ShoppersChoice.com Reviews - shopperschoice.com Ratings at ResellerRatings

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Rating 9.80/10 431 reviews

9.80 / 100
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ShoppersChoice.com is a merchant member
ShoppersChoice.com participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,875 merchant members.

All Customer Reviews (434)


Rating 10/105/5
modified review posted

"I had a great experience buying a large ticket item from ShoppersChoice.com! I was buying a gas grill and some doors and drawers for a bbq island I was having built. Items all shipped within the timeframes on their website and I got plenty of proactive communications from them, including several person (not machine generated) messages regarding a part of my order that was late from the supplier.

I felt like they went the extra mile for me which is not something I have ever experienced from a e-tailer before.
"



Rating 10/105/5
modified review posted

"I had a wonderful experience with ShoppersChoice.com. Some time ago I purchased a Meco electric grill from them. I contacted them as the heating element quit working. They gave me the phone contact for Meco grills as that was the supplier company. Meco could not help as my warranty expired. ShoppersChoice kept in touch with me to offer help. Their staff was fantastic, so personable and friendly. They assisted me in purchasing a replacement grill at a reasonable price. God bless them! "

Rating 10/105/5
modified review posted

"I purchased two several hundred dollar appliances through ShoppersChoice.com. My contractor made a measurement mistake that made me order the wrong size appliances. I didn't find out they were the wrong sizes until I received and opened the shipped packages. I was under a very important deadline and had to have the right sized appliances arrive within 5 or 6 days at the longest. I encountered a return shipment charge issue in the beginning that I was displeased with, and I expressed my opinion to ShoppersChoice.com via e-mail. ShoppersChoice.com responded immediately and literally insisted that I contact them by phone concerning my return shipment charge issue. They were persistent in emailing and calling me to resolve my issue. I am very busy and intended on calling them, but never did. Once the returned appliances arrived at their department (despite me not calling them as requested in their numerous voice messages they left for me), they contacted me with all the return information and was "much more than reasonable" in regards to any charges that I could have rightfully incurred. In the end, I received my new appliances in plenty of time to beat the deadline and was able to return the two unwanted appliances. It's easy to assume that corporations and businesses are-just that-businesses without human feelings, but my experience with ShoppersChoice.com has really taught me that it isn't the type of business that makes them unlike the mom-n-pop shops where it seems like you know the employees... it is a lack of people working for the businesses that really care about how customers feel about their experience with that business. This is the first review I have ever wrote, and I can honestly say that ShoppersChoice.com has proven to me that they have real people who literally care about their customers' feelings! I am seriously amazed at the concern that was shown by ShoppersChoice.com about my experience with them. I highly recommend ShoppersChoice.com, and I will be making all my purchases, possible, through them from now on! The appliances I purchased work fantastic, and look absolutely excellent in our outdoor kitchen! A sincere Thank you to ShoppersChoice.com for the kind and understanding treatment, or as we say in Chickasaw, "Chukmashki."

MSG, in Oklahoma
"

Rating 6/103/5
modified review posted

" I PLACED AN ORDER FOR A DROP IN GRILL AND AN OUTSIDE REFRIGERATOR. THERE WAS A DELAY OF ABOUT A MONTH DUE TO THE TRUCKING COMPANY SHIPPING MY ORDER TO CALIFORNIA INSTEAD OF OKLAHOMA, TWICE. IF IT HAD NOT BEEN FOR THE PERSISTANCE OF ROCHELLE AT SHOPPERS CHOICE, I DON'T KNOW IF I WOULD HAVE EVER SEEN MY ORDER.

THANKS ROCHELLE
"

Rating 10/105/5
modified review posted

"Fantastic customer service! I ordered a custom BBQ grill cover, it was accidentally lost/not delivered by the carrier. After a week communicating with the carrier, I decided to call ShoppersChoice Customer Service. The NEXT DAY, a replacement was at my doorstep! Should have called them first! Easy to see by their ratings that they are dedicated to their customers! I would highly recommend them!"

Rating 10/105/5
modified review posted

"What a great company! They know the true meaning of "customer service"! Never a problem with returns or refunds and are always speedy in answering emails! Wish all companies were as conscientious!"

Rating 10/105/5
modified review posted

"I ordered a Kamado Joe Big Joe grill from bbqguys.com which is a ShoppersChoice.com store. It shipped quickly and the box arrived with no visible external damage.

After opening the box I found the the firebox was cracked. I called ShoppersChoice.com and a real person answered almost immediately. I explained the problem and they had me send a picture of the damage to their email address. I was informed that a replacement part had been shipped the next day. There support was very quick, helpful and friendly. I would recommend this company to anyone.
"

Rating 10/105/5
modified review posted

"After checking out several other outlets, we found Shoppers Choice to be not only the best price but the best service. The package arrived at the promised time in good concition as was its contents. We are very satisfied customers."

Rating 10/105/5
modified review posted

"I was very pleased with the communication and ordering process with Shoppers Choice and their representatives Michael and Erin. They were able to price match an item for me and obtain details from the manufacturer of the fire table that I wanted to purchase. They were very professional and pleasant in contrast to some other vendors I contacted regarding the same item."

Rating 10/105/5
modified review posted

"Excellent in all respects. Jeannelle was incredibly knowledgable, patient and friendly. "

Rating 10/105/5
modified review posted

"Great customer service is rare to find on the internet people or a company that cares to even help you. Good company to deal with shipment was expedited for me and they went an extra mile to get it to me by the time I needed it. price are good but I would recommend solely on customer service it's worth paying just a little extra for the help they provide.. give it 5 stars.. "

Rating 10/105/5
modified review posted

"Ordering was easy and delivery was fast and on time."

Rating 10/105/5
modified review posted

"I put in an outdoor kitchen and found ShoppersChoice had very competitive pricing and a good selection. The components arrived timely and everthing is installed and we are very happy.

We did have a missing handle to our slide out trash can. ShoppersChoice handled the issue with great customer service and I would recommend this company. Good customer service is rare and ShoppersChoice gets it right!
"

Rating 10/105/5
modified review posted

"I know these guys do a lot of things, but I purchased all the equipment I needed for an outdoor kitchen from them. Excellent customer service through the whole process!! Helped me figure out what I needed, split it into two shipments when I required it and still kept the free shipping. Followed up with me at every step and got me a great deal too. Highly recommend!"

Rating 10/105/5
modified review posted

"Super place to shop. I ordered an AOG grill from Shoppers Choice through Newegg's website. The grill was delivered on time, but unfortunately the outside package had a hole in it. I called Shoppers Choice and they advised refusing delivery, and were prompt about working to have another one shipped out. Most courteous and professional people to deal with.

Fast forward to the past week (19 months later), when I discovered that the flavor grids showed signs of rotting. I called Shoppers Choice, and mentioned that one of the igniters was also giving me problems. The grids were under warranty, the igniters were only warrantied for one year. Again, they were incredibly nice to deal with. They worked with AOG to replace both the grids and the igniters. I was sent several emails keeping me abreast of the warranty request, and the last email sent me a tracking number for the shipped parts.

I would have no hesitation in recommending shoppers Choice.
"

 

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