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"I purchased a set of Onyx hunting clothes from Sierra trading Post in September 2013. The product was shipped to Ontario, Canada.If you are looking to have anything shipped from this company then I would highly suggest against it.The company charged me $35 in shipping. Only to find out that I had to pay another $39 in duties, taxes and additional shipping fees. That's $74 for shipping and duties on a $80 purchase. Don't waste your time or money with this company if you are shipping to Canada."
"Can't see why they have so many complaints on this site. I had my first order completed this past week and I was completely satisfied with my purchase (Spyder jacket and Burton hoodie). Their sales got me hooked, I made a second order and considering ordering another jacket for my sister. So far, so good. "
"Ripped me off.. charged $35 at checkout for shipp8ng then got charged $39 by ups at the door on a $74 sweater. If u r canadian dont buy from these jerks unless u r prepared to get hosed..worst on-line retailer i've dealt with."
"I ordered a fly rod and it came broken in 4 pieces, poor packing.Now I have to take time out to return this package.My first time ordering from them and my last."
"I had been a customer of STP for approximately 14 years. I just received my final notice from them that they no longer want me as a customer because my rate of return is over 60%. They had warned me of "my high rate of return" about 2 years ago and when I left a terse message for Lee Macias, head of customer service, their response was to send me an application for a STP credit card. As a company I think they are ridiculous. Mail order and online vendors have to anticipate high rates of return due to the nature of the business. If you're dealing with apparel and footwear, there's no way to know if it's going to fit without trying it on. So are you supposed to keep unsatisfactory merchandise or items that don't fit merely to keep your return rate down? Some of the merchandise is first quality, some of it is not. More than half of their merchandise is mis-sized or seconds. There's no way to know until you receive it. You can get some good deals but you really have to work for them. I consider myself fairly typical. You'll probably have to return close to half if not more of the merchandise. It takes time to fill out forms, repackage items and take them to the UPS store. And then there's the unfriendly return policy. I always returned items promptly and in original condition, but I incurred their ire. My experience was similar to bigskytooohio's. I felt cheapened and shamed by them and that is ridiculous. They are a vendor of goods. Who are they to judge me? I'm not good enough to be their customer? Ludicrous! It makes no sense to run off paying customers, but they're doing it. As bigskytooohio said "let the buyer beware"."
"I do not think I will order from Sierra Trading Post again. I had to return a bad fitting jacket and they deduct shipping cost from the return, plus you pay to have it sent to you in the first place. Zappos is a much better deal. I am out almost $16.00, which made the purchase a bad value."
"After creating an account from a computer, I ordered from their Android app, and the experience could not have been smoother. The app is very well designed and easy to use. What was weird though was that the shipping confirmation email I got had the wrong tracking number! This was corrected later on the website, but it was funny to me nevertheless.The item arrived in time, and was exactly as described."
"I used to like Sierra a whole lot more than I do lately.It seems their offerings (savings) have come down drastically.Also their shipping time is extremely, excruciatingly SLOW.And the fact that you get a tracking number which does not show up on UPS tracking list well over 3 days after the number is generated.The only good things left are their terrific phone support, their extremely generous return policy and their actual shipping i.e. the contents are all very well packed and arrive in pristine conditions. But apart from these reasons, the key reasons that keep the customers returning for additional shopping seems to be fast dissappearing:- Very slow shipping - The savings are not really there, which sometimes may not matter if at least the shipment arrived quickly (Zappos comes to mind first, their shipments are amazingly quick!) Why cant Sierra mimic Zappos in that department???- The product offerings are not top of the line."
"STPI purchased two sets of six hangers each of these Great American Hanger Co. hangers. When I received them, I noticed that the corner of one carton was heavily taped with the clear ‘Sierra Trading Post ‘ packing tape. The other carton had plain brown tape and both were in the original orient sourced box (“packaged and shipped separately”).I opened both boxes. The heavily tape-repaired box had three of the six hangers broken beyond repair, the other three OK. The other carton had all six hangers OK. The repaired box had obviously been dropped. The box was repaired with tape and shipped, either a) without the contents being checked for damage, or worse, b) damage noticed and covered up.In this instance I do not blame the Great American Hanger Company (neither great nor American btw) or the guys in receiving or shipping; I’ve done it and unpacking a wall-to-wall, hand packed orient container is at least unpleasant I took photos of the cartons and the damaged hangers and sent them with an explanatory email to STP Customer Service. I suggested that they determine the best way to handle the matter. I sent the email three times! I received an auto-generated reply assigning me a number and advising me that I would receive a response “within one day”. That’s it! Not a word from STP since. There was a time at STP when I would have gotten a same day phone call about something like this.Whoever Mr. Richardson handed his business off to doesn’t get what customer service is about, nor that it was cornerstone to what STP became. I’m a 20+ year customer and I’m gone. Shame."
"After 20 years of doing business with STP, my last order was truly my last.STP has a full time UPS Rep handing them who does not inform them of UPS inability to deliver to the STP customer within a acceptable time frame. My last order sat in a UPS Depot for 5 days with no action by UPS to deliver and wehn I called sierra to ask if they could resolve the matter, they cancelled the order, had the goods sent back to them and charged me 2 way shipping and 15% restock fee! I spoke to Kim (CS Manager) and Ken (UPS Rep) who made every effort to CYA doe STP but never got an apology or the goods I ordered. I had to go the my CC company who refused STP's excessive charges and refunded me the total charged for the origibnal order plus shipping. They backcharges STP for the cost.Wrote a letter to Keith Richardson, CEO and Founder) asking WTF? but as of this date, no answer...maybe he is off on another vacation spending your and my hard earned dollars!"
"FIVE FULL STARS, I buy stuff off the internet all the time (amazon, ebay, moosejaw, zappos, etc) and this is arguably the best company I have worked with. When I called the cust. Service center I asked them where I could go online to give them a good review and the rep said they don’t have any place that they tell people to go. Sierra doesn’t solicit “good reviews” like every other company out there (hey “like” us on Facebook and get 5% off your next purchase of $100 or more)Sierra Trading Post is awesome for the following reasons. I purchased Sorel 1964 boots that go for $140 everywhere and Sierra Trading post had them for $67. I received the boots in 3 days via ups.The boots themselves were too small so I called Sierra at 8pm and someone picked up right away (no automated system), and she handled my exchange for me. Sierra includes a UPS return shipping label in every order and the bag that the Shoe box was shipped in has a second peel-away adhesive strip on it so you don't have to tape the bag shut.By the way, my original order I got a special discount (which is why they were $67, the normal sale price would have been $90...still pretty good), the girl at the call center made sure that I wouldn't be charged for the difference. The phone call with the customer service girl took 5 minutes and was really easy. They shipped out my new size boots the next day (which was a friday, even before I dropped off my return to UPS) and I got the new size boots the following Monday!!! I don't work for sierra trading post but I have owned an online retail store (albeit a small one) before and I can't stand it when people go out and rip on websites who have good service and good prices. So I will spend a minute debunking all of the bitter peoples critiques below.LET ME ANSWER TO SOME OF THE BAD REVIEWS LEFT ABOUT SIERRA TRADING (remember i don't work for them, i just don't have anything better to do right now and i believe in helping out a defenseless company)@TX-ReviewsFirst off, if you pay via paypal, you can't ship to another address than what's on your paypal account to avoid fraud. So some guy in Switzerland can't use your paypal account to order 20 flat screen TV's and 10 iPhones on ebay.Secondly, youre bank will not show if someone tried to charge your bank card and there was insufficient funds. I worked at Wells Fargo for 3 years and people would call about this all the time.You are angry because you don't know the rules about paypal and banks. @jmewme - aside from your anti-Semitic screen name, you state that you can't stand it when banks charge your CC before the item is shipped.Let's think about this statement, so when you are attempting to purchase a product, you hate it when the store charges you before they give you the product. That would be like telling WalMart "can you wait to charge my CC for this stuff until I get home?" Then before you get home you just have to call can cancel your CC so that WalMart can't collect money from the products you purchased. If every online merchant followed your reasoning, I would order so much stuff and then just cancel my CC's right after the order so when they shipped the product it would be too late, the product would be out of their hands and they would lose out on money they are entitled to. @abeeeFirst off you say that most of the transactions you have made with Sierra Trading have been good, so then why did you give them 1 of 5 stars?Secondly, have ever gone inside of a UPS warehouse? After working for Wells Fargo, i worked in shipping for 5 years and UPS/FedEx/DHL all treat a good portion of their packages like footballs or punching/kicking bags. They throw boxes off the truck six feet down on the ground without regard to whats inside. Just as a little FYI, if you ever ship something fragile via FEDEX or UPS, DO NOT MARK FRAGILE on the box, it is counterproductive, it only takes one pissed off warehouse worker to take one look at that box and think "i can ruin someone else's day right now by destroying this box"UPS claims "insufficient packaging" on 90% of all claims because like most insurance companies/policies, they hope that you give up fighting them about it and they don't have to pay up.Thirdly and lastly, you tried emailing the CEO of the company? I tried emailing Barack Obama to lower my taxes but the email never got forwarded either. It is clear that you have no idea how big Sierra Trading is. When I worked in shipping, one of my clients ran a website that was ranked 17,000th by Alexa.com (traffic ranking) and they shipped ~200 orders a day. Sierra is ranked 981st in the US and my guess is they ship out ~5,000 orders a day. In a perfect world, the CEO would come to your house and hand deliver your damaged product, but that is not reasonable.I’m sorry you had a bad experience but I don’t think Sierra is 100% to blame because of (bad packaging). Since this is the root of your issue, it looks as if you should be writing an equally scathing review about UPS.@ccwestcliffI am not going to spend time on this one b/c this guy is angry about international duties and taxes. That is out of Sierra’s hands. And your subjective review about the depth of Sierra’s discounts hold no water.In conclusion, it is obvious that most of the people who are pissed off here come on and write bad reviews because they have no where else to turn. Nobody else will listen to them. I guarantee you that for every bad review on here there are at least 15 good reviews out there."
"I placed an order valued at around $150 dollars. I first tried to use Paypal to pay for my order and they told me that they were incapable of having it shipped to any other address other than the billing address for Paypal. Stupid but OK... I was shipping to a different address so I replaced that order and paid for it directly, giving them my credit card info. Almost week went by and I had heard nothing from them. I called them and this CS rep tells me that my credit card was denied and I should contact my bank. She had no transaction information other than that. I called my bank and they inform me that nothing has been denied and that the Sierra Trading Post had never attempted to process a payment on my card. I call back to the Sierra Trading Post and inform them that what the CS rep had told me was factually incorrect and that I was less than satisfied with being deceived as the reason why my order was cancelled. The CS rep was useless and they offered absolutely nothing to correct my order. This company is horrible. They send you good offers that they make no attempt at honoring them from what I can tell. Their customer service is #$%$ and I was out right lied to. They cancelled my order without any notification whatsoever. I would still be wondering where my ordered items were if I hadn't actively pursued the status of my order. There are too many other companies with much better service to waste your time with this company."
"I found Sierra Trading Post a couple of months ago and thought their prices were too good to be true. I've ordered a few items; cycling shorts, cycling helmet, cycling shirt to start with. Products were received in new condition, packaging was a little skimpy (thin cardboard box with air bubble packing) but I can't complain much; my items were not fragile. Price is great and if you can get the .99 shipping, it's a steal. I've saved over $150 on these three items. Have not had a bad experience yet. Will update if I run into any problems."
"I am disgusted. I can't stand it when online merchants charge your credit/debit card before they even ship the item. I made an order on September 20. It is now September 27. They charged my credit as soon as I made the order. In an online chat I was told that my order has not shipped because they are still looking for part of my order. I went to their website and the item I ordered is still listed in stock a week later! How can they not find something for an entire week that they still claim to have in stock on their website. It's also annoying that they hold the rest of my order hostage because they can't find the other part of it. I don't think I will ever order from them again. Also, I had to initiate contact with them to see what was happening with my order. I would appreciate an email update if they can't even ship my order within 7 days. They should at least change the practice of automatically charging your card as soon as your order. That way if the order is cancelled, or late, it won't aggravate your customers. I don't think many people wan't to be charged in advance for something they might not even receive. UGH."
"In June of this year I ordered a dress shirt from them as a gift for Father's day for my husband. On the website the shirt got glowing reviews, but the shirt I received was sized incorrectly and fit horribly. The customer service people were very polite and refunded me without charging me return shipping. I also ordered a pair of Teva mush sandals from them, which I received on time, and which I enjoy very much, and I have been wearing them ever since."
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