4/5

posted Jan-30-2012

"I must be in the minority here as I have never had anything but good service for Sierra Trading Post. Been doing business with them since 2006 and have always gotten excellent bargains on top quality name brand products. Certainly not seconds, maybe previous year items, that's no problem when you can save 50%+ off the major web sites.

Their shipping items out could be a little faster but no real big issue. Never a problem with returns and account refunded in a timely fashion.

(I lowered their star rating to 4 stars due to the shipping slowness. Twice now they promptly print the UPS shipping label but its 3 days before the package is in the shippers hands.)

Looking forward to more savings in the future! "

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1/5

posted Jan-17-2012

"Stay away from Sierra Trading post and find other vendors.
Their products are frequently sized incorrectly (usually UNDERSIZED, thats why they sell them at a discount) and when you return Brand New products in their original packaging after you try them on, they not only do NOT refund the shipping, but you have to pay for sending it back. WHAT A RIP-OFF, find other merchantes like Zappos or Amazon who actually stand behind their products, even if sized correctly, certainly bending over backwards when sized incorrectly.

"

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4/5

posted Jan-11-2012

"I have purchased many items from Sierra Trading Post over five years - hundreds of dollars. The merchandise itself is variable: sometimes excellent products at exceptional prices, other times the merchandise is clearly defective in some way. Sometimes the defects are insignificant; sometimes I return the product. I do not mind the duds because the return process is very easy and the deals are fantastic."

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1/5

posted Dec-14-2011

"Dealing with this company has been an awful experience. They did not ship my order. I requested the cancelled. They still have not cancelled the order. They have not refunded my money. Customer service is rude on the phone. They are unresponsive to email inquiries. I've shopped a lot online, Sierra Trading Post has been hands down the worst experience."

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1/5

posted Dec-14-2011

"Purchased a jacket from them. Arrived and upon inspection was a piece of Chinese junk. Poorly made, open seams, etc. Returned it and they charged me over $30 for shipping and return. And, now I am on their mailing list and can't get off. Avoid this company like the plague unless you are 110% sure of what you are buying and don't mind being spammed to death. Seriously consider using a throw-away email address."

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5/5

posted Dec-12-2011

"I buy from this place like crazy!No problems ever.10 year customer."

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5/5

posted Dec-10-2011

"Great website, helpful online staff with great prices. My order shipped very quickly and everything was exactly as expected. Very satisfied overall."

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3/5

posted Dec-04-2011

"Sierra trading post is a mixed bag, on one hand you do have good deals on quality clothes/gear .. on the other you do have the fact that they will not post reviews that are truly critical of the products they are selling, forcing you to closely question and hold with higher regard even the slightest criticism that made it past their filters.

The e-mail are very spammy, often twice a day, however they do have excellent deals in them about 1/5th of the time, -- like "35% off of orders bigger than $125 w/ $2.95 shipping" (which is a good one) or 35% off of any one item in the store (which is another good one to use on items that never go on sale, like ECCO leather shoes)-- the trouble is, is that it is a game, and you end up not buying things till the right coupon shows up, and not when you want/need.

I have purchased about 11 orders from them, each over $100, literally dozens of products, and my rate of satisfaction with the products is roughly 82.5% -- most often I am unsatisfied with a product that is from a brand I do not know and bought based on reviews -- the key strategy to use with STP is to buy the brands you know are good, (Columbia, Merrell, Asics, Carhart, Hanes) and take reviews of things you don't have exp with w/a grain of salt... and you wont be disappointed.

And last but not least, for someone who is not religious, having to read through biblical quotes at checkout has always made me question whether I should support them and warrants more justification to do so, like cost & time already spent; I hope they don't take their customer base is there on faith, b/c eventually we all get tired of the games.

I know I have since placed many more orders for my clothing on Amazon than them, and for those reasons, b/c I don't have the time to game. And I have bought dozens and dozens of items, as I transitioned to whats now a 95lb loss in 8 months.. all pants, shirts, shoes and now sweaters."

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5/5

posted Dec-03-2011

"I've had excellent results when ordering from Sierra Trading. I refuse to pay retail for my winter jackets, so I buy from STP. Last year, I bought a White Sierra ski jacket for half price, and it's probably the nicest quality jacket that I've ever had. I only have praise for this store. I must admit that I would buy more here if they had free shipping!"

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1/5

posted Nov-11-2011

"I teach school, so the only way I can afford nice things is if they are at Goodwill or are on sale somewhere. That's why I liked Sierra Trading Post. Late last week, I ordered a pair of shoes and a leather coat. When the order had not arrived by Friday of this week, I checked my account. The order had been cancelled! I used LiveChat to find out from "Don" that the order had been cancelled because, in their view, I had returned too many items because they didn't fit or were too soiled to use--never mind how many hundreds of dollars I have spent there over the years on things that I kept. Don told me "you should not expect to receive any more goods from Sierra Trading Post." There was no warning whatsoever. So even though the company quotes the Bible and says that the customer's satisfaction is paramount, this is a lie. Lies are not pleasing to God, nor to atheists either, I imagine. I wish I had never bought a thing from them."

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