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357 reviews
"Never did get my dresses and felt that customer service lied to me.
I ordered 3 bridesmaids dresses on 2/14/13 to try on the different styles. Around the end of March, most of the other bridesmaids had received their dresses and most had ordered after me so I called Simply Bridal to check the status. I was put on hold briefly and then told that I would receive them by 4/14/13. Relieved they were on their way, I did not call again until 4/16 after not hearing anything. On 4/16 I was again briefly put on hold and then told that they had been shipped out that very day and would arrive by 4/19. I called again on 4/22 after not having received the dresses or an email saying they were shipped and was told that the dressed had been "returned" to their warehouse in mid March and they would look and see "if" they still have them and they would call the next day. The next day they did not call back, I called again on 4/24 and asked to speak to a manager, at that time I was given to Jessica. She informed me she would look in to this personally and call or email that evening. She even sent her direct contact information. Feeling very relieved that someone seemed to be taking ownership of the situation, I expected a call or email promptly. However, I did not hear from her either. I looked at my order online and it had gone from "processing" to "cancelled". I called her that next afternoon and to her credit, she did offer to look to see if they had any other dresses that color in the warehouse, but they did not. I also received a refund of the $400+ that I had been out for the past 2 1/2 months. As I explained to SB, this is not a perfect world, and mistakes happen, but had someone bothered to check the status the first 2 times I called, a dress could have been reordered. Instead I ended up buying a dress from one of the other bridesmaids who had ordered 2 custom sized dresses so I had to spend $150 for that and then had to spend an extra $220 in alterations for a dress that looked Simply Awful. I would not recommend Simply Bridal. "