Simplybridal.com Reviews - simplybridal.com Ratings at ResellerRatings

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simplybridal.com

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Rating 9.04/10 357 reviews

9.04/100
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All Customer Reviews (357)


Rating 2/10 1/5
modified review posted Jun-04-2013

"Never did get my dresses and felt that customer service lied to me.
I ordered 3 bridesmaids dresses on 2/14/13 to try on the different styles. Around the end of March, most of the other bridesmaids had received their dresses and most had ordered after me so I called Simply Bridal to check the status. I was put on hold briefly and then told that I would receive them by 4/14/13. Relieved they were on their way, I did not call again until 4/16 after not hearing anything. On 4/16 I was again briefly put on hold and then told that they had been shipped out that very day and would arrive by 4/19. I called again on 4/22 after not having received the dresses or an email saying they were shipped and was told that the dressed had been "returned" to their warehouse in mid March and they would look and see "if" they still have them and they would call the next day. The next day they did not call back, I called again on 4/24 and asked to speak to a manager, at that time I was given to Jessica. She informed me she would look in to this personally and call or email that evening. She even sent her direct contact information. Feeling very relieved that someone seemed to be taking ownership of the situation, I expected a call or email promptly. However, I did not hear from her either. I looked at my order online and it had gone from "processing" to "cancelled". I called her that next afternoon and to her credit, she did offer to look to see if they had any other dresses that color in the warehouse, but they did not. I also received a refund of the $400+ that I had been out for the past 2 1/2 months. As I explained to SB, this is not a perfect world, and mistakes happen, but had someone bothered to check the status the first 2 times I called, a dress could have been reordered. Instead I ended up buying a dress from one of the other bridesmaids who had ordered 2 custom sized dresses so I had to spend $150 for that and then had to spend an extra $220 in alterations for a dress that looked Simply Awful. I would not recommend Simply Bridal. "

Rating 10/10 5/5
modified review posted May-31-2013

"I was so happy with the beautiful gown that I bought from Simply Bridal. It was stunning. The bridesmaids dresses were beautiful, as well. My dress was packaged so perfectly. I cannot say enough wonderful things about Simply Bridal. I recommend them to everyone. Why pay a high-priced bridal salon when you can measure yourself and receive a dress that fits you like a glove? Thank you Simply Bridal!"

Rating 10/10 5/5
modified review posted May-31-2013

"I was very impressed with the style selection of bridesmaid dresses, as well as the colors offered. The dress was received in a timely fashion and was relatively true to the size selected. I just want to encourage everyone that orders a dress to be sure to include their measurements; as I did not, and the end result was I had to work out dilegently for one month just to fit in it, BUT, in the end I did. To top it off, I was extremely delighted with the price!"

Rating 10/10 5/5
modified review posted May-31-2013

"I was very pleased with the service at Simply Bridal. The dress arrived in a very timely manner, and the dress was in beautiful condition! Thank you much Simply Bridal. Your Customer Service Department is phenomenal also!"

Rating 10/10 5/5
modified review posted May-31-2013

"I was vet happy with the fit and quality of my dress."

Rating 10/10 5/5
modified review posted May-30-2013

"I reviewed many bridal sites and made purchases from some, I cannot begin to tell you how pleased I was with Simplybridal.com. My purchase came earlier than expected, the veil I ordered came packaged very professionally, any questions I had before receiving it were answered promptly. I only wish I had purchased ALL my wedding garments from Simplybridal.com. I assure you, you will be more than satisfied when you see the quality of their items for what little you have spent!! I am telling all my friends about Simplybridal.com. There is absolutly no need to shop anywhere else!!"

Rating 8/10 4/5
modified review posted May-30-2013

"The dress itself was pretty, but there were noticeable differences when the bridal party came together. I ordered a standard sized dress, but a fellow bridesmaid custom ordered her dress and there was a significant difference in length. I would be wary of custom sizes. Other than that, the dress was nicely shipped and looked like it did in the picture."

Rating 6/10 3/5
modified review posted May-30-2013

"I purchased bridesmaid dresses from simplybridal.com. I was hesitant to order such an important dress from a website. But they say the guarantee the dress and have free returns. So I figured why not. But after ordering the dresses and waiting for 2 months. The dresses arrived good fabric and made well but a few issues did occur out of the 5dresses ordered 3 of them were the same size and each one fit completely different one was smaller the other one nada really small arm hole. And the other issue was that the zippers did not work and we could not get the zippers to work. But I was satisfied with what we purchased and the only reason we ended up returning the dresses was because they did not fit. But did reorder the dresses "

Rating 10/10 5/5
modified review posted May-30-2013

"I had been to a few different bridal stores, but I just wasn't impressed with their selections. Most of them seemed way over priced for the material they were made out of. I found a couple online websites that offered them much cheaper. I was extremely hesitant about ordering a dress online, but after reading the reviews from each site I felt comfortable with ordering from Simply Bridal. My dress came in a week early and fit great!! I was so relieved. AND it was half the price with better quality material than I was finding in stores. THANK YOU Simply Bridal!!"

Rating 10/10 5/5
modified review posted May-29-2013

"Jessica at SB continued to be very helpful throughout the whole process, from ordering until making sure I was completely happy with my dress. The experience was a great one! I was on a time limit, and budget! My final product, my beautiful dress, was perfect. It needed a few alterations, but I was very pleased!"

Rating 10/10 5/5
modified review posted May-29-2013

"Loved the dress! It is perfect! It came before the delivery date. It fit just perfect! Very impressed with SimplyBridal have and will continue to recommend them to friends and family."

Rating 10/10 5/5
modified review posted May-29-2013

"The veil I ordered was perfect and the same quality as the bridal shops around Columbus and a much better price! My order arrived quickly and everything was just as I imagined!!"

Rating 10/10 5/5
modified review posted May-29-2013

"Great service, fast delivery!"

Rating 10/10 5/5
modified review posted May-29-2013

"I was looking for a bridesmaid dress that was classy, unique, rewearable, and affordable. I was having a hard time finding a dress as many seemed to have fairly cheap fabric that would wrinkle easily or just looked like a bridesmaid dress. I found Simply Bridal and found a dress that I LOVED, and when I saw the markdown, I decided to go for it.

The dress was beautiful! The fabric was high quality - I got it steamed after it arrived in the mail and it has stayed nice since. The dress was comfortable, flattering, and fit perfectly. I can use it at other events as a cocktail dress. I could not be happier with the purchase and will consider using Simply Bridal again in the future!"

Rating 10/10 5/5
modified review posted May-29-2013

"Shopping with Simplybridal.com is simply divine. Retail bridal stores are not only costly, but they are patronizing. I was forced to give personal information in order to try on gowns and then limited to five after they deemed me to be non-serious buyer and asked to leave. How outrageous. Simplybridal.com never tired of responding to my emails and helping me with all the details. Simplybridal.com rocks!"

 
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