SkinPea.com Reviews - skinpea.com Ratings at ResellerRatings

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skinpea.com
Rating 9.26/10 31 reviews

9.26/100
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All Customer Reviews (31)


Rating 10/10 5/5
modified review posted May-18-2013

"Ordered the iPad and iPhone protector. Messed up the install of the iPad, but iPhone went flawlessly. Contacted CS and they promptly sent a free replacement. Excellent service even though the error was due to my install. Once installed, both are nearly invisible. A few very minor specs on the iPad but iPhone is perfect. Great company, great customer service and Great products. Believe them when they say to let the protector rest. Initial install shows all sorts of smudges and bubbles but after about 12 hrs it all clears up. Any remaining small bubbles should be worked out with the squeegee leaving a very clear screen. Do notice a bit of a loss in sensitivity using a stylus but that can be tolerated for the protection factor. Don't hesitate purchasing this product"

Rating 10/10 5/5
modified review posted May-06-2013

"I purchased a screen protector for my iPhone 4S.
Here are my ratings of the product and service.

Shipping time: 5/5 - next day delivery since we were both in CA
Packaging: 5/5 - it came in a tube (looks cooler than an envelope)
Installation: 5/5 - had easier and simpler instructions than any other protectors I had installed in the past
Quality: 5/5 - no scratches, easy to play games, etc.

Overall: very satisfied with product + highly recommend"

Rating 10/10 5/5
modified review posted Apr-16-2013

"I am very pleased with the product and service of this store."

Rating 10/10 5/5
modified review posted Mar-26-2013

"First off, this is my very first review of a product (that says a lot!) Ordered: 2 iphone 4s, 1 ipad gen3, 1 ipad mini full coverage skinpea. After reading the easy step-by-step instructions, the installation went flawlessly. I saw many similar products in the mall, but the price and ease of installation just made the buy online a "no brainer." Now I feel much safer when my 2 year old gets a hold of my phone or ipad. "

Rating 10/10 5/5
modified review posted Mar-23-2013

"This is my third device that i am using skinpea. It never fails and does it job. I am infamous for scratching everything I have because I just throw it in my purse. When I had zagg the protector would have orangepeel and would start peeling in the corner. Skinpea definitely withstands the chaos in my purse. Their customer service is probably the best i've ever experienced. They are really quick with their responses and plus, they have videos on youtube telling you exactly how to apply the screen protectora."

Rating 10/10 5/5
modified review posted Mar-22-2013

"Best screen protector and service ever~"

Rating 10/10 5/5
modified review posted Mar-22-2013

"wow, I just received my complimentary replacement :) great product, great customer service... what more can you ask for? skin pea company is awesome... satisfaction guaranteed or your money back :) thanks skin pea :)"

modified review This review was modified by emcee_es on April 09 2013 10:37:31 AM
Rating 10/10 5/5
modified review posted Mar-19-2013

"This is an absolutely great screen protector. Couple that with a Lifetime Warranty if anything should ever happen to the shield and you really have a fantastic product, which justifies the higher cost compared to cheap screen protectors.This product is the best out there."

Rating 10/10 5/5
modified review posted Mar-07-2013

"I recently placed an order for 2 screen protectors at Skinpea.com on Feb. 27, 13 and received my order two days later. The average shipping time from Calif to my home state takes about 5-7 days, so this was incredible since shipping was free for my order. I had problems with smoothing out all the bubbles and creating scratches on both phones so I contacted Skinpea.com. Within 2 days, a customer service manager emailed me and offered replacement set for both phones (plus further instruction on how to get rid of future bubbles). Today, bad customer service is the NORM and not the exception in any industry. Just the customer service alone had won me over as a customer. I was very pleased with skinpea,com and would definitely recommend them to anyone. "

Rating 8/10 4/5
modified review posted Feb-19-2013

"Works very good, can't see smudges at all. Just make sure it's wet when you put it on because I scraped mine."

modified review reply posted Mar-22-2013

SkinPea Team, SkinPea.com rep has responded

“Hi C_tete!

I'm so sorry to hear that you've scraped your screen protector during installation!

Please write to us at CustomerSupport@skinpea.com to reach one of our customer service heroes, and they'll hook you up with a courtesy replacement :). Remember that superior customer service is included with all of our products!”

Rating 2/10 1/5
modified review posted Jan-31-2013

"Not the best experience purchasing from this company. Purchased a iPad front screen protector directly through their website. Installation on brand new iPad 4, numerous bubbles throughout after 48 hours. That wasn't the worst part which was trying to contact them for assistance. I had a heck of a time contacting them - they were experience email problems and do not have a phone number published. As a frustrated customer I asked for complete refund which they did take care of. Unfortunately this is a company I would not recommend. They did ask that I write a favorable review which I couldn't do."

modified review This review was modified by Kahawken on January 31 2013 12:20:36 AM
modified review reply posted Mar-19-2013

SkinPea Team, SkinPea.com rep has responded

“Hello Kahawken,

As with all wet application screen protectors, it is very important how the product is initially applied. We are aware that a customer may make a mistake, so we offer free courtesy replacements--even if it was an 'oopsie' on the customers' end (We are actually quite proud to offer this unique service to our customers :). We truly strive for the best customer experience, and we thank you for your input so that we can continue to improve.

SkinPea Team”

Rating 10/10 5/5
modified review posted Jan-30-2013

"I bought a full body protector for the iPhone 4s. The product shipped really fast, hassle free installation and offered very good protection during everyday use. The customer support team were very friendly and helpful. Will recommend this product to others ."

Rating 10/10 5/5
modified review posted Jan-20-2013

"Got an ipad mini for my birthday. My daughter got me a SkinPea front screen protector. Cleaned screen as per Apple, then used SkinPea solution and applied protector. Upon completion of application and squeegeeing, counted 40 air bubbles under the protector. After 24 hours, still had 14 bubbles. Emailed SkinPea and about the air bubbles under the protector. They responded and sent a replacement within a week. Customer service is great!"

Rating 10/10 5/5
modified review posted Jan-08-2013

"I recently ordered just the screen protector for a new Apple iPad4. Before placing the order, I was leaning towards purchasing a Spigen screen protector. However, during my research I saw a lot of favorable ratings on the superb quality of the Skinpea screen protectors, and in particular, read several testimonials regarding Skinpea's superior customer service. Now my story. Regarding the installation of the screen protector, the installation itself went perfectly, exactly as described in the detailed instructions SkinPea sends with their products. However, as I was removing the excess solution from underneath the screen protector with the supplied squeegee and a soft cloth, a large 4 inch, quarter inch wide smear appeared right in the middle of the surface (probably due to a sharp fingernail). Thinking I could simply wipe it off with the cloth, I rubbed it with slight pressure. It did not come off, and in fact, got worse, leaving a permanent mark. I immediately contacted SkinPea's customer service department asking what I may have done wrong, and promptly received a return email from PJ (SkinPea's Customer Support Manager). Rather than give me the runaround, and saying that SkinPea had no responsibility for my mistake, PJ actually offered to send me a complimentary replacement screen protector. I was both shocked and amazed at their generous offer to replace an item that was damaged due to no fault of their own. They certainly were not required to do that, nor was I expecting it. Needless to say, SkinPea's customer service is indeed superior, and they have won me over as a customer for life!! To say I was impressed is an understatement. The replacement Skinpea screen protector went on perfectly, and will perform beautifully for years to come. It is absolutely invisible, and looks exactly like the actual iPad screen itself, and comes with a lifetime warranty. I would highly recommend SkinPea products. They are of a premium quality with superior customer service."

Rating 10/10 5/5
modified review posted Jan-05-2013

"I had an issue with the post office not delivering my item. Even though it wasn't skinpea.com's fault, they were able to resolve the situation. Amazing customer service report!"

 
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