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signaturehardware.com

Home & Garden

Rating 8.8/10 229 reviews
8.8/100 (6-month rating)
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All Customer Reviews (229)

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Rating 10/10 5/5
modified review posted Feb-02-2012

"I had such a great experience with Signature Hardware. We purchased the Brushed Nickel Sebastian Shower Conversion Kit for our clawfoot tub. Not only was the style much nicer than anything else we've seen online, the price was amazing. We were expecting to pay $1500 and only paid $600. It was delivered very quickly and my wife and I were extremely pleased with the build quality of the whole unit. We're so tired of people cutting corners to try to save a dollar. I have know doubt that this product will last for a very long time.

The only problem was that we somehow received the wrong parts. We got the Deck mounted kit, and we needed the Wall mounted. So I called on a Saturday, not expecting to reach anyone. I talked to a very friendly woman who forward me to one of their experts. I could be wrong, but my guess is she had the call forwarded to his Cell phone. Now that's customer service! He was very friendly, and didn't treat me like an idiot, like most experts do. As soon as we figured out the problem was, he asked me to email some pictures and immediately put in an order for the right parts. I didn't have to send back anything. They just shipped me the two parts I needed, no questions asked. Two days later I was taking showers again.

Putting it together gave me even more appreciation for the build quality of the unit. The only downside there was that it didn't come with instructions, but it was easy to figure out if you have even a little plumbing experience.

Overall I can't say enough good things about this Company, their service and their products."

Rating 10/10 5/5
modified review posted Jan-20-2012

"I placed my order on the 17th of January and received it on the 19th!! Great service!! My order consisted of a 16" Stainless Steel square shower head and a 19" extended shower arm, both in a brushed finish. . .absolutely beautiful!!! The quality of both items far exceeded my expectations!! Fantastic products, great service and exceptional pricing!! I couldn't be happier!!! I WILL DEFINATELY do business with Signature Hardware again! 5 stars and thank you all so much!!! Steve L."

Rating 2/10 1/5
modified review posted Jan-04-2012

"SignatureHardware.com is a terrible company. Their customer service is unresponsive and unhelpful. I have been charged for products that I haven't received and I have been unable to obtain a refund. I strongly recommend against doing business with this company. They have wasted over a month of my time and charged me for products that have never been sent. All I can do in complaint is to warn others."

Rating 10/10 5/5
modified review posted Dec-24-2011

"We bought a resin tub from SH. The company was wonderful to work with. Our contractor took longer than expected and they allowed us to wait on shipment for two months. The tub is wonderful (winifred), beautiful and functional!"

Rating 10/10 5/5
modified review posted Oct-19-2011

"Very happy with the high rise toilet we ordered for our town hall. The delivery was unbelievable. Ordered on Wednesday and received it on Friday. It was packed very well. Actually kind of hard to get out of the box, but that insured it would get here without getting damaged. "

Rating 10/10 5/5
modified review posted Oct-19-2011

"They have got a very wide selections of inventory to meet your home decoration ideas. Some items are pretty cheap relative to what you can find elsewhere."

Rating 10/10 5/5
modified review posted Oct-17-2011

"Great product, great service, selection and prices. Very pleased with the overall experience. Would certainly use them again."

Rating 10/10 5/5
modified review posted Oct-16-2011

"Was EXTREMELY satisfied with both product and delivery time"

Rating 10/10 5/5
modified review posted Oct-16-2011

"I ordered two replacement toilet seats, seconds, at the cheapest shipping option. Not only did they arrive within one calendar week, but the flaws are insignificant! So I got a great value, delivered almost instantly! "

Rating 10/10 5/5
modified review posted Oct-14-2011

"I got my order sooner than I expected. It was a high quality product and very well made. This was my first order from them, but diffinately not my last. They also included a catalog of their other products, which I did not expect. I will certainly order plumbing supplies in the future. They have a far better selection than any of the box stores in my area. I intend to tell my friends about their site. I am extremely satisfied with SignatureHardware."

 
 
 

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