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"Signature Hardware is a class act. They had fast friendly, efficient service. My order arrived in 3 days, it was just what I wanted. I will definitely use them again for all of my home hardware needs. Thank you, Tom S. Riverhead, New York"
"This is the second time I've ordered from Signature Hardware, and both times I have received my order overnight, with free shipping. I like knowing when I place my order, how many of the item is in stock. Packaging is excellent, the items, coat hooks this time, air registers last time, arrived in perfect condition. I definitely will be purchasing more from them in the future."
"All items came in a timely manner. All were exactly as I had expected and hoped for. Quality appears to be excellent. Easy to order and I appreciated the free shipping too (!). I will certainly order from them again."
"Excellent customer service, product was better than I expected. I appreciate the installation instructions that were emailed to me prior to receiving the delivery. Will definitely shop at Signature Hardware again!"
"I orderd a granite bench from signature hardware and it was everything and more than i expected. Like the customer service rep. said ( it is a good looking piece). A male once told me, when a female says a good looking piece. She means like a fine piece of jewlery and it was. Thanks signature for this fine piece of jewlery. "
"I got my order sooner than I expected. It was a high quality product and very well made. This was my first order from them, but diffinately not my last. They also included a catalog of their other products, which I did not expect. I will certainly order plumbing supplies in the future. They have a far better selection than any of the box stores in my area. I intend to tell my friends about their site. I am extremely satisfied with SignatureHardware."
Shopping online, I’ve ordered 2 items from the Signature Hardware: shower rod and a curtain. Total order came to $136.90, out of which $99.90 was for the rod. The shipping on purchases over $50.00 was free and I was really excited awaiting the package arrival.
When it was brought in, I’ve noticed that the rod is of a wrong finish. Instead of polished chrome it came in polished nickel. I must have clicked the wrong link ordering it.
I called the company right away and was told to send the rod back using return authorization that I would get via the email. As far, as the rod concerns, they would send me another one in chrome finish, as soon as they receive this one. …So far, so good!
"Will the 'return authorization' cover the shipping?", I asked. "No, it was your fault. You’ve ordered the wrong finish, so you’ll have to cover the shipping charges." I didn’t quite like the sound of that, but wanted to be fair and accepted it. It cost me about $19.00 to ship it back.
On the day I was told it’ll get back to the company I’ve called the Signature Hardware to make sure everything is on track. That’s when the arm twisting has started!
I was told that rod in chrome finish costs only $54.95 vs. $99.95 in nickel finish (which is a good news!) and the difference of $45.00 is going to be given back to me in a “Store Credit” (?!) and if I don’t agree to that, this amount will be credited back to my credit card account with the DEDUCTION of 10% RESTOCKING FEE!!!
I asked to speak with the manager, but he turned to be very unhelpful, to say the list. It was perfectly clear to me that they would much rather to catch you on hook and keep you there for the future purchases, by giving you the store credit.
We are not talking BIG Money here! It’s the principal that matters to me most of all! I hate being on a hook, don’t you?! My answer to all of this was NO! No to the store credit! No to shopping in Signature Hardware EVER again! "
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posted Dec-21-2010 
![Share](javascript:share_rating({"review_body":"This is the second time I\u0027ve ordered from Signature Hardware, and both times I have received my order overnight, with free shipping. I like knowing when I place my order, how many of the item is in stock. Packaging is excellent, the items, coat hooks this time, air registers last time, arrived in perfect condition. I definitely will be purchasing more from them in the future.","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/662032#comment662032","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"Rosesarewhite","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"All items came in a timely manner. All were exactly as I had expected and hoped for. Quality appears to be excellent. Easy to order and I appreciated the free shipping too (!). I will certainly order from them again.","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/661478#comment661478","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"badgerfan","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"WELL DONE. THE ITEMS WE PURCHASED CAME AS ADVERTISED AND WE EXPECT TO DO MORE BUSINESS WITH SH.","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/774385#comment774385","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"JMEANSJR","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Excellent customer service, product was better than I expected. I appreciate the installation instructions that were emailed to me prior to receiving the delivery. Will definitely shop at Signature Hardware again!","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/795211#comment795211","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"KellyLynnLee1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Had exactly what we needed - very easy and simple purchase! Very surprised how very quickly it got here too. Would absolutely recommend!","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/841034#comment841034","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"awright1676","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I orderd a granite bench from signature hardware and it was everything and more than i expected. Like the customer service rep. said ( it is a good looking piece). A male once told me, when a female says a good looking piece. She means like a fine piece of jewlery and it was. Thanks signature for this fine piece of jewlery. ","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/870804#comment870804","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"carolyn169","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I got my order sooner than I expected. It was a high quality product and very well made. This was my first order from them, but diffinately not my last. They also included a catalog of their other products, which I did not expect. I will certainly order plumbing supplies in the future. They have a far better selection than any of the box stores in my area. I intend to tell my friends about their site. I am extremely satisfied with SignatureHardware.","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/898341#comment898341","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"david810leo","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Like being on a hook? <br><br>Shopping online, I\u2019ve ordered 2 items from the Signature Hardware: shower rod and a curtain. Total order came to $136.90, out of which $99.90 was for the rod. The shipping on purchases over $50.00 was free and I was really excited awaiting the package arrival. <br><br>When it was brought in, I\u2019ve noticed that the rod is of a wrong finish. Instead of polished chrome it came in polished nickel. I must have clicked the wrong link ordering it. <br><br>I called the company right away and was told to send the rod back using return authorization that I would get via the email. As far, as the rod concerns, they would send me another one in chrome finish, as soon as they receive this one. \u2026So far, so good! <br><br>\u0022Will the \u0027return authorization\u0027 cover the shipping?\u0022, I asked. <br>\u0022No, it was your fault. You\u2019ve ordered the wrong finish, so you\u2019ll have to cover the shipping charges.\u0022 <br>I didn\u2019t quite like the sound of that, but wanted to be fair and accepted it. It cost me about $19.00 to ship it back. <br><br>On the day I was told it\u2019ll get back to the company I\u2019ve called the Signature Hardware to make sure everything is on track. That\u2019s when the arm twisting has started! <br><br>I was told that rod in chrome finish costs only $54.95 vs. $99.95 in nickel finish (which is a good news!) and the difference of $45.00 is going to be given back to me in a \u201cStore Credit\u201d (?!) and if I don\u2019t agree to that, this amount will be credited back to my credit card account with the DEDUCTION of 10% RESTOCKING FEE!!! <br><br>I asked to speak with the manager, but he turned to be very unhelpful, to say the list. It was perfectly clear to me that they would much rather to catch you on hook and keep you there for the future purchases, by giving you the store credit. <br><br>We are not talking BIG Money here! It\u2019s the principal that matters to me most of all! <br>I hate being on a hook, don\u2019t you?! <br>My answer to all of this was NO! <br>No to the store credit! <br>No to shopping in Signature Hardware EVER again! <br>","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/1462637#comment1462637","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"shop-online","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Drawer pulls arrived promptly and were exactly as expected. Perfect","link":"http:\/\/www.resellerratings.com\/store\/Signature_Hardware\/comment\/508402#comment508402","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Signature_Hardware.jpg","store_name":"Signature Hardware","username":"jfrelin","rating":"5"}, "single");){kind=link}
"Signature Hardware is a class act. They had fast friendly, efficient service. My order arrived in 3 days, it was just what I wanted. I will definitely use them again for all of my home hardware needs.
Thank you, Tom S. Riverhead, New York"