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Full Rating Profile
  • Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 8.86/10 8.86/10
    Chance of future purchase: Rating 7.11/10 7.11/10
    Shipping & packaging: Rating 6.58/10 6.58/10
    Customer service: Rating 7.01/10 7.01/10
    Return/Replacement policy: Rating 5.50/10 5.50/10

213 Customer Reviews

Rating 10/10
5/5
modified review posted

"Polite and friendly service, together with excellent value for money. Would certainly consider using the company again.

I did email the company on several occasions to check progress of my order. On each occasion the company responded with helpful information regarding the order, usually well within 24 hours of my email to them.

When dispatched, the courier service (DPD) was also excellent, allowing me to track the progress of the order, right up to delivery at my home.

In summary, although orders will take a number of days to arrive, they represent excellent value for money, compared to other UK based retailers & the company does its best to keep you informed regarding progress. Overall, my order took 12 days in total, but the wait was well worth it.
"


Rating 2/10
1/5
modified review posted

"Dismissive customer service with excuses for why my order hasn't even been despatched as yet, apparently still wrapping it in bubble wrap or similar as of last phone call, some days after being told it would be delivered in a day or so. Lies. You get the impression they're either a con-company or awaiting stock. Still awaiting despatch after 2 weeks."

modified review Rep reply posted Oct-28-2014

Simply_Electronics, SimplyElectronics rep has responded

“Dear Derek,

I am very sorry for the inconvenience caused and thank you for your feedback. I will be looking into this for you.

On the other hand, I would like to confirm that your order has been sent out and an email has been sent to you with tracking details. You shall receive the parcel very soon.

Many thanks for your understanding.”


Rating 2/10
1/5
modified review posted

"Nexus 10 was defect after three months of use. The item was sent back for repair and is since five months at Simply electronics.
I haven't heard anything yet from the Customer Service department about the status of the repair and the ticket I had made has been closed.
So my advice, just don't buy at Simply Electronics because they have the worse customer service that I have experience so far.
"

modified review Rep reply posted Oct-28-2014

Simply_Electronics, SimplyElectronics rep has responded

“Dear Customer,

I am very sorry for the inconvenience caused.

An agent shall be in contact with you to provide further assistance in resolving this matter.

Many thanks for your understanding.”


Rating 8/10
4/5
modified review posted

"Delivery was a bit late but they kept me informed about the delay. They also provided me with a goodwill gesture which is a free memory card. Thank you"


Rating 10/10
5/5
modified review posted

"I was astonished with simply electronics, delivery time frame. although it's showing up to 10 days delivery. Mine was delivered after 4 days only."


Rating 10/10
5/5
modified review posted

"I called for assistance in placing an order on line after having some difficulties doing it my self. The person who answered the call was very informative and he was great."


Rating 10/10
5/5
modified review posted

"I am very impressed with the knowledge, effort and accuracy of the customer support team. My order was delivered on time and I am satisfied with my shopping experience with Simply electronics.
"


Rating 2/10
1/5
modified review posted

"Same problem as all the unsatisfied previous users. Canon speedlite ordered 12 days ago (in stock), and I have no idea if it is shipped or not. I tried to cancel the order , but obviously the customer service quickly replied that it has already been shipped. However the status on the website displays "will be ready to ship within 1-2 days"... since 4 days !
Avoid at all cost, I should have checked this website before...
"

modified review Rep reply posted Oct-16-2014

Simply_Electronics, SimplyElectronics rep has responded

“Dear Mary,

I am very sorry for the inconvenience caused.

An agent shall be in contact with you to provide further assistance in resolving this matter.

Many thanks for your understanding.”


Rating 10/10
5/5
modified review posted

"Customer service very helpful, goods delivered within the specified time zone , well packaged"


Rating 6/10
3/5
modified review posted

"Patience required! But can be worth the wait if savings is good.
Despite advertising delivery in 3-4 business days confirming the phone I was ordering was in stock. I finally got it 12 days later! Customer Service kept in touch and apologetic - offered a memory card as a goodwill on expedited delivery. But that also took 14 days to arrive.
Responsible company but their Logistics Operation can't seem to be able to cope.
"


Rating 10/10
5/5
modified review posted

"I bought a Samsung Galaxy S4 from Simply Electronics and I must say that I am 100% satisfied with my purchase. I received the item exactly one week after placing the order and the price was substantially lower than that of shops in my country. I will be recommending Simply Electronics to other members of my family, friends and colleagues and I will definitely buy again from them. Thank you Simply Electronics for a smooth online shopping experience and keep up the good work."


Rating 10/10
5/5
modified review posted

"must give you the credit for the job that was well done. I am confident enough that you will have our loyalty and will continue to use your shop in the future."


Rating 2/10
1/5
modified review posted

"Customer service is awful, the worst I have ever come across. I made a follow up on my order and all I got were dismissive and vague responses "we will process order as soon as possible" Is it impossible to state exactly what you're doing with orders! Order at your own peril!"

modified review Rep reply posted Oct-08-2014

Simply_Electronics, SimplyElectronics rep has responded

“Dear Customer,

I am very sorry for the inconvenience caused.

I would like to inform you that I have contacted the relevant department to prioritize your order and once this has been sent out, an email notification with tracking details shall be sent to you.

Many thanks for your understanding.”


Rating 10/10
5/5
modified review posted

"I spoke with a representative from the customer service support and she was very attentive and helpful. Although she told me that she is not responsible for sales, she tried her best to help me with my query about a phone that I am interested with. She was a big help to me. My order was delivered after 5 days and this is exactly what I am looking for. Thank you so much Ava, you deserve a good rank in your company. "


Rating 10/10
5/5
modified review posted

"Great prices, good service.
I thought my parcel was lost in transit, quick response from simply electronics. Parcel was already at my parents house :-)
Thanks!
"


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