5/5

posted Jun-10-2013

"I do not purchase that much merchandise online because of the hassle if there is a problem. I researched and found the Napoleon grill that I wanted but was not satisfied with the price or service I received at local shops. All the positive reviews and the company being listed by Napoleon as a preferred internet retailer convinced me to give them a try. I was not disappointed, Erin in customer service was very pleasant and answered all my questions. I have not received the grill yet but I have no doubt that is there is a problem I will get all the support I need to get the issue resolved."

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5/5

posted Jun-08-2013

"I needed to place an order for my summer kitchen equipment and have it held while my new home was being built. Shoppers Choice obliged and contacted me every month until the order shipped. They have been amazing to work with and provide the best customer service I have seen in a long time. I have recommended them to friends."

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5/5

posted Jun-08-2013

"the people at shopperschoice could not be nicer or easier to work with. after a long search for an elusive gas valve..i found what I thought was what I needed from their site. unfortunately it was not right and I called to return it. I dealt with Keegan in customer service(online sales) and he could not have been more accommodating. overall it was a great experience dealing with shopperschoice and I will certainly use them again and can highly recommend them. mike m."

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5/5

posted Jun-05-2013

"So far it has been a great buying experience! I spoke with Chris about a week ago and was provided with insightful guidance in my selection. I called back tonight as was easily able to be reconnected with the same sales contact (Chris) who made the ordering process a snap. I purchase almost everything I can online and this has been among the best experiences so far. "

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5/5

posted Jun-04-2013

"Excellent service. For the first time ever, a store was proactively reaching out to me to keep me informed of the ordering and shipping process. In this case, a warranty item needed replacing and ShopperChoice did all the manufacturer required paperwork for me and handled all the logistics in a quick, efficient manner. Outstanding customer service!"

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5/5

posted Jun-04-2013

"I ordered a Blaze 4 burner gas grill with cart, rotisserie, and optional infrared burner. The grill arrived on 5-23. Assembly was straight forward, but the instructions and drawings were a little vague. I have never cooked with a rotissserie and there were no instructions or tips for using the grill. I think they should include a grill 101 instruction book. I called their toll free number and spoke with Rochelle. She was happy to provide me the information I needed to operate the rotisserie correctly. They were quite willing to answer my questions. I have cooked on the grill three times now and it preforms very well. The heat is even across the grill. I would buy it again."

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5/5

posted May-28-2013

"I have shopped twice and both experiences were great. I orderd a high end grill and then placed a subsequent order for two high end outdoor heaters. The products were great, and the customer service was excellent."

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5/5

posted May-28-2013

"I am a first-time customer of ShoppersChoice.com. They were extremely gracious to my request to cancel an existing order in order to replace with purchase of a larger size table -- replacing 40-inch diameter with 52-inch diameter cast aluminum patio table. The only problem was that the 40-inch was already loaded onto a third-party trucking service and on its way to California -- too late to request a turn back, or in other words, to cancel a shipment-en-route. This meant that if I wanted a refund on the original table, I would have to bear the cost of the return shipping, and, for a cast aluminum table, shipping cost would have eaten up 50% of the refund (purchase) amount. So, I was stuck between a hard place and rock. However, instead of saying 'that's the company policy', they took the time to consider and called me back.

Both the customer support representative (Erin) and the resolutions supervisor (Delva) were friendly (not didactic), bent-over-backwards sensitive about my desire for a larger size patio table, and extremely fair in handling my situation.

The supervisor offered me a generous discount (repayment) off of the price of the original table so that in her words, "both the company (ShoppersChoice.com) and I would be happy" or better off than the decision to go through with a return. Her offer of a discount for keeping the table, her attitude, and the company's flexibility, made my day! I will soon have two tables, one heavily discounted, so overall, I am very pleased with my purchases and equally important, with the personal consideration and service provided by ShoppersChoice.com. This company is a keeper and I shall be returning to its websites for household items, because I know from this experience, that it keeps my interest (not just the company's) in mind."

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5/5

posted May-22-2013

"This company's efforts to ensure my satisfaction went way beyond today's norm. I will certainly recommend them to anyone who is interested in buying a BBQ related product. They have earned my praise and respect.
Should you have any questions, Keegan is the go-to person.
This is his contact information:
Keegan
Online Sales Specialist
877-743-2269"

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5/5

posted May-15-2013

"Wonderful customer service. Fast Shipping. Great product"

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5/5

posted May-10-2013

"great service by Jeannelle, and good volume discount. website easy to use too. Staff were honest in assessment of their products. very pleased with service."

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5/5

posted May-08-2013

"This was my first experience with Shopperschoice and it was a impressive experience. I ordered a outdoor refrigerator and a outdoor grill from them. The equipment was of high quality and the shipping was also excellent. I had a minor delivery problem at my home and boy it was resolved in a instant. I would give this company extra kudos in all aspects of customer service."

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5/5

posted May-07-2013

"Call it a leap of faith but based on the excellent pre-purchase support offered by Napoleon and Sportsmanguys.com, I contacted the Shopperschoice.com group and placed my order. Delivery was made within a few days on the cleanest freight truck I have ever seen. The driver was courteous and placed my new grill exactly where I asked. The packaging from Napoleon was bullet-proof; this grill could have fallen OFF the truck and survived unscathed.

I would recommend shopperschoice.com without hesitation.

"

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5/5

posted May-07-2013

"The site (BBQ.COM) had an excellent choice of built-in gas grills. After narrowing my choice down I phoned customer service number for assistance. I was quickly connected to Chris who really had a knowledge of all the products. He gave me the pros and cons of the two grills I had selected and what I might really get the most benefit from. He was a real expert on the sites products, not just reading from a "spec sheet". I will definitely bookmark the site and shop again."

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3/5

posted May-03-2013

"ShoppersChoice was very prompt and thorough in helping me with my grill order. However, the delivery experience was not good. I paid for white glove delivery, but had to intervene on several occasions to get the several shipping companies utilized by ShoppersChoice to work together. It has been three weeks since the grill was ordered and it is still not delivered. Shoppers Choice did help with communicating to the delivery people when requested and on its own credited me back the delivery fee once this was learned, which was appreciated."

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