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Sierra TradingCoupons
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.27/10 7.27/10
    Chance of future purchase: Rating 3.96/10 3.96/10
    Shipping & packaging: Rating 4.09/10 4.09/10
    Customer service: Rating 3.00/10 3.00/10
    Return/Replacement policy: Rating 4.64/10 4.64/10

137 Customer Reviews

jaui's Avatar
California; Mexico.
Rating 10/10
5/5
modified review posted

"September 26 2014
Reviewing Sierra Trading Post

I have been purchasing from S.T.P. for around 4 years.
Contrary to some negative reviews about their customer service, they have always been fair, if not, generous, in handling "glitches" that have arisen now and then.
I have found product delivery time quite adequate.
And, on an occasion or two where I had to return some items, or, claimed a shortage, or items left by UPS that were not found, they handled all those cases to the customers (my)favor.
Once you use them a few times, it becomes second nature to figure out how to get the best "deal", albeit, it can be a bit time consuming, and tricky at first.
I always order when their is a promotional shipping rate, (because if you don't their shipping charges are high), or, a minimum order for $75.00, which makes standard shipping free.
So, overall, according to my personal experience with Sierra Trading Post, I would rate them a 9 out of 10.
"



Rating 10/10
5/5
modified review posted

"Placed 2 orders within a 1 week period for several items including Shoes, socks, bicycle accessories including water bottle, frame bag, pepper spray, bunch of random gear.

Received all goods as advertised at (significantly) better prices than Amazon or other big discounters.

Now, I didn't think to check reseller ratings until after I placed my orders and when I read all the negativity, I'll admit I was worried.

However, I read enough GOOD reviews to stay the course and after reading a lot of the neg reviews have come to the realization many of these complaints were repetitive. They tend to fall into certain groups such as this:

1. 'what ? SQUACK! I have to PAY to send stuff back for a refund?'

FOLKS. If you want free returns, buy from that company that advertises free returns but UNDERSTAND that nothing is FREE. It's at NO ADDITIONAL COST. At these prices, I can fully understand that there is no room 'built in' to allow for free returns.

Another recurring theme in (the most recent) complaints apparently stems from politely telling some customers when their return rate exceeded 60% and who resisted efforts to correct the problem - they were told that this return rate was unsustainable and they could and should take their business elsewhere.

SQUACK! You don't want my money! How DAAAAAAAAAAAAAAAARE YOUUUUUU!

FOLKS. If you can't be bothered to research the item you are buying to determine if the size runs true or if it runs smaller or bigger and just BUY STUFF indiscriminately thinking 'F- IT if it doesn't fit - I'll just send it back - NOT MY PROBLEM'

That's FINE. But if you can't get it right at least HALF THE TIME - you need to make a change.

Either make the effort to buy stuff you know will fit because you have bought it before, take a minute to research it, or spend your money somewhere else.

To be fair, I have not encountered an issue with errors that required me to deal with customer service.

My one niggle (just so I don't sound like a total & complete fanboy) is that shipping can take a little longer than some megaoutfits (like the river in africa place who have shipping centers all over the place) - depending on where you live. (I'm in South Florida) and shipping on both orders took approx 1 week to get here from Wyoming.

BOTTOM LINE = IT'S OK. It ends up getting here just as fast as that river in africa place - if you don't have that 100 buck a year membership thing - because they tend to hold onto your order for 3-5 days before they ship.

My Sierra Trading Post orders were both shipped in one day from when I clicked the PLACE ORDER button.

I spent a little time and effort making sure sizes were right before I ordered, got my orders and have been mighty pleased my friends. 10/10 would buy again.

That's my story and I'm sticking to it.
"

modified review This review was modified by RRAnotherCustomer on September 09 2014 06:42:09 AM

No Avatar
Sierra Trading Post User
Rating 2/10
1/5
modified review posted

"So Sierra Trading Post - if you're reading this - you just lost a customer because of how you've treated OTHER customers.

I've spent hundreds on this site over the past 2 years (actually...it would be thousands - as in over 2K - but I returned a good bit of the stuff I bought). I was able to return things - and yes, it takes a while to get your refund (which may come in the form of a check...that looks total fake as the back has completely blank...like printer paper or something).

But to learn this company will refuse orders from people based on a return rate of 60% is astonishing. I could understand 80% or higher...but 60%! That would only make sense if this company didn't sell CLOTHING & SHOES - products that vary so greatly in sizing & fit that it's almost impossible to know what you'll get based on a website. I've had shoes from the same brand that were different fit & sizes - and until I tried them on I obviously couldn't know this. If you're going to be an online retailer of clothing & shoes - you should expect a high return rate. This is basic common sense.

Had I been one of the people to receive such treatment - this would be a 1 star review. And honestly - I feel like I'm doing them a favor by giving them 2. But what a shame to learn that this is how they do business. At least now I know & will definitely no longer be a part of that.
"


Rating 2/10
1/5
modified review posted

"Like another reviewer, although I've purchased many items through STP and had recommended the site to friends and family, my return rate was too high (I need to see something and try it on before I can decide whether I like it) and I received a notice from their "account relations specialist" that they would no longer accept my orders. What a creepy and rude way to treat a customer! "


No Avatar
Sierra Trading Post User
Rating 2/10
1/5
modified review posted

"Why does Sierra Trading Post treat its customers in such a way? I don't want to close my account. They have great products and wonderful prices!

Dear XXXX,

I am writing to address your continuing level of dissatisfaction with our products and service as evidenced by your continuing high return rate. As you know, we contacted you on 6/4/2010 and 3/27/2013 regarding
this issue. However your return rate has continued to exceed 60%. We assume you have made use of the tools and services we offered in those letters to resolve concerns and sizing issues prior to purchase.

Even though we have done our best, it is clear we cannot meet your needs and expectations. As a result we believe it is in both of our interests to discontinue our business relationship. Going forward from
the date of this letter we will no longer accept orders and 30 days from this letter we will no longer accept returns. We would encourage you to seek out other retailers who might be better able to meet your expectations.

If you have questions about our return policies, feel free to contact me directly.

Sincerely,

Lee Macias
Account Relations Specialist
307-775-8312
"


No Avatar
Sierra Trading Post User
Rating 10/10
5/5
modified review posted

"great place to shop
great price
prompt help with my order
the post was the fastest I have ever had from us to Australia ,4 days!!
5/5!!!
"


No Avatar
Sierra Trading Post User
Rating 2/10
1/5
modified review posted

"Looks like a nice place to shop. Might be, but you are taking a big risk if you order Online. BIG RISK!! Week one - paddle board delivered, damaged. Week two - replacement delivered, wrong board. Week three - delivery promised by Richard, in "customer service" ("Four guys working on order and it will be there"), no show. Three Fridays in a row, waiting for delivery, and three Fridays wasted, with nothing to show for them. Call customer service and you will never be able to speak to the same person. With each call, you will be required to explain the whole transaction history. Each time, all kinds of assurances and promises will be made. None kept. The right hand does not have a clue what the left is doing. Be prepared to spend huge amounts of time on the phone, jumping through the same hoops, over and over again. Attempting to get a paddle board, before the summer is over, has been a horrible, horrible experience. With more than a little luck, I hope to get this purchase completed, before the first snow."


Rating 4/10
2/5
modified review posted

"Ordered a pair of Salomon shoes for my wife. STP sent an additional pair of a smaller size, which were later returned for credit. STP did not give me credit for the shoes I returned and did not document the return. Had I know this, I would have not sent them back. Professional courtesy is not part of their customer service, apparently."

modified review This review was modified by H.Dawson on August 28 2014 10:55:08 AM

Rating 8/10
4/5
modified review posted

"Comments removed by poster pending updated information."

modified review This review was modified by ThinkingOutLoud on August 27 2014 03:35:53 PM

Rating 2/10
1/5
modified review posted

"I would not recommend this to anyone. I ordered shoes from there and when I check on it after 2 weeks of ordering they told me they had some problem with address verification even though I had already received the charge on my card."


Rating 2/10
1/5
modified review posted

"I have been ordering merchandise and doing business from online companies for years and never ever had any problems whatsoever until I became a first time customer with this company. Customer service is extremely rude. I would rather pay more for my products and receive no hassles with my ordering and receiving like I do with other companies"

modified review This review was modified by Margaret777 on July 02 2014 05:42:35 AM

Rating 8/10
4/5
modified review posted

"The GOOD: their prices are hard to beat.
The BAD: their handling time is awful, maybe not the worst, but bad. I placed an order on Sunday night 6/8 and it's Thursday the 12th and UPS still does not have it.
I order from them 3 to 5 times a year, shipping is always slow, but their prices are worth a little bit of a wait so long as you plan for it.
"


Rating 2/10
1/5
modified review posted

"Never will I ever order from this business again, it was my first and last ..... I ordered a pair of boots and had to return because they did not fit after returning them I contacted customer service and never was I informed that a return service charge would be charge....but totaling and subtracting it comes out to 13.24 deducted from my refund ....so be careful when u decide to order with Sierra"

modified review This review was modified by neveragain5416 on February 28 2014 04:26:08 PM

Rating 2/10
1/5
modified review posted

"I’m a sucker for a deal and was attracted by Sierra Trading Post's bargain prices. You jump through a few hoops to get those prices: monkey with their shifty coupon code system and navigate the worse customer service in the retail world. I ordered $100 something worth of Timbuk2 products on my MasterCard. No order confirmation. Days passed and no email about shipping. Nuttin’. I was registered as a customer, had a valid email address and the order showed in my account as “processing.” Finally I emailed them 4 days latter asking what's up. To their credit, I received an email from CS that day explaining my order was held for security reasons and my ID had to be confirmed. So angry at their long silent delay, I cancelled the order. The burden should be on CS to contact the customer immediately to confirm ID. I immediately bought most of the items for slightly less directly from Timbuk2.com (end of year sale!). No problems with my MC at Timbuk2!

Being greedy, I was again tempted by STP's prices and tried another order, this time using a bank transfer to their PayPal account. I figured they have my cash, what can go wrong? Same old BS: delay due to security check. Again the burden is on the customer to contact them: they didn’t bother to call or email. This time their excuse was my PayPal account had a different email than my Sierra Trading Post account. It didn’t matter that the shipping address was identical, I was a confirmed account, that the email address used my full legal name or they had already hassled me over security in the previous order! A week after placing the order, I to convinced them I “owned” two email accounts and they were go to ship. Another week of “processing” and they squeezed it out the door. After all that, the order contained a item in the wrong size but I decided to keep it rather than deal with them again.

The old adage "you get what you pay for" sums up Sierra Trading Post. Their bargain prices include the worse customer service and slowest shipping ever. I will never order from them again.
"

modified review This review was modified by gochugogi on February 16 2014 09:37:28 PM

Rating 10/10
5/5
modified review posted

"I had recently purchased two bicycle helmet and a pair of bike gloves that were very cheap on Sierra. I was worried because of the reviews I saw but I took a chance anyway because of the prices. What I experienced was possibly the best purchasing experience of all online retailer. When my order arrived, which was very quick, my wife's helmet was too small and mine fit without too much problem. I contacted their chat service to help exchange my helmet and they pointed me in the right direction. The exchange process was SO easy and the larger helmet shipped without me needing to return the one I have first, which was great. As soon as my wife's new helmet came, I felt that the large fit me better as well so I requested another exchange. Even though both exchanges were separate, they still allowed free shipping for both exchange. Everything was quick and extremely easy. Also, their chat service seems to run very late as well, where other sites, they stop pretty early in the afternoon/evening, so that was a great plus for me especially when I can only deal with these things after I get home from work. Chat personnels were just very friendly. Overall, the purchase, exchange program and chat service were superior. I did not experience any of the issues that were mentioned in the other posts here. Oh yes, the exchange program was all online and self-guiding, which was made in a very simple straight-forward way. "


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