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Store InformationStore Info
Full Rating Profile
  • SimplyElectroni

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

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    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
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    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 9.21/10 9.21/10
    Chance of future purchase: Rating 8.11/10 8.11/10
    Shipping & packaging: Rating 7.29/10 7.29/10
    Customer service: Rating 8.43/10 8.43/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

300 Customer Reviews

Rating 10/10

Excellent customer service from Simply Electronics

"Bought an Oppo HA-2 from SE as they had the cheapest price by far. It arrived about 8 days later, but with foreign user leaflet and charger unit plug. (Only to be expected with a 'grey' import I suppose).
Various emails to SE customer service, which were all answered promptly and helpfully. A multi-adaptor travel plug was sent from HK shortly afterwards (a very neat bit of kit), and I downloaded the UK version of the user info from the Oppo UK website.
All working fine, so a happy experience for me!

This review was modified by nick295 on January 27 2016 04:46:48 AM

Rating 2/10

"I would give no stars if possible.

After ordering a phone on the 15th of November. Being told to wait 7-10 days for delivery. It is now the 9th January and still no phone.

This was passed to myhermes for delivery on the 28th of November. They never came. I tried, as requested to rearrange delivery but they just referred me back to Simply. Hermes site had the phone out for delivery 3 more times. Each time it showed as a failed delivery but no reason why. The phone then showed as returned to sender 23rd December.

All this time. I chased Simply. On the phone they said wait a few days. After that the phones went down & I still cannot get through.

Help desk tickets get the response. We will deal with this within 24hrs. My last one is still unnasigned for a week now. All others get closed without a response.

I am now forced to approach my bank to try and get a charge back for a refund.

This company have taken my £396 and basically robbed me. The site now shows I have no outstanding orders.

They should not be allowed to trade in the UK and I will endeavour to ensure this happens.

This review was modified by 1Sheermadness on January 09 2016 03:51:01 AM
Rep reply posted Jan-11-2016

Simply_Electronics, SimplyElectronics rep has responded

“Dear Customer,

We're very sorry to hear about this unfortunate incident.
Checking with the delivery team and reviewing the courier's updates/communications, it shows that instead of our instructions to complete delivery, the parcel was instead returned to our warehouse, without any update. This case is now being closely reviewed by our delivery team's liaison with the courier, as management, for consideration when reviewing courier performance.

In the meantime, we will be issuing refund on the order. One of our agents will be in contact with you and update you accordingly.”

Rating 2/10


I have been chasing for battery replacement since last 10 days and all the response I get is sir change the cable, charger , battery, send us the screenshot and all the lame excuses of this world rather than serving the warranty.

Leah @ S.E in 2015 is still under the impression that batteries get damaged to overcharged. Since 2013 majority of the mobiles cuts of the power when battery is charged.

When I called samsung they can't recognise the product because it's a non uk movbile. Apparently it came from HONG KONG due to which I can't claim manufacturer warranty.

So long story short I have bought a product which no one is willing to claim the warranty.

However, I have filed a legal claim with OMBUDSMAN and raised a dispute with my bank to get my money back for non disclosure of origin of product.

DON'T BUY ANYTHING FROM HERE. THEY HAVEN'T GOT ANY POST SALES/repair phone number. All there representative are sitting in Philipine and no verbal interaction is possible.

I wish I would have read people reviews previously.

This review was modified by y2farrukh on December 08 2015 07:38:03 AM
Rep reply posted Dec-17-2015

Simply_Electronics, SimplyElectronics rep has responded

“Dear Customer,
We're sorry to hear that you've had a less than satisfactory experience.

Checking and reviewing the email exchanges in our mailbox, we can confirm that one of our agents is currently assisting you with having the item returned for it is still covered by warranty. Please note that such a warranty coverage would mean that the item will have to be returned for a full assessment. Aside from the required full-assessment, it is a courier-risk to ship or dispatch just the phone battery alone - unfortunately, this has been strongly discouraged by our courier.

So as to expedite this processing, please do check on the email response provided on the same email ticket opened.

Should there be any further issues or concerns, please do not hesitate to contact us right away.”

Rating 10/10

"The Prices are good and yes, its true. I received my order on time as they promised and never had any (not even) single issue with it. I would prefer to shop from this store in the future."

This review was modified by haizenbost on November 12 2015 09:22:01 PM

Rating 8/10

"I ordered a Canon EOS 750d camera for my daughters birthday. Having found the camera on the SimplyElectronics website I was amazed at the price but after reading a few reviews noticed that it was taking around 3 weeks for delivery and not the 4-10 days advertised on the web site.

I ordered the camera and it took 19 days to arrive. It arrived in perfect condition, it was well packaged so I am really pleased with my purchase.

The only gripe I have is the delivery time. From the point of being notified that it had been dispatched from their warehouse (3-4 days after ordering), it took the best part of 14 days to arrive at DPD in the UK. Once at DPD, it was swiftly tracked all the way to my house around 36 hours later. For the 14 days it was being shipped (I'm guessing it was on a boat although this wasn't confirmed) I emailed SimplyElectronics every couple of days and despite always coming back to me quickly, they couldn't tell me where it was and just kept saying "Having checked the status of your orders, it shows that the parcel is still in transit to destination. Please allow few days for the courier to arrive on your end." They obviously don't track it properly from Hong Kong to the UK but once it hits DPD they take over and the service is excellent.

Anyway, gripe over, camera is excellent and an unbelievable price (£130 cheaper than John Lewis) and exactly the same. I would definitely order from these guys again but will fully expect a 3 week delivery.

Hope this helps.

Rep reply posted Nov-11-2015

Simply_Electronics, SimplyElectronics rep has responded

“Dear Customer,

We appreciate receiving feedback on your recent experience with us, as we are working on further improving the services that we offer.

The order number provided shows to have been shipped out from one of our warehouse, but experienced some delays along the way, as it was on transit to the courier's delivery depot. Checking further on the matter, we were advised by the delivery team that the shipment headed to the depot was held at customs for some time, which caused the delay on the delivery completion of order. Rest assured that this case has been reviewed by the delivery team and are working to avoid such from happening again.

Whereas for the information that the agents have given you, we are reviewing this with them as well - it is necessary that clear and concise order updates are provided to customers for such cases.

Once again, we thank you for providing us with this feedback and comment, as this has been very helpful indeed.

Should there be any other concerns or assistance that we can offer, please do not hesitate to contact us right away.”

Rating 10/10

"I received my order late. In fact I've waited for it for over 2 weeks. What I am happy about is that they never fail to give me an update about the delivery. It was actually held in customs but they made an assurance that they will inform me once release, which they actually did."

Rating 10/10

"I ordered a Canon 1200D on 10th Oct as the price was so very good, cheaper than anywhere. After I sent off for it I then read all the reviews and of course I was filled with dread as a lot said it was a scam site. After 7 days waiting I sent a message enquiring as to when I could expect my goods as the website said delivery usually 3/4 working days. After some searching I discovered my goods were held in customs. At all times I was kept informed and my goods arrived, a few days later than I was expecting but they arrived as advertised, well packed and it is a wonderful camera. I would advise you that if you are prepared to wait and be polite in all your dealings with customer service then this is a good company to order from. Delivery could be faster but they cannot be beaten on price. I am very happy with my purchase. Simply Electronics is no scam as I have the proof, my lovely camera here in front of me. Very happy indeed."

Rating 10/10

"Never get appalled with the service. They delivered my order on time they contacted me to provide the tracking number when it was shipped."

Rating 10/10

"Order placing was easy and secured. When my order was shipped, I received a notification email and they also provided a tracking number. It was delivered yesterday and after few test shots, I am happy to say that the quality is great."

Rating 2/10

"Their prices are very low, which seems attractive, but when I had a problem with my order - a Motorola Nexus 6 - and needed to return it, I found their customer service to be abysmal. It ended up taking 6 weeks from the time I requested a refund to the time it actually came through into my account. This was entirely down to delays on the company's part and it meant that I incurred interest on my credit card.

In fact it gets worse: SimplyElectronics refused to refund me the full amount due to what they claimed were "irremovable stains" on the rear of the phone. Because of this, they deducted 15% from the refund. Bear in mind that I had the phone out of its packaging for under an hour before it became apparent that it didn't work (it was stuck in an endless reboot cycle). As per the return instructions, I then carefully repackaged the phone ready to send back and immediately sent a message to SimplyElectronics web returns to request an RMA form.

I took photos of the phone as proof of the "as new" condition before I returned it, but according to SimplyElectronics: "The stains is only visible from certain angle, and the photos provided is quite blur, we can't see whether or not there is any stain."

The return process itself was glacially slow, as each interaction with customer services took days to resolve. In most cases the customer service representative I dealt with needed to liaise with other teams to advance the process to the next stage. It took 10 days (from 21st - 31st Aug) just to get the RMA form I needed to return the phone. After arranging a courier slot with DHL, the phone was collected from me on 4th Sept and delivered to SimplyElectronics (who are based in Hong Kong) on 6th Sept.

From that point it took over four weeks to receive my (partial) refund. This period was again characterised by slow and vague responses from customer services. In the end, the process exhausted me and I am just happy to have received most of my money back. I will never order from this company again and I would advise anyone to think very carefully before they take the plunge.

Rep reply posted Oct-11-2015

Simply_Electronics, SimplyElectronics rep has responded

“Dear Customer,
Sorry that you have had an unsatisfactory experience with an order.

Reviewing the matter, we can confirm that the item was returned due to faults experienced and that the order has been refunded. Due to the condition of the item returned, and as previously advised (before returns), there was a deduction applied on the refund.

Rest assured that these factors are being reviewed for further improvements. Although responses to email queries and processing of item return were within timeframe, we are working on further improving such benchmarks. As for the item's issue, the supplier has been notified and will also further investigate.

Should there be any further issues or concerns, please do not hesitate to contact us right away.”

Rating 8/10

"Although my order was delivered late, I will still give them 4 stars, simply because the the prices are really great and they never left me hanging. They kept me updated."

Rating 2/10

"Below is my review and timeline of events. Don't buy from these people, they sell broken products, copies and steal your money

7th May 2015 ‘I am delighted to inform you that your order, order number: 738333-1228233 has been dispatched and you should receive it by within the next few working days.’

We are pleased to confirm that your order (1228233) was delivered to its destination on 13 May, 2015 14:56 (late delivery not the delivery time stated on the website)

5th June 2015 ‘Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one working day excluding weekends and public holidays. The details of your submitted ticket are listed below. Please ensure that the ticket ID is kept in the subject line to allow us tracking your request appropriately.

Ticket ID: TMX-787-13954
Subject: I want to return my item because it is faulty (Under Warranty)’

The phone went actually became faulty on the 24th May but we were abroad on holiday so had to wait to send it back.

I contacted them asking for an update and this is the reply

‘Good day!

The item will be serviced under warranty and returned to you as soon as possible.
A subsequent email will be sent to you once the item is returned to working order which we shall have returned to you at our expense.
Repairs typically take 2-4 weeks time from our end, depending on the repair required or the parts needed. But we will try our best to resolve at an earlier time.
Should there be any further queries, please feel free to contact us again.

I again contacted them for an update on the 2nd September 2015 asking for an update

Good day!

We received an update from our relevant team that the repair is expected to be done early next week. However, we understand that this has taken longer than normal to complete and would like to apologise for the inconvenience.

Since this is a warranty case, if you doesn’t want to wait for the item to be returned, we can offer depreciated refund instead. Otherwise, if you are willing to give us until next week to have the item sent back, we can offer compensation of £25.00

So if I wait for my, now 6 month old phone, they will give me £25 compensation or I can have a depreciated refund. They seem unable to give me an answer as to what a depreciated refund is.

The phone is now back with us as of the 1st October. It doesn't work, the S-pen is not working on the touch screes. I think this is a Chinese copy

This is disgraceful service where the customer is held in utter contempt. I have had 2 weeks use out of the phone in nearly six months and I am expected to pay deprecation? Or wait an unknown period and get £25 compensation.

Thieves, stay away from them.

Update, contacted by them again, they want the phone back for another assessment. 6 months of ownership of a broken phone, they are a joke, stay away from them. I will update this review at each step of the process. Awaiting them to contact me with returns details yet again.

Rep reply posted Oct-07-2015

Simply_Electronics, SimplyElectronics rep has responded

“Dear Customer,

We would like to express our sincere apologies for the troubles experienced with the ordered device.

The notes on the order shows that the item was reported to be faulty within warranty and was sent in for repairs. After this was repaired, it was sent back as requested. Although, we understand that the repairs have taken longer than expected - with the service center having the source the required spare parts for the repairs. We are reviewing such service center for any future repairs to be made.

Since the device shows to still be faulty, we have confirmed with the RMA team to have the item sent back to us for further assessment and dispute the repair center's assessment - one of the agents will be arranging for the item to be returned.

The long wait on the repairs and the disappointing result are understood to be causing frustration and concerns, thus, once the item has been returned for further/another assessment, we will offer an appropriate resolution on the matter.”

Rating 10/10

"Simply Electronics offers the best prices on line, it was also delivered on time as promised. They also provided a tracking number and was able to check the parcel's movement."

Rating 10/10

"Best price I could find online, the delivery was fast and faultless transaction. Happy and will continue to order from here."

Rating 10/10

"Ordered a product from here for a birthday present. I have been very pleased with the support and could not wish for a better service. Shipping and delivery was super fast. Product arrived in pristine condition. They also offer super low price.

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