:00 AM

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5/5

posted Jul-20-2005

ResellerRatings.com TOP REVIEWER!

"I was a bit hesitant after reading some of the reviews here but an electric blanket for 13.02 shipped convinced me it was worth the gamble. Really nice item and offered w/ just .05 cents for shipping.
Other than the somewhat slow shipping (total of 10 days) and the slightly inflated original retail value I don't have any qualms about ordering from these guys again in the future."

This review was modified by joekker666 on July 21 2005 04:29:12 PM

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5/5

posted Aug-22-2005

"We have ordered 3 times from this company within the last 2 months. All three have been bedding items. Each time, the item arrived sooner than expected and the order was complete and in good condition. Basically exactly what we expected. We never had to deal with customer service directly. "

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