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"I ordered a gift for my son with 2 day shipping. I sent the below email to Shoprunner and they responded back with such great customer service.... NOT!From: <firstname.lastname@example.org>Received: 5/10/13 11:36:20 AM CDTTo: <MemberServices@shoprunner.com>Subject: Submission from Shoprunner.com Contact ForminfoType My ShopRunner Accountfirstname Andrewlastnamephone phone numberDear shoprunner, I decided to try out shoprunner as I mainly use Amazon Prime and they are similar. I was about to sign up for shoprunner and now have decided to pass. I am extremely ticked off as I ordered a jacket for my son on Monday and it is not going to show up until this upcomming Monday. This was supposed to be a graduation gift for Saturday in which I now wont have a gift for him! I was going to give him this Bulls jacket early (today Friday May 10th) as I am taking him to the Bulls game as its a Bulls jacket. That 2 day shipping (shipped Tuesday) should have shown up yesterday or today at the latest. It is now free 6 day shipping which is unacceptable! I will stick with Amazon Prime and will never do business with you again. Truly unacceptable business practice! ---------------------------------------------------Dear Andrew, Thank you for contacting Member Services at ShopRunner. We are very sorry to hear your recent order from NBA Store did not arrive with two day shipping as promised. We regret that you will not being keeping your membership account. Thank you again for contacting Member Services. If you have any further questions, please feel free to call us at (888)721-7467 or just respond to this email. Sincerely, AndrewThe Member Services Teamwww.shoprunner.com"
"I signed up for the free 30-day trial through GNC and placed 2 orders at different times of the same day, both with "guaranteed 2-day shipping". The 1st package is going on 7 days, has just been received here by USPS who will take an add'l 1-2 days, for a total of 9-10 days for so-called 2-day shipping. The 2nd order placed later the same day, is 1 day behind the 1st and will also take 9-10 days. I cancelled and have set up a stop pay with my bank in the event they try to charge me, but this whole thing is completely bogus. They hope you don't care whether it's really 2 days and that you'll forget to cancel in time to not be charged. Ridiculous...."
"Incompetent and not service oriented. In August 2012, they had given me a year free membership for using them 3 times during a promo period. At 9 months they sent me a renewal notice. I emailed customer service to correct the mistake. After emailing them and getting a response that told me to call them, I made the phone call. After waiting on hold twice, the rep said I didn't really earn the free year so my membership was expiring in May instead of August unless I could wait some more to see if his supervisor wanted to make an exception. I asked if they could just email me back since I was tired of being put on hold. He said that he did not have the capability as a rep to email me and he didn't think his supervisor would email me back. I told him to just forget it and to cancel my account. He was happy to do that. What pathetic service!"
"Ditto what the others have said. I ordered a package from Newegg on Wednesday evening before 9pm. The order was processed on Thursday morning at 8am. I received a UPS tracking number at 830am. So this package should have been delivered at sometime on Friday evening, or at the latest on Saturday morning. Nope. Saturday morning has come and gone. I have contacted UPS. They cleared it all up for me by telling me exactly what Shopprunner did.All they did was UPS ground shipping, not "two-day" as they advertised. And UPS ground does not deliver on weekends at all.And I can't even get the package put on "will call" because it is locked in a container at a distribution facility which isn't even open on the weekends. So now my package won't arrive until sometime on Monday or Tuesday. What a waste of time (filling out the application.)"
"Well, I 100% agree with other reviewer who says they did not received their package with in advertised 2 days. Not for once not for twice, every time I choose shoprunner 2 days for shipping it takes around 5 days after merchant send me tracking number for the package. Definitely a scam. But I am glad that my package at least arrive to my door after 5 days."
"I am going to begin my second year with Shoprunner and I could not be more pleased with my experience. I've had many items shipping within two days and sometimes an extra day. Some other reviewers are not putting in perspective the day they order it (end of the week) or processing time for the retailer (adds on a day). Each time my item is shipped I'm emailed, when it arrives I'm emailed without having to track it myself. I've been able to avoid Walmart, Target, and Walgreens because most essentials I've been able to order from Drugstore.com or Beauty.com. Not to mention the coupon codes made available to use on the retailer's site. I've saved about 300-400 dollars as a member and I'm very satisfied."
"Shoprunner took 5 days to actually ship my product to me from Newegg, definitely not the 2 days as advertised. On a positive note, I did save on shipping cost."
"after some online research they appear to label members as resellers without evidence and suspend accounts as a way to make profits. i placed 1 order in about 3 months and received an email stating i'm a reseller, wtf? while the membership did work, not all items i wanted to purchase was available to be shipped 2 day. please save yourselves money and time, this is not amazon prime. but a con artist outfit that's trying to steal people's money."
"They offer a handful of items from a handful of stores at free shipping. BEWARE! Very few stores and only a FEW items from each store qualify. Do not cancel over the phone or they will lose the record of it and still charge you. Nearly impossible to get the $79 fee back in services. Customer service will not work with you and will not refund if you phone cancelled as they won't be able to find your record. STAY AWAY!!!!! I would give ZERO stars if that was a choice.."
"I was shopping on Toys"R"Us on Black Friday and I saw the ShopRunner logo on one of the items I was going to buy touting free 2-day shipping. I added a few more items to my cart and signed up for the free trial. When I proceeded to check out I saw that I was still being charged shipping, albeit at a lower rate than before I signed up. After some research I realized that the free shipping from ShopRunner was only on two items and the other items in my cart didn't qualify. I assumed that all the items I ordered from the partner store would qualify. During my month long trial during the busy holiday shopping season, I only noticed one other merchant that partnered with ShopRunner, and that was with a merchant that already offered free shipping for the item I was purchasing. The only good thing I have to say is that cancelling my membership was quick and painless. I'm used to having to call customer service and talk with someone in India that tells me what they're going to do, rather than what I want them to do. ShopRunner allowed me to cancel online and emailed me a confirmation. If all the items from partner stores qualified for free 2-day shipping, the membership fee might be worth it. But having random items that qualify out of an order of several items doesn't help me. I'd rather have everything ship together."
"Shoprunner is truly a horrible company. I decided to try their trial for 30 days. I got quite a bit of use out of it. I saved 100s in shipping. After that I subscribed for 1 full year. Within 3 weeks of service, my account was disabled. They claimed I was a reseller. They have absolutely no proof of this whatsoever. They refuse to give me a refund. The person on the phone told me that I used over 79 dollars worth of shipping, and this was why my account got flagged. That is right people, if you actually God forbid use 79 in shipping, they close your account. If you shop too often, they will close your account. Amazon prime will not do this. I have had it for years and have saved much more in shipping."
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