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You've lost a LOYAL customer of 10+ Years, SkincareRx...YOUR SERVICE IS HORRIBLE NOW!!!
"I am really frustrated - not sure if you changed your fulfillment services or what, but your shipping takes FAR LONGER than you state it will on your website. I ordered these items FIVE DAYS ago and they are still in ILLINOIS and I am in California. According to the tracking they just left the shipping center today!? What is the issue with your fulfillment services that it takes SO LONG to ship out items? By the time I get these items, it will be over 10 days since I placed the order!!! That's unheard of when I can order from 5-6 other sites who will match your pricing. I will absolutely NOT be shopping with you again. To make things worse, on your SkinCareRX site, you state that orders will be received within 2-4 Days - that is a LIE and VERY MISLEADING to customers!! It NEVER takes 2-4 days. By the time I receive this order, it will be 14+ days, according to the online chat tonight. IT'S UNHEARD OF!! You've lost me as a loyal customer, SkincareRX!"
Never buy anything form this SkinCareRx!!!
"Customer care never answered the phone, and there's no way to return the product what so ever! They never listen you nor care about the what they sold. DO NOT TRUST!!! what they sell!There's no way to get any service after you purchased! "
So far so good
"Fast shipping and well packaged! Bought many items in a very reasonable price, didn't have any terrible experience as other reviews said."
DO NOT ORDER FROM!!! - SKINCARERX IS A SCAM
"I have been shopping with Skincarerx for 2+ years, and have never had an experience like this. It looks like they have been bought by MamaMio. This site is a scam now. I only received the cream I ordered. The $120+ of vitamins were never delivered. The phone number for Customer Service has been disconnected. DO NOT ORDER FROM THIS COMPANY. You will not receive your order, and will not be reimbursed for orders not received. "
Received an empty box with ONLY wrapping paper
"Received an empty box with ONLY wrapping paper"
Excellent Product & Service
"I was a bit skeptical about SkincareRX after reading these reviews; customer service was helpful and products arrived promptly. "
"Purchased 2 items worths 164 dollars. I did not receive and no refunds!"
Shopped here for 2 years
"Healthy discounts, quick shipping, my stuff is always in stock! Sorry you guys had a bad experience but I use it regularly!!"
I will never shop again
"I was charged for an item that I did not receive. I asked for a refund. They said ok, but instead they shipped a replacement. It has taken almost two months, repeated phone calls and emails and is still not resolved. "
Run While You Can!
"Worst Customer Service EVER! They use "Bait and Switch" Marketing. And customer service is HORRID! Run while you can!"
Poor customer service
"I ordered 5 skinceuticals products on their website and received subsequent confirmation by email. Next day, I receive an email stating that they couldn't ship to a mail forwarding address and if I had another address they would process the order. I contacted them and was not given any reason as to why this has occurred and that in fact they could ship to my address. I was told to reenter my order. I asked if the same discount would apply. The answer was no, only what was currently available on the site. I went on the site to see if i could get the same prices and could not. Note that this was exactly 2 days later. So their system made a mistake and i should pay for it....wow!"
I strongly don't recommend this site at all
"I ordered refa s craft and refa 4 craft,I got two refa s crafts one and half month ago,I requested replacement,after 10days,it was a Mia 2,not even a product related to refa,I called in and asked for return,they asked to send a picture,I did,but nobody took care of that,I waited for one day and called again,the customer service now and back to the history had a bad attitude,they even hanged up the phone and didn't call back and didn't listen to my and stopped my talking,I felt like I needed to fight with them to get my right to talk,they gave all the excuses to avoid solving the problems that I had,I didn't get the product I wanted even it took me at least 1.5month,and nobody appologized"
"Buyers beware, don't even think about ordering from Skincarerx! I bought from this site because it carries a hair product that is very difficult to find. After placing my order, and reviewing my order confirmation I realized I ordered two different sizes in shampoo and conditioner. I attempted to cancel my order online, but it denied my request. What?? I placed the order less than 15 minutes prior. I called customer service, who was actually prompt to answer (maybe because it was late) and, again, they denied my request to cancel because the "order has already been sent to the warehouse". Again- what?? How in the world is that relevant! And I placed the order within the past hour, so the fact a cancellation is impossible before shipping is just unheard of. I made a third attempt, this time got my husband on the phone and they still denied DESPITE the fact they have a written cancellation policy that states you have the right to cancel within 14 days. The employee on the phone showed no regard for that. My husband told her he was recording the call and she informed us she would have to hang up in that case. And she did exactly that. I called the bank to file a dispute against these clowns and their sham of a "business". Stay far away."
"I have been shopping with this company for a few years now, but in the last few months, something has changed - and not for the better! It seems like they have changed ownership because their website has changed; their discounts are now very limited, not only in frequency but the exclusions of participating brands is ridiculous, when compared to discounts offered in the past. And, to make matters even worse, their customer service(?) is now appalling! They are clearly using "offshore" customer service, at least outside of regular business hours and they are useless. I used to love shopping with this company and have recommended them to several friends. However, this will no longer be the case, because of my recent experiences. Sadly, they are no longer the company they used to be!"
Horrible! Don't order from this company!
"I wish I came upon this site before ordering from skincarerx. At first everything was fine and then I began receiving what appeared to be used products. Box looked very old and beaten up. A tube of cream arrived with screw on top completely off and seal looked funny. Good luck getting your money back or even being able to return a product. Anything you order arrives with no invoice or receipt. You can't even print one out from their website. Their site suggests the best way to get in touch with them is via Livechat but that is always unavailable. If you call you are told they are experiencing very high call volume and to leave a message. Your next option is to complete an online form from their site and are instructed to take a picture of the product and upload it. I got a response saying so sorry, etc. and asking me to upload photo! I did upload photo! I couldn't respond to this email because the email address is no reply. I had to go back on site and complete another form and again received the same message. I realize now I'm not going to get a refund and this company is running what appears to be a scam! I'm gonna nag to be filing a complaint with the better business bureau and hopefully this may help someone else not get scammed!"