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Ratings & Trust

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Full Rating Profile
  • SilkLetter

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: customerservice@silkletter.com
    • Phone: 888-745-5538
    • Customer Support: 888-745-5538
    • Business Hours: 9am-7pm EST
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • option not available Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

161 Customer Reviews

Rating 2/10
1/5

"Great company until you have a problem!! Worst customer service ever!! Owner isn't any better laughed at the fact that I was upset about receiving damaged products, wrong items, and horrible service. Never doing business with them again!! Save yourself the troubles and find another company to buy from."



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Verified Customer
Rating 10/10
5/5

"The custom made water bottles I ordered for my company, Chocolate Chip and Raisin, from SilkLetter came out perfectly! I ordered them on short notice, so the quick turnaround was a life saver! SilkLetter's customer service was wonderful. I would definitely order from SilkLetter again and again!"


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Verified Customer
Rating 10/10
5/5

"I haven't had a chance to check this order out, but I have ALWAYS been happy with Silkletter's products & customer service!!"


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Verified Customer
Rating 10/10
5/5

"I was very pleased with my order. Free delivery and more than requested in a very timely manner. Will be doing business with them again and hope the service and product quality remains the same."


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Verified Customer
Rating 10/10
5/5

"Always am satisfied with my order. Arrives quickly. "


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Verified Customer
Rating 10/10
5/5

"Loved the free shipping and the fact that product arrived within a few days!"


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Verified Customer
Rating 10/10
5/5

"It was perfect, I received my order 3 days ahead of the xchedule."


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Verified Customer
Rating 10/10
5/5

"Very pleased with the fast shipping and the good quality of the product!!"


Rating 10/10
5/5

"We ordered portfolios for our corporation with our logos on them and they were sent to us on time and accurate. They look great and the customer service was excellent.
It's unusual to find in an online company so we'll definitely keep SilkLetter's information for future needs.
Thank you!
"


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Verified Customer
Rating 10/10
5/5

"We had a great shopping experience. As a first time buyer, SilkLetter's Sample and Art department provided excellent customer service and were quick to follow up with all our questions. "


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Verified Customer
Rating 10/10
5/5

"Amazing! Helpful and quick turn around! Will definitely use again!"


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Verified Customer
Rating 10/10
5/5

"Our organization had a great experience with SilkLetter. The website was not working properly, but we were able to place our order over the phone- the customer service was great. We ordered, received the proof, edited it and finalized our order all in the same day (during the last hour of the workday). The aluminum water bottles arrived today, exactly 2 weeks after ordering- only one bussiness day later than originally projected (because of Thanksgiving). SilkLetter kept us informed every step of the way. The product arrived quickly and it looks great! We are extremely pleased and would use SilkLetter again for similar occasions."


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Verified Customer
Rating 10/10
5/5

"Very simple process and the order came just as promised. Great quality product. I was very happy with the order. "


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Verified Customer
Rating 10/10
5/5

"Quick, Easy, AND Affordable - what more could you ask for?!?"


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Verified Customer
Rating 10/10
5/5

"SilkLetter is always great to work with and is very accommodating with my timeframe needs."


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