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"This company does a "bait and switch". They have changed their web page overnight increasing the price of the camcorder. Luckily, I got a gut feeling and have printouts of the price that was listed when I bought my merchandise.
I bought a Canon Vixia HF10, which was listed for $419, and a Canon Powershot SD770IS, which was listed for $205. I received a telephone call from the vendor early the next morning telling me the cameras did not come with batteries! That the Powershot had a "temporary" battery so I needed to buy a "permanent" batter with a charger. I was really tired so early in the morning, since I live in LA and these guys, I now know are in NY. I said "fine" and he said he would give me a $10 credit on the shipping. When I received the cameras, they were the regular box for the cameras that you would buy at any store, but the invoice listed a "Premium Package", which I did not select, and which is nowhere listed in the web site. There is no breakdown for the charges and the total is $1299.95! I went back to the web site and combined several possible cameras with batteries, although, NOWHERE in the listing does it say that the cameras do not come with batteries. Even if they did not, the MOST my cameras could have cost is $799.90. They overcharged me $500 ROUND!!!!
I have called my credit card company and placed a dispute on the charge. I have e-mailed the vendor and have not received a response. I tried to call today and nothing. Also, they changed their web page for the Vixia HF10 raising the price overnight to $649, but I have printouts of the $419 price that they sold to me. THIS IS CLASSIC SWITCH AND BAIT, FRAUD, DECEPTIVE ADVERTISING, AND DISGUSTING.
BUYER BEWARE, there is NOTHING to trust about this site. Just run a Google on these people. Sadly, I did so AFTER the fact!!!!
JULY 31, 2008 Subsequent to the above, I reported the company to my credit card and they gave me a credit for the full amount of the purchase. ShopDigital sent me an e-mail, I called them and the man was insisting on the idiotic argument that the cameras need a "charger". I had charged the camcorder the night before with the regular plug that comes in the box. IN addition, I made photocopies of the two boxes reflecting the content and both show that they come with a battery AND the charger for the digital camera and the cables/adapters for the camcorder. The guy told me "you are increadibly ignorant", at which point I told him "you are totally f...ed". As of today, my credit card company has not charged me again. I am willing to pay the $750 that the cameras are worth pursuant to the web page listing. They need to give me a $500 or so refund. But it appears that ShopDigital is not answering my credit card company. IN the meantime, I have two brand new, beautiful, perfectly functioning cameras to take on my trip!!! I do not, however, recommend this situation to anybody. "
This review was modified by dgles on July 31 2008 09:13:15 AM
"ShopDigitalDirect.com They got me good ! I've been shopping online for years and never herd of this before. I ordered the Canon XSI kit from them for only $449.00, a bad ass deal so I thought. I got a call from one of there Ripoff Specialist saying I needed the battery for 145.00 so I bought it told them to go ahead with the 145.00 charge and send me the camera. They ended up charging me 255.00 for the charger and 50.00 for the free software you can download from Canon.
A 799.00 Dollar camera cost me 949.00 by the time it was said and done and I did not know about the other charges for almost a month.. NEVER AGAIN will I buy from a none recognized company again also do a Ripoff report search on them before I buy.First off I would like to thank everyone for taking the time to write these reviews and saving potential buyers, myself included, the time and headache that comes with dealing with these scam artists.
Second, after some extensive research I would like to let others know that Shop Digital Direct falls under a company umbrella that operates under many other names, including;
Best Price Camera Best Stop Camera C.I.S. Brokerage Inc. C.I.S. Trading System Century 21 CIS Brokerage Inc. CityWideDigital.com Crystal International Services Inc. Digital EBuys Enterprise Photo Hello Camera INF/MRAC/JF Infiniti Cameras Infiniti Photo Infinity Cameras J&K Cameras, Inc. Mr. Accessory PhotoDynasty.com Razz Photo Regency Camera Regency Photo & Video, Inc. ShopDigitalDirect.com
"Over the Internet, I ordered a Canon Cam G10, listed as $350 from Shop Digital Direct. I also asked for expedited mailing, an additional $26 charge. When they had my address incomplete, I called to correct it and was informed that the camcorder did not have batteries --but could be had for an additional $129. Then Shop Direct informed me that it had no charger. I asked for the cheapest, not exceeding $40. I called to cancel when I found out that they charged $759.99 on my credit card on July 18th. I called Shop Digital Direct several times on July 21st to cancel and they informed that the product had been shipped and therefore they could not cancel. In fact, UPS shipment tracking has stated that the product was shipped on July 24th, after I informed my bank to cancel, which bank called on the 24th of July! Anyway, they do bait and switch, over charge items, make it impossible to reach anyone on their so-called 800 phone number, lie to buyers about when the product is being shipped to deny cancellations, and the FTC and DOJ should investigate them for wire-fraud, FTC regulatory violations for bait and switch. Their sales are handled in Florida, the managers in Brooklyn, and they purposely violate each and every standard procedure and rules that protect buyers from unscrupulous Internet sellers such as Shop Digital Direct.
I received the product, which the invoice described as a "Special Custom Package". Actually, it was the standard Canon HG10 box with the standard charger and battery included, stating that it was an "upgrade to retail model". They still list on their website, the HG10 for $329! But their scam is to cause the buyer to call and create the situation to charge a premium for the same product. They handcuff you by charging a restocking charge. I did the math and the lowest price from a reputable seller would cost the same if not more when including the restocking and shipping charge. I'm sure that Shop Digital Direct purposely priced it the same way. "
This review was modified by Jlo on July 30 2008 12:18:03 PM
"I can only reitereate what previous posters have said. This company is a complete scam. I ordered 2 canon G10 packages totalling $1100 only to be told via a phone call a couple of days later that no battery or charger was included with the package, and I'd have to pay another 400.
Couple of points for anyone who's dealing with them right now:
If you're talking to a sales agent, hang up and call customer service. They're a little more helpful.
Say you're disputing the charge on your credit card unless you're satisfied. The credit card company are happy to do this, and the sales agent will do a backflip not to lose the sale. "
"I ordered a nikon d60 camera and nikon 18-200mm lens which they had listed for $849. The next day Ken at extension 283 called to tell me that the lens which i had ordered was a plastic vivitar lens and that he suggested an upgrade for more money. His explanation as to how a lens advertised as nikon could really be a vivitar lens was obviously lost on me. When i told him that i needed to discuss this with my wife first he told me that a decision had to be made now since the order was ready to ship (that was a lie). He also told me that if i cancelled there would be a $168 cancellation charge. I ended up going through with the order and agreeing to pay an additional $250 for the alleged upgrade. That night we decided that we would cancel the credit card and then cancel the order but the charges had already gone through. I told American express the whole story about the scam that these people run and that i wanted to dispute the charge. They opened up a case on it. I asked them if i should call the vendor back and tell them to cancel if they haven't shipped yet. American express told me that i didn't need to do that, that they would handle the communications. They told me to refuse the shipment when it came.
From going through the ratings I have now learned that there are multitudes of companies out there pulling these same scams. i just wished that i'd checked this site first before ordering.
DO NOT DO BUSINESS WITH THIS COMPANY"
This review was modified by BCW51 on December 19 2008 02:07:34 PM
"72 ratings on this Reseller Ratings site as of 1/26/09 demonstrate a common scam: 1. Price the digital product far below any competition. The deal is literally to good to be true. 2. Call to verify the credit card and try to sell you inflated extras like batteries (3 fold hike in battery price compared to Amazon or other reputable sites). 3. Put your order on the bottom of the list when you don't buy extras. 4. They do not update on the anticipated ship dates and continually tell you that it is backordered (these are just ways to get you to finally to cancel the order, which most will do when they finally get frustrated enough). 5. The truly concerning part is the reviews on the Reseller Ratings report that people had unauthorized charges after transactions with Shop Digital Direct. This is not isolated to one or tow reviews. This moves the company from extremely poor business practices (scam selling practices) to potentially criminal practices by selling credit card information that needs to be investigated and stopped).
Please go the The BBB that will handle business complaints against this company: Better Business Bureau Serving Metropolitan New York (New York, NY) 257 Park Avenue South New York, NY 10010-7384 Phone: (212)533-6200 Fax: (212)477-4912 Email: inquiry@newyork.bbb.org Web: http://www.newyork.bbb.org
If enough complaints are generated this will generate action. It takes only 5 minutes to stop this type of scam resell operation."
"ShopDigitalDirect.com is the the worst on-line merchant that I have ever encountered. I ordered a Sony Camcorder from the site because it was the lowest advertised price. When I placed the order the website stated that the product was "in-stock", about two weeks later I recieved a phone call and they told me that it was out of stock but that I would recieve the product before 15 Dec. When I call to inquire on my perchase today (2Dec08), the operator informed me that they would not recieve the item until 22 Jan 2009! Which means that I would not recieve it until Feb/Mar 2009. I don't know who these people are but they need to clean up their act if they plan on staying in business! I'll never shop there again!"
"Ordered Canon EOS 5D Mark II for $2129 from shopdigitaldirect.com.
The price was too good to be true, so I called before I ordered. A man answered talked very fast and told me its cheap because they are wholesale not retail dealers. With out doing any more research I ordered online.
After ordering, a man speaking very fast, called from the company and offer extras telling me the lens is plastic and the battery is temporary. After denying extras, warranty and fast shipping I called AMEX to find they had charged $3999. The company never emailed receipt but did manage to send the UPS Comfirmation number.
Filed dispute with AMEX and we've decided to refuse delivery of the camera and have product will be sent back to the company.
On their website under the TV section it states if product is not damaged and delivery is refused the consumer is responsible for all shipping and insurance, no where does it say you are responsible for restocking fee.
I'm sure they will still try to charge restocking fee of 10% but I will fight it. Even paying a $400 restocking fee is better than accepting a product from this company. "
"I ordered a Rebel XTi body (and nothing else) at an incredible price from these guys. I did do a cursory look into this company (though no on resellerratings.com) and they were highly rated on a couple of websites.
After I ordered I decided to do a little more research, as the order confirmation didn't include any details on what I ordered! I found that these guys are actually low rated on most of the ratings websites!
The one thing I noticed on the ratings sites that these guys got high ratings on is that none of the reviews are available to look at. On any website that rates them low, you can read the reviews and see what people are actually saying. Moral of that story was, find a reputable ratings site and bookmark them (for me resellerratings.com fits that bill), and check before you buy!!
I had ordered on a weekend and was on pins and needles after reading the horror stories from their previous victims... err customers. But come Monday morning I got an email that said they were out of stock and no more are due in for 7 or 8 weeks and that the order was canceled. What a relief!
I did cancel that credit card though, and the authorization they had on the credit card from when I placed my order has finally dropped off (they could still charge that authorization despite the CC cancellation because it was made before the card was canceled). It was a debit card so any monkey business would have screwed me over pretty bad.
I'm usually pretty anal about purchasing on the Internet and let my guard down this time. Luckily it wasn't a disaster. What I learned from this is that Internet scammers have become more sophisticated and they now run websites that misrepresent their customer ratings in an attempt to attract new customers. You need to select one or two reliable ratings websites with which to cross check the company's reliability.
Second thing I learned was to use single-use secure cards for online transactions with vendors you've never bought from before. I started doing this thru Pay-Pal, via their plug-in. I'm sure that there are other ways to do this as well though. A single-use secure card will limit the potential damage if something goes wrong and is much easier to cancel if the need arises.
Third thing I learned was if it's too good to be true then you have to take that extra effort needed to verify it and not get greedy hoping for a good deal. Being lax could cost you a LOT more than a few minutes of due diligence!
Needless to say, I will never place an order with Shop Digital Direct again. On top of the blatant misrepresentation of customer satisfaction and the lack of order details on the confirmation email, they did exactly what other reviewers said they would do in handling my order. They were true to form of a predatory company with little to no scruples. "
This review was modified by StressLess on August 11 2008 06:10:02 PM
"Rather than repeat what almost everyone else says about shop digitaldirect .com here it is....How much time and energy do you want to spend to NEVER get what you saw advertised or what you ordered."
This review was modified by lakota362 on December 24 2008 01:49:18 PM
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![Share](javascript:share_rating({"review_body":"ShopDigitalDirect.com They got me good !<br>I\u0027ve been shopping online for years and never herd of this before.<br>I ordered the Canon XSI kit from them for only $449.00, a bad ass deal so I thought.<br>I got a call from one of there Ripoff Specialist saying I needed the battery for 145.00 so I bought it<br>told them to go ahead with the 145.00 charge and send me the camera. They ended up charging me <br>255.00 for the charger and 50.00 for the free software you can download from Canon.<br><br>A 799.00 Dollar camera cost me 949.00 by the time it was said and done and I did not know about the other charges<br>for almost a month..<br>NEVER AGAIN will I buy from a none recognized company again also do a Ripoff report search on them before I buy.First off I would like to thank everyone for taking the time to write these reviews and saving potential buyers, myself included, the time and headache that comes with dealing with these scam artists.<br><br>Second, after some extensive research I would like to let others know that Shop Digital Direct falls under a company umbrella that operates under many other names, including;<br><br>Best Price Camera<br>Best Stop Camera<br>C.I.S. Brokerage Inc.<br>C.I.S. Trading System<br>Century 21<br>CIS Brokerage Inc.<br>CityWideDigital.com<br>Crystal International Services Inc.<br>Digital EBuys<br>Enterprise Photo<br>Hello Camera<br>INF\/MRAC\/JF<br>Infiniti Cameras<br>Infiniti Photo<br>Infinity Cameras<br>J&K Cameras, Inc.<br>Mr. Accessory<br>PhotoDynasty.com<br>Razz Photo<br>Regency Camera<br>Regency Photo & Video, Inc.<br>ShopDigitalDirect.com<br><br>","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/416987#comment416987","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"fssalaska","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Over the Internet, I ordered a Canon Cam G10, listed as $350 from Shop Digital Direct. I also asked for expedited mailing, an additional $26 charge. When they had my address incomplete, I called to correct it and was informed that the camcorder did not have batteries --but could be had for an additional $129. Then Shop Direct informed me that it had no charger. I asked for the cheapest, not exceeding $40. I called to cancel when I found out that they charged $759.99 on my credit card on July 18th. I called Shop Digital Direct several times on July 21st to cancel and they informed that the product had been shipped and therefore they could not cancel. In fact, UPS shipment tracking has stated that the product was shipped on July 24th, after I informed my bank to cancel, which bank called on the 24th of July! Anyway, they do bait and switch, over charge items, make it impossible to reach anyone on their so-called 800 phone number, lie to buyers about when the product is being shipped to deny cancellations, and the FTC and DOJ should investigate them for wire-fraud, FTC regulatory violations for bait and switch. Their sales are handled in Florida, the managers in Brooklyn, and they purposely violate each and every standard procedure and rules that protect buyers from unscrupulous Internet sellers such as Shop Digital Direct. <br><br>I received the product, which the invoice described as a \u0022Special Custom Package\u0022. Actually, it was the standard Canon HG10 box with the standard charger and battery included, stating that it was an \u0022upgrade to retail model\u0022. They still list on their website, the HG10 for $329! But their scam is to cause the buyer to call and create the situation to charge a premium for the same product. They handcuff you by charging a restocking charge. I did the math and the lowest price from a reputable seller would cost the same if not more when including the restocking and shipping charge. I\u0027m sure that Shop Digital Direct purposely priced it the same way. ","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/396529#comment396529","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"Jlo","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I can only reitereate what previous posters have said. This company is a complete scam. I ordered 2 canon G10 packages totalling $1100 only to be told via a phone call a couple of days later that no battery or charger was included with the package, and I\u0027d have to pay another 400. <br><br>Couple of points for anyone who\u0027s dealing with them right now:<br><br>If you\u0027re talking to a sales agent, hang up and call customer service. They\u0027re a little more helpful. <br><br>Say you\u0027re disputing the charge on your credit card unless you\u0027re satisfied. The credit card company are happy to do this, and the sales agent will do a backflip not to lose the sale. ","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/418782#comment418782","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"abradley1984","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a nikon d60 camera and nikon 18-200mm lens which they had listed for $849. The next day Ken at extension 283 called to tell me that the lens which i had ordered was a plastic vivitar lens and that he suggested an upgrade for more money. His explanation as to how a lens advertised as nikon could really be a vivitar lens was obviously lost on me. When i told him that i needed to discuss this with my wife first he told me that a decision had to be made now since the order was ready to ship (that was a lie). He also told me that if i cancelled there would be a $168 cancellation charge. I ended up going through with the order and agreeing to pay an additional $250 for the alleged upgrade. That night we decided that we would cancel the credit card and then cancel the order but the charges had already gone through. I told American express the whole story about the scam that these people run and that i wanted to dispute the charge. They opened up a case on it. I asked them if i should call the vendor back and tell them to cancel if they haven\u0027t shipped yet. American express told me that i didn\u0027t need to do that, that they would handle the communications. They told me to refuse the shipment when it came. <br><br>From going through the ratings I have now learned that there are multitudes of companies out there pulling these same scams. i just wished that i\u0027d checked this site first before ordering. <br><br>DO NOT DO BUSINESS WITH THIS COMPANY","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/427735#comment427735","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"BCW51","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"72 ratings on this Reseller Ratings site as of 1\/26\/09 demonstrate a common scam: <br>1. Price the digital product far below any competition. The deal is literally to good to be true.<br>2. Call to verify the credit card and try to sell you inflated extras like batteries (3 fold hike in battery price compared to Amazon or other reputable sites).<br>3. Put your order on the bottom of the list when you don\u0027t buy extras. <br>4. They do not update on the anticipated ship dates and continually tell you that it is backordered (these are just ways to get you to finally to cancel the order, which most will do when they finally get frustrated enough).<br>5. The truly concerning part is the reviews on the Reseller Ratings report that people had unauthorized charges after transactions with Shop Digital Direct. This is not isolated to one or tow reviews. This moves the company from extremely poor business practices (scam selling practices) to potentially criminal practices by selling credit card information that needs to be investigated and stopped). <br><br>Please go the The BBB that will handle business complaints against this company:<br>Better Business Bureau Serving Metropolitan New York<br>(New York, NY)<br>257 Park Avenue South <br>New York, NY 10010-7384<br>Phone: (212)533-6200<br>Fax: (212)477-4912<br>Email: inquiry@newyork.bbb.org<br>Web: http:\/\/www.newyork.bbb.org<br><br>If enough complaints are generated this will generate action. It takes only 5 minutes to stop this type of scam resell operation.","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/438008#comment438008","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"WaryConsumer","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"ShopDigitalDirect.com is the the worst on-line merchant that I have ever encountered. I ordered a Sony Camcorder from the site because it was the lowest advertised price. When I placed the order the website stated that the product was \u0022in-stock\u0022, about two weeks later I recieved a phone call and they told me that it was out of stock but that I would recieve the product before 15 Dec. When I call to inquire on my perchase today (2Dec08), the operator informed me that they would not recieve the item until 22 Jan 2009! Which means that I would not recieve it until Feb\/Mar 2009. I don\u0027t know who these people are but they need to clean up their act if they plan on staying in business! I\u0027ll never shop there again!","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/423047#comment423047","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"frankyojr","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ordered Canon EOS 5D Mark II for $2129 from shopdigitaldirect.com. <br><br>The price was too good to be true, so I called before I ordered. A man answered talked very fast and told me its cheap because they are wholesale not retail dealers. With out doing any more research I ordered online. <br><br>After ordering, a man speaking very fast, called from the company and offer extras telling me the lens is plastic and the battery is temporary. After denying extras, warranty and fast shipping I called AMEX to find they had charged $3999. The company never emailed receipt but did manage to send the UPS Comfirmation number. <br><br>Filed dispute with AMEX and we\u0027ve decided to refuse delivery of the camera and have product will be sent back to the company. <br><br>On their website under the TV section it states if product is not damaged and delivery is refused the consumer is responsible for all shipping and insurance, no where does it say you are responsible for restocking fee. <br><br>I\u0027m sure they will still try to charge restocking fee of 10% but I will fight it. Even paying a $400 restocking fee is better than accepting a product from this company. ","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/428481#comment428481","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"ultimatescotty","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a Rebel XTi body (and nothing else) at an incredible price from these guys. I did do a cursory look into this company (though no on resellerratings.com) and they were highly rated on a couple of websites.<br><br>After I ordered I decided to do a little more research, as the order confirmation didn\u0027t include any details on what I ordered! I found that these guys are actually low rated on most of the ratings websites!<br><br>The one thing I noticed on the ratings sites that these guys got high ratings on is that none of the reviews are available to look at. On any website that rates them low, you can read the reviews and see what people are actually saying. Moral of that story was, find a reputable ratings site and bookmark them (for me resellerratings.com fits that bill), and check before you buy!!<br><br>I had ordered on a weekend and was on pins and needles after reading the horror stories from their previous victims... err customers. But come Monday morning I got an email that said they were out of stock and no more are due in for 7 or 8 weeks and that the order was canceled. What a relief!<br><br>I did cancel that credit card though, and the authorization they had on the credit card from when I placed my order has finally dropped off (they could still charge that authorization despite the CC cancellation because it was made before the card was canceled). It was a debit card so any monkey business would have screwed me over pretty bad.<br><br>I\u0027m usually pretty anal about purchasing on the Internet and let my guard down this time. Luckily it wasn\u0027t a disaster. What I learned from this is that Internet scammers have become more sophisticated and they now run websites that misrepresent their customer ratings in an attempt to attract new customers. You need to select one or two reliable ratings websites with which to cross check the company\u0027s reliability. <br><br>Second thing I learned was to use single-use secure cards for online transactions with vendors you\u0027ve never bought from before. I started doing this thru Pay-Pal, via their plug-in. I\u0027m sure that there are other ways to do this as well though. A single-use secure card will limit the potential damage if something goes wrong and is much easier to cancel if the need arises.<br><br>Third thing I learned was if it\u0027s too good to be true then you have to take that extra effort needed to verify it and not get greedy hoping for a good deal. Being lax could cost you a LOT more than a few minutes of due diligence!<br><br>Needless to say, I will never place an order with Shop Digital Direct again. On top of the blatant misrepresentation of customer satisfaction and the lack of order details on the confirmation email, they did exactly what other reviewers said they would do in handling my order. They were true to form of a predatory company with little to no scruples.<br>","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/399559#comment399559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"StressLess","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Rather than repeat what almost everyone else says about shop digitaldirect .com here it is....How much time and energy do you want to spend to NEVER get what you saw advertised or what you ordered.","link":"http:\/\/www.resellerratings.com\/store\/Shop_Digital_Direct\/comment\/429489#comment429489","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Shop_Digital_Direct.jpg","store_name":"Shop Digital Direct","username":"lakota362","rating":"1"}, "single");){kind=link}
"This company does a "bait and switch". They have changed their web page overnight increasing the price of the camcorder. Luckily, I got a gut feeling and have printouts of the price that was listed when I bought my merchandise.
I bought a Canon Vixia HF10, which was listed for $419, and a Canon Powershot SD770IS, which was listed for $205. I received a telephone call from the vendor early the next morning telling me the cameras did not come with batteries! That the Powershot had a "temporary" battery so I needed to buy a "permanent" batter with a charger. I was really tired so early in the morning, since I live in LA and these guys, I now know are in NY. I said "fine" and he said he would give me a $10 credit on the shipping.
When I received the cameras, they were the regular box for the cameras that you would buy at any store, but the invoice listed a "Premium Package", which I did not select, and which is nowhere listed in the web site. There is no breakdown for the charges and the total is $1299.95! I went back to the web site and combined several possible cameras with batteries, although, NOWHERE in the listing does it say that the cameras do not come with batteries. Even if they did not, the MOST my cameras could have cost is $799.90. They overcharged me $500 ROUND!!!!
I have called my credit card company and placed a dispute on the charge. I have e-mailed the vendor and have not received a response. I tried to call today and nothing. Also, they changed their web page for the Vixia HF10 raising the price overnight to $649, but I have printouts of the $419 price that they sold to me. THIS IS CLASSIC SWITCH AND BAIT, FRAUD, DECEPTIVE ADVERTISING, AND DISGUSTING.
BUYER BEWARE, there is NOTHING to trust about this site. Just run a Google on these people. Sadly, I did so AFTER the fact!!!!
JULY 31, 2008
Subsequent to the above, I reported the company to my credit card and they gave me a credit for the full amount of the purchase. ShopDigital sent me an e-mail, I called them and the man was insisting on the idiotic argument that the cameras need a "charger". I had charged the camcorder the night before with the regular plug that comes in the box. IN addition, I made photocopies of the two boxes reflecting the content and both show that they come with a battery AND the charger for the digital camera and the cables/adapters for the camcorder. The guy told me "you are increadibly ignorant", at which point I told him "you are totally f...ed". As of today, my credit card company has not charged me again. I am willing to pay the $750 that the cameras are worth pursuant to the web page listing. They need to give me a $500 or so refund. But it appears that ShopDigital is not answering my credit card company. IN the meantime, I have two brand new, beautiful, perfectly functioning cameras to take on my trip!!! I do not, however, recommend this situation to anybody. "