Home & Garden
visit smallflower.com »
"I was a longtime customer who would place $500-600 orders with Smallflower, but I will no longer do busines with this company. An order I'd placed had gone unshipped for more than three weeks, and was listed as backordered on my account, so I e-mailed to inquire (no response) and then phoned. I reached a rude and unbelievably disrespectful "manager" (I later learned his name is AJ) who cut me off while I was talking, yelled at me, and essentially said sod off. So I am gone. Smallflower does not sell anything you can't get elsewhere online. They have always been bad about keeping things in stock, so I've always had a few items backordered. My last order, however, was for 14 items. I was notified that one product was no longer available (yet was still listed on the site), and I discovered that all the rest were listed as backordered when I went to the site to track my missing order. The entire order backordered? For more than three weeks? And no one bothers to notify the customer? That's just sloppy business practice. (After getting off the phone with AJ I went to an online competitor and purchased several items from my Smallflower order. Same price, free shipping, and I got a click-and-ship confirmation for the order in less than two hours. Two hours vs. Smallflower's three weeks and counting? It's a no brainer.)"
"Very poor customer service. My order was wrong and when I asked them to remedy it, they implied that I was being dishonest and the reply I got from AJ was extremely snarky. I thought this was going to be a cool company to buy less usual products from. Now I'm going to be out about $ 15 and will never shop there again. Very disappointed."
"Smallflower is my new favorite internet web store!! I have ordered twice so far and everything arrived so fast. I love the huge variety of hard to find products and especially the soaps and toiletries. Will definately be ordering again soon!"
"great website. easy to use. My order came quickly, well packaged and everything was in order."
"This is the only place I could find Tabac aftershave.Good price,delivered quickly. All I could ask for"
"Very pleased. Items arrived quickly and in tack. Pleasure to deal with Smallflower. Will definately order from you again."
"Smallflower will definitely remain on my list of favorite vendors. Found my "hard to fine" product, it came to my door much faster than I expected, and it was very well packaged. I will not hesitate to shop at Smallflower again."
"I was very pleased when my order arrived. Everything was packaged well, and as usual, the products are incredible. No mistakes, everything was there that I ordered. This company is top of the line and I will continue to order from them. My order even arrived earlier than expected! I love Smallflower."
"I like that Merz carries products that I loved using while abroad - now I can get them in the states for a reasonable price! The products came quickly and were packaged well. The only complaint is that I was charged for a product that I have not received due to a backorder - I would prefer not to be charged until it is shipped. "
"Love this store, been shopping here for about 8 years now."
"It was super easy to order and the package arrived in just 3 days. "
"I was able to locate my specialty item and order it in under 5 minutes! Then it got here even faster than I anticipated, great work!"
"Excellent website. They have the products that retailers do not carry and priced very reasonably compared to other online competitors. Fast shipping and items were packaged to ensure they reach us safely. Overall a very satisfying shopping experience and highly recommended. Will definitely shop there in the near future."
"I couldn't be more pleased, they promised to ship the same day and use UPS for 2 day delivery so i would definitely get by Friday, which I did.The real stand out was the packing, I bought a fragrance and they wrapped it in an ice pack and put it in a cooler and then boxed it, I'm not kidding! Top notch service!"
"Always pleased with the smooth transactions and speedy deliveries. I'm confident in ordering from Smallflower - their products are high quality and their employees are knowledgeable."
Share your shopping experience and interact with1,973 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."