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"I have been purchasing online from them for about a year and do find their prices to be among the best. I have also found some great clothing items in both active wear and women's fashions that have become staples in my closet. However, their shipping times are s-l-o-w. It would be one thing if they always offered free shipping but they don't. Amazon has them beat on that score."
"I've been a customer for over 20 years, am becoming reluctant to order anything from them. They give increasingly less information about their products, don't tell you if an item is a "second", and don't refund shipping nor return shipping if it is defective. You have to dig through all the reviews for a product to find the negative ones. I too live in a rural area, but the cost of all the shipping for unsatisfactory items has become prohibitive."
"Return policy is policed and they will 'discontinue their business relationship" with you if they think you return too much.
I was a very loyal customer from 2009-2012. In 2011 alone I spent almost $2,000.
I live in a rural area with very limited shopping and what I liked about Sierra was their friendly return policy. Shopping for a large family I like being able to order various sizes and styles and have them tried on at home and returned. NEVER have I returned something used or damaged or longer than possibly 45 days (and their policy is 180 days).
In 2009 they sent me an email to 'warn' me that my return rate was excessive - yes, it was the 4th quarter and I was holiday shopping.
Apparently I was a good customer in the interim.
But in 2012 I received another email stating that since this was my second 'warning' they were going to 'discontinue their business relationship' with me if I continued to return items.
REALLY???? I've been shopping for years from other companies like Land's End, LL Bean, REI, Nordstrom and Amazon and have never been chastised for my returns.
I've decided to discontinue MY relationship with them. So if you are a rural resident who wishes to literally shop from home - meaning order different sizes and try on styles and return - be cautious about this company.
They do NOT walk their talk - despite the extensive use of Biblical quotes. "
"It's been a while since I've ordered from Sierra Trading Post, but I still like looking through their catalog. When researching an item to find the cheapest price and STP comes up in my search, it seems like they're well below the competition (even lower than eBay). This isn't the norm, of course, but there are deals to be found. The last item I ordered was rash guard for kitesurfing, which they were selling new for about the price the used ones of the same brand were going for on eBay. Before that was a couple pairs of jeans, which didn't fit right so I returned them for a refund. They don't have the greatest return policy, but everything was handled professionally."
"Although I have not been cut off for my return rate, I did receive the email notifying me that my rate was over 60% and implying that I was an irresponsible shopper who clearly did not make use of the fantastic sizing and feedback information that they provide. Like a previous poster, I was offended to receive this after so many years and dollars spent with them. I wrote back a calm response explaining why I thought this was inappropriate (they are a mail order business after all!) Of course I received no response to that. I will not shop there again."
"Thanks to the negative reviews on this site, I'm feeling a lot better about myself. I was recently banned from ever shopping at STP online again because my return rate is over 60%. They notified me with a rather snipey email, which honestly hurt my feelings. I've bought (and kept!) thousands of dollars of merchandise from them in the past 10 years and have highly recommended them to others. Will certainly never use or recommend them again, but thanks to similar reviews here at least I know I'm not the only "problem" customer!"
"I was very surprised finding all this bad reviews about Sierra. I always thought Sierra Trading Post is the best online store. Never had any problems with them. Best prices, quality products and good customer service. All my returns have been refunded without any problems. I and my friends ,who buys from them, are very satisfied...at least for now."
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posted Apr-24-2012 
![Share](javascript:share_rating({"review_body":"Ships whatever in the heck they feel like. Product shipped definitely not what I ordered. Had to dicker over the return.","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1530448#comment1530448","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"krisch73","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have been purchasing online from them for about a year and do find their prices to be among the best. I have also found some great clothing items in both active wear and women\u0027s fashions that have become staples in my closet. However, their shipping times are s-l-o-w. It would be one thing if they always offered free shipping but they don\u0027t. Amazon has them beat on that score.","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1487951#comment1487951","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"april68","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been a customer for over 20 years, am becoming reluctant to order anything from them. They give increasingly less information about their products, don\u0027t tell you if an item is a \u0022second\u0022, and don\u0027t refund shipping nor return shipping if it is defective. You have to dig through all the reviews for a product to find the negative ones. I too live in a rural area, but the cost of all the shipping for unsatisfactory items has become prohibitive.","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1483287#comment1483287","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"alberttaylor","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Return policy is policed and they will \u0027discontinue their business relationship\u0022 with you if they think you return too much.<br><br>I was a very loyal customer from 2009-2012. In 2011 alone I spent almost $2,000.<br><br>I live in a rural area with very limited shopping and what I liked about Sierra was their friendly return policy. Shopping for a large family I like being able to order various sizes and styles and have them tried on at home and returned. NEVER have I returned something used or damaged or longer than possibly 45 days (and their policy is 180 days).<br><br>In 2009 they sent me an email to \u0027warn\u0027 me that my return rate was excessive - yes, it was the 4th quarter and I was holiday shopping.<br><br>Apparently I was a good customer in the interim.<br><br>But in 2012 I received another email stating that since this was my second \u0027warning\u0027 they were going to \u0027discontinue their business relationship\u0027 with me if I continued to return items.<br><br>REALLY???? I\u0027ve been shopping for years from other companies like Land\u0027s End, LL Bean, REI, Nordstrom and Amazon and have never been chastised for my returns.<br><br>I\u0027ve decided to discontinue MY relationship with them. So if you are a rural resident who wishes to literally shop from home - meaning order different sizes and try on styles and return - be cautious about this company.<br><br>They do NOT walk their talk - despite the extensive use of Biblical quotes. ","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1483103#comment1483103","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"flygirl33","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"It\u0027s been a while since I\u0027ve ordered from Sierra Trading Post, but I still like looking through their catalog. When researching an item to find the cheapest price and STP comes up in my search, it seems like they\u0027re well below the competition (even lower than eBay). This isn\u0027t the norm, of course, but there are deals to be found. The last item I ordered was rash guard for kitesurfing, which they were selling new for about the price the used ones of the same brand were going for on eBay. Before that was a couple pairs of jeans, which didn\u0027t fit right so I returned them for a refund. They don\u0027t have the greatest return policy, but everything was handled professionally.","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1445195#comment1445195","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"TyrisFlare","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Although I have not been cut off for my return rate, I did receive the email notifying me that my rate was over 60% and implying that I was an irresponsible shopper who clearly did not make use of the fantastic sizing and feedback information that they provide. Like a previous poster, I was offended to receive this after so many years and dollars spent with them. I wrote back a calm response explaining why I thought this was inappropriate (they are a mail order business after all!) Of course I received no response to that. I will not shop there again.","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1429621#comment1429621","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"allisonmcc","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thanks to the negative reviews on this site, I\u0027m feeling a lot better about myself. I was recently banned from ever shopping at STP online again because my return rate is over 60%. They notified me with a rather snipey email, which honestly hurt my feelings. I\u0027ve bought (and kept!) thousands of dollars of merchandise from them in the past 10 years and have highly recommended them to others. Will certainly never use or recommend them again, but thanks to similar reviews here at least I know I\u0027m not the only \u0022problem\u0022 customer!","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1417837#comment1417837","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"kdf273","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was very surprised finding all this bad reviews about Sierra. I always thought Sierra Trading Post is the best online store. Never had any problems with them. Best prices, quality products and good customer service. All my returns have been refunded without any problems. I and my friends ,who buys from them, are very satisfied...at least for now.","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1387963#comment1387963","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"Rafferz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"had a problem and they helped me out.","link":"http:\/\/www.resellerratings.com\/store\/Sierra_Trading_Post\/comment\/1365191#comment1365191","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sierra_Trading_Post.jpg","store_name":"Sierra Trading Post","username":"jn3al1","rating":"5"}, "single");){kind=link}
"Great products, excellent sale pricing, fast shipping."