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smalldog.com

Computer Hardware & Software

Rating 10/10 1 reviews
(54 lifetime reviews)

10/100 (6-month rating)
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All Customer Reviews (54)

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tapir3147
Rating 10/10 5/5
modified review posted Apr-13-2007

"Had one of the cheapest prices on the 'net for the Academic institution version of FileMaker Pro 8.5. The museum I work at in CT ordered a copy and received it exactly as described and shipping was fast. I will check them out in the future if I need Mac products or software."

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g4girl
Rating 10/10 5/5
modified review posted Feb-27-2004

"As ususal, I was happy to see the staff again. They were very helpful again with technical questions my Son (visiting from Illinois) and I had about his eMac and my G4. They sold us RAM and a minimouse (a gift for a friend) at fair market prices. I value having a Macintosh mecca in the northwoods of VT, I buy all my Macs from them. The G5 will be next... my Son and I are negotiating over who gets it. The values of haveing a small business in VT that offers the quality and expertise they do is PRICELESS!

Dawn Hartman"

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drewvan
Rating 10/10 5/5
modified review posted Feb-29-2004

"This is my favorite online computer and technology retailer. Fair prices, excellent service. They make it their role to educate their customers about their products, the industry, and the world. They're happy to help before and after the sale."

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jehingr
Rating 10/10 5/5
modified review posted Mar-27-2007

"I bought a refurbished Powerbook from Small Dog. The price was great - and so was the computer.

I honestly couldn't tell that it was a refurb. Everything about it had the Apple "out-of-the-box" feeling. The folks at Small Dog made me a very happy customer.

As a bonus, I rated an external firewire drive on their site (that I had the misfortune of purchasing from another vendor). I rated the drive poorly, because quite frankly it wasn't working very well for me. I was contacted by Small Dog customer service - they passed along to me a contact from the drive manufacturer. The manufacturer's rep was actually waiting for my e-mail and made things right with a replacement drive!

Now that is customer service. The good folks at Small Dog made things right for an item I purchased from another vendor! I don't know how service can get any better than that."

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john441
Rating 10/10 5/5
modified review posted Mar-22-2002

"Made my fisrt purchase last week.
They are a great company to deal with.

Great service too!!!!!!!!"

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goldsmithzero
Rating 10/10 5/5
modified review posted Feb-28-2004

"Met expectations, everything arrived on time as specified. After sale support is outstanding."

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idotech
Rating 10/10 5/5
modified review posted Mar-21-2004

"The Small Dog website is easy to use. Customer service at Small Dog is excellent. They carry a wide range of Mac products. They always ship items I order quickly. "

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transoptic
Rating 2/10 1/5
modified review posted Apr-06-2011

"I wouldn't rely on this company if your purchase is time-sensitive. It took them two days just to tell me that I didn't meet their "security screening", and they wouldn't sell me an iMac, because I was making my purchase from Germany on my american credit card, and shipping to my permanent address in the states. I live part time in the US and part time in Germany, and really needed the computer for a project when I arrived in the states.

They sent me an email the first day asking to call them, which I did, and the sales associate asked for my CC info again, which I provided. He assured me the order would be shipped later that day. The next day, I still hadn't received any tracking info. I emailed them a few times, with no response. Finally, when I emailed someone directly, they responded that they wouldn't sell me the computer.

As a customer, it doesn't seem like I should have to chase them around to find out wether they are going to sell something to me or not. I could have already bought this from another place with a more sensible credit card policy (I've had ZERO problems with these types of purchases at other retailers in the US).

As many other reviewers on the web have said, they DON'T answer emails, and they provide pretty poor service should a special situation arise.

I would spend a few dollars more next time and go someplace that values their customers a bit more. "

modified review This review was modified by transoptic on April 06 2011 08:25:43 AM
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Steph_
Rating 10/10 5/5
modified review posted Feb-27-2004

"This company rocks. Easy to navigate web-site, good prices, FANTASTIC customer service. Highly recommend! NOTE: Sign up for their newsletter."

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sconnell
Rating 10/10 5/5
modified review posted Feb-28-2004

"Fast efficient service, competitive prices & a cute website"

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