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"Ordered fire pit burner pan and hosing from Shop Chimney. The detail they provide on the web page does not necessarily reflect what you get. It said it came with a 1" hose but reality it is a 1/2" hose with 1" fittings. Nowhere did it distinguish this. Once delivered I took pictures and asked customer service to provide the right hoses. They said that is what you get and left it at that. Never really tried to solve the issue."
"The chimney sealant that worked great and was reasonably priced was besides the point. The customer service was extremely helpful. The guy that answered my call answered all of my questions and helped me pick out what I needed. Will definitely be visiting this website again!"