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not working, no one responsible
"Not working when I checked out through Eddiebauer online. Called both Shoprunner and EddieBauer, and used different browsers and computers. Bad experience. "
Run away from ShopRunner!
"I ordered iPad Air 2 with "Guaranteed 2-Day Free Delivery" but it will take 7 days to arrive. ShopRunner states "2-Day" Shipping means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. The item left the warehouse in one day, so what is the excuse for being 4 days late? Their customer service is miserable and will reply within 48 hours..laughable! 48 hours to respond from a company that supposedly ships within 48 hours. What kind of customer service is that?By the way, according to ShopRunner, I saved $9.95 on Free 2-Day Shipping, that was free to begin with.What a total p.o.s. company - I hope a class action lawsuit puts them out of business.Tip for consumers: Not using Shoprunner will help you avoid:Headache.Muscle tension or pain.Chest pain.Fatigue.Change in **** drive.Stomach upset.Sleep problems.Anxiety.Restlessness.Lack of motivation or focus.Feeling overwhelmed.Irritability or anger.Sadness or depression.Overeating or under-eating.Angry outbursts.Drug or alcohol abuse.Tobacco use.Social withdrawal.Exercising less often.and possibly Diarrhea or Plague.On top of all of this you will wind up with a significant increase of junk mail in your inbox."
"ShopRunner tells you that it's 2 day shipping but in reality it is NOT! Which is extremely frustrating and irritating.. why call it 2 day shipping if it takes 5 days to get here? "
Uses regular ground shipping. Never on time. No 2 day promise. No customer service.
"If you're looking for 2 day shipping look elsewhere. You're better off using a stores free shipping vs ordering with ShopRunner. An order placed on 1/8 left the stores warehouse on 1/9 with a promised delivery on 1/11. Of course it was shipped via OnTrac ground, so 1/11 delivery turns into a possible 1/16 delivery (not even sure it will arrive on that day yet). Contacting ShopRunner just gives a generic reply, telling you they have no control and couldn't care less if it arrives within 2 business days. I have no idea how this company is still in business claiming 2 day deliver if this isn't the case. They should hold their partners accountable for delayed shipments and not just ignore it. Customer service is literally non-existent with this company. No help what-so-ever in figuring out why a shipment is nearly taking a week. This isn't even the first time this has happened, I've ordered a few times via ShopRunner and I can count on one hand when items actually arrived within 2 business days. Most of the time it's 5 or more business days."
Not 2 day shipping- takes much longer
"Order something Tuesday morning, not arriving to my house until the next Monday between 5-8pm. Will be leaving for the week for Christmas and will now not have my Christmas gifts in time. FALSE ADVERTISING"
"I dont even want to give one star. Absolutely horrible. I placed an order on November 28th and have yet to receive it. So 8+ business days and still no package? Have had interactions with 3 customer service representatives (2 via email, 1 on the phone) and they did nothing but blame the merchant and the shipping agency and claimed they had absolutely no responsibility for the package whatsoever... Im sorry but then what is your service exactly?Truly, this is the first time I have created an online review. Just one incredibly dissatisfied customer. Stay far, far away from this service! Membership cancelled."
Horrible! Hell NO!
"On occasion they will back up their claims of sending items with in two days. Unfortunately half of the time that I have used them, the shipping arrives at standard mailing rates, which has caused me to miss deadlines. If you have something that is time sensitive, ShopRunner is a bonafide disappointment. What's worse, is that they offer nothing as a recourse; no discounts for membership, no extended membership, nothing, giving as an excuse other circumstances as the probable reason for the delays. Yet they still expect you to pay (after the trial membership) for services they fail to render. STAY AWAY!!!"
A true runaround with Shoprunner!!!
"I bought something from Kate Spade and had Shoprunner deliver it. Kate Spade's site suggested it. Shop runner delivered it by UPS. It went to an old address, but UPS would not reroute it. They asked that Kate Spade call UPS to have it picked up. Kate Spade said Shoprunner would have to do it. Shoprunner said they had nothing to do with anything after the product was delivered even if had been delivered to the wrong address. Back to Kate Spade who said Shoprunner was responsible, and I would need to file a claim with Shoprunner. Back to Shoprunner to file a claim.They don't accept claims...a true run around by shop runner. No purse, lots of hours spent on the phone and shame on Kate Spade and Shoprunner. Don't recommend a delivery service if they can't deliver."
"Do not buy into this 2 Day Shipping BS.. They are Awful... They do not handle anything and blame everyone else... "
I have Shoprunner via AMEX
"I have been using Shoprunner since early 2016. I like the free shipping and free return that it offers, but the 2 day shipping is a bit off!! Today is Thursday. I placed an order using Shoprunner last Friday mid-day before 1:00 PM EST. I also placed and order Sunday evening. Both orders arrived today. - a full day late not counting Saturday and Sunday. Some folks might say my Friday order was 2 days late....just my experience.dkb"
They do not deliver in two business days , its a big lie
"Wrong slogan , wrong commitment , pathetic service "
Shop runner ****!!
"ordered from drugstore.com using shop runner...just wrote them this email “Once again I order using Shoprunner on a Wed. and expect at the very latest to receive products by Sat. but NO , they will not arrive until MONDAY!! Really??? Why shouldn't i just order all this stuff on Amazon?? Give me one good reason? Shop Runner 2day Free shipping?? What a frigging joke!!I have been a loyal customer for years. I now pay to have Shoprunner and it takes even LONGER to get my products delivered???!!!...it is a SCAM! this will probably be the last order you get from me. Sorry , just can't take it anymore!”"
Order still hasn't arrived
"I used ShopRunner for 2-day delivery. 4 days later and the package is still on the other side of the country. ShopRunner should not have contracted USPS for a 2-day delivery. I should have picked the 2-day delivery through the vendor, not ShopRunner."
Shoprunner is great
"I think it is funny that a person read what ShopRunner offers. Well it does pay for the free shipping and two days shipping. But they do not ship out the item. It is the retailer that you are ordering from that has to make sure it gets too their warehouse in time to ship out on time. The retailer is the one that picks what is ShopRunner eligible for the two day and free shipping. ShopRunner has nothing to do with collecting payments at all. They do supply the labels. How do I know this I have placed orders in the past and have got them on time from the retailer I have ordered from. Also I have been a customer service agent that has took many calls for Shoprunner of all kinds. I have found when calling a store about a order is to always ask for a manager or supervisor about a order through ShopRunner'"
"This is a joke. There are very limited stores that participate in this, and the ones that do, they have certain products that do not qualify for the free shipping. This is disgusting. The only reason I'm a member is because American Express picks up the tab, so I don't have to pay a dime for it, not that I save any money from it, anyway since most of the things I buy aren't even doesn't use Shoprunner. I feel sorry for those of you who actually do spend money on your yearly membership fee. The only thing that is good about it is that the rare things you can order from the limited stores that are part of it is that the products are actually shipped in a timely manner. If there were a lot more businesses that were on it and everything you order comes with free shipping, not just selected items, It would actually be worth being a member. Unfortunately it's not."