1/5

posted May-19-2012

"I've had problems with this site many times - not with orders, per se, but with the way they present their sales. I always receive these enticing emails but there always seems to be some catch when you go to actually use the promotion code.

There are way too many other companies to purchase products from to be ordering from this one and always feeling like you were slighted cheated."

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1/5

posted Dec-02-2011

"DON'T PLACE YOUR ORDER HERE! Horrible customer service...have been trying to get through and placed on hold for over 1 hour each time for a week...and still haven't got through. After holding for an hour the line has disconnected several time. The customer service line where you can place an order won't help with returns. They don't answer emails. They are rude on the phone. I just want to return a product that I had a horrible reaction to and can't get any help. DON'T ORDER FROM HERE!"

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1/5

posted Oct-31-2011

"I bought a microdermabrasion kit from SkinCareRx.com and the web ad stated that you get 3 complimentary products with your purchase. I did not receive them and when I called on a Sat. afternoon, I was PUT ON HOLD FOR OVER 3 HOURS, and never got through! I wrote an email to them through their ad address and had it bounced back. Finally, today I got through to customer service at 6 am only to tell me, "Sorry! Can't do anything about it."

I have been a loyal customer for years and have overlooked misinterpretations giving them the benefit of the doubt.

Obviously it is all about the money and not the customer. Skin Care RX only cares about purchases and not customer satisfaction. Well, this customer is GONE!!!"

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1/5

posted Feb-19-2011

"I can’t recommend SkinCareRx. It took over 2 weeks to receive the Clarisonic Mia. They did send me an initial email confirmation and that was the first I learned the Mia was backordered. I received the replacement heads within 7 days – these are unusable without the Mia itself.

I spoke to their customer service at least 5 times. I was told the backorder information shows up after you place the order. This is untrue – I know because I tried it by going through the order process again. I was told twice I’d be sent tracking info via email. There were NO subsequent emails – with tracking info or not.

The Mia was a gift for a relative who was visiting here. The shipment arrived 2 days before they left, SIXTEEN days after I placed the order, on January 19, 2011. I ordered with them based on positive reviews, but since then, I’ve found negative ones with scenarios similar to my own.

I’d found a promotional code for a discount on a blog I read. It was not worth the time spent calling and emailing (and emails were not answered). Had I known what kind of negative customer service experience I was in for, I would have gone to a local dealer. The frustration, time wasted and lack of customer service is JUST NOT WORTH IT.

Since I could not find an area on their website to comment on this, I wrote a review under the product. It was quickly removed. Obviously, they do not value customer opinions.

I do not live in CONUS, and I understand items may take longer to ship. They could have made this bad experience a better one by telling the truth and being in contact with me. They didn’t."

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5/5

posted Jul-20-2010

"It's a great experience to shop at this store. It's easy to look for the products in the website. They ship orders via USPS priority mail so it's very fast. It took me only 2 business days to receive my orders."

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5/5

posted Jul-13-2010

"My very first order with skincarerx.com went flawlessly! The prices were fantastic and the shipping was smooth, SUPER fast, and painless. Based off this one experience, I will continue to shop at skincarerx.com. "

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1/5

posted Apr-05-2010

"the custermer service is so rude and cancelled my order for no reason. Hangup my phone when I am still talking. Tell me the manager don't have time when I want to talk to. can't believe a company like this."

This review was modified by sunxingsong on April 05 2010 02:50:14 PM

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5/5

posted Feb-06-2010

"Excelent store, prices and fast shipping."

This review was modified by Luisitin on March 16 2010 09:18:02 AM

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5/5

posted Aug-03-2008

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5/5

posted Jul-24-2008

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