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"I purchased arctic silver adhesive and opened it month later to find one of tubes had solidified. The response from this merchant was swift - I received replacement tubes within 2 days of contacting them and a prepaid mailing label to return the defective product. This was a $10 purchase and Sidewinder treated me as if I was their most important customer. I am absolutely impressed."
"Gary's a great guy and I'm glad that Sidewinder computers is around for my watercooling needs.He always answers emails promptly with honest no-BS advice and what not. Customer service is top notch and prices are very reasonably priced and one of the lowest in the market. I wouldn't hesitate to go do business with them again. "
"I originally started working with Sidewinder a little over a week ago, asking pointed questions about water cooling. I had used a closed loop (can't add fluid to the loop) and a big air cooler in my previous computer builds, but wanted something with a little more design flair and cooling capacity for my upgraded machine.After giving me plenty of feed back through email with pictures and detailed descriptions, I was able to put in a massive order for all my components (greater than 5 items in the order). Sidewinder packed up all the components in one day and shipped the package in a timely manner to my front door. The package was filled with both packing paper and peanuts, which was greatly appreciated since some of the items would be hard to replace and at great expense.I was originally sent to Sidewinder by a fellow engineering mate back in college with the promise that Sidewinder is one of the best sites on the net for custom parts, and I couldn't agree more. I would highly recommend any friend or customer to this site with the same gusto as my friend did back then."
"Always the fastest shipping and the highest quality parts. Thanks again for another great transaction."
"There was an problem with my order initially, and even though I called right before they closed, the customer service rep was patient and helpful. I received my radiator/fans in a timely manner, and in perfect condition. I'm very pleased with how my order went."
"Sidewinder Computer Systems, Inc. has the best customer service, friendly, knowledgeable staff that go out of their way to make the customer happy. They also have the lowest prices when compared to all of the others out there, I'm making this my go to online computer store and will defiantly buy from them in the future! "
"Good price, fast shipping, excellent communication."
"Ordered a EVGA GTX 580 Hydro Copper 2 Waterblock, from the UK, fast delivery, Great service, highly recommended, fast response, great communication, could not recommend more!"
"Gary is a great guy to work with, his customer service is top notch as well. You can ask any of the guys at overclockers.com and they will tell you the same. Their pricing is by far the best and if you have to pay a little more for something the extra money can be looked at as spent for EXCELLENT customer service. I have spent a lot of money with them and will continue to do so as they are always the company I reccommend and link to on the forums and in person. I just placed another order with them, redoing all of my watercooling. I spent enough to qualify me for free shipping. The problem was my pump is not in stock and I didn't want to have to pay shipping for it as well. So I gave them a call and the phone was answered in 2 rings. He told me, not a problem, just drop a note in the comments box you want it added to your order. He explained he was getting a shipment on Monday, he would add it to my order and ship it all on Monday so I get free shipping with it as well!Now that is what I all customer service!! :)-Colton"
"Great store selection and prices compared to the competition. Fast shipping. I wanted to return a couple of my items due to my own fault of buying before I did all my research, and it was taken care of very quickly. Gary is a professional and very courteous guy, wouldn't hesitate to recommend his store and do business with them again. Thanks!"
"great selection of quality products, excellent prices (way cheaper than competitors, *ahem* frozencpu), easy checkout/payment. "
"Ordered water cooling hardware and cpu waterblock- I noted that the, HeatKiller Cpu Rev3.0 Ni-Bl, had ridge markings left on the surface of its baseplate from and uneven cutting-instead a singular smooth cut. Gary, requested a pic- which I furnished. Recognizing the severity of the issue, Gary, ordered an RMA, and the Heatsink was sent back to Sidewinder as per the request in the RMA agreement. I have only now to wait for its replacement. Sidewinder Computer Systems has proven to provide, fast and competent service in their processing and delivering of orders . I have not been given any reason thus far to believe that their RMA process is in anyway different. "
"Absolutely superb professionalism, service and delivery. Couldn't be happier with the service offered by the guys at Sidewinder. My first- but certainly not last, purchase with the company. Very highly recommended to all in the enthusiast community."
"The first website I go to when I need computer parts. This is one of the few sites that make mods to accessories such as soldering and sleeving. An enthusiast website."
"they were quick to ship my order (I think it was one day checking out). gary (and his staff) was accommodating in all my inquiries regarding compatibility of the watercooling parts I bought. At first, I was worried to order online since I'm from the Philippines. This meant that returning a DOA item could equal the cost of the item to be returned.. When my items arrived, they were all in good working condition! I just placed my 2nd order from them. hoping for another smooth transaction"
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