visit sierratradingpost.com »
"Never will I ever order from this business again, it was my first and last ..... I ordered a pair of boots and had to return because they did not fit after returning them I contacted customer service and never was I informed that a return service charge would be charge....but totaling and subtracting it comes out to 13.24 deducted from my refund ....so be careful when u decide to order with Sierra"
"I’m a sucker for a deal and was attracted by Sierra Trading Post's bargain prices. You jump through a few hoops to get those prices: monkey with their shifty coupon code system and navigate the worse customer service in the retail world. I ordered $100 something worth of Timbuk2 products on my MasterCard. No order confirmation. Days passed and no email about shipping. Nuttin’. I was registered as a customer, had a valid email address and the order showed in my account as “processing.” Finally I emailed them 4 days latter asking what's up. To their credit, I received an email from CS that day explaining my order was held for security reasons and my ID had to be confirmed. So angry at their long silent delay, I cancelled the order. The burden should be on CS to contact the customer immediately to confirm ID. I immediately bought most of the items for slightly less directly from Timbuk2.com (end of year sale!). No problems with my MC at Timbuk2!Being greedy, I was again tempted by STP's prices and tried another order, this time using a bank transfer to their PayPal account. I figured they have my cash, what can go wrong? Same old BS: delay due to security check. Again the burden is on the customer to contact them: they didn’t bother to call or email. This time their excuse was my PayPal account had a different email than my Sierra Trading Post account. It didn’t matter that the shipping address was identical, I was a confirmed account, that the email address used my full legal name or they had already hassled me over security in the previous order! A week after placing the order, I to convinced them I “owned” two email accounts and they were go to ship. Another week of “processing” and they squeezed it out the door. After all that, the order contained a item in the wrong size but I decided to keep it rather than deal with them again.The old adage "you get what you pay for" sums up Sierra Trading Post. Their bargain prices include the worse customer service and slowest shipping ever. I will never order from them again."
"I had recently purchased two bicycle helmet and a pair of bike gloves that were very cheap on Sierra. I was worried because of the reviews I saw but I took a chance anyway because of the prices. What I experienced was possibly the best purchasing experience of all online retailer. When my order arrived, which was very quick, my wife's helmet was too small and mine fit without too much problem. I contacted their chat service to help exchange my helmet and they pointed me in the right direction. The exchange process was SO easy and the larger helmet shipped without me needing to return the one I have first, which was great. As soon as my wife's new helmet came, I felt that the large fit me better as well so I requested another exchange. Even though both exchanges were separate, they still allowed free shipping for both exchange. Everything was quick and extremely easy. Also, their chat service seems to run very late as well, where other sites, they stop pretty early in the afternoon/evening, so that was a great plus for me especially when I can only deal with these things after I get home from work. Chat personnels were just very friendly. Overall, the purchase, exchange program and chat service were superior. I did not experience any of the issues that were mentioned in the other posts here. Oh yes, the exchange program was all online and self-guiding, which was made in a very simple straight-forward way. "
"note: I am revising my review because my issue was resolved by Sierra Trading Post. there actually was NOT a real problem with the shipping of my merchandise or with the shipping firm - it was a case of it taking longer than expected for the tracking information to be available. I had initially posted that their shipping was slow and tracking data was still not available 5 calendar days after the order was placed. turns out that the order WAS shipped but because of a delay in the scanning of the package by the shipping company. Bottom line, Sierra Trading post supervisor followed up with me and the next day the tracking info was online and my shipment reached me in time. so both Sierra Trading Post and the shipping company did their jobs as they should. The merchandise is very good, and merchandise I have gotten from them in the past is high quality and inexspenive."
"I ordered a pair of snowshoes and had no problem with the transaction. I live in Canada, but had them delivered in Maine as it is only a short trip across the border, so I did not get all the duty/shipping hassles other reviewers have. Shipping cost was reasonable (and I knew the cost before completing the order), but not great (i.e. free)."
"I purchased a set of Onyx hunting clothes from Sierra trading Post in September 2013. The product was shipped to Ontario, Canada.If you are looking to have anything shipped from this company then I would highly suggest against it.The company charged me $35 in shipping. Only to find out that I had to pay another $39 in duties, taxes and additional shipping fees. That's $74 for shipping and duties on a $80 purchase. Don't waste your time or money with this company if you are shipping to Canada."
"Can't see why they have so many complaints on this site. I had my first order completed this past week and I was completely satisfied with my purchase (Spyder jacket and Burton hoodie). Their sales got me hooked, I made a second order and considering ordering another jacket for my sister. So far, so good. "
"Ripped me off.. charged $35 at checkout for shipp8ng then got charged $39 by ups at the door on a $74 sweater. If u r canadian dont buy from these jerks unless u r prepared to get hosed..worst on-line retailer i've dealt with."
"I ordered a fly rod and it came broken in 4 pieces, poor packing.Now I have to take time out to return this package.My first time ordering from them and my last."
"I had been a customer of STP for approximately 14 years. I just received my final notice from them that they no longer want me as a customer because my rate of return is over 60%. They had warned me of "my high rate of return" about 2 years ago and when I left a terse message for Lee Macias, head of customer service, their response was to send me an application for a STP credit card. As a company I think they are ridiculous. Mail order and online vendors have to anticipate high rates of return due to the nature of the business. If you're dealing with apparel and footwear, there's no way to know if it's going to fit without trying it on. So are you supposed to keep unsatisfactory merchandise or items that don't fit merely to keep your return rate down? Some of the merchandise is first quality, some of it is not. More than half of their merchandise is mis-sized or seconds. There's no way to know until you receive it. You can get some good deals but you really have to work for them. I consider myself fairly typical. You'll probably have to return close to half if not more of the merchandise. It takes time to fill out forms, repackage items and take them to the UPS store. And then there's the unfriendly return policy. I always returned items promptly and in original condition, but I incurred their ire. My experience was similar to bigskytooohio's. I felt cheapened and shamed by them and that is ridiculous. They are a vendor of goods. Who are they to judge me? I'm not good enough to be their customer? Ludicrous! It makes no sense to run off paying customers, but they're doing it. As bigskytooohio said "let the buyer beware"."
"I do not think I will order from Sierra Trading Post again. I had to return a bad fitting jacket and they deduct shipping cost from the return, plus you pay to have it sent to you in the first place. Zappos is a much better deal. I am out almost $16.00, which made the purchase a bad value."
"After creating an account from a computer, I ordered from their Android app, and the experience could not have been smoother. The app is very well designed and easy to use. What was weird though was that the shipping confirmation email I got had the wrong tracking number! This was corrected later on the website, but it was funny to me nevertheless.The item arrived in time, and was exactly as described."
"I used to like Sierra a whole lot more than I do lately.It seems their offerings (savings) have come down drastically.Also their shipping time is extremely, excruciatingly SLOW.And the fact that you get a tracking number which does not show up on UPS tracking list well over 3 days after the number is generated.The only good things left are their terrific phone support, their extremely generous return policy and their actual shipping i.e. the contents are all very well packed and arrive in pristine conditions. But apart from these reasons, the key reasons that keep the customers returning for additional shopping seems to be fast dissappearing:- Very slow shipping - The savings are not really there, which sometimes may not matter if at least the shipment arrived quickly (Zappos comes to mind first, their shipments are amazingly quick!) Why cant Sierra mimic Zappos in that department???- The product offerings are not top of the line."
"STPI purchased two sets of six hangers each of these Great American Hanger Co. hangers. When I received them, I noticed that the corner of one carton was heavily taped with the clear ‘Sierra Trading Post ‘ packing tape. The other carton had plain brown tape and both were in the original orient sourced box (“packaged and shipped separately”).I opened both boxes. The heavily tape-repaired box had three of the six hangers broken beyond repair, the other three OK. The other carton had all six hangers OK. The repaired box had obviously been dropped. The box was repaired with tape and shipped, either a) without the contents being checked for damage, or worse, b) damage noticed and covered up.In this instance I do not blame the Great American Hanger Company (neither great nor American btw) or the guys in receiving or shipping; I’ve done it and unpacking a wall-to-wall, hand packed orient container is at least unpleasant I took photos of the cartons and the damaged hangers and sent them with an explanatory email to STP Customer Service. I suggested that they determine the best way to handle the matter. I sent the email three times! I received an auto-generated reply assigning me a number and advising me that I would receive a response “within one day”. That’s it! Not a word from STP since. There was a time at STP when I would have gotten a same day phone call about something like this.Whoever Mr. Richardson handed his business off to doesn’t get what customer service is about, nor that it was cornerstone to what STP became. I’m a 20+ year customer and I’m gone. Shame."
"After 20 years of doing business with STP, my last order was truly my last.STP has a full time UPS Rep handing them who does not inform them of UPS inability to deliver to the STP customer within a acceptable time frame. My last order sat in a UPS Depot for 5 days with no action by UPS to deliver and wehn I called sierra to ask if they could resolve the matter, they cancelled the order, had the goods sent back to them and charged me 2 way shipping and 15% restock fee! I spoke to Kim (CS Manager) and Ken (UPS Rep) who made every effort to CYA doe STP but never got an apology or the goods I ordered. I had to go the my CC company who refused STP's excessive charges and refunded me the total charged for the origibnal order plus shipping. They backcharges STP for the cost.Wrote a letter to Keith Richardson, CEO and Founder) asking WTF? but as of this date, no answer...maybe he is off on another vacation spending your and my hard earned dollars!"
Share your shopping experience and interact with1,896 participating stores,
write a review!
Follow us & win cool gear:
"How holiday shoppers can beat web scams..."