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  • SkinCareRx.com

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 1055 S. 700 W.
    • Contact: ctaylor@skincarerx.com
    • Phone: 877-682-3553
    • Customer Support: 877-682-3553
    • Business Hours: 7 am - 7 pm MST
    • Fax: 801-924-3935

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 6.25/10 6.25/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

283 Customer Reviews

Rating 4/10
2/5

"I received my order quickly enough, a candle, but the scent was old and smelled nothing like it was supposed to - I figured I wouldn't have to pay for shipping since it wasn't what I thought I had ordered but I guess they don't pay for shipping if the product is faulty. I am disappointed - keep in mind if you order from them....or just order from someone else."



Rating 10/10
5/5

"I have ordered from SkincareRx.com for 2 years and never, ever been disappointed with the products sent, customer service assistance or clarity of the discounts offered. I refer my friends to this website and will continue to happily order from them. I get compliments on my skin all the time. Many thanks,
PatriciaRN
"

This review was modified by PatriciaRN on July 14 2015 09:01:38 AM

Rating 2/10
1/5

"Read the rebate small print before purchasing anything from this website! It doesn't mention anywhere on the website that if you use the instant discount on your order it will invalidate the rebate, only in the small print on the rebate form (which is typically filled out after purchasing your products). And to further confuse you they included the (very small) free product bundle (which is only offered with the $500 + rebate offer. I've ordered from this company for years - shame on you for purposely being deceptive to your customers! I've never written a review on a company in my life, I will never shop from you again and highly recommend that no one else does either. "


Rating 10/10
5/5

"Wow! I am SO surprised to see so many negative reviews for this website. I've ordered not once but twice now in this month and have had incredible experiences both times. With my first order I had wanted to make a change within 24hours of ordering it, which they were not able to do since the order had already been shipped. Knowing I wasn't too happy about this they not only rebated my whole order 25% but also gave me 25% off my next order, to be used whenever. They did this without me asking! Then they proceeded to give me a coupon code to use on all future orders. A) FANTASTIC processing and shipping time (hard to be mad). B) Incredible customer service. C) Lovely staff. I am so glad I did not check this website first. Even though my shipping rates are higher (I am international) I will hands down continue to order from SkinCareRx.com. Websites like these need to be supported. "

This review was modified by KvincentH on January 25 2015 08:00:18 AM

Rating 2/10
1/5

"Very deceiving/unclear sale/deal sign leads you a nightmare.
Customer service was so not helpful. Very disappointed with them.
Also, writing products reviews would not give you any reward points. Never shop with SkinCareRx again.
I would give them NO star, if I could.
"

This review was modified by azmtc on December 16 2014 03:40:57 PM

Rating 2/10
1/5

"Watch out! I ordered this product with a "free trial, pay $4.95 shipping" offer online. The box came, and I didn't open it immediately. My next credit card statement billed me for $89.10, and I quickly received two more boxes of the product, along with billing coming for the same amount for each. I called the company and wanted to return all the bottles, as I never opened any of them. After 30 minutes of wrangling, they agreed I could send 2 of the bottles back for a credit, but would be charges for one, even though none were opened. Had I understood the "terms", I would never have agreed to pay $95. for a small bottle of skin cream; I could have bought a top of the line department store cream for less, and returned it if I was unsatisfied! What a rip off! I'm hoping I actually do see the credit on my statement!"

This review was modified by 1313marmot on July 15 2014 12:03:49 PM

Rating 2/10
1/5

"Placed my order 4/12/14. There was a promotion for skinceuticals to receive a free product with the order.

I noticed no shipment of my products yet 4 days later so I emailed them on 4/16/14. I got a reply that they hadn't shipped it yet and they wouldn't have the free item as promised. They then decided, after me following up with them, to ship my order 6 days after my order date.

What should have happened with any decent company: I would have been contacted within 24 hours that they were out of the free product and ask me what I wanted to do...cancel or ship without. Not me contacting them 4 days later and they decide for me. No wonder they got a "C" on the Better Business Bureau. I wish I had checked before I ordered anything from this lousy website.
"


Rating 2/10
1/5

"I wish I had read reviews on this site before purchasing from SkinCareRx.com. This is my first review. I ordered a huge order ($700)expecting to get a big rebate card (40%) that never came. I elected to get the large rebate card rather than the smaller % (25%) discount on the entire order, but ended up with neither. I followed all the steps of receiving the rebate card, and missed one tiny, fine print they put at the bottom of the page and not with the rest of the larger print instructions for obtaining the rebate card. I sent in the rebate a bit late even though the order was purchased within the required time period. After I informed SkinCareRx about not getting the rebate, they extended my rebate date to ~Feb 24, 2014. I then resubmitted all the paperwork. I didn't hear from them again, so I contacted them regarding not getting the rebate and that I would return the large order because I expected to get the rebate card. Anyway, they would not honor their deal, so I inquired about returning the new, unused items, then they said they can no longer accept the items because they were passed the 30-day return period. Such deceptive business practices should not be condoned or encouraged. Very sad."


Rating 2/10
1/5

"Will not be ordering from SkinCareRx for any other purchases--Placed an order 7 AM central time on Thursday and paid for overnight shipping. Was assured all orders placed before 10 AM are shipped the same day--I needed this order or I wouldn't have paid for overnight shipping, so when I was notified that my package hadn't even been shipped until Friday afternoon and scheduled delivery was Monday, I was more than a bit disappointed. Their prices are not cheap, and the overnight shipping was $28.00, which they charged me for even though I won't receive the package until Monday, four days after the order was placed. Not reliable, not a bargain, won't shop this site again. Don't count on next shipping from this company..."

This review was modified by windycitygal on January 31 2014 04:31:28 PM

Rating 2/10
1/5

"I purchased over $300 products in Aug and filed rebate for the Buy More and Save More promotion for $150. One product was damaged on arrival so I had to get a replacement, but the replacement was also damaged. After the replacement, I got a note from Skincarerx that all of their inventories were damaged so they can`t send me another replacement. Thus a refund was issued. I asked them right away that I can`t take the refund because of the rebate but there were no response. A few weeks later, a note came in said that my rebate was only approved to 2nd tier, which is only $100 because the refunded item ($20). I called the customer service many times and eventually they said nothing they can do because I didn`t buy enough products to qualify for the 1st tier. Overall, they took money from customers because their fault of sending faulty products. I will never buy from SkincareRX again."

This review was modified by zelda64 on October 08 2013 01:26:48 PM

Rating 2/10
1/5

"i ordered from skincarerx on 09/02/2013 12:38 pm.i wanted my order to shipped to my friend who lives in usa texas.but after they charged the $511,12 from my credit card,they wanted me to call them to make sure that i own the credit card.but i live in turkey,it would be very expensive to call them so i cancelled my order on 09/05/2013,since then they haven't given the amount they charged from my credit card,i called the bank but they said there's nothing they can do,i'm very disappointed,i keep mailing them about this situation but i'm worried they won't pay my money back.i hope this review helps me get my money back,thank you ."

This review was modified by gokcen on September 17 2013 10:57:18 AM

Rating 2/10
1/5

"Fraudulent product. I usually buy Topix Replenix CF Serum through Lovelyskin.com which is owned by a dermatologist; however because SkinCareRX was having a sale, I decided to go through them instead when I needed a refill. Unfortunately, I believe the product was fraudulent because the contents were completely different from my normal purchases. The consistency of the replenix serum from skincareRX was like brown tinged aloe Vera gel. While its normal color is a thin, opague, coffee with milk color. Of course, I wrote to customer service and never heard back. "


Rating 10/10
5/5

"I never write reviews but I read these reviews after I got a scare when ordering online. When I put in the coupon code it didn't apply the 20% off so I wrote the company an email and the next day a new and corrected invoice appeared in my email and my obagi arrived within 3 days with free shipping! I checked these reviews after I placed the order and was so afraid there would be a problem but everything went perfectly. I couldn't have asked for any faster more perfect service. I wanted to let everyone know that I would use this company again. I'm impressed at how quickly and perfectly they corrected my problem. "


Rating 2/10
1/5

"Horrible. I placed an order right before Hurrican Sandy (I live in NY). The package got lost, and they refuse to reship the products b/c they claim that it is out of their hands. I called them and the customer service rep hung up on me during the conversation because I was trying to make her see that it was beyond my control and I had paid for the products already. I found the CEO's email address on their website and asked him to resolve the issue, and nobody from the company contacted me to credit back for the items or would resend the items. Horrible!!!!!!"


Rating 4/10
2/5

"I bought most of my skin care products here. Customer service is always great, shipping is super fast. Lately the quality of their products has been slipping. I use the Obagi line and have twice received a product which, to me, seemed old/expired. Customer service took care of it right away and sent a replacement. Had a problem with that also (missing seal). I don't think i'll be shopping with them anymore. I don't take chances with my skin. It's too bad because Obagi is expensive and Skincarerx was always $10-$15 cheaper than every where else that sells Obagi. "


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