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Stores > Shoprunner
  • Shoprunner

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 1.79/10 1.79/10
    Chance of future purchase: Rating 0.75/10 0.75/10
    Shipping & packaging: Rating 0.28/10 0.28/10
    Customer service: 0.00/10
    Return/Replacement policy: Rating 1.67/10 1.67/10
Voice your opinion! Review Shoprunner by clicking a star below.
Rating 2/10

not working, no one responsible

"Not working when I checked out through Eddiebauer online. Called both Shoprunner and EddieBauer, and used different browsers and computers. Bad experience. "

This review was modified by yuzhou88 on March 14 2017 01:45:01 PM

Rating 2/10

Run away from ShopRunner!

"I ordered iPad Air 2 with "Guaranteed 2-Day Free Delivery" but it will take 7 days to arrive. ShopRunner states "2-Day" Shipping means that the item(s) will arrive at the shipping address within 2 business days from the time it leaves the warehouse. The item left the warehouse in one day, so what is the excuse for being 4 days late? Their customer service is miserable and will reply within 48 hours..laughable! 48 hours to respond from a company that supposedly ships within 48 hours. What kind of customer service is that?

By the way, according to ShopRunner, I saved $9.95 on Free 2-Day Shipping, that was free to begin with.

What a total p.o.s. company - I hope a class action lawsuit puts them out of business.

Tip for consumers: Not using Shoprunner will help you avoid:
Muscle tension or pain.
Chest pain.
Change in **** drive.
Stomach upset.
Sleep problems.
Lack of motivation or focus.
Feeling overwhelmed.
Irritability or anger.
Sadness or depression.
Overeating or under-eating.
Angry outbursts.
Drug or alcohol abuse.
Tobacco use.
Social withdrawal.
Exercising less often.
and possibly Diarrhea or Plague.

On top of all of this you will wind up with a significant increase of junk mail in your inbox.

This review was modified by Miguel_d on February 26 2017 04:45:01 PM
+ Read user comments

Rating 2/10

Truly Disappointing!!

"ShopRunner tells you that it's 2 day shipping but in reality it is NOT! Which is extremely frustrating and irritating.. why call it 2 day shipping if it takes 5 days to get here? "

This review was modified by J.Klomp on February 24 2017 04:45:03 AM

Rating 2/10

Uses regular ground shipping. Never on time. No 2 day promise. No customer service.

"If you're looking for 2 day shipping look elsewhere. You're better off using a stores free shipping vs ordering with ShopRunner. An order placed on 1/8 left the stores warehouse on 1/9 with a promised delivery on 1/11. Of course it was shipped via OnTrac ground, so 1/11 delivery turns into a possible 1/16 delivery (not even sure it will arrive on that day yet). Contacting ShopRunner just gives a generic reply, telling you they have no control and couldn't care less if it arrives within 2 business days. I have no idea how this company is still in business claiming 2 day deliver if this isn't the case. They should hold their partners accountable for delayed shipments and not just ignore it. Customer service is literally non-existent with this company. No help what-so-ever in figuring out why a shipment is nearly taking a week. This isn't even the first time this has happened, I've ordered a few times via ShopRunner and I can count on one hand when items actually arrived within 2 business days. Most of the time it's 5 or more business days."

This review was modified by rideboarder on January 14 2017 01:45:02 PM

Rating 2/10

Not 2 day shipping- takes much longer

"Order something Tuesday morning, not arriving to my house until the next Monday between 5-8pm. Will be leaving for the week for Christmas and will now not have my Christmas gifts in time. FALSE ADVERTISING"

Rating 2/10


"I dont even want to give one star. Absolutely horrible. I placed an order on November 28th and have yet to receive it. So 8+ business days and still no package? Have had interactions with 3 customer service representatives (2 via email, 1 on the phone) and they did nothing but blame the merchant and the shipping agency and claimed they had absolutely no responsibility for the package whatsoever... Im sorry but then what is your service exactly?

Truly, this is the first time I have created an online review. Just one incredibly dissatisfied customer. Stay far, far away from this service! Membership cancelled.

This review was modified by emilymarie1 on December 07 2016 10:06:42 AM

Rating 2/10

Horrible! Hell NO!

"On occasion they will back up their claims of sending items with in two days. Unfortunately half of the time that I have used them, the shipping arrives at standard mailing rates, which has caused me to miss deadlines. If you have something that is time sensitive, ShopRunner is a bonafide disappointment. What's worse, is that they offer nothing as a recourse; no discounts for membership, no extended membership, nothing, giving as an excuse other circumstances as the probable reason for the delays. Yet they still expect you to pay (after the trial membership) for services they fail to render. STAY AWAY!!!"

This review was modified by gsayles88 on November 25 2016 04:56:04 PM

Rating 2/10

A true runaround with Shoprunner!!!

"I bought something from Kate Spade and had Shoprunner deliver it. Kate Spade's site suggested it. Shop runner delivered it by UPS. It went to an old address, but UPS would not reroute it. They asked that Kate Spade call UPS to have it picked up. Kate Spade said Shoprunner would have to do it. Shoprunner said they had nothing to do with anything after the product was delivered even if had been delivered to the wrong address. Back to Kate Spade who said Shoprunner was responsible, and I would need to file a claim with Shoprunner. Back to Shoprunner to file a claim.They don't accept claims...a true run around by shop runner. No purse, lots of hours spent on the phone and shame on Kate Spade and Shoprunner. Don't recommend a delivery service if they can't deliver."

This review was modified by Unhappy52 on November 05 2016 07:57:48 PM

Rating 2/10


"Do not buy into this 2 Day Shipping BS.. They are Awful... They do not handle anything and blame everyone else... "

This review was modified by Meangirl on October 20 2016 04:34:50 PM

Rating 6/10

I have Shoprunner via AMEX

"I have been using Shoprunner since early 2016. I like the free shipping and free return that it offers, but the 2 day shipping is a bit off!! Today is Thursday. I placed an order using Shoprunner last Friday mid-day before 1:00 PM EST. I also placed and order Sunday evening. Both orders arrived today. - a full day late not counting Saturday and Sunday. Some folks might say my Friday order was 2 days late.
...just my experience.

This review was modified by df-76267 on September 29 2016 02:44:25 PM

Rating 2/10

They do not deliver in two business days , its a big lie

"Wrong slogan , wrong commitment , pathetic service "

This review was modified by rajeshmonga on July 28 2016 08:34:23 PM

Rating 2/10

Shop runner ****!!

"ordered from drugstore.com using shop runner...just wrote them this email
“Once again I order using Shoprunner on a Wed. and expect at the very latest to receive products by Sat. but NO , they will not arrive until MONDAY!! Really??? Why shouldn't i just order all this stuff on Amazon?? Give me one good reason? Shop Runner 2day Free shipping?? What a frigging joke!!

I have been a loyal customer for years. I now pay to have Shoprunner and it takes even LONGER to get my products delivered???!!!...it is a SCAM!
this will probably be the last order you get from me. Sorry , just can't take it anymore!”

This review was modified by shoprunnerscammed on June 09 2016 06:08:05 PM

Rating 2/10

Order still hasn't arrived

"I used ShopRunner for 2-day delivery. 4 days later and the package is still on the other side of the country. ShopRunner should not have contracted USPS for a 2-day delivery. I should have picked the 2-day delivery through the vendor, not ShopRunner."

This review was modified by mpeterson00 on May 28 2016 12:38:55 PM

Rating 10/10

Shoprunner is great

"I think it is funny that a person read what ShopRunner offers. Well it does pay for the free shipping and two days shipping. But they do not ship out the item. It is the retailer that you are ordering from that has to make sure it gets too their warehouse in time to ship out on time. The retailer is the one that picks what is ShopRunner eligible for the two day and free shipping. ShopRunner has nothing to do with collecting payments at all. They do supply the labels. How do I know this I have placed orders in the past and have got them on time from the retailer I have ordered from. Also I have been a customer service agent that has took many calls for Shoprunner of all kinds. I have found when calling a store about a order is to always ask for a manager or supervisor about a order through ShopRunner'"

This review was modified by Ladyofthelions on February 12 2016 10:02:11 PM

Rating 2/10

Truly Stinks!!!!!

"This is a joke. There are very limited stores that participate in this, and the ones that do, they have certain products that do not qualify for the free shipping. This is disgusting. The only reason I'm a member is because American Express picks up the tab, so I don't have to pay a dime for it, not that I save any money from it, anyway since most of the things I buy aren't even doesn't use Shoprunner. I feel sorry for those of you who actually do spend money on your yearly membership fee. The only thing that is good about it is that the rare things you can order from the limited stores that are part of it is that the products are actually shipped in a timely manner. If there were a lot more businesses that were on it and everything you order comes with free shipping, not just selected items, It would actually be worth being a member. Unfortunately it's not."

This review was modified by Bushesthecat on February 02 2016 11:17:53 AM

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